Hard Rock Hotel Los Cabos All Inclusive

4.5 star property
Luxury hotel on the beach, with 5 outdoor pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hard Rock Hotel Los Cabos All Inclusive

5 outdoor pools, pool umbrellas, pool loungers
Lounge
Aerial view
View from room
Outdoor banquet area

Reviews

8.2 out of 10

Very good

Popular amenities

  • Pet-friendly
  • Bar
  • 24/7 front desk
The price is NZ$1,108
includes taxes & fees
6 Jan - 7 Jan 2025

Explore the area

Map
PolĆ­gono 1, Fraccionamiento Diamante, Cabo San Lucas, BCS, 23473
  • Diamante Golf Courses
    11 min drive
  • Quivira Golf Club
    13 min drive
  • Ciao
    1 min walk
  • San JosĆ© del Cabo, Baja California Sur (SJD-Los Cabos Intl.)
    51 min drive

Room options

Rock Royalty Ocean View 2 Queen Beds

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Egyptian cotton bed sheets
Premium bedding
Blackout curtains
Down duvet
Private bathroom
  • 48 sq m
  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

Rock Suite Ocean Front ( Two Bedroom ) with Personal Assistant

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Egyptian cotton bed sheets
Premium bedding
Blackout curtains
Down duvet
Private bathroom
  • 164 sq m
  • Sleeps 7
  • 1 King Bed and 2 Double Beds

Deluxe Gold Two Queen Beds

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Egyptian cotton bed sheets
Premium bedding
Blackout curtains
Down duvet
Private bathroom
  • 48 sq m
  • Sleeps 4
  • 2 Queen Beds

Rock Suite Ocean View ( Two Bedroom ) with Personal Assistant

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Egyptian cotton bed sheets
Premium bedding
Blackout curtains
Down duvet
Private bathroom
  • 164 sq m
  • Ocean view
  • Sleeps 7
  • 1 King Bed and 2 Double Beds

Deluxe Partial Ocean View King

Highlights

Balcony
Soundproofed
Air conditioning
Flat-screen TV
Egyptian cotton bed sheets
Premium bedding
Blackout curtains
Down duvet
  • 48 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Swim Up King

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Egyptian cotton bed sheets
Premium bedding
Blackout curtains
Down duvet
Private bathroom
  • 48 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Deluxe PureĀ® Wellness King

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Egyptian cotton bed sheets
Premium bedding
Blackout curtains
Down duvet
Private bathroom
  • 48 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Partial Ocean View Two Queens Beds

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Egyptian cotton bed sheets
Premium bedding
Blackout curtains
Down duvet
Private bathroom
  • 48 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

Rock Suite Ocean View ( One Bedroom ) with Personal Assistant

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Egyptian cotton bed sheets
Premium bedding
Blackout curtains
Down duvet
Private bathroom
  • 115 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Family Two Bedrooms

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Egyptian cotton bed sheets
Premium bedding
Blackout curtains
Down duvet
Private bathroom
  • 97 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

Rock Suite Rooftop Terrace Ocean View (Two Bedroom) with Personal Assistant

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Egyptian cotton bed sheets
Premium bedding
Blackout curtains
Down duvet
Private bathroom
  • 164 sq m
  • Ocean view
  • Sleeps 7
  • 2 Queen Beds and 1 King Bed

Rock Suite Swim-up Ocean Front (Two Bedroom) with Personal Assistant

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Egyptian cotton bed sheets
Premium bedding
Blackout curtains
Down duvet
Private bathroom
  • 164 sq m
  • Ocean view
  • Sleeps 7
  • 1 King Bed and 2 Double Beds

Rock Suite Swim-up Ocean Front (One Bedroom) with Personal Assistant

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Egyptian cotton bed sheets
Premium bedding
Blackout curtains
Down duvet
Private bathroom
  • 115 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Rock Suite Rooftop Terrace Ocean View (One Bedroom) with Personal Assistant

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Egyptian cotton bed sheets
Premium bedding
Blackout curtains
Down duvet
Private bathroom
  • 115 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Rock Suite Ocean Front ( One Bedroom ) with Personal Assistant

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Egyptian cotton bed sheets
Premium bedding
Blackout curtains
Down duvet
Private bathroom
  • 115 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite King

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Egyptian cotton bed sheets
Premium bedding
Blackout curtains
Down duvet
Private bathroom
  • 76 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Rock Royalty Ocean View King

