Sonesta Select Los Angeles LAX El Segundo

3.0 star property
Hotel in El Segundo with free airport shuttle and 24-hour fitness centre
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sonesta Select Los Angeles LAX El Segundo

Terrace/patio
Lobby
Lobby
32-inch LCD TV with cable channels, TV
Exterior

Reviews

8.0 out of 10

Very good

Popular amenities

  • Free airport shuttle
  • Parking available
  • Gym
The price is NZ$201
includes taxes & fees
6 Jan - 7 Jan 2025

Explore the area

Map
2000 E Mariposa Ave, El Segundo, CA, 90245
  • Toyota Sports Performance Center
    9 min walk
  • Boeing Satellite Development Center
    16 min walk
  • Topgolf
    3 min drive
  • Los Angeles, CA (LAX-Los Angeles Intl.)
    14 min drive

Room options

Room, 1 King Bed with Sofa bed

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Sofa bed
Egyptian cotton bed sheets
Premium bedding
Down duvet
  • 23.1 sq m
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

Superior Suite, 1 King Bed with Sofa bed (Balcony Poolview)

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Premium bedding
Sofa bed
Egyptian cotton bed sheets
Down duvet
  • 26.4 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Room, 1 King Bed with Sofa bed

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Sofa bed
Egyptian cotton bed sheets
Premium bedding
Down duvet
  • 23.1 sq m
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed, Accessible (Balcony Mobility Tub)

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Down duvet
Premium bedding
Egyptian cotton bed sheets
Hairdryer
  • 23.1 sq m
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed with Sofa bed (Balcony Pool View Mobility Tub)

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Premium bedding
Sofa bed
Egyptian cotton bed sheets
Down duvet
  • 26.4 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Room, 2 Queen Beds, Accessible (Balcony Pool View)

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Down duvet
Premium bedding
Egyptian cotton bed sheets
Hairdryer
  • 23.1 sq m
  • Sleeps 4
  • 2 Queen Beds

Suite, Multiple Beds (One Bedroom)

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Down duvet
Separate bedroom
Premium bedding
Egyptian cotton bed sheets
  • 26.4 sq m
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

Suite, 2 Double Beds (Balcony Pool View)

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Down duvet
Separate bedroom
Premium bedding
Egyptian cotton bed sheets
  • 26.4 sq m
  • Sleeps 4
  • 2 Double Beds

Suite, 1 King Bed with Sofa bed (One Bedroom)

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Premium bedding
Sofa bed
Egyptian cotton bed sheets
Down duvet
  • 26.4 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Down duvet
Premium bedding
Egyptian cotton bed sheets
Hairdryer
  • 23.1 sq m
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 2 Queen Beds, Accessible (Mobility Tub)

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Down duvet
Premium bedding
Egyptian cotton bed sheets
Hairdryer
  • 23.1 sq m
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 2 Double Beds, Accessible (Mobility Roll in Shower)

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Down duvet
Premium bedding
Egyptian cotton bed sheets
Hairdryer
  • 23.1 sq m
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 1 King Bed with Sofa bed, Accessible (Hearing)

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Sofa bed
Egyptian cotton bed sheets
Premium bedding
Down duvet
  • 23.1 sq m
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

Suite, 1 King Bed with Sofa bed, Accessible (Mobility Tub One Bedroom)

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Down duvet
Premium bedding
Egyptian cotton bed sheets
Hairdryer
  • 26.4 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Room, 2 Queen Beds, Accessible (Hearing)

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Down duvet
Premium bedding
Egyptian cotton bed sheets
Hairdryer
  • 23.1 sq m
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 1 King Bed with Sofa bed, Accessible (Mobility Roll in Shower)

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Sofa bed
Egyptian cotton bed sheets
Premium bedding
Down duvet
  • 23.1 sq m
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Room, 1 King Bed with Sofa bed, Accessible (Mobility Tub)

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Sofa bed
Egyptian cotton bed sheets
Premium bedding
Down duvet
  • 23.1 sq m
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Room, 2 Double Beds

