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Villa del Palmar Beach Resort Cabo San Lucas - All Inclusive

3.5 star property
Family fun on the beach, with 3 outdoor pools, near Cabo San Lucas Bay
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Villa del Palmar Beach Resort Cabo San Lucas - All Inclusive

View from property
Full-sized fridge, stovetop, coffee/tea maker, toaster
Couples treatment room(s), sauna, hot tub, steam room, body treatments
On the beach, sun-loungers, beach umbrellas, beach towels
Reception

Reviews

8.4 out of 10
Very good

Popular amenities

  • All-inclusive
  • Room service
  • Breakfast included
  • Bar
The price is NZ$972
includes taxes & fees
28 Jan - 29 Jan

Explore the area

Map
Camino Viejo a San Jose Cabo San Lucas, KM 0.5, Col. El Medano, Cabo San Lucas, BCS, 23450
  • Cabo San Lucas Bay
    ‪2 min walk‬
  • Medano Beach
    ‪11 min walk‬
  • Puerto Paraiso Mall
    ‪4 min drive‬
  • San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.)
    ‪46 min drive‬

Room options

View all photos for Junior Suite Ocean View

Junior Suite Ocean View

Junior Suite Ocean View

Highlights

Air conditioning
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
LCD TV
Ceiling fan
Premium bedding
Down duvet
  • 54 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 Queen Bed and 1 Double Sofa Bed

View all photos for Junior Suite

Junior Suite | View from room

Junior Suite

Highlights

Air conditioning
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
LCD TV
Ceiling fan
Premium bedding
Down duvet
  • 54 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds OR 1 Queen Bed and 1 Double Sofa Bed

View all photos for Two Bedroom Suite

Premium bedding, down duvets, in-room safe, desk

Two Bedroom Suite

Highlights

Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
Dining table
LCD TV
  • 105 sq m
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

View all photos for One Bedroom Suite

Premium bedding, down duvets, in-room safe, desk

One Bedroom Suite

Highlights

Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
Dining table
LCD TV
  • 80 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Cabo San Lucas

An all-inclusive stay in the heart of Cabo San Lucas awaits you at Villa del Palmar Beach Resort Cabo San Lucas - All Inclusive. Within steps you'll find Cabo San Lucas Bay and Medano Beach within a 15-minute stroll. Highlights at this beachfront resort include 6 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, hot stone massages, body wraps and body scrubs along with access to the sauna. The restaurant, Bella California, serves Italian cuisine and is open for breakfast, lunch and dinner. With 3 lounge bars and a poolside bar to choose from, you can enjoy a drink at the resort. Spend the day at the beach where you'll find sunloungers, and enjoy the 2 hot tubs and free kids' club. 4520 square feet (420 square metres) of event facilities include 3 meeting rooms and a conference centre, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, a gym and an outdoor tennis court. Each morning free buffet breakfast is offered between 7:00 AM and 11:30 AM. There's also the convenience of free valet parking. .Attractions near this 3.5-property class El Medano Ejidal resort include Lover's Beach and The Arch.
View more Resorts in Cabo San LucasOpens in a new window

What's nearby

  • Cabo San Lucas Bay - 2 min walk
  • Medano Beach - 11 min walk
  • Puerto Paraiso Mall - 4 min drive
  • Cabo San Lucas Country Club - 4 min drive
  • Marina Del Rey - 5 min drive

Getting around

  • San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.) - 46 min drive

Restaurants

  • ‪Riu Sport Bar - ‬15 min walk
  • ‪Baja California Restaurante - ‬13 min walk
  • ‪Torote Steak House - ‬11 min walk
  • ‪La misión - ‬13 min walk
  • ‪Tequila Pool Bar - ‬11 min walk

About this property

Villa del Palmar Beach Resort Cabo San Lucas - All Inclusive

Family fun on the beach, with 3 outdoor pools, near Cabo San Lucas Bay
Villa del Palmar Beach Resort Cabo San Lucas - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Villa del Palmar Beach Resort Cabo San Lucas - All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi. This all-inclusive resort also offers a complimentary children's club, a children's pool and outdoor tennis courts. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star Cabo San Lucas resort.

