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Royal Solaris Los Cabos & Spa - All Inclusive

3.5 star property
Family fun on the beach, with 2 outdoor pools, near Plaza Mega Comercial Mexicana
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Royal Solaris Los Cabos & Spa - All Inclusive

2 outdoor pools, pool loungers
Deluxe Room, Balcony, Ocean View | Beach/ocean view
5 restaurants, breakfast, lunch, dinner served; international cuisine
View from property
Deluxe Balcony Partial Ocean View | View from room

Reviews

7.6 out of 10

Good

Popular amenities

  • All-inclusive
  • Room service
  • Bar
  • Hot tub
  • 24/7 front desk
  • Spa

Explore the area

Map
Blvd San Jose Lote 10, Campo de Golf, San José del Cabo, BCS, 23400
  • Playa Hotelera
    4 min walk
  • Plaza Mega Comercial Mexicana
    14 min walk
  • Santo Pulpo
    1 min walk
  • San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.)
    20 min drive

Room options

View all photos for Deluxe Balcony Partial Ocean View

Free minibar, in-room safe, desk, blackout curtains

Deluxe Balcony Partial Ocean View

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Renovated in 2022
Blackout curtains
  • 42 sq m
  • Partial sea view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Room, Balcony

Free minibar, in-room safe, desk, blackout curtains

Deluxe Room, Balcony

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Renovated in 2022
Blackout curtains
  • 42 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room, Balcony, Oceanfront

Deluxe Room, Balcony, Oceanfront

Deluxe Room, Balcony, Oceanfront

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Renovated in 2022
Blackout curtains
  • 42 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room Balcony, 1 King Bed, Jetted Tub, Ocean View

Deluxe Room Balcony, 1 King Bed, Jetted Tub, Ocean View

Deluxe Room Balcony, 1 King Bed, Jetted Tub, Ocean View

Highlights

Balcony
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Renovated in 2022
  • 50 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, Balcony, Ocean View

Free minibar, in-room safe, desk, blackout curtains

Deluxe Room, Balcony, Ocean View

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
LED TV
Renovated in 2022
Blackout curtains
  • 42 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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Aerial view

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Pool
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The price is NZ$702
for 1 night
includes taxes & fees
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About the area

San José del Cabo

An all-inclusive stay in San José del Cabo awaits you at Royal Solaris Los Cabos & Spa - All Inclusive. Within a 30-minute stroll, you'll find Plaza Mega Comercial Mexicana and San Jose del Cabo Art District. Highlights at this beachfront property include 5 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, hot stone massages, body wraps and body scrubs along with access to the hot tub. The buffet restaurant, Cafe Solaris, serves international cuisine and is open for breakfast and dinner. With 2 lounge bars and a poolside bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site free water park and free kids' club. Meeting rooms and a conference centre are among the business amenities offered. Other amenities include free Wi-Fi in public areas, a gym and an outdoor tennis court. There's also free self parking, along with the convenience of an airport shuttle. .Sights within a 10-minute drive of this 3.5-property class Zona Hotelera property include Palmilla Beach and Puerto Los Cabos Golf Course.

What's nearby

  • Playa Hotelera - 4 min walk
  • Plaza Mega Comercial Mexicana - 14 min walk
  • San Jose del Cabo Art District - 3 min drive
  • Costa Azul Beach - 5 min drive
  • Palmilla Beach - 7 min drive

Getting around

  • San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.) - 20 min drive

Restaurants

  • ‪Zài - ‬3 min walk
  • ‪Cielomar - ‬5 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Javier's - ‬3 min walk
  • ‪Latino 8 - ‬5 min walk

About this property

Royal Solaris Los Cabos & Spa - All Inclusive

Family fun on the beach, with 2 outdoor pools, near Plaza Mega Comercial Mexicana
Royal Solaris Los Cabos & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Royal Solaris Los Cabos & Spa - All Inclusive, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a complimentary children's club and a children's pool. Limited free parking is available on a first-come, first-served basis. A complete renovation of Royal Solaris Los Cabos & Spa - All Inclusive was completed in 2022.

Smoking is allowed in designated areas at this 3.5-star San José del Cabo property.

