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Norfolk Inn Paddington

3.0 star property
Hotel with a 24-hour front desk, near Marble Arch

Photo gallery for Norfolk Inn Paddington

Reception
Breakfast area
Exterior
Exterior
Garden

Reviews

4.8 out of 10

Popular amenities

  • 24/7 front desk
  • Laundry

Explore the area

Map
6-8 Norfolk Square, London, England, W2 1RS
  • Hyde Park
    ‪8 min walk‬
  • Marble Arch
    ‪15 min walk‬
  • Oxford Street
    ‪4 min drive‬
  • London (LHR-Heathrow)
    ‪43 min drive‬

Room options

View all photos for Twin Room

Twin Room

Twin Room

Highlights

Private bathroom
Coffee/tea maker
  • 28 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Single Room

Single Room

Single Room

Highlights

Private bathroom
Coffee/tea maker
  • 10 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Double Room

Double Room | Bathroom

Double Room

Highlights

Private bathroom
Coffee/tea maker
  • 23.1 sq m
  • Sleeps 2
  • 1 Double Bed

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The price is NZ$170
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About the area

London

Norfolk Inn Paddington places you in the centre of London, within just a 15-minute stroll of popular places like Hyde Park and Marble Arch. .This smoke-free hotel offers concierge services, a 24-hour front desk and luggage storage. Added amenities include laundry facilities and a reception hall. .Attractions within a 20-minute walk of this 3-property class London City Centre hotel include Kensington Gardens and Baker Street.

What's nearby

  • Hyde Park - 8 min walk - 0.7 km
  • Marble Arch - 15 min walk - 1.3 km
  • Oxford Street - 4 min drive - 2.3 km
  • Royal Albert Hall - 5 min drive - 2.3 km
  • Buckingham Palace - 7 min drive - 4.3 km

Getting around

  • London Paddington Station - 3 min walk
  • Paddington Underground Station - 3 min walk
  • London (LCY-London City) - 49 min drive

Restaurants

  • ‪Sawyers Arms - ‬2 min walk
  • ‪Bonne Bouche Catering - ‬3 min walk
  • ‪Paramount Lebanese Kitchen - ‬3 min walk
  • ‪Mihbaj - ‬3 min walk
  • ‪It's All Greek to Me - ‬2 min walk

About this property

Norfolk Inn Paddington

Hotel with a 24-hour front desk, near Marble Arch
As a guest of Norfolk Inn Paddington, you'll find concierge services and laundry facilities. The front desk is open around the clock.

This 3-star London hotel is smoke free.

  • 31 guestrooms or units
  • 4 levels
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • No smoking on site
Norfolk Inn Paddington offers 31 accommodations with coffee/tea makers. Bathrooms include a shower. Housekeeping is provided on request.

Languages

English, German, Hindi, Italian, Lithuanian, Polish, Romanian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: High-speed internet
  • Available in some public areas: High-speed internet

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (on request)

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Cable/satellite channels

Food and drink

  • Coffee/tea maker

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
All guests must show a valid photo identification at check-in. This is the only form of identification that is accepted at this property.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 100.00

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.

Property is also known as

SO Hotel Paddington
SO Paddington
SO Paddington Hotel
So Paddington Hotel
Norfolk Inn Paddington Hotel
Norfolk Inn Paddington London
Norfolk Inn Paddington Hotel London

Frequently asked questions

What is the cancellation policy at Norfolk Inn Paddington?

Norfolk Inn Paddington offers free cancellation on select room rates. Check out the cancellation policy for more info.

Does Norfolk Inn Paddington serve breakfast?

Yeah, breakfast is offered daily.

Is there a free airport shuttle available at Norfolk Inn Paddington?

No, Norfolk Inn Paddington does not offer an airport shuttle service.

What time are check-in & check-out at Norfolk Inn Paddington?

Check-in begins at 2:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Norfolk Inn Paddington?

No, pets are not allowed.