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Down duvet
Premium bedding
Egyptian cotton bed sheets
Hairdryer
  • 23 sq m
  • Sleeps 1
  • 2 Double Beds

Deluxe Room, 1 King Bed with Sofa bed (Balcony)

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Down duvet
Premium bedding
Egyptian cotton bed sheets
Hairdryer
  • 23.1 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Room, 2 Queen Beds (Balcony Pool View)

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Down duvet
Premium bedding
Egyptian cotton bed sheets
Hairdryer
  • 23.1 sq m
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 2 Double Beds (Balcony Pool View)

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Down duvet
Premium bedding
Egyptian cotton bed sheets
Hairdryer
  • 23.1 sq m
  • Sleeps 4
  • 2 Double Beds

Similar properties

About the area

El Segundo

At Sonesta Select Los Angeles LAX El Segundo you'll be within a 10-minute walk of Toyota Sports Performance Center and 4.6 km (2.9 mi) from Dockweiler State Beach. Highlights at this hotel include a restaurant, a free airport shuttle and a 24-hour gym. .The bistro, The Commons, serves American cuisine and is open for breakfast. 1548 square feet (144 square metres) of event facilities include 3 meeting rooms and conference space, and other business amenities include a 24-hour business centre. Additionally, you'll find free Wi-Fi in public areas and laundry facilities. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of self parking. .Attractions within a 10-minute drive of this 3-property class El Segundo hotel include Kia Forum and SoFi Stadium.

What's nearby

  • Toyota Sports Performance Center - 9 min walk
  • Manhattan Beach Pier - 7 min drive
  • Loyola Marymount University - 7 min drive
  • Kia Forum - 8 min drive
  • SoFi Stadium - 8 min drive

Getting around

  • Mariposa Station - 7 min walk
  • Los Angeles Union Station - 21 min drive
  • Los Angeles Intl. (LAX) - 14 min drive

Restaurants

  • ‪In-N-Out Burger - ‬6 min walk
  • ‪McDonald's - ‬17 min walk
  • ‪Chick-fil-A - ‬10 min walk
  • ‪Chipotle Mexican Grill - ‬13 min walk
  • ‪Einstein Bros. Bagels - ‬15 min walk

About this property

Sonesta Select Los Angeles LAX El Segundo

Hotel in El Segundo with free airport shuttle and 24-hour fitness centre
There's a restaurant on site. A computer station is on site and WiFi is free in public spaces. A 24-hour business centre and 3 meeting rooms are available. Event space at this hotel measures 1548 square feet (144 square metres) and includes conference space. A roundtrip airport shuttle is free (available on request). A 24-hour fitness centre, a terrace, and multilingual staff are also featured at the business-friendly Sonesta Select Los Angeles LAX El Segundo. Parking is available for a fee.

This 3-star El Segundo hotel is smoke free.

  • 146 guestrooms or units
  • 3 levels
  • 1548 sq ft of conference space
  • 144 sq. m of conference space
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Corner/local shop
  • Terrace
  • Garden
  • Television in lobby
  • Lift
  • No smoking on site
  • Dining venue
Sonesta Select Los Angeles LAX El Segundo offers 146 accommodations with coffee/tea makers and a hairdryer. Beds feature Egyptian cotton sheets, down duvets and premium bedding. 32-inch LCD televisions come with premium cable channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free return airport shuttle from 6:00 AM to 10:30 PM on request
  • Parking on site (USD 30 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • A restaurant

Restaurants on site

  • The Commons

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 1,548 square feet of conference space
  • 24-hour business centre
  • 3 meeting rooms
  • Computer station

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Accessible airport shuttle
  • Accessible shuttle
  • Braille/raised signage
  • Lever door handles
  • Lift (91 centimetre wide door)
  • Pool hoist on site
  • Stair-free path to entrance
  • Thin carpet in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • 100% renewable energy
  • 3 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Communal living room
  • Comprehensive food waste policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Egyptian cotton sheets

