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Norfolk Inn Paddington

3.0 star property
Hotel with a 24-hour front desk, a short walk to Hyde Park

Photo gallery for Norfolk Inn Paddington

Reception
Exterior
Garden
View from property
Exterior

Reviews

4.8 out of 10

Popular amenities

  • Room service
  • 24/7 front desk
  • Laundry
  • Business services

Explore the area

Map
Norfolk Square, 6-8, London, ENG, W2 1RS
  • Hyde Park
    ‪7 min walk‬
  • Marble Arch
    ‪16 min walk‬
  • Oxford Street
    ‪5 min drive‬
  • London (LHR-Heathrow)
    ‪53 min drive‬

Room options

View all photos for Twin Room

Twin Room

Twin Room

Highlights

Private bathroom
Coffee/tea maker
  • 28 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Single Room

Single Room

Single Room

Highlights

Private bathroom
Coffee/tea maker
  • 10 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Double Room

Double Room | Bathroom

Double Room

Highlights

Private bathroom
Coffee/tea maker
  • 23.1 sq m
  • Sleeps 2
  • 1 Double Bed

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About the area

London

Norfolk Inn Paddington puts you in the heart of London, within just a 10-minute stroll of popular attractions like Hyde Park and Kensington Gardens. .This hotel has a business centre, concierge services and a 24-hour front desk. Other amenities include laundry facilities, a garden and dry cleaning/laundry services. .Attractions within a 30-minute walk of this 3-property class London City Centre hotel include Marble Arch and Kensington High Street.

What's nearby

  • Hyde Park - 7 min walk - 0.6 km
  • Marble Arch - 16 min walk - 1.4 km
  • Oxford Street - 5 min drive - 2.5 km
  • Royal Albert Hall - 5 min drive - 2.5 km
  • Kensington High Street - 5 min drive - 2.6 km

Getting around

  • Paddington Underground Station - 1 min walk
  • London Paddington Station - 2 min walk
  • London (LCY-London City) - 65 min drive

Restaurants

  • ‪Hilton London Paddington Dining & Drinks - ‬2 min walk
  • ‪Angus Steakhouse - ‬1 min walk
  • ‪The Bear (Craft Beer Co.) - ‬2 min walk
  • ‪Sawyers Arms - ‬1 min walk
  • ‪Bonne Bouche Catering - ‬2 min walk

About this property

Norfolk Inn Paddington

Hotel with a 24-hour front desk, a short walk to Hyde Park
You'll find a business centre on site. Norfolk Inn Paddington also features a garden, concierge services, and laundry facilities.

Smoking is allowed in designated areas at this 3-star London hotel.

  • 31 guestrooms or units
  • 4 levels
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Garden
  • Bellhop
  • Lift
  • Smoking in designated areas
Norfolk Inn Paddington offers 31 accommodations with coffee/tea makers. Televisions come with satellite channels and DVD players. Bathrooms include a shower. Housekeeping is provided on request.

Languages

English, German, Hindi, Italian, Lithuanian, Polish, Romanian, Russian, Spanish

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Property amenities

Internet

  • Available in all rooms: High-speed internet
  • Available in some public areas: High-speed internet

Family friendly

  • DVD player
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Porter/bellhop

Business services

  • Business centre

Outdoors

  • Garden

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Cable/satellite channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Room service

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
All guests must show a valid photo identification at check-in. This is the only form of identification that is accepted at this property.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 100.00

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.

Property is also known as

SO Hotel Paddington
SO Paddington
SO Paddington Hotel
So Paddington Hotel
Norfolk Inn Paddington Hotel
Norfolk Inn Paddington London
Norfolk Inn Paddington Hotel London

Frequently asked questions

What is the cancellation policy at Norfolk Inn Paddington?

Norfolk Inn Paddington offers free cancellation on select room rates. Check out the cancellation policy for more info.

Does Norfolk Inn Paddington serve breakfast?

