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Barceló Gran Faro Los Cabos - All Inclusive

4.0 star property
Stylish property on the shore with 5 outdoor swimming pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Barceló Gran Faro Los Cabos - All Inclusive

5 outdoor pools, open 8:00 AM to 10:00 PM, pool umbrellas, pool loungers
Presidential Suite
Exterior
On the beach, beach umbrellas, beach towels, beach volleyball
Presidential Suite | Bathroom

Reviews

7.8 out of 10

Good

Popular amenities

  • Pool
  • All-inclusive
  • Spa
  • Breakfast included
    Breakfast included
  • Bar
    Bar
  • Room service
    Room service

Explore the area

Map
Blvd San Jose S/N, Zona Hotelera Fonatur, San José del Cabo, BCS, 23400
  • Playa Hotelera
    4 min walk
  • Plaza Mega Comercial Mexicana
    12 min walk
  • Punta Sur Golf Course
    15 min walk
  • San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.)
    17 min drive

Room options

View all photos for Presidential Suite

Presidential Suite

Presidential Suite

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
Designer toiletries
  • 188 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Room, Beach View (Premium Level)

Junior Room, Beach View (Premium Level)

Junior Room, Beach View (Premium Level)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
TV
Hypo-allergenic bedding
Blackout curtains
Designer toiletries
Bathrobes
  • 68 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Suite, Ocean View (Level)

Hypo-allergenic bedding, minibar, in-room safe, desk

Premium Suite, Ocean View (Level)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
Designer toiletries
  • 118 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Suite, Beach View (Level)

Shower, designer toiletries, towels, soap

Premium Suite, Beach View (Level)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
Designer toiletries
  • 121 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, Sea View (Deluxe Level)

Hypo-allergenic bedding, minibar, in-room safe, desk

Premium Room, Sea View (Deluxe Level)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
TV
Hypo-allergenic bedding
Blackout curtains
Designer toiletries
Bathrobes
  • 56 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Room, Sea View

Superior Room, Sea View

Superior Room, Sea View

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
TV
Hypo-allergenic bedding
Sofa bed - double
Blackout curtains
  • 46 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Room

Superior Room

Superior Room

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
TV
Hypo-allergenic bedding
Sofa bed - double
Blackout curtains
Designer toiletries
  • 46 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Premium Room, Beach View (Premium Level)

Premium Room, Beach View (Premium Level)

Premium Room, Beach View (Premium Level)

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
TV
Hypo-allergenic bedding
Blackout curtains
Designer toiletries
  • 53 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

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About the area

San José del Cabo

An all-inclusive stay in San José del Cabo awaits you at Barceló Gran Faro Los Cabos - All Inclusive. Within a 5-minute stroll you'll find Playa Hotelera and Plaza Mega Comercial Mexicana within a 15-minute walk. Highlights at this beachfront property include 6 restaurants, 5 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, body wraps and body scrubs along with access to the sauna and hot tub. The buffet restaurant, Las Olas, is open for breakfast, lunch and dinner. With 4 lounge bars and a poolside bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find umbrellas, and enjoy the on-site nightclub and free kids' club. Business travelers can take advantage of meeting rooms, a conference centre, and a business centre. Plus you'll find a winery, free Wi-Fi in public areas and a gym. Each morning free buffet breakfast is offered between 7:00 AM and 11:00 AM. There's also free self parking, along with the convenience of car rentals on site. .Attractions within a 10-minute drive of this 4-property class Zona Hotelera property include San Jose del Cabo Art District and Puerto Los Cabos.

What's nearby

  • Playa Hotelera - 4 min walk - 0.4 km
  • San Jose del Cabo Art District - 4 min drive - 2.6 km
  • Puerto Los Cabos - 5 min drive - 3.9 km
  • Palmilla Beach - 6 min drive - 6.4 km
  • Costa Azul Beach - 8 min drive - 3.2 km

Getting around

  • San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.) - 17 min drive

Restaurants

  • ‪Zài - ‬5 min walk
  • ‪Cielomar - ‬4 min walk
  • ‪Starbucks - ‬5 min walk
  • ‪Javier's - ‬5 min walk
  • ‪Latino 8 - ‬6 min walk

About this property

Barceló Gran Faro Los Cabos - All Inclusive

Stylish property on the shore with 5 outdoor swimming pools
Barceló Gran Faro Los Cabos - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

A winery is on site. Barceló Gran Faro Los Cabos - All Inclusive offers its guests a full-service spa, 5 outdoor swimming pools, a sauna, and a fitness centre. There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. Free breakfast is available daily. Public spaces have free WiFi.

