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St. Pancras Renaissance Hotel London

5.0 star property
Luxury hotel connected to a shopping centre in London with 3 restaurants
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for St. Pancras Renaissance Hotel London

3 restaurants, breakfast, lunch, dinner served; British cuisine
3 restaurants, breakfast, lunch, dinner served; British cuisine
3 restaurants, breakfast, lunch, dinner served; British cuisine
Daily cooked-to-order breakfast for a fee
Boating

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Pool
  • Bar
  • Pet-friendly
  • Parking available
  • Gym
The price is NZ$503
includes taxes & fees
9 Feb - 10 Feb

Explore the area

Map
Euston Road, London, England, NW1 2AR
  • Russell Square
    ‪12 min walk‬
  • Tottenham Court Road
    ‪17 min walk‬
  • The British Museum
    ‪20 min walk‬
  • London (LHR-Heathrow)
    ‪50 min drive‬

Room options

View all photos for House, 1 King Bed, Non Smoking

Premium bedding, down duvets, pillow-top beds, minibar

House, 1 King Bed, Non Smoking

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior House, 1 King Bed, Non Smoking

Superior House, 1 King Bed, Non Smoking

Superior House, 1 King Bed, Non Smoking

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe House, Non Smoking

Premium bedding, down duvets, pillow-top beds, minibar

Deluxe House, Non Smoking

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
  • 25 sq m
  • Sleeps 2
  • 1 King Bed OR 1 Single Bed

View all photos for Suite, 1 Bedroom (The Haywood Suite)

Suite, 1 Bedroom (The Haywood Suite) | Living room

Suite, 1 Bedroom (The Haywood Suite)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Club Lounge
  • 150 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior House, 2 Single Beds, Non Smoking

Superior House, 2 Single Beds, Non Smoking

Superior House, 2 Single Beds, Non Smoking

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
  • 30 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Premier Room, 1 King Bed, Non Smoking

Premier Room, 1 King Bed, Non Smoking

Premier Room, 1 King Bed, Non Smoking

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Royal Suite, 3 Bedrooms (The Royal Suite, Includes Kitchen)

Royal Suite, 3 Bedrooms (The Royal Suite, Includes Kitchen) | Living area

Royal Suite, 3 Bedrooms (The Royal Suite, Includes Kitchen)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Club Lounge
  • 248 sq m
  • Sleeps 8
  • 3 Double Beds

View all photos for Suite, 2 Bedrooms (The Queen Victoria Suite)

Suite, 2 Bedrooms (The Queen Victoria Suite) | Living area

Suite, 2 Bedrooms (The Queen Victoria Suite)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
  • 108 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 Bedroom (Sir John Betjeman Suite)

Suite, 1 Bedroom (Sir John Betjeman Suite)

Suite, 1 Bedroom (Sir John Betjeman Suite)

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Club Lounge
Free cots/infant beds
  • 48 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior House, 2 Queen Beds, Non Smoking

Superior House, 2 Queen Beds, Non Smoking

Superior House, 2 Queen Beds, Non Smoking

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom (Sir George Gilbert Scott Suite)

Suite, 1 Bedroom (Sir George Gilbert Scott Suite)

Suite, 1 Bedroom (Sir George Gilbert Scott Suite)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Club Lounge
  • 150 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Grand Suite, 1 King Bed (Grand Staircase Suite, Chambers Club)

Grand Suite, 1 King Bed (Grand Staircase Suite, Chambers Club)

Grand Suite, 1 King Bed (Grand Staircase Suite, Chambers Club)

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Club Lounge
Free cots/infant beds
  • 73 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Club Lounge
Free cots/infant beds
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Suite, 1 King Bed, Non Smoking

Grand Suite, 1 King Bed, Non Smoking

Grand Suite, 1 King Bed, Non Smoking

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Club Lounge
Free cots/infant beds
LCD TV
  • 47 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

The Standard London

Pet-friendly
Free WiFi
Restaurant
Air conditioning
4.6 out of 5, Wonderful, (1465)
The price is NZ$975
for 1 room
includes taxes & fees
4 Feb - 5 Feb
The Standard London