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Egyptian cotton bed sheets
Premium bedding
Blackout curtains
Down duvet
Private bathroom
  • 48 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Room, 1 King Bed with Sofa bed (Gold)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Separate bedroom
Blackout curtains
Egyptian cotton bed sheets
Down duvet
Premium bedding
  • 48 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room Deluxe With Sea View

  • Sea view
  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed

Suite Deluxe With Sea View

  • Sea view
  • Sleeps 4
  • 1 Double Sofa Bed and 1 Queen Bed

Room Deluxe

  • Sleeps 4
  • 2 Double Beds

Suite Deluxe

  • Sleeps 7
  • 1 King Bed, 1 Double Sofa Bed and 2 Double Beds

Suite Deluxe

  • Sleeps 4
  • 1 Double Sofa Bed and 1 Double Bed

Family Room -7 Guests- Deluxe

  • Sleeps 7
  • 2 Double Beds, 1 Double Sofa Bed and 1 Queen Bed

Suite Deluxe With Sea View

  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite Deluxe

  • Sleeps 7
  • 2 Double Beds, 1 Queen Bed and 1 Double Sofa Bed

Room Luxury With Sea View

  • Sea view
  • Sleeps 3
  • 2 Queen Beds

Room Deluxe With Garden View

  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

Suite Deluxe With Sea View

  • Sea view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Suite Deluxe

  • Sleeps 7
  • 1 Double Sofa Bed, 2 Double Beds and 1 King Bed

Room Deluxe With Garden View

  • Sleeps 4
  • 2 Double Beds

Similar properties

About the area

Cabo San Lucas

A luxury stay in Cabo San Lucas awaits you at Hard Rock Hotel Los Cabos All Inclusive. You'll be 5.6 km (3.5 mi) from Diamante Golf Courses and 10 km (6.2 mi) from Cabo San Lucas Country Club. Highlights at this all-inclusive hotel include 8 restaurants, 5 outdoor swimming pools and a full-service spa. .A relaxing visit to ROCK SPAĀ® can include deep-tissue massages and hot stone massages along with detox wraps, facials and mani/pedis. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Spend the day at the beach and enjoy the on-site free kids' club, gym and kids' swimming pool. A conference centre and a business centre are among the business amenities offered. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of free self parking. .Sights within a 20-minute drive of this 4.5-property class Cabo San Lucas hotel include Marina Del Rey and The Arch.

What's nearby

  • Diamante Golf Courses - 11 min drive
  • Quivira Golf Club - 13 min drive
  • Marina Del Rey - 19 min drive
  • The Arch - 19 min drive
  • Medano Beach - 31 min drive

Getting around

  • San JosĆ© del Cabo, Baja California Sur (SJD-Los Cabos Intl.) - 51 min drive

Restaurants

  • ā€ŖCafetto - ā€¬1 min walk
  • ā€ŖLos Gallos - ā€¬9 min walk
  • ā€ŖToro Steakhouse - ā€¬9 min walk
  • ā€ŖLagoon Bar - ā€¬19 min drive
  • ā€ŖKanpai Sushi Cabo - ā€¬8 min drive

About this property

Hard Rock Hotel Los Cabos All Inclusive

Luxury hotel on the beach, with 5 outdoor pools
Hard Rock Hotel Los Cabos All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hard Rock Hotel Los Cabos All Inclusive offers its guests a full-service spa, 5 outdoor swimming pools, a waterslide, and a health club. There are 8 restaurants on site, as well as a coffee shop/cafĪ˜ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

You'll find a business centre on site. A children's pool, spa services, and a complimentary children's club are also featured at the luxury Hard Rock Hotel Los Cabos All Inclusive. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Cabo San Lucas hotel.

  • 639 guestrooms or units
  • 8 dining venues
  • Deli
  • Kid's club (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Hard Rock Hotel Los Cabos All Inclusive offers 639 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and laptop-compatible safes. Beds feature Egyptian cotton sheets, down duvets and premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include baths or showers, dressing gowns, slippers and complimentary toiletries.

This Cabo San Lucas hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

ROCK SPAĀ® has 36 treatment rooms. Services include deep-tissue massages, hot stone massages, facials and detox wraps. The spa is equipped with a steam room. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck ā€“ a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 8 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 5 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Playground
  • Shopping
  • Waterslide

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Free children's club
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre

Outdoors

  • On the beach
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 36 treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Free local calls
  • Free long-distance calls
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
Due to strong currents, swimming is not permitted at this propertyā€™s public beach.