Business amenities include a business centre and meeting rooms. A children's pool, a nightclub, and a terrace are also featured at the family-friendly Barceló Gran Faro Los Cabos - All Inclusive. Free self parking is available.

This 4-star San José del Cabo property is smoke free.

  • 350 guestrooms or units
  • 5 levels
  • 3 buildings
  • 6 dining venues
  • 4 bars or lounges
  • Conference rooms
  • Buffet breakfast (free)
  • Winery on site
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Barceló Gran Faro Los Cabos - All Inclusive offers 350 air-conditioned accommodations with minibars and laptop-compatible safes. Televisions come with cable channels. Bathrooms include a shower, designer toiletries and complimentary toiletries.

This San José del Cabo property provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

The on-site spa has 5 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 4 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Albatros Restaurant
  • Kioto Sushi
  • La Gondola Italian
  • Las Jicamas Mexican
  • Las Olas

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Children's pool
  • Children's toys
  • Free children's club
  • Free cot
  • Free supervised activities for children
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting room

Outdoors

  • Beach towels
  • Beach umbrellas
  • Firepit
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Low-height door lock
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 3 buildings
  • 5 floors
  • Banquet hall
  • Reception hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Designer toiletries
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee for check-in between 11:00 AM and 3:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Barceló Gran Faro Los Cabos - All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 11:00 AM and 3:00 PM
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Barceló Grand Faro Los
Barceló Grand Faro Los All Inclusive
Barceló Grand Faro Los Cabos
Barceló Gran Faro Los Cabos All Inclusive San Jose del Cabo
Barcelo Grand Faro Los Cabos All Inclusive San Jose del Cabo
Barcelo Grand Faro Los Cabos San Jose del Cabo
Barceló Gran Faro Los Cabos San Jose del Cabo
Barceló Gran Faro Los Cabos
Barceló Gran Faro Los Cabos All Inclusive
Barceló Gran Faro Los Cabos - All Inclusive San José del Cabo

Frequently asked questions

What is the cancellation policy at Barceló Gran Faro Los Cabos - All Inclusive?

Barceló Gran Faro Los Cabos - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Barceló Gran Faro Los Cabos - All Inclusive?

Yep, Barceló Gran Faro Los Cabos - All Inclusive has a free self car park.

Are there any beaches close to Barceló Gran Faro Los Cabos - All Inclusive?

Yep, Barceló Gran Faro Los Cabos - All Inclusive is a short 4-minute walk from Playa Hotelera. Fun beach activities include volleyball and fishing. You can also find boat tours.

Is there a spa on site at Barceló Gran Faro Los Cabos - All Inclusive?

Yep, there is an onsite spa at Barceló Gran Faro Los Cabos - All Inclusive. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Barceló Gran Faro Los Cabos - All Inclusive have a pool?

Barceló Gran Faro Los Cabos - All Inclusive has 5 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 8:00 AM to 10:00 PM.

What luxury perks are available at Barceló Gran Faro Los Cabos - All Inclusive?

Barceló Gran Faro Los Cabos - All Inclusive features 5 outdoor pools, a full-service spa and a winery.

Is Barceló Gran Faro Los Cabos - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Barceló Gran Faro Los Cabos - All Inclusive is a hit with families.

Does Barceló Gran Faro Los Cabos - All Inclusive serve breakfast?

Yeah, our travelers give a thumbs up to the free buffet brekkie here! Served daily from 7:00 AM to 11:00 AM, this is the perfect spot to fuel up for a day full of adventure.

Is there a free airport shuttle available at Barceló Gran Faro Los Cabos - All Inclusive?

No, Barceló Gran Faro Los Cabos - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Barceló Gran Faro Los Cabos - All Inclusive?

Yep, they've got a poolside bar and 6 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Barceló Gran Faro Los Cabos - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Barceló Gran Faro Los Cabos - All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Barceló Gran Faro Los Cabos - All Inclusive?

There isn't one on site, but Punta Sur Golf Course is a short 15-minute walk away.