About the area

London

St. Pancras Renaissance Hotel London places you in the heart of London, connected to a shopping centre and 1.6 km (1 mi) from The British Museum. Highlights at this luxury hotel include 3 restaurants, 2 bars/lounges and a full-service spa. .A pampering day can include deep-tissue massages, hot stone massages and body wraps along with access to the sauna and steam room. The restaurant, Booking Office 1869, serves British cuisine and is open for breakfast, lunch and dinner. Enjoy the indoor swimming pool, 24-hour gym and sauna. 4850 square feet (451 square metres) of event facilities include 12 meeting rooms and conference space. Plus you'll find free Wi-Fi in public areas and laundry facilities. Each morning cooked-to-order breakfast is served between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also self parking, along with the convenience of car rentals on site. .With a stay at this 5-property class London City Centre hotel, you'll be 3.5 km (2.2 mi) from London Eye and 3.8 km (2.3 mi) from Hyde Park.

What's nearby

  • The British Museum - 20 min walk
  • Big Ben - 8 min drive
  • London Eye - 9 min drive
  • Hyde Park - 9 min drive
  • Buckingham Palace - 10 min drive

Getting around

  • London (QQS-St. Pancras International Train Station) - 3 min walk
  • King's Cross & St. Pancras Underground Station - 4 min walk
  • Heathrow Airport (LHR) - 50 min drive

Restaurants

  • ‪Chambers Club - ‬3 min walk
  • ‪GNH Bar - ‬4 min walk
  • ‪Booking Office Bar & Restaurant - ‬2 min walk
  • ‪Fortnum & Mason - ‬4 min walk
  • ‪Burger King - ‬2 min walk

About this property

St. Pancras Renaissance Hotel London

Luxury hotel connected to a shopping centre in London with 3 restaurants
St. Pancras Renaissance Hotel London offers its guests a full-service spa, an indoor pool, and a sauna. There are 3 restaurants on site. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi.

Event space at this hotel measures 4850 square feet (451 square metres) and includes conference space. A 24-hour fitness centre, a terrace, and tour/ticket assistance are also featured at the luxury St. Pancras Renaissance Hotel London. For a fee, parking is available.

This Victorian London hotel is smoke free.

  • 1 building
  • 245 guestrooms or units
  • 7 levels
  • 3 dining venues
  • 2 bars or lounges
  • 4850 sq ft of conference space
  • 451 sq. m of conference space
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Bellhop
  • Lift
  • No smoking on site
St. Pancras Renaissance Hotel London offers 245 air-conditioned accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. Pillowtop beds feature down duvets and premium bedding. 37-inch LCD televisions come with satellite channels and pay-per-view films. Bathrooms include dressing gowns, slippers, complimentary toiletries and hairdryers.

This London hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include free newspapers and complimentary bottles of water. Housekeeping is offered on a daily basis and change of bedsheets can be requested. Housekeeping is provided on request.

The on-site spa has 6 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages. The spa is equipped with a sauna and a steam room. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
St. Pancras Renaissance Hotel London is listed in the 2012 Condé Nast Traveller Hot List.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (GBP 37 per day)
  • Parking on site (GBP 80 per day)
  • Wheelchair-accessible van parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: GBP 25 to 35 per person
  • 2 bars/lounges
  • 3 restaurants
  • Couples/private dining

Restaurants on site

  • Booking Office 1869
  • MI+ME
  • The Hansom

Things to do

  • 24-hour gym
  • Full-service spa
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Free cot
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 12 meeting rooms
  • 4,850 square feet of conference space

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Grab bar in shower (69 centimetre high)
  • Grab bar near toilet (69 centimetre high)
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (89 centimetre wide door)
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (105 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 37-inch LCD TV with satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival