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 40.00
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: USD 30 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in fee: USD 40.00 (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Laundry fee: USD 3 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments and cash
Parties and events are allowed on site
This property uses a grey water recycling system
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, cash and mobile payments. Parties and events are allowed on site. This property uses a grey water recycling system. For guests' safety, the property includes a smoke detector in all accommodation. The property is professionally cleaned.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Courtyard Marriott Hotel El Segundo Los Angeles LAX
Courtyard Marriott Los Angeles LAX El Segundo
Courtyard Marriott Los Angeles LAX El Segundo Hotel
Courtyard Marriott Los Angeles LAX El Segundo
Hotel Courtyard by Marriott Los Angeles LAX El Segundo
Courtyard by Marriott Los Angeles LAX El Segundo El Segundo
Courtyard Marriott LAX
Courtyard Marriott LAX Hotel
Sonesta Select Los Angeles LAX
Sonesta Select Los Angeles LAX El Segundo Hotel
Courtyard by Marriott Los Angeles LAX El Segundo
Sonesta Select Los Angeles LAX El Segundo El Segundo
Sonesta Select Los Angeles LAX El Segundo Hotel El Segundo

Frequently asked questions

What is the cancellation policy at Sonesta Select Los Angeles LAX El Segundo?

Sonesta Select Los Angeles LAX El Segundo offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sonesta Select Los Angeles LAX El Segundo?

As of 18 Dec 2024, prices found for a 1-night stay for 2 adults at Sonesta Select Los Angeles LAX El Segundo on 6 Jan 2025 start from NZ$200.73, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sonesta Select Los Angeles LAX El Segundo?

Yep, Sonesta Select Los Angeles LAX El Segundo has a self car park with in/out privileges for USD 30 per night.

Are there any beaches close to Sonesta Select Los Angeles LAX El Segundo?

The closest beach to Sonesta Select Los Angeles LAX El Segundo is Venice Beach (10.4 km).

Does Sonesta Select Los Angeles LAX El Segundo serve breakfast?

You bet, breakfast is served daily.

Is there a free airport shuttle available at Sonesta Select Los Angeles LAX El Segundo?

Yep, there's a free airport shuttle that runs from 6:00 AM - 10:30 PM on request.

Is there a bar or restaurant at Sonesta Select Los Angeles LAX El Segundo?

Yep, you can grab a meal at Sonesta Select Los Angeles LAX El Segundo's onsite restaurant that serves American cuisine.

What time are check-in & check-out at Sonesta Select Los Angeles LAX El Segundo?

Check-in begins at 4 PM. Check-out time is 11:00 AM.

Are pets allowed at Sonesta Select Los Angeles LAX El Segundo?

Furry friends are welcome at Sonesta Select Los Angeles LAX El Segundo, with food and water bowls on offer. Just so you know, there's a limit of 2 pets.

Sonesta Select Los Angeles LAX El Segundo Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 1001 out of 2140 reviews" "
Rating 8 - Good. 524 out of 2140 reviews" "
Rating 6 - Okay. 306 out of 2140 reviews" "
Rating 4 - Poor. 158 out of 2140 reviews" "
Rating 2 - Terrible. 151 out of 2140 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Renia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Inexpensive clean friendly nice Airport hotel that was perfect for an OC resident flying out of LAX. Shuttle went around a few hotels and picked up other guests and was not a nice shuttle but it was fine.
Stayed 1 night in Sep 2024

8/10 Good

Andres

Travelled with family
Liked: Amenities, property conditions & facilities
Hotel was nice, no housekeeping I was there for two nights, had to ask for fresh towels and had to pick them up myself. The guy at reception was super nice, the other staff not so much. Place is quite convenient and acceptably clean.
Stayed 2 nights in Sep 2024

10/10 Excellent

Jason

Stayed 1 night in Aug 2024

6/10 Okay

Christopher

Travelled with family
Liked: Cleanliness, property conditions & facilities
First, the hotel was easy to get to and the room, including bed and bathroom area and TV were all very good. It was a real gut punch to find about the $30 parking fee upon check-in. This was NOT disclosed on the Expedia website when I booked the room, otherwise I would've chosen a different hotel. It said parking on site, which it was so I'm wondering why there's an excessive and non-disclosed fee. I will never book at this hotel again, and I might not ever use my Expedia account in the future in planning the several trips we take each year. Very, very disappointed.
Stayed 1 night in Sep 2024

