Waldorf Astoria Beverly Hills

5.0 star property
Luxury hotel with 3 restaurants and full-service spa
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Waldorf Astoria Beverly Hills

Lobby
Outdoor pool, pool cabanas (surcharge), pool loungers
Junior Suite, 1 King Bed, Corner (Superior) | View from room
Exterior
Villa, 1 King Bed, Non Smoking (Suite) | Bathroom

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Pool
    Pool
  • Air conditioning
    Air conditioning
  • Bar
    Bar
  • Pet-friendly
    Pet-friendly
  • Housekeeping
    Housekeeping
  • Laundry
    Laundry
The price is NZ$1,768
includes taxes & fees
30 Nov - 1 Dec

Explore the area

Map
9850 Wilshire Boulevard, Beverly Hills, CA, 90210
  • Rodeo Drive
    11 min walk
  • Westfield Century City
    15 min walk
  • Museum of Tolerance
    3 min drive
  • Los Angeles, CA (LAX-Los Angeles Intl.)
    34 min drive

Room options

Suite, 1 King Bed, Accessible (Hearing, Hollywood)

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
  • 85 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed, Accessible (Beverly Hills, Hearing)

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
  • 85 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Junior Suite, 1 King Bed, Accessible, Corner (Hearing, Deluxe)

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
  • 100 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed, Accessible (Hearing)

Highlights

Furnished balcony
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
  • 60 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Superior Room, 1 King Bed, Accessible (Hearing)

Highlights

Furnished balcony
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
  • 60 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds, Accessible (Beverly Hills, Hearing)

Highlights

Furnished balcony
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
  • 75 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 1 King Bed, Non Smoking

Highlights

Furnished balcony
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Superior Room, 1 King Bed, Non Smoking

Highlights

Furnished balcony
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Junior Suite, 1 King Bed, Corner (Deluxe)

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
  • 72 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Junior Suite, 1 King Bed, Corner (Superior)

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
  • 72 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds, Non Smoking (BEVERLY HILLS)

Highlights

Furnished balcony
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
  • 57 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 2 Queen Beds, Non Smoking

Highlights

Furnished balcony
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
  • 50 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

Superior Room, 2 Queen Beds, Non Smoking

Highlights

Furnished balcony
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
  • 50 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Non Smoking, Balcony (BEVERLY HILLS)

Highlights

Furnished balcony
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
  • 52 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Presidential Suite, 1 King Bed, Non Smoking

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
  • 299 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Villa, 1 King Bed, Non Smoking (Suite)

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
  • 252 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed, Non Smoking (GOVERNOR)

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
  • 165 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Deluxe Suite, 1 King Bed, Non Smoking (HOLLYWOOD)

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
  • 101.9 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed, Non Smoking (BEVERLY HILLS)

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
  • 52 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Queen Beds, Accessible (Mobility & Hearing)

Highlights

Furnished balcony
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
  • 60 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 2 Queen Beds, Accessible (Hearing)

Highlights

Furnished balcony
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
  • 60 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 King Bed, Non Smoking (Waldorf)

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
  • 117 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Superior Room, 2 Queen Beds, Accessible

Highlights

Furnished balcony
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
  • 50 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 2 Queen Beds, Accessible

Highlights

Furnished balcony
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
  • 50 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

Superior Room, 1 King Bed, Terrace

Highlights

Furnished balcony
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Premium bedding
  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed, Accessible, Bathtub (Hollywood)

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Superior Corner Suite, Mobility Accessible with Bathtub

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
  • 72 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Superior Room, 1 King Bed, Accessible (Roll-in Shower)