Renovations and closures

The property will be renovating from 12 November 2024 to 31 January 2025 (completion date subject to change). The following areas are affected:
  • Exterior
  • Hallway
  • Lobby
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: GBP 40 per pet, per night, plus a one-time cleaning fee of GBP 30
  • Maximum 2 (weight limit: 22 lb per pet)
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 80.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately GBP 25 to 35 per person
  • Self-parking fee: GBP 80 per day
  • Nearby parking fee: GBP 37 per day (2625 ft away)
  • Pet fee: GBP 40 per pet, per night plus a one-off GBP 30 cleaning fee
  • Service animals are exempt from fees
  • A late check-out fee will be charged
  • Rollaway bed fee: GBP 80.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Union Pay. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Pool access available from 9:00 AM to 7:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hotel London St. Pancras
London St. Pancras Hotel
London St. Pancras Hotel Renaissance
London St. Pancras Renaissance
London St. Pancras Renaissance Hotel
Renaissance Hotel London St. Pancras
Renaissance London St. Pancras
Renaissance London St. Pancras Hotel
St. Pancras Renaissance London
St. Pancras Renaissance London Hotel
St. Pancras Renaissance London Hotel England
St. Pancras Renaissance Hotel London
St. Pancras Renaissance Hotel
St. Pancras Renaissance
St Pancras Renaissance London
St. Pancras Renaissance Hotel London Hotel
St. Pancras Renaissance Hotel London London
St. Pancras Renaissance Hotel London Hotel London

Frequently asked questions

What is the cancellation policy at St. Pancras Renaissance Hotel London?

St. Pancras Renaissance Hotel London offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at St. Pancras Renaissance Hotel London?

As of 21 Jan 2025, prices found for a 1-night stay for 2 adults at St. Pancras Renaissance Hotel London on 9 Feb 2025 start from NZ$503.08, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at St. Pancras Renaissance Hotel London?

Yep, St. Pancras Renaissance Hotel London has a self car park for GBP 80 per day.

Is there a spa on site at St. Pancras Renaissance Hotel London?

Yep, there is an onsite spa at St. Pancras Renaissance Hotel London. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Swedish massages.

Does St. Pancras Renaissance Hotel London have a pool?

St. Pancras Renaissance Hotel London has an indoor pool. The pool is open 9:00 AM to 7:00 PM.

What luxury perks are available at St. Pancras Renaissance Hotel London?

St. Pancras Renaissance Hotel London features a full-service spa, an indoor pool and 3 restaurants. All guestrooms come with pillowtop beds, premium bedding and 24-hour room service.

What makes St. Pancras Renaissance Hotel London a romantic place to stay?

Couples spa treatments and al fresco dining, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at St. Pancras Renaissance Hotel London.

Is St. Pancras Renaissance Hotel London family-friendly?

You bet! With amenities such as laundry facilities and an indoor pool, as well as free infant beds in the guestrooms, it's no surprise that St. Pancras Renaissance Hotel London is a hit with families.

Does St. Pancras Renaissance Hotel London serve breakfast?

You bet, visitors are hooked on the cooked-to-order breakfast here! Offered daily from 7:00 AM to 11:00 AM, this is the perfect spot to fuel up for a day full of adventure.

Is there a free airport shuttle available at St. Pancras Renaissance Hotel London?

No, St. Pancras Renaissance Hotel London does not offer an airport shuttle service.

Is there a bar or restaurant at St. Pancras Renaissance Hotel London?

Yep, you can grab a meal at St. Pancras Renaissance Hotel London's onsite restaurant that serves British cuisine.

What time are check-in & check-out at St. Pancras Renaissance Hotel London?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at St. Pancras Renaissance Hotel London?

Furry friends are welcome at St. Pancras Renaissance Hotel London, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 10 kg per pet.

St. Pancras Renaissance Hotel London Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 561 out of 1000 reviews" "
Rating 8 - Good. 214 out of 1000 reviews" "
Rating 6 - Okay. 106 out of 1000 reviews" "
Rating 4 - Poor. 68 out of 1000 reviews" "
Rating 2 - Terrible. 51 out of 1000 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Craig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and service were excellent.
Stayed 1 night in Oct 2024

10/10 Excellent

Christine Tate

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dining somewhat confusing, check in desk also unconventional and confusing
Stayed 3 nights in Oct 2024

4/10 Poor

linda

Travelled with family
Disliked: Cleanliness
Room was very small; windows were filthy; paid for breakfast but unable to get breakfast because did not open until 8 and we had to get to Heathrow for a noon flight. They had no options.
Stayed 2 nights in Sep 2024

8/10 Good

Dick

Stayed 3 nights in Oct 2024

6/10 Okay

Neal

Stayed 1 night in Oct 2024

10/10 Excellent

Michaela

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Picturesque lobby/restaurant with a lovely front desk check in experience offering up bubbles upon arrival. Friendly staff and clean, spacious rooms.
Stayed 2 nights in Oct 2024