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quite on the weekend
Stayed 3 nights in Jun 2024

8/10 Good

Ana

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Overall the stay was great . However upon checking in the front desk associate appeared to be annoyed and was not very welcoming and a bit of an attitude. When checking out as instructed I called to check out and was immediately hung up on leaving me unsure if my check out was complete. I had to go to the desk to check out to find out it in fact wasn’t complete . The hotel was fine the staff that’s definitely an area of opportunity
Stayed 2 nights in Sep 2024

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Irvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay here because it super quiet. You don't hear airplanes at all and you actually get some rest.
Stayed 1 night in Sep 2024

8/10 Good

Joseph, Baldwin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Management should include 1 or 2 bottles of water in each room complimentary
Stayed 1 night in Sep 2024

8/10 Good

Alexandra

Liked: Cleanliness, staff & service
This was an overall good stay! Really close to LAX, bed was super comfy and I enjoyed that I had a patio. The staff was helpful and efficient. My only complaints are that the hotel carpets were in pretty bad shape and that the pool doesn’t stay open a bit later. Despite those things, I’d stay here again.
Stayed 3 nights in Aug 2024

10/10 Excellent

Erick

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

KIMBERLY

Stayed 1 night in Sep 2024

10/10 Excellent

Cintia

Travelled with group
Liked: Room comfort
Disliked: Staff & service
Stayed 1 night in Sep 2024

10/10 Excellent

Lisa

Stayed 3 nights in Aug 2024

10/10 Excellent

Ndea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

Cory

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

wade

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and comfortable and the staff was helpful and friendly.
Stayed 2 nights in Sep 2024

10/10 Excellent

Charles

Travelled with partner
Liked: Amenities
Close to airport
Stayed 1 night in Sep 2024

10/10 Excellent

Sandra

Stayed 1 night in Sep 2024

10/10 Excellent

Ernest

Stayed 2 nights in Aug 2024

8/10 Good

Marta

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet place, easy parking
Stayed 3 nights in Aug 2024

10/10 Excellent

NIANYAO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice clean and quiet area close to a lot of fast food restaurants
Stayed 1 night in Sep 2024

4/10 Poor

Tracy

Disliked: Staff & service
Front desk staff not the friendliest. Breakfast was a rip off cereal/pastry or pay for something else. False advertising
Stayed 4 nights in Aug 2024

2/10 Terrible

Vanessa

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Hace dos semanas nos hospedamos en un Sonesta en San José, California y quedamos gratamente satisfechos con todos los servicios, empleados, instalaciones, por lo que sin dudarlo y a pesar de la cantidad de opciones y mejores precios, decidimos optar por esta opción. Desafortunadamente tuve un accidente y tengo que utilizar férulas ortopédicas en ambos pies. Al llegar al hotel y querer hacer check in, la chica en recepción muy déspota me dijo que no, que no había NINGUNA habitación disponible hasta las 4 pm Es en serio? El estacionamiento lucía vacío, yo entiendo las reglas, pero no se detuvo un momento a ser empática y siquiera imaginar el fuerte dolor que yo tenía en ese momento. Le contesté, está bien, me sentaré dos horas a esperar en ese sillón y para colmo, se molestó. Mi esposo salió a conseguir un medicamento, después de una hora me acerqué nuevamente y ni había dicho nada y me dijo, le dije que a las 4, falta una hora. Solicité hablar con el encargado y oh sorpresa! Otra mujer igual de intransigente. Insistió en lo mismo, que no había NINGUNA habitación disponible, cuando me iba a sentar, se percató de mi discapacidad y me dijo hay una, pero menor rango que la que reservó solo que pagará lo mismo y al aceptar, de mala manera me entregó la tarjeta para entrar. El día de la salida, solicito late check out, fui a recepción con la esperanza de tener una experiencia distinta y, si bien es cierto que ya no estaban las mismas empleadas, la señora dijo tajantemente que no
Stayed 1 night in Aug 2024