Barceló Gran Faro Los Cabos - All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 821 out of 2076 reviews" "
Rating 8 - Good. 551 out of 2076 reviews" "
Rating 6 - Okay. 371 out of 2076 reviews" "
Rating 4 - Poor. 182 out of 2076 reviews" "
Rating 2 - Terrible. 151 out of 2076 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Verónica Soledad

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El servicio fue increíble, todo el staff siempre fue muy amable, la comida es rica, es un lugar muy tranquilo. Uno de los diferenciales del hotel es el faro el cual cuenta con restaurante y un bar, quizá podrían considerar abrirlo más días
Stayed 6 nights in Aug 2024

10/10 Excellent

lucy c

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff! All in food service, entertainment, maintenance, front desk....amazing people. Only challenege i had is our toilet backling up. We nirmally dont put paper in the toilet, so it was already having problems when we checked in. Each time, once you called a 2nd time, they were prompt. Outside of that, nothing else to say BUT good things. I am not sure what will happen once it changes hands, they were just bought by another resort company.
Stayed 5 nights in Aug 2024

10/10 Excellent

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing
Stayed 3 nights in Aug 2024

6/10 Okay

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

8/10 Good

Lucila, Berkeley

Travelled with family and small children
Liked: Cleanliness, staff & service
Customer service was great. Attentive and regularly helpful
Stayed 5 nights in Jul 2024

6/10 Okay

Andres

Travelled with family
Liked: Cleanliness, staff & service, amenities
I like that the resort is small and you could walk to the beach. The resort needs to be updated. It says it has 5 restaurants but only one restaurant is open at a time for the buffet and the one out of three for a sit down dinner which you need reservations. The game room/lobby needs AC and maybe more night entertainment.
Stayed 4 nights in Aug 2024

8/10 Good

Joseph

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Family of 5 with 3 kids ranging from 8-21 and we stayed for 5 nights. The 2 older ones stayed in their own room. Overall we enjoyed ourselves and the service was generally very good. Swim up bar was fantastic. But I recommend ordering at the bar and not the servers by the pool. Difference is liquor selection and pour. At the bar you can make sure you get what you asked for. Was not that crowded so easy to pick chairs by pool and no concern of leaving for a snack. The main point of issue, of the restaurants they have, 2 are ala carte. You have to make reservations and depending on how many nights you stay you can only make one or 2 reservations during your stay. The ala carte food served was EXCELLENT and our server Orlando was the best! But the reservations and dress code is not noted anywhere on Expedia description or the hotels personal website! You must wear long pants and closed toed shoes at these 2 restaurants. It’s 95 degrees, why would I pack pants! Also the ala carte restaurants are not open every day. The buffets and snack bar is. Buffets were good, not great but everyone ate well. The beach had no umbrellas and water is dangerous to swim in. Lastly, 2 days before we left we were told we needed to change room to upgraded rooms due to “maintenance”. Minor nuisance but our upgrade gave us one less bed. We did end up with a sea view room but we were hardly in our room. Hopefully maintenance was to repair ice machines, none worked.
Stayed 5 nights in Aug 2024

8/10 Good

Ronald

Travelled with family
Liked: Staff & service, property conditions & facilities
The property was nice but trying to make reservations to the 3 restaurants were a headache. I wasn’t impressed with the buffets because I really don’t eat Mexican cuisine everyday.
Stayed 4 nights in Jul 2024

6/10 Okay

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

2/10 Terrible

HAI HOANG

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lose first 2 days due to chemical smell from air vent and exchange the room - Ended up with 1 King bed instead of double queen due to limited room available. Bathroom facilities smelly and not clean, bathtub stuck, shower looks dirty, not hot water on the last day and managers at the restaurants are rude. I would not recommended this resort.
Stayed 5 nights in Aug 2024

6/10 Okay

Jose Javier

Travelled with partner
Liked: Cleanliness
The property is located in a good area based on stuff we wanted to visit. The staff friendliness was hit or miss. The pool staff was great but the restaurant staff at night we visited the italian restaurant and they seemed short staffed and overworked. We like the restaurants near the property and opted to go out to those instead. Overall the hotel is a decent stay.
Stayed 5 nights in Jul 2024