  • 462 guestrooms or units
  • 6 dining venues
  • 3 bars or lounges
  • 4520 sq ft of conference space
  • 420 sq. m of conference space
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Lift
  • Smoking in designated areas
  • Coffee shop
  • Bar by the pool
Villa del Palmar Beach Resort Cabo San Lucas - All Inclusive offers 462 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Beds feature down duvets and premium bedding. 32-inch LCD televisions come with premium satellite channels. Accommodation at this 3.5-star resort has kitchenettes with full-sized fridge/freezers, stovetops and kitchenware and utensils. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

The on-site spa has 19 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 3 bars/lounges
  • 6 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Bella California
  • Carbon Grill
  • Taco Bar
  • Tomatillos
  • Tortugas Terrace

Things to do

  • 2 spa tubs
  • 3 outdoor pools
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Outdoor tennis court
  • Sauna
  • Steam room
  • Waterslide
  • Windsurfing

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Free children's club
  • Free cot
  • In-room babysitting
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 3 meeting rooms
  • Business centre
  • Conference centre (4,520 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 19 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Griddle
  • Hob
  • Kitchenette
  • Limited room service
  • Paper towels
  • Toaster

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 1:30 AM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MXN 500 per day.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: MXN 500 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    For guests' safety, the property includes window guards in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.

Property is also known as

Villa Palmar Residences Cabo San Lucas
Villa Palmar Residences
Palmar Residences Cabo San Lucas
Palmar Cabo Lucas Inclusive
Residences by Villa del Palmar
Villa del Palmar Beach Resort Cabo San Lucas
Villa del Palmar Beach Resort Cabo San Lucas All Inclusive

Frequently asked questions

What is the cancellation policy at Villa del Palmar Beach Resort Cabo San Lucas - All Inclusive?

Villa del Palmar Beach Resort Cabo San Lucas - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Villa del Palmar Beach Resort Cabo San Lucas - All Inclusive?

As of 22 Jan 2025, prices found for a 1-night stay for 2 adults at Villa del Palmar Beach Resort Cabo San Lucas - All Inclusive on 28 Jan 2025 start from NZ$971.78, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Villa del Palmar Beach Resort Cabo San Lucas - All Inclusive?

Yep, Villa del Palmar Beach Resort Cabo San Lucas - All Inclusive has a free self car park and free valet parking. Onsite parking is limited.

Are there any beaches close to Villa del Palmar Beach Resort Cabo San Lucas - All Inclusive?

Yep, Villa del Palmar Beach Resort Cabo San Lucas - All Inclusive is a short 11-minute walk from Medano Beach. Fun beach activities include jet skiing, snorkelling and scuba diving. You can also find boat tours.

Is there a spa on site at Villa del Palmar Beach Resort Cabo San Lucas - All Inclusive?

Yep, there is an onsite spa at Villa del Palmar Beach Resort Cabo San Lucas - All Inclusive. It has 2 hot tubs, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as sports massages.

Does Villa del Palmar Beach Resort Cabo San Lucas - All Inclusive have a pool?

Yep, and guests love it! Villa del Palmar Beach Resort Cabo San Lucas - All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

Does Villa del Palmar Beach Resort Cabo San Lucas - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Villa del Palmar Beach Resort Cabo San Lucas - All Inclusive?

Villa del Palmar Beach Resort Cabo San Lucas - All Inclusive features 3 outdoor pools, 2 hot tubs and 6 restaurants.

What makes Villa del Palmar Beach Resort Cabo San Lucas - All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Villa del Palmar Beach Resort Cabo San Lucas - All Inclusive.

Is Villa del Palmar Beach Resort Cabo San Lucas - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Villa del Palmar Beach Resort Cabo San Lucas - All Inclusive is a hit with families.

Does Villa del Palmar Beach Resort Cabo San Lucas - All Inclusive serve breakfast?

You bet, free buffet breakfast is on offer daily from 7:00 AM to 11:30 AM.

Is there a free airport shuttle available at Villa del Palmar Beach Resort Cabo San Lucas - All Inclusive?

No, Villa del Palmar Beach Resort Cabo San Lucas - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Villa del Palmar Beach Resort Cabo San Lucas - All Inclusive?

Yep, they've got a poolside bar and 6 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Villa del Palmar Beach Resort Cabo San Lucas - All Inclusive?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Villa del Palmar Beach Resort Cabo San Lucas - All Inclusive?

No, only service animals are allowed.