Yeah, breakfast is offered daily.

Is there a free airport shuttle available at Norfolk Inn Paddington?

No, Norfolk Inn Paddington does not offer an airport shuttle service.

What time are check-in & check-out at Norfolk Inn Paddington?

Check-in begins at 2:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Norfolk Inn Paddington?

No, pets are not allowed.

Norfolk Inn Paddington Reviews

Reviews

4.8
Rating 10 - Excellent. 34 out of 614 reviews
Rating 8 - Good. 98 out of 614 reviews
Rating 6 - Okay. 144 out of 614 reviews
Rating 4 - Poor. 134 out of 614 reviews
Rating 2 - Terrible. 204 out of 614 reviews

5.0/10

Cleanliness

6.0/10

Staff & service

4.2/10

Amenities

4.4/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Terrible

Alvin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

2/10 Terrible

David

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful place, cockroaches in room, bathroom smelt horrendous, worst place I've ever stayed, if you're looking for somewhere near to paddington you'd be better off sleeping on the station floor all night

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disgusting

Absolutely disgusting don’t waste your time booking.
Stayed 2 nights in Dec 2024

2/10 Terrible

Samantha

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible disgusting filthy hotel- DO NOT STAY

Absolutely filthy, dirt, urine stains on bedding, urine smell in room. Revolting bathroom, dirt everywhere. Windows cracked and covered in dirt. Do not stay here. We had to find another hotel as it’s not fit for purpose. Images on the hotel advertisement are not for this hotel they are fake. Worst hotel I have ever seen.
Stayed 1 night in Dec 2024

2/10 Terrible

Jagruti

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst stay of my life the bathroom is full of molds, cockroaches around, dirty rooms and dirty stains everywhere, foul smell, no heating the only good thing was the bathroom had hot water. I would never stay in here… bad very bad
Stayed 2 nights in Dec 2024

2/10 Terrible

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Filthy, Disgusting - Sleep at the station

I had the misfortune of booking this hotel for a recent trip to London (Dec 2024). Arriving in London at 1:30AM myself and my husband traveled over to the hotel. As we opened the door to head to the reception desk we were greeted by dated and run down interior and a carpet that was threadbare and filthy. The reception desk was not much better, held together with duct tape, filthy yellow walls and a receptionist that was slouched in a chair in a shirt that was a filthy grey/yellow colour (I can only assume if it had seen a washing machine this year it would have been white). On giving my name the receptionist threw a key at me and asked me to 'check the room before payment was taken' to which I asked 'what exactly am I checking for!'. I went down to the room which was accessed via a stairwell in the cupboard under the stairs to the basement level (which to be honest was more reminiscent of a dungeon). On entering the room the walls were covered in black mold, the bedding was filthy and there were a number of large bugs running around the floor of the room. I left the room immediately and told the receptionist that I was not willing to stay in that room. To which he replied, 'I don't have any other rooms but you won't be charged'. Myself and my husband then left and found alternative accommodation. You would think that would have been the end of my experience with this 'hotel'! However they charged my card the full amount and when I phoned them they refused a refund.
Stayed 3 nights in Dec 2024

2/10 Terrible

Louise

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
DO NOT BOOK THIS HOTEL, EXTREMELY DIRTY AND FULL OF BUGS. We booked last minute due to train cancellations so were desperate and booked the first hotel we found that was close to the station. The bathroom was full of black mould, we didn't feel comfortable using the shower as it was so dirty. We went out to buy dry shampoo rather than showering there. There were cockroaches everywhere too. AVOID
Stayed 1 night in Dec 2024

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort

DO NOT STAY HERE

Dreadful condition. Dirty, unkept. No lift. Felt unsafe. Avoid at all costs.
Stayed 1 night in Dec 2024

2/10 Terrible

Camille

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was mould on the walls, I absolutely do not recommend it.
Stayed 1 night in Nov 2024

2/10 Terrible

David

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don’t stay here!