Norfolk Inn Paddington Reviews

Reviews

4.8
Rating 10 - Excellent. 34 out of 613 reviews
Rating 8 - Good. 98 out of 613 reviews
Rating 6 - Okay. 144 out of 613 reviews
Rating 4 - Poor. 134 out of 613 reviews
Rating 2 - Terrible. 203 out of 613 reviews

5.2/10

Cleanliness

6.0/10

Staff & service

4.2/10

Amenities

4.4/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Terrible

Louise

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
DO NOT BOOK THIS HOTEL, EXTREMELY DIRTY AND FULL OF BUGS. We booked last minute due to train cancellations so were desperate and booked the first hotel we found that was close to the station. The bathroom was full of black mould, we didn't feel comfortable using the shower as it was so dirty. We went out to buy dry shampoo rather than showering there. There were cockroaches everywhere too. AVOID
Stayed 1 night in Dec 2024

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
DO NOT STAY HERE
Dreadful condition. Dirty, unkept. No lift. Felt unsafe. Avoid at all costs.
Stayed 1 night in Dec 2024

2/10 Terrible

Camille

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was mould on the walls, I absolutely do not recommend it.
Stayed 1 night in Nov 2024

2/10 Terrible

David

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay here!
The rooms were tiny, run down with windows that did not close, the room smelled, it was in poor decorative order, there was a water pump or something in the room which kept coming on during the night, the rooms were on the 4th floor with steep narrow and winding stairs to them, really difficult to carry your bags upstairs.
Stayed 1 night in Nov 2024

4/10 Poor

Emma

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Thankfully it was not as bad as some of the reviews suggested but it was still the worst hotel I've ever stayed in. Booking in a rush and I didn't read the reviews before hand but I honestly don't really know how this is allowed to function as a hotel, the beds were the most uncomfortable thing I've ever slept on, the carpets were filthy and the bed sheets werent super clean. We were moved rooms after our door wouldn't lock and their offer to fix it in the morning wasn't accepted...the new room was better but still very very lacking...the windows didn't shut properly so banged constantly in the wind, there were stains all over the walls and carpets and the walls were paper thin. I did sleep alright but mainly due to the fact I was so tired The location was really clsoe to Paddington which was great but I really wouldn't recommend this hotel, it really felt like a youth hostel that should be about £20 a night...
Stayed 1 night in Nov 2024

2/10 Terrible

peter

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Will not be going there again the front dest staff rude and not clean
Stayed 1 night in Nov 2024

10/10 Excellent

Felipe, Panama City

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 6 nights in Nov 2024

6/10 Okay

Chris

Liked: Staff & service
Stayed 1 night in Nov 2024

2/10 Terrible

Jason

Stayed 1 night in Oct 2024

2/10 Terrible

rocelle

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Liam

Stayed 1 night in Nov 2024

6/10 Okay

Dorian-Christ Philippe

Stayed 2 nights in Nov 2024

6/10 Okay

Col Yakubu

Liked: Cleanliness, amenities, property conditions & facilities
More efforts on maintenance
Stayed 9 nights in Oct 2024

4/10 Poor

Mark

Disliked: Amenities, property conditions & facilities
nice people...but i had to ask for a chair (there was none in the room) and for a water glass (there was none ... and he gave me a cardboard coffee cup)...room was cleaned only once in a six night stay, and then the maid left the dirty wet towels on the floor and did not even replace the toilet paper (which i had to ask for)....lumpy creaky bed
Stayed 6 nights in Oct 2024

2/10 Terrible

Eric

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
TV didnt work, bathroom needed a good scrubbing, there was not tea/coffee in room, reception were unhelpful to the point of being surly and sour, did raise matters with reception who merely said they would have to see their manager who was not around - this hotel needs to be inspected by the health authority - avoid at all costs you are better off sleeping rough than staying here
Stayed 1 night in Oct 2024

2/10 Terrible

Leo

Disliked: Cleanliness, staff & service, property conditions & facilities
It's wasn't what I expected and it' was unexpectedly rooms I took photos of prove it's not worth the money.
Stayed 1 night in Oct 2024

2/10 Terrible

Naznin Sultana

Stayed 1 night in Oct 2024

2/10 Terrible

Zoe

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful! Do not stay here!
There was a mouse in a room and the reception guy made me help him try catch it. After 5 failed attempts he finally had another room for us to stay. No mouse to be seen but the bathroom was a health hazard. Only ventilation was an open hole to outside and every surface had black mould on it. The silicon lining in the shower cubical was black with mould. The drain hole was broken. The shower stuck out an unfinished and open hole in the wall. The sink over filled. The whole bath smelled disgusting too. Bed was comfy enough. Only one available plug point in the room. The tv didn't work. Skirting boards hanging off the walls. The windows were terrible for noise pollution also and you could feel the room vibrant when an underground train left Paddington station
Stayed 3 nights in Oct 2024