Villa del Palmar Beach Resort Cabo San Lucas - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 389 out of 760 reviews" "
Rating 8 - Good. 183 out of 760 reviews" "
Rating 6 - Okay. 105 out of 760 reviews" "
Rating 4 - Poor. 43 out of 760 reviews" "
Rating 2 - Terrible. 40 out of 760 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Joana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

6/10 Okay

Kim, Montesano

Travelled with family
Our 3rd stay here. The resort is under construction with alot of noise. Sports bar is closed. Pool side service is good. Food at the restaurant is good. Wait until construction is DONE!!
Stayed 10 nights in Oct 2024

10/10 Excellent

Janice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing time at the resort! Food was excellent for an all inclusive resort. Property was clean, workers were so nice and accommodating. Iracema took care of us for two nights with a huge smile and knew exactly what our orders were. We really enjoyed the shows after dinner, greatly coordinated. We even went off site to do some shopping and downtown which wasn’t far at all. The beach was clean and sunset was amazing! We even got to see a few cruise ships. Pool wasn’t crowded and was able to get a chair with no problem. We would definitely go back and bring our kids so they can have the great experience we did!
Stayed 3 nights in Oct 2024

4/10 Poor

JOANNA

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Restaurants are outside, lots of flies and dyskomfort because of high temperature, all inclusive clients have to sign receipts for anything that they get, even water, very small swimming pools, not enough chairs around the pools, slow costumer service and the best: when my husband had a stomach flu and I asked for 6 bottles of water because he had a diarrhea the guy from the bar said that there are 2 bottles of water per person daily😂😂😂I travel a lot and this is the worst all inclusive hotel I have ever stayed.
Stayed 5 nights in Oct 2024

2/10 Terrible

Michelle, riverside

Travelled with family
The front desk was very rude. The concierge called me weeks in advance to see if we were celebrating anything special which I told them a birthday. Nothing special was done so not sure why they ask. Asked to speak with a manager for 4 days about the issues we were having with check still never got to speak with anyone. Left a message for the concierge never got a return call. Hotel under construction which was a nightmare. Rooms smell like mildew and dirty. Overall, would not recommend this place.
Stayed 3 nights in Oct 2024

10/10 Excellent

Jacqueline M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an all inclusive package which included food and drinks. The beach was beautiful. There were vendors on the beach that may be a pest but overall it was enjoyable.
Stayed 3 nights in Oct 2024

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was excellent! Staff goes above and beyond. Beautiful resort that is located on the beach. About 4-5 pools, jacuzzi, & slide. The Marina is 5 minutes or less driving. We took a cab for $12. Wouldn’t recommend walking the 15-20 minutes as the temperature is hot. Weather was perfect in the high 80’s. Would not want to be here when temperatures are above 90. There’s a mini market, Starbucks, & boutique in resort. There’s a free trolley that takes you to the other 2 neighbor hotels. We had the all inclusive and would definitely come back!
Stayed 2 nights in Oct 2024

10/10 Excellent

Kiley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Villa del Palmar was a beautiful and relaxing get away for our family. We were all-inclusive guests and were always treated attentively and kindly, even the kids! There were many food options. The breakfast buffet offers an omelette bar and a waffle/ pancake/ French toast bars. Lunch by the pool was great for the kids who were looking for a cheeseburger, but the real start of the show was the taco bar which also offers sushi! Dinner boasts many options— Carbon, where a personal wood fire grill is brought to the table; Bella California, an Italian experience with an assortment of pastas, mains, and pizzas; Tomatillos, a local farm-to-table experience (requires reservations). But our kids loved the buffet with the nightly show. Each night is themed, and the shows were fun and well-choreographed. The resort’s entertainment team kept the day moving at the pool with daily stretching, crafts, blackjack, water aerobics, water volleyball, and bingo. We did not use the kids’ center (4-12 year olds only) as one of our children was not old enough, but I assume, like everything else at VDP, the kids would have loved their programs! The staff takes great care in tending to the resort. From groundskeepers, to servers, to cleaning staff, everything sparkles! There are improvements being made to the property. The crews work long days and the progress in one week was astounding. Can’t wait to see the outcome!
Stayed 5 nights in Oct 2024

6/10 Okay

Adriana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2024

8/10 Good

Ivy Lynne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would have enjoyed at least one indoor dinning area. Lots of birds flying around taking any food lying about. Also I had to call maintenance twice about a leak in the ensuite bath. The food was excellent with lots of variety. Staff very friendly and attentive. Will definitely go back.
Stayed 5 nights in Sep 2024

10/10 Excellent

Hanssel Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome stay!
Stayed 4 nights in Oct 2024

10/10 Excellent

Jeannine Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been here a few times. Always a wonderful experience!
Stayed 5 nights in Sep 2024