Access methods

Staffed front desk

Pets

  • Pets: MXN 3200 per pet, per week
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 49 lb per pet)
  • Food and water bowls are available
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 3200 per pet, per week
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hard Rock Hotel Los Cabos All Inclusive Cabo San Lucas
Hard Rock Los Cabos All Inclusive Cabo San Lucas
Hard Rock Los Cabos All Inclusive
Hard Rock Los Cabos All Inclusive Cabo San Lucas
All-inclusive property Hard Rock Hotel Los Cabos All Inclusive
Hard Rock Hotel Los Cabos All Inclusive Cabo San Lucas
Hard Rock Los Cabos All Inclusive
Hard Rock Los Cabos Inclusive
Hard Rock Los Cabos Inclusive

Frequently asked questions

What is the cancellation policy at Hard Rock Hotel Los Cabos All Inclusive?

Hard Rock Hotel Los Cabos All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hard Rock Hotel Los Cabos All Inclusive?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at Hard Rock Hotel Los Cabos All Inclusive on 6 Jan 2025 start from NZ$1,108.13, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hard Rock Hotel Los Cabos All Inclusive?

Yep, Hard Rock Hotel Los Cabos All Inclusive has a free self car park.

Are there any beaches close to Hard Rock Hotel Los Cabos All Inclusive?

The closest beach to Hard Rock Hotel Los Cabos All Inclusive is Lover's Beach (8.8 km).

Is there a spa on site at Hard Rock Hotel Los Cabos All Inclusive?

Yep, ROCK SPAĀ® is available for guests. You'll enjoy heaps of services like detox wraps, facials and body treatments, as well as hot stone massages.

Does Hard Rock Hotel Los Cabos All Inclusive have a pool?

Hard Rock Hotel Los Cabos All Inclusive has 5 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does Hard Rock Hotel Los Cabos All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Hard Rock Hotel Los Cabos All Inclusive?

Hard Rock Hotel Los Cabos All Inclusive features 5 outdoor pools, a full-service spa and a health club. All guestrooms come with premium bedding and 24-hour room service.

What makes Hard Rock Hotel Los Cabos All Inclusive a romantic place to stay?

A lounge bar and 24-hour room service, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Hard Rock Hotel Los Cabos All Inclusive.

Is Hard Rock Hotel Los Cabos All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and a playground, it's no surprise that Hard Rock Hotel Los Cabos All Inclusive is a hit with families.

Is there a free airport shuttle available at Hard Rock Hotel Los Cabos All Inclusive?

No, Hard Rock Hotel Los Cabos All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Hard Rock Hotel Los Cabos All Inclusive?

Yep, they've got a lounge bar and 8 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hard Rock Hotel Los Cabos All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hard Rock Hotel Los Cabos All Inclusive?

Cats and dogs are welcome at Hard Rock Hotel Los Cabos All Inclusive, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 22 kg per pet.

Hard Rock Hotel Los Cabos All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 545 out of 1005 reviews" "
Rating 8 - Good. 187 out of 1005 reviews" "
Rating 6 - Okay. 100 out of 1005 reviews" "
Rating 4 - Poor. 78 out of 1005 reviews" "
Rating 2 - Terrible. 95 out of 1005 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

David

Stayed 2 nights in Aug 2024

10/10 Excellent

Fernando

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is worth it, perfect for family, staff is amazing, the hotel is ā€˜entertainingā€™ there is something to do all the time, itā€™s a beautiful place and I will be coming back.
Stayed 3 nights in Sep 2024

10/10 Excellent

Brisa

Stayed 1 night in Sep 2024

10/10 Excellent

Ingrid Jhannette, San Bernardino

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
HARDROCK Hotel made up for weather cutting our weekend short-amazing services beds comfortable, staff friendly and nice, pool and pool side food and bar great. We will be back.
Stayed 3 nights in Sep 2024

2/10 Terrible

Jeannene

Liked: Cleanliness, staff & service, property conditions & facilities
Extremely unhappy about hidden fees. On my last day I had to pay an additional $500 will never return to this Property
Stayed 3 nights in Sep 2024