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Similar properties

About the area

Beverly Hills

A luxury stay in the heart of Beverly Hills awaits you at Waldorf Astoria Beverly Hills, a recipient of the prestigious Travel & Leisure 500 award in 2021. Within a 20-minute stroll, you'll find popular places like Rodeo Drive and Westfield Century City. Highlights at this hotel include 3 restaurants, 2 bars/lounges and a full-service spa. .A day of pampering at La Prairie can include massages, facials and mani/pedis. The fine-dining restaurant, Jean-Georges, serves French cuisine and is open for breakfast, lunch and dinner. Rooftop Bar is the hotel's own cocktail bar, serving drinks along with lunch and dinner. Enjoy the outdoor swimming pool, gym, sauna and pool cabanas. 67813 square feet (6300 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a 24-hour business centre. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and coffee/tea in a common area. Full breakfast is available daily. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also valet parking, along with the convenience of a free area shuttle. .With a stay at this 5-property class Beverly Hills hotel, you'll be 3.2 km (2 mi) from University of California, Los Angeles and 3.8 km (2.4 mi) from Ronald Reagan UCLA Medical Center.

What's nearby

  • Rodeo Drive - 11 min walk - 1.0 km
  • Westfield Century City - 15 min walk - 1.3 km
  • Wilshire Boulevard - 2 min drive - 2.6 km
  • University of California, Los Angeles - 4 min drive - 3.1 km
  • Ronald Reagan UCLA Medical Center - 6 min drive - 5.0 km

Getting around

  • Westwood/Rancho Park Station - 6 min drive
  • Glendale Transportation Center - 18 min drive
  • Los Angeles Intl. (LAX) - 34 min drive

Restaurants

  • ‪Go Greek Yogurt - ‬8 min walk
  • ‪Steak 48 Beverly Hills - ‬7 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Lobby Lounge - ‬6 min walk
  • ‪The Club Bar - ‬3 min walk

About this property

Waldorf Astoria Beverly Hills

Luxury hotel with 3 restaurants and full-service spa
Waldorf Astoria Beverly Hills offers its guests a full-service spa, an outdoor pool, and a sauna. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces.

Business amenities include a 24-hour business centre and meeting rooms. Event space at this hotel measures 67813 square feet (6300 square metres) and includes a conference centre. A fitness centre, a rooftop terrace, and spa services are also featured at the luxury Waldorf Astoria Beverly Hills. A free area shuttle within 3.00 mi is available. For a fee, parking is available.

This 5-star Beverly Hills hotel is smoke free.

  • 1 building
  • 170 guestrooms or units
  • 12 levels
  • 3 dining venues
  • 2 bars or lounges
  • Conference rooms
  • 67813 sq ft of conference space
  • 6300 sq. m of conference space
  • Built in 2017
  • Childcare (surcharge)
  • Terrace on the roof
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
Waldorf Astoria Beverly Hills offers 170 accommodations with iPod docking stations and MP3 docking stations. Rooms open to furnished balconies. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and DVD players. Fridges, espresso makers and minibars are provided. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with dressing gowns, slippers and designer toiletries.

This Beverly Hills hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include laptop-compatible safes and a safe. Housekeeping is provided on a daily basis.

La Prairie has 6 treatment rooms. Services include facials, body treatments and manicures and pedicures. The spa is open daily.

Awards and affiliations

Waldorf Astoria Beverly Hills is listed in the 2021 Travel + Leisure 500.

Languages

Arabic, English, Farsi, French, German, Italian, Japanese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free area shuttle up to 3 mi
  • Area shuttle
  • Secured, covered valet parking on site (USD 70 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available for a fee: USD 10 to 50 per person
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining

Restaurants on site

  • Jean-Georges
  • Rooftop Bar

Family friendly

  • Babysitting (surcharge)
  • DVD player
  • Free area shuttle
  • Free cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Conference centre (67,813 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • Pool cabanas (surcharge)
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • 6 treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 12 floors
  • Ballroom
  • Banquet hall
  • Built in 2017
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with premium cable channels
  • IPod dock
  • MP3 dock

Food and drink

  • Champagne service
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 200 per pet, per stay
  • Only dogs are allowed
  • Weight limit: 45 lb per pet
  • Food and water bowls are available
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 50.00 per day.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 42.49 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 10 to 50 per person
  • Valet parking fee: USD 70 per day (in/out privileges)
  • Pet fee: USD 200 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards and cash.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Waldorf Astoria Beverly Hills Hotel
Waldorf Astoria
Waldorf Astoria Beverly Hills Hotel
Waldorf Astoria Beverly Hills Beverly Hills
Waldorf Astoria Beverly Hills Hotel Beverly Hills

Frequently asked questions

What is the cancellation policy at Waldorf Astoria Beverly Hills?