The rooms were tiny, run down with windows that did not close, the room smelled, it was in poor decorative order, there was a water pump or something in the room which kept coming on during the night, the rooms were on the 4th floor with steep narrow and winding stairs to them, really difficult to carry your bags upstairs.
Stayed 1 night in Nov 2024

4/10 Poor

Emma

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Thankfully it was not as bad as some of the reviews suggested but it was still the worst hotel I've ever stayed in. Booking in a rush and I didn't read the reviews before hand but I honestly don't really know how this is allowed to function as a hotel, the beds were the most uncomfortable thing I've ever slept on, the carpets were filthy and the bed sheets werent super clean. We were moved rooms after our door wouldn't lock and their offer to fix it in the morning wasn't accepted...the new room was better but still very very lacking...the windows didn't shut properly so banged constantly in the wind, there were stains all over the walls and carpets and the walls were paper thin. I did sleep alright but mainly due to the fact I was so tired The location was really clsoe to Paddington which was great but I really wouldn't recommend this hotel, it really felt like a youth hostel that should be about £20 a night...
Stayed 1 night in Nov 2024

2/10 Terrible

peter

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Will not be going there again the front dest staff rude and not clean
Stayed 1 night in Nov 2024

10/10 Excellent

Felipe, Panama City

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 6 nights in Nov 2024

6/10 Okay

Chris

Liked: Staff & service
Stayed 1 night in Nov 2024

2/10 Terrible

Jason

Stayed 1 night in Oct 2024

2/10 Terrible

rocelle

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Liam

Stayed 1 night in Nov 2024

6/10 Okay

Dorian-Christ Philippe

Stayed 2 nights in Nov 2024

6/10 Okay

Col Yakubu

Liked: Cleanliness, amenities, property conditions & facilities
More efforts on maintenance
Stayed 9 nights in Oct 2024

4/10 Poor

Mark

Disliked: Amenities, property conditions & facilities
nice people...but i had to ask for a chair (there was none in the room) and for a water glass (there was none ... and he gave me a cardboard coffee cup)...room was cleaned only once in a six night stay, and then the maid left the dirty wet towels on the floor and did not even replace the toilet paper (which i had to ask for)....lumpy creaky bed
Stayed 6 nights in Oct 2024

2/10 Terrible

Eric

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
TV didnt work, bathroom needed a good scrubbing, there was not tea/coffee in room, reception were unhelpful to the point of being surly and sour, did raise matters with reception who merely said they would have to see their manager who was not around - this hotel needs to be inspected by the health authority - avoid at all costs you are better off sleeping rough than staying here
Stayed 1 night in Oct 2024

2/10 Terrible

Leo

Disliked: Cleanliness, staff & service, property conditions & facilities
It's wasn't what I expected and it' was unexpectedly rooms I took photos of prove it's not worth the money.
Stayed 1 night in Oct 2024

2/10 Terrible

Naznin Sultana

Stayed 1 night in Oct 2024

2/10 Terrible

Zoe

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awful! Do not stay here!

There was a mouse in a room and the reception guy made me help him try catch it. After 5 failed attempts he finally had another room for us to stay. No mouse to be seen but the bathroom was a health hazard. Only ventilation was an open hole to outside and every surface had black mould on it. The silicon lining in the shower cubical was black with mould. The drain hole was broken. The shower stuck out an unfinished and open hole in the wall. The sink over filled. The whole bath smelled disgusting too. Bed was comfy enough. Only one available plug point in the room. The tv didn't work. Skirting boards hanging off the walls. The windows were terrible for noise pollution also and you could feel the room vibrant when an underground train left Paddington station
Stayed 3 nights in Oct 2024

2/10 Terrible

Beth

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was awful, unclean, incredibly hot, none of the provisions that were listed. Water was scolding hot.
Stayed 1 night in Oct 2024