8/10 Good

Zarine

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Antonio

Stayed 3 nights in Sep 2024

10/10 Excellent

Grishma

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel very accommodating. Special request for food and chef went above and beyond. Def recommend
Stayed 3 nights in Sep 2024

4/10 Poor

Hiren

Stayed 3 nights in Sep 2024

10/10 Excellent

MARIO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

JANET

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was great! Food was delicious. Toro had best service & food. But other restaurants were also delicious. Pools were relaxing & warm temperature water. Just ran out of pool towels by mid morning. Family enjoyed resort & said it was best vacation!
Stayed 3 nights in Aug 2024

10/10 Excellent

Laurence

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2024

8/10 Good

Jagmohan

Stayed 4 nights in Aug 2024

10/10 Excellent

Llency

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Cabos, but should consider having a bus shuttle to a nearby beach. The facility itself is great!
Stayed 1 night in Sep 2024

10/10 Excellent

Alejandra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Hard Rock Los Cabos for my birthday celebration in September 2024. This was our second time staying at this property. We absolutely loved it the first time we visited, and this second time was no different. The staff is very courteous and welcoming, with the exception of the gentleman that tried to get us to meet with him for breakfast to discuss their ā€œtimeshareā€ deals. He was super nice when we arrived, even offering drinks, but when we politely declined his invitation, his mood changed. Even avoiding us when he would see us in the lobby. I honestly didnā€™t take offense, but think itā€™s kinda funny and poor customer service. The pools are amazing! My kids loved the water slides and the pool next to it. My husband paid for a birthday package which included a photography session with Daniel. He was truly so great! He took his time with me and my family and took beautiful pictures of our family. The AC was not working well when we first arrived, but it was fixed immediately and we did not have any issues on the rest of our trip. We probably wouldnā€™t stay here again. The property is nice and the staff is great, but you canā€™t enjoy the beach. Itā€™s not safe to swim in. So, if you are looking for a property where you can enjoy the beach, this is not it. If you really donā€™t care for the beach, then I would definitely recommend staying here.
Stayed 3 nights in Sep 2024

8/10 Good

ironi

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The food was really bad.
Stayed 7 nights in Jul 2024

10/10 Excellent

Jose Narciso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

10/10 Excellent

Deepak

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

4/10 Poor

natasha

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Do NOT stay here
I will NEVER stay at this hotel ever again. The food at 4 of the restaurants was terrible, I ended up with food poisoning for two days and when I asked to see a doctor they had me speak with their PR person who told me that they would charge me $200 to see someone. She then tried to tell me that my symptoms were probably related to dehydration. I told her that dehydration doesnā€™t cause all night vomiting and diarrhea. Then on the last day the same woman interrogated my young nieces about a small period stain left on one of the bed sheets and wouldnā€™t let us leave the hotel until they confirmed that it was in fact menstrual blood. This whole situation felt targeted and completely unprofessional. You couldnā€™t pay me to put up with this type of behavior
Stayed 5 nights in Aug 2024

4/10 Poor

amanda

Liked: Cleanliness, staff & service
We loved Brenda for pool concierge and the travel concierge who helped book our camel adventure and airport transportation. The staff was mostly great. We were warned on check in about the travel scam/time share. Later phone calls to our room bc we didnā€™t attend. Then stopped ain the lobby. When asked why I didnā€™t do it. I stated kids. Kids will not sit for 2 hours. Plus, explained the safe in our room did not work. Which was never repaired. The air conditioning was ok. Would have been nice to have more fan. The food is ok. But not great. Lacks flavor and has tons of salt to make up for it. What was not ok is that they tracked us down wherever we went for dinner to harass us. One guy quasam wouldnā€™t leave me alone until o took his phone number to tell him my experience. Then the next 2 nights approached again. This place is a destination for weddings and thatā€™s it. The swings outside over the water are the best. Along with the side pool. Not crowded.
Stayed 5 nights in Aug 2024

6/10 Okay

Amandeep

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 5 nights in Aug 2024

10/10 Excellent

Khaleef

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

4/10 Poor

Jerikah

Stayed 5 nights in Aug 2024

10/10 Excellent

Gurjot

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the amount of restaurants the resort had. The only thing that I wish is they would have more activities to do late at night after the pool closes.
Stayed 4 nights in Aug 2024

2/10 Terrible

Aldina

Stayed 5 nights in Aug 2024