Waldorf Astoria Beverly Hills offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Waldorf Astoria Beverly Hills?

As of 23 Nov 2024, prices found for a 1-night stay for 2 adults at Waldorf Astoria Beverly Hills on 30 Nov 2024 start from NZ$1,695.43, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Waldorf Astoria Beverly Hills?

Yep, Waldorf Astoria Beverly Hills has secured covered valet parking with in/out privileges for USD 70 per day.

Are there any beaches close to Waldorf Astoria Beverly Hills?

The closest beach to Waldorf Astoria Beverly Hills is Santa Monica Beach (10.3 km).

Is there a spa on site at Waldorf Astoria Beverly Hills?

Yep, La Prairie is available for guests. You'll enjoy heaps of services like facials and body treatments.

Does Waldorf Astoria Beverly Hills have a pool?

Waldorf Astoria Beverly Hills has an outdoor pool. Grab your bathers and lounge poolside while enjoying in a cabana and on a lounger.

What luxury perks are available at Waldorf Astoria Beverly Hills?

Waldorf Astoria Beverly Hills features a full-service spa, an outdoor pool and 3 restaurants. All guestrooms come with deep soaking tubs, premium bedding and espresso makers.

What makes Waldorf Astoria Beverly Hills a romantic place to stay?

Poolside dining and couples dining, as well as deep-soaking baths and premium bedding in the guestrooms, help set the scene for a romantic weekend at Waldorf Astoria Beverly Hills.

Is Waldorf Astoria Beverly Hills family-friendly?

You bet! With amenities such as babysitting services and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Waldorf Astoria Beverly Hills is a hit with families.

Are there hot tubs in the rooms at Waldorf Astoria Beverly Hills?

No, but there are deep-soaking baths in the guestrooms.

Does Waldorf Astoria Beverly Hills serve breakfast?

You bet, full brekkie is on offer daily.

Is there a free airport shuttle available at Waldorf Astoria Beverly Hills?

No, Waldorf Astoria Beverly Hills does not offer an airport shuttle service.

Is there a bar or restaurant at Waldorf Astoria Beverly Hills?

Yep, you can grab a meal at Waldorf Astoria Beverly Hills's onsite restaurant that serves French cuisine.

What time are check-in & check-out at Waldorf Astoria Beverly Hills?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Waldorf Astoria Beverly Hills?

Dogs are welcome at Waldorf Astoria Beverly Hills, with food and water bowls on offer. Just so you know, there's a weight limit of up to 20 kg per pet.

Waldorf Astoria Beverly Hills Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 217 out of 267 reviews" "
Rating 8 - Good. 19 out of 267 reviews" "
Rating 6 - Okay. 10 out of 267 reviews" "
Rating 4 - Poor. 10 out of 267 reviews" "
Rating 2 - Terrible. 11 out of 267 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Seoyeong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Aug 2024

10/10 Excellent

Garvin

Stayed 7 nights in Aug 2024

10/10 Excellent

JIAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beyond my expectation
My stay at the hotel was incredibly comfortable. The room was spacious and well-appointed with plush bedding and high-quality linens. The temperature was perfect, and the soundproofing ensured a peaceful night's sleep. The amenities, such as the cozy seating area and the modern, clean bathroom, added to the overall comfort. The attentive and friendly staff made the experience even better, ensuring all my needs were met promptly. It truly felt like a home away from home. The front desk manager and personal concierge are both very helpful.
Stayed 2 nights in Jul 2024

10/10 Excellent

Ammer

Stayed 1 night in Jul 2024

10/10 Excellent

Loke, newport coast

Stayed 3 nights in Jun 2024

10/10 Excellent

Kyle

Stayed 1 night in Jun 2024

4/10 Poor

Alberto

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Worst service in pool area and roof top bar/Restaurant pool area only 1 guy working no service it took over 45 min to get towels and almost 2 hours to get a drink. Valet was the same way it took over 35 min to get my car
Stayed 1 night in Jun 2024