10/10 Excellent

Sebastian

Liked: Property conditions & facilities
Super stay before Eurostar.
Stayed 1 night in Oct 2024

10/10 Excellent

Lorna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delightful Stay
The St. Pancras was a wonderful place to experience London. A beautiful place from first glimpse to our final check out. Thank you for a delightful experience. We will be back.
Stayed 3 nights in Oct 2024

10/10 Excellent

David

Stayed 2 nights in Oct 2024

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NFL WEEKEND
I do love this hotel - beautiful building, reception team are so helpful and everyone is so friendly. We stayed in a Chambers suite, which just made our weekend. The only downside is I am intolerant to oranges and although the toiletries were taken out of our room (had mandarin in ingredients) they sadly refilled the bathroom on our second day. Also never offered any different bathroom amenities! Which they have before. Just a small error but this could have been a nightmare!
Stayed 2 nights in Oct 2024

8/10 Good

Lorraine

Travelled with group
Lovely Hotel
Lovely hotel , room very comfortable , great breakfast
Stayed 1 night in Oct 2024

10/10 Excellent

nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient when travelling on Eurostar.
Stayed 1 night in Jul 2024

2/10 Terrible

hsinyi

Disliked: Staff & service
Stayed 1 night in Sep 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Returning to the St Pancras Renaissance was a welcomed treat. The property is stunning and the room has a grandeur not experienced in contemporary hotels. The staff were warm and helpful. We look forward to enjoying the hotel in the future.
Stayed 1 night in Sep 2024

8/10 Good

Jim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, very nice hotel.
Stayed 3 nights in Sep 2024

2/10 Terrible

phillip

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The tv kept freezing and our breakfast was a disaster. Waited over 1hour for food which was cold with burnt as well as a un cooked toast. We were celebrating a special occasion which was ruined. The staff were great and helpful but the hotel needs to provide a decent service. Not even worth a 3 star
Stayed 1 night in Sep 2024

10/10 Excellent

Vanessa

Just very nice and lovely staff.
Stayed 1 night in Sep 2024

8/10 Good

Kirsten

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
The entire staff was always smiling and very helpful.
Stayed 3 nights in Sep 2024

10/10 Excellent

Taeseok

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Khuram

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, short stay with family!
Great Hotel and great location. Beautiful heritage and architecture. I would have given this review a 5 star but I only have one complaints - there was a bad smell to all the towels and hallways. Unusual but I am curious if someone else felt the same.
Stayed 2 nights in Sep 2024

6/10 Okay

Holly, Laguna Niguel

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Beautiful building and property. Wonderful staff. The room we were given for our stay was not good. Housekeeping was great though. Room did NOT meet expectations or match the quality of the rest of the hotel. Location is very convenient for travel to anywhere by train, tube, or bus. We enjoyed our meals in the Booking Office Restaurant and Bar was wonderful with fantastic service.
Stayed 2 nights in Sep 2024

10/10 Excellent

Stewart, long beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Marriot is built into a refurbished railway station, still active, and uses the historical facilities of the station as part of its public spaces. The staff were outstanding. The facilities were excellent. Although the rooms appeared of recent construction, our room was spacious with plenty of room for a king bed, chaise long and large table. The bathroom was well equipped. The major advantages were access to the trains (including the Eurostar to Paris) and a majore shopping and dining area in the station concourse.
Stayed 6 nights in Sep 2024

4/10 Poor

Christopher

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Had a unsatisfactory stay at the property in July. Thought I would give it a second chance as we were back in London with work. It will not be getting a third chance. Pictures on expedia's website do not match the rooms. Absolutely tiny bathroom which needed renovation. Front desk managed to lose our luggage almost making us miss our train. It's an OK hotel but the service does not match the cost.
Stayed 2 nights in Sep 2024

10/10 Excellent

Jeane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful exterior and common areas. Staff is excellent- responsive, polite, kind and very helpful. The dining areas, bar and entry area as well as exterior are very grand and inviting. Rooms are adequate but a bit tired and worn with stained carpeting. Location could not be better - especially for train travel!
Stayed 1 night in Sep 2024