  • 1 building
  • 390 guestrooms or units
  • 5 levels
  • 5 dining venues
  • 2 bars or lounges
  • Conference rooms
  • Built in 2002
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Conference centre
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Locker space
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Royal Solaris Los Cabos & Spa - All Inclusive offers 390 accommodations with free minibar items and a safe. Rooms open to balconies. LED televisions come with cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and an iron/ironing board can be requested. Housekeeping is provided on request.

Guests can indulge in a pampering treatment at the property's full-service spa. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a hot tub and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Cafe Solaris
  • Marco Polo
  • Panchos
  • Rosmarinus
  • Zai

Things to do

  • 2 outdoor pools
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Outdoor tennis court
  • Playground
  • Shopping
  • Spa tub
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Children's games
  • Children's pool
  • Free children's club
  • Free cot
  • Free rollaway/extra bed
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 15 accessible parking spaces
  • Lift (157 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
All guests, including children, are required to present a valid government-issued ID card at check-in
The credit card used to book the reservation must be presented by the cardholder at check-in.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Royal Solaris Los Cabos & Spa - All Inclusive

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 13 per person (one way)
  • Airport shuttle fee per child: USD 13 (one-way), (from 5 to 12 years old)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses a grey water recycling system. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Royal Solaris Los Cabos All Inclusive All-inclusive property
Royal Solaris Los Cabos All Inclusive San Jose Del Cabo
Royal Solaris Los Cabos San Jose Del Cabo
Royal Solaris Los Cabos
Royal Solaris Los Cabos & Spa - All Inclusive San Jose del Cabo
Royal Solaris Los Cabos All Inclusive Hotel San Jose del Cabo
Royal Solaris Los Cabos All Inclusive San Jose del Cabo
Hotel Royal Solaris Los Cabos & Spa - All Inclusive
Royal Solaris Los Cabos All Inclusive Hotel
Royal Solaris Los Cabos All Inclusive
Royal Solaris Los Cabos & Spa - All Inclusive San Jose del Cabo
Royal Solaris Los Cabos All Inclusive San Jose del Cabo
Royal Solaris Los Cabos Spa All Inclusive
Royal Solaris Los Cabos All Inclusive All-inclusive property
Royal Solaris Los Cabos All Inclusive
Royal Solaris Los Cabos Spa All Inclusive
Royal Solaris Los Cabos & Spa - All Inclusive San José del Cabo

Frequently asked questions

What is the cancellation policy at Royal Solaris Los Cabos & Spa - All Inclusive?

Royal Solaris Los Cabos & Spa - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Royal Solaris Los Cabos & Spa - All Inclusive?

Yep, Royal Solaris Los Cabos & Spa - All Inclusive has a free self car park. Onsite parking is limited.

Are there any beaches close to Royal Solaris Los Cabos & Spa - All Inclusive?

Yep, Royal Solaris Los Cabos & Spa - All Inclusive is a short 4-minute walk from Playa Hotelera. Fun beach activities include yoga and volleyball.

Is there a spa on site at Royal Solaris Los Cabos & Spa - All Inclusive?

Yep, there is an onsite spa at Royal Solaris Los Cabos & Spa - All Inclusive. It has a hot tub and a steam room. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Royal Solaris Los Cabos & Spa - All Inclusive have a pool?

Yep, and guests love it! Royal Solaris Los Cabos & Spa - All Inclusive has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

Does Royal Solaris Los Cabos & Spa - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Royal Solaris Los Cabos & Spa - All Inclusive?

Royal Solaris Los Cabos & Spa - All Inclusive features 2 outdoor pools, a full-service spa and 5 restaurants.

What makes Royal Solaris Los Cabos & Spa - All Inclusive a romantic place to stay?

1 hot tub and beachfront dining, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Royal Solaris Los Cabos & Spa - All Inclusive.

Is Royal Solaris Los Cabos & Spa - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds and free extra beds in the guestrooms, it's no surprise that Royal Solaris Los Cabos & Spa - All Inclusive is a hit with families.

Is there a free airport shuttle available at Royal Solaris Los Cabos & Spa - All Inclusive?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Royal Solaris Los Cabos & Spa - All Inclusive?

Yep, they've got a poolside bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Royal Solaris Los Cabos & Spa - All Inclusive?

Check-in begins at 3 PM. Check-out time is 11 AM.

Are pets allowed at