2/10 Terrible
Stephanie
Travelled with partner
27 Dec 2024
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Considering this was also a work trip that I needed internet for and lost out on more money than the whole trip cost, I’d say they do their guests a great disservice not notifying them that their internet is out for 10 days prior to their travels and with no fix date in sight. No wifi our entire stay. And almost no cell service here, so forget about upping your data plan. A waste.
Also we saw news of some construction but heard it was minimal but instead it was bandsaws and hammering all day every day into the night ours even. We couldn’t even sit at the upper pool & had to stay at the kids pool for some quiet time. Construction echoed all through our room and we couldn’t have the balcony door open.
Plus one of two elevators were broken & had to walk 5 flights of stairs constantly.
The register at the market were always down and slow to get anything with them hand writing all purchases.
We were never given the 1 massage that was suppose to be included either.
And the TV reception was bad with constant popups on the screen to advertise some feature on the TV.
When we asked for our money back, the hotel said to take it up with Travelocity. And Travelocity said they need to clear it with the hotel. So far we have not yet been refunded.
All in all, a miserable experience here. Maybe their customer service can help but so far not at all.
Stephanie
Stayed 4 nights in Dec 2024