4/10 Poor

Alberto

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Pool service was horrible 45-60 guest and 1 server for entire pool area. Oscar was the only one working no help he was completely alone. I waited over 45 min for towels and almost two hours to get a drink. A hotel with this caliber should have plenty of staff when guest go there to relax and enjoy the pool. Valet parking took forever waited 35 min for my car. Not happy to expansive and quality of service horrible
Stayed 2 nights in Jun 2024

10/10 Excellent

Amit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was extremely comfortable stay.. excellent service and great atmospheric!!!
Stayed 1 night in Jun 2024

10/10 Excellent

Shane

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very lavish, & a wonderful spa
Stayed 1 night in May 2024

10/10 Excellent

Omar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel I’ve ever stayed in.
Stayed 1 night in May 2024

10/10 Excellent

keona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Dino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in May 2024

10/10 Excellent

Damian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Alessia

Stayed 4 nights in Mar 2024

10/10 Excellent

Ayler

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2024

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is so Beautiful and clean. Amazing food. Amazing service. Will definitely stay again.
Stayed 1 night in Feb 2024

10/10 Excellent

Johannes

Liked: Cleanliness, staff & service, property conditions & facilities
lovin it
Stayed 4 nights in Feb 2024

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Great location! Comfortable beds and beautiful rooms.
Stayed 2 nights in Feb 2024

10/10 Excellent

Muhammed

Stayed 4 nights in Feb 2024

10/10 Excellent

CASSANDRA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
FABULOUS
Stayed 1 night in Feb 2024

10/10 Excellent

wang

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is so good
Stayed 3 nights in Feb 2024

4/10 Poor

Mandeep

Travelled with family
Disliked: Staff & service, amenities
We stayed here for 3 nights. The first 2 nights, we had intermittent sleep because of a loud buzzing noise that would wake us up repeatedly atleast 3 dozen times and the noise would stay on for sometimes 15 minutes. After the first night we let the front desk know and they sent engineers up and they spent 30 minutes trying to fix the noise at 10pm. They said it was fixed, but then an hour later is started again and we didn’t sleep that night either. On the 3rd night they gave us a new room and the manager didn’t once apologize for offer anything for the 2 nights of missed sleep. We are platinum members and have never had service this horrible at a Waldorf property. We usually feel like we are royalty but this property made us feel like we were staying at a Best Western. The front desk does not pick up the phone either. The phone would ring for 5-6 minutes plus with no success. The iPad in the room didn’t work either which is where the in room menu is. It’s a long list of issues for a 5 star property. It’s unfortunate.
Stayed 3 nights in Feb 2024

2/10 Terrible

Nichole

Stayed 1 night in Jan 2024

2/10 Terrible

Nichole

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I have stayed at this hotel routinely since it opened about ten years ago. I will never stay here again. I had issues before I arrived. During previous stays we got a suite with a rollaway. Then suddenly due to fire codes we can no longer have a rollaway in a suite, so during this trip we get a double queen room and request a rollaway as advertised as being available when we prepaid on Expedia. I message the hotel the day of our arrival and suddenly we cannot have a rollaway in a double queen due to fire safety but we can have it in the suite we were previously told we could not. Mind you all of these conversations are saved in the app chat with the hotel over the years. We arrive and pay the incidental fee for the two nights. The next day capital 1 is notifying me Waldorf is attempting to charge my card, I then get a text from woman Victoria stating I needed to pay another incidental fee for 400. Mind you we already had paid. We ordered room service and did not receive what we ordered. It took almost an hour for my son to receive the corrected order. I have never in my life received since sub par service, especially for what we paid. I don’t want an apology from this hotel and I certainly don’t want a generic response from this hotel asking me to call or email them about what happened. If the hotel and property manager Maykel are truly remorseful about what happened then refund us for our stay. This was by far and honestly the worst birthday trip I have experienced.
Stayed 1 night in Jan 2024