4/10 Poor
Brian
Travelled with partner
27 Sept 2024
Liked: Cleanliness, amenities
Disliked: Staff & service
I have been staying at LAAC since 2013, and this hotel has gone downhill over the years. While the athletic club facilities are still really great, the cost per night has risen substantially, even from last year, while other (non athletic club) amenities have decreased. But what will make me rethink ever staying here again is the abysmal service I receive from the front desk. Case-in-point: My wife and I enjoy a cup of coffee first thing in the morning. When we checked in I noticed that there was only one pod of regular coffee in the room. I went down to the front desk and asked for two more pods. Three hours later I went down and asked again, on our way out to lunch. When we returned home for the evening there are still nothing. I gave up. Over 24 hours later, and just an hour before we were to check out, they delivered the pods. This is but one example of the bush league service we received. There are so many $350 hotels in DTLA. I have to assume most of them are willing to go the extra mile and accommodate a customer who would simply like a cup of coffee in the morning.
Brian
Stayed 2 nights in Sep 2024