6/10 Okay

Larisa

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The resort is quite average, with rooms that feel quite outdated. The food leaves much to be desired, although the staff is friendly and hardworking. We found ourselves leaving the resort at least once a day for lunch or dinner. There is a nice restaurant just across the street. I wouldn’t consider booking this resort again, but I suppose you get what you pay for.
Stayed 4 nights in Jul 2024

10/10 Excellent

Olga L, Salem

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación. El servicio muy bien. Lo único es los restaurantes que cierran muy temprano.
Stayed 2 nights in Aug 2024

10/10 Excellent

DUC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 5 nights in Aug 2024

10/10 Excellent

Eva

Staff service
Stayed 4 nights in Aug 2024

6/10 Okay

Debbie

Travelled with family
Disliked: Amenities
Pools are great. Property is showing its age (elevators are disgusting). Food was ok.
Stayed 2 nights in Aug 2024

10/10 Excellent

Alma

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Has a lot of fun and entertainment
Stayed 4 nights in Aug 2024

8/10 Good

Juan

Travelled with family and small children
Liked: Cleanliness, staff & service
Límite food options. We don’t have the option to eat the last day at the hotel because no more reservation available. I call just few minutes after they start offer reservations.
Stayed 4 nights in Jul 2024

2/10 Terrible

RYAN

Stayed 2 nights in Aug 2024

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 6 nights in May 2024

2/10 Terrible

LUCIA

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
NO LO RECOMIENDO PARA NADA! 1. Tenía early check in sin costo y no me lo respetaron. 2. Me dieron una habitación que no fue la que pagué, al entregarme la habitación y darme cuenta, pedí que me cambiaran a la que había pagado y si lo hicieron, pero hasta el día siguiente. 3. Olvidé unos aretes en la primera habitación, inmediatamente hablé para preguntar por ellos y me dijeron que no estaban y que si quería levantar una queja, tenían que ir los de seguridad a mi cuarto a revisar TODAS mis cosas y las de mis hijas para asegurar que yo no los tuviera! Esto además con PÉSIMOS MODOS por parte de Christian de recepción. Se portó terriblemente grosero, fue ineficiente e irrespetuoso! 4. En la habitación no había shampoo, ni acondicionador. 5. El agua de la alberca súper caliente. 6. No hay salvavidas en la playa y es mar abierto! Increíble que no haya alguien de guardia. 7. En general mal servicio de todo el staff, además de que claramente necesitan más personal! En la alberca rara vez se aparece algún mesero, pues hay solo uno que atiende a cada alberca. Al ir a un all inclusive, mi intención era no salir del hotel y dado todo lo anterior, me tuve que estar yendo a otros lugares a comer y cenar, así como a otras playas, lo cual hizo mucho más caro el viaje! Orlando, de los restaurantes de especialidad muy amable y los señores que entregan las toallas de la alberca.
Stayed 4 nights in Aug 2024

2/10 Terrible

Justin Brian

Travelled with family
Disliked: Amenities, property conditions & facilities
The Barceló El Faro is a beautiful hotel from the outside but once you’re there you realize that it’s not all it’s cracked up to be. PROS: located across the street from great restaurants and bars. CONS: food is absolutely horrible! We couldn’t find a taco/burrito/birria to save our life. There’s not enough options for lunch or dinner entrees and no meat anywhere besides piglets cut up with their faces still on.. yuck. The hotel has no evening security so anyone can walk on to the property from the street at any time of the night. The all inclusive alcohol drinks are weak at best, even after asking every time for multiple shots inside. There’s no daytime activity programming besides a small trivia game and a ghost DJ that played old country music the whole time while you’re by the pool/beach. It’s México for goodness sake, can we play something else besides Reba McIntyre? Lastly, the hotel is sutated on the rocky coast of the Pacific Ocean and the waters are extremely dangerous. The beach is literally empty everyday because the waters are so rough and there’s no life guards ever stationed to watch swimmers. Very strict rules for restaurants on the premise. No shorts, sandals, flip flops, t shirts etc.. this is México not a restaurant on 5th Avenue. I also took the option of upgrading to a premium package which honestly was a waste of money. They do give you a better room solely because it’s situated by the beach but there really isn’t any difference. BEWARE!
Stayed 4 nights in Jul 2024

8/10 Good

Jaymee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice.
Stayed 6 nights in Jul 2024