6/10 Okay

Cindy, Richmond

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The good… Clean rooms and clean property and friendly/helpful staff The bad… - had to change rooms due to construction noise - lots of area of the property are under construction in the “off season” (when kids are in school - did not know that when I booked in July - the food is terrible… except for the breakfast and taco bar - those are excellent - they water down the alcoholic drinks making you have to order a whole lot more than normal - no one kicks kids out of the jacuzzi area even though the sign says it’s for 16 and older - they have shows every night and so if you don’t want to listen to that and relax…. Request a room on the side of the hotel and not in the main middle section
Stayed 5 nights in Sep 2024

6/10 Okay

Theresa

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The food and the service was great. Unfortunately there was a lot of construction and the whole front of the facility was closed down, along with one of the sports bar. Also we were on the first floor and the noise in the morning (5am) was really loud from the staff cleaning and preparing for the breakfast.
Stayed 5 nights in Sep 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2024

6/10 Okay

Taylor

Travelled with family, Travelled with family and small children
Property is under construction. The hotel makes very little accommodations to failed with children when it comes to the noise, and absolutely no compensations for having to be moved due to faulty equipment (AC, leaking toilet) when you are forced to move rooms to them needing to do repairs. The hospitality staff does not take care of their guests when they cause undue stress to their vacationers. The rest of the staff was very friendly, lacking in the options of restaurants and food.
Stayed 1 night in Sep 2024

6/10 Okay

Marcus

Travelled with family, Travelled with family and small children, Travelled with partner
We just got back from a week long family birthday trip (renting a total of 4 rooms) My daughter who was traveling with 4 small children was moved once because of a leaky AC, which caused all the bedding to be wet, when they requested to move in the morning they were told they had no rooms available and would have to wait to be moved until 4 pm causing an entire day of displaced kids and for fitting almost an entire day to having to move rooms, they then were moved to a room with a leaky toilet and major construction (drilling) making it impossible for the kids to nap. They were never upgraded or compensated for the inconvenience in any way. Unfortunately we won’t be able to return to this property due to lack of the hospitality during our stay. The rest of the staff was very friendly, and a big shout out to both Sergio and Pedeo for making the birthday celebrations special for three birthdays in our party.
Stayed 7 nights in Sep 2024

8/10 Good

Aaron J

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First off, I'd like to say that we went during the slow season. The resort was very nice, clean, and relaxing. If you don't speak Spanish, this resort has plenty of people who can speak English. The staff are very nice and friendly. The all inclusive package is worth it, if you plan on staying and eating at the resort. If you plan to go out, it becomes less worth it, and I wish there were other inclusive options as in dinner drinks (for staying at the resort only), drinks only (for going out on the town and getting food but hanging by the pool with drinks), room only. The free wifi is really only useful for texting and emails. If you want to have a night in and watch Netflix, I highly recommend you upgrade the wifi package (useful if you end up getting sunburned like we did).
Stayed 5 nights in Sep 2024

4/10 Poor

Julio Ceasar

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

6/10 Okay

Jamie, Orting

Travelled with group
Disliked: Staff & service, property conditions & facilities
If you dont go and get the time share breakfast or any time share speech, the staff will be completely rude to you except the cleaning, maintenance, and waiting staff they were all so nice very friendly.
Stayed 8 nights in Sep 2024

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here with family and 2 babies and found the resort excellent for staying with babies. The little kids pool was super great for our baby to walk and splash around in while the main family pool was colder and great for floating in. We stayed in a one bedroom suite and there was TONS of room in it - highly recommend booking that room if you cab. The food choices were great, you didn't always need to do a buffet meal which was a nice change. Everything except the sports bar was open while we were there.
Stayed 7 nights in Sep 2024

6/10 Okay

Maricel

Liked: Property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

Valeria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very friendly and treat you like kings here. The food is actually surprisingly good ! sushi, tacos, quesadillas, ribey, desert, chips and guacamole were all sooo good !! The only thing that makes this experience not excellent is that we payed $500 for an Ocean view but got a pool view instead.. No ocean view at all. Love the staff all very kind. Our mini fridge was restocked daily which is very nice. Love how you don’t have to leave the resort the gym, spa, little grocery store, restaurants all in the resort!
Stayed 7 nights in Sep 2024

10/10 Excellent

Gary, Berkeley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2024

4/10 Poor

Rosa

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
En front desk nos comentan que todo está incluido excepto cortes de carnes especiales y bebidas especiales. Al llegar a cenar a un restaurante nos cobran el total del consumo. Nos quedamos sin agua en general para baño por la mañana. Nos hacen cobro cada día de estadía por “sanitizar” habitación.
Stayed 3 nights in Sep 2024