2/10 Terrible

Beth

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was awful, unclean, incredibly hot, none of the provisions that were listed. Water was scolding hot.
Stayed 1 night in Oct 2024

2/10 Terrible

Joyce

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel should not be on Hotels.Com's website!!! The room we were given was deplorable! The carpet hadn't been vacuumed, the washroom... well the washroom resembled a truck stop rest room. The shower stall was filthy, there was previously used shower items left inside the shower. The toilet has filthy, had grime and urine stains around the bowl. The sink was filthy, there was hair stuck to the wall next to the sink, from someone who had recently shaved. The room was below such standards, that my wife was almost going to go and buy cleaning supplies to do a thorough clean of the room! The front lobby area of the hotel was nothing like the pictures on the website. The front lobby area was unkempt, untidy and the fridge had only a couple of items in it. Not that we were looking for beverages... but the website shows a nice tidy, clean and fully stocked fridge... not the case! We got into London very late/early in the morning. Could we have asked for a better room, sure we could've. Could we have left the hotel and found a better room, sure we could've. But when you just travelled by train over-night and your exhausted, we just wanted a bed to sleep in and a roof over our heads. Hotels.Com we are really serious... the Norfolk Inn Paddington, London, England, should be removed from your website, its not worthy and its misleading, as well as a filthy hotel. We are seasoned travelers, who have been to many places around the globe... this is the worst hotel yet!
Stayed 2 nights in Sep 2024

4/10 Poor

Kate

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is really well located for Paddington Station and very well priced for London, but you really don’t get much for your money! My room was on the lower ground floor beside the street, and I was woken during the night several times by different noises. Someone arrived at the hotel early in the morning and had a loud confrontation with the receptionist right outside my window which made it hard to get back to sleep. The surfaces of the bedside tables were sticky and the place felt very unclean. Then, as I was leaving in the morning, I noticed a small cockroach run across the carpet! I wouldn’t recommend staying here unless you really need somewhere, although with a bit of love it has the potential to be a good hotel.
Stayed 1 night in Oct 2024

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

Wendy

Liked: Room comfort
Disliked: Cleanliness
I was not expecting too much because the price was reasonable but was disappointed on the first night of our three night stay. No kettle or coffee making supplies or even cups for water, no hair dryer, tv and remote not working, bathroom was not clean. Next day I insisted on what was promised as advertised and all was working and in place by the time we arrived back in the evening except for things being cleaned thoroughly. It seemed they were open to suggestions but didn't seem to know what they should do to run a hotel. It seemed as though they might have been new at it. They will perhaps improve in the future.
Stayed 3 nights in Sep 2024

6/10 Okay

Ayodele

Business traveller
Disliked: Amenities, property conditions & facilities
While i wasn't expecting a five star notel, this inn is very dirty and unkept. The tv advertised in the room is tiny and doesnt work. There is no battery in the tv remote control, no rubbish bin in the room just to mention a few. I won't be going to this in again
Stayed 4 nights in Sep 2024

2/10 Terrible

Hazel

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
COCKROACHS everywhere, even in the bed!
Several dead cockroaches on the floor, pulled back the sheet and one scurried out of the bed. Pulled forward the bed, a live one on the wall and floor behind it. Next to rubbish and a scrunched up dirty pillowcase that had clearly been there for months. Baby coackroaches all over the shower tray, that we’re coming up from the plug hole. Flushed them away, they were back a couple hours later. And in the sink. So much mess on the bathroom mirror couldn’t see in it. Bugs on the floor behind the mirror No pillowcases on the pillows. The stench in the room reflecting its state, which could not have been cleaned in a long time. Couldn’t open the window. I asked to be moved, but told the hotel was full. I asked for a refund and told to go back to hotels.com. I asked hotels.com who told me to wait until they got a refund from the hotel. who offered 25$ compensation (which never arrived). But couldn’t find another hotel for that in London anyway, and so late at night. Will be reporting to the health department. Was awake all night. Do not stay here
Cockroach in bathroom
Rubbish and roach behind bed
Coackroach by doorway
Shower tray
Stayed 1 night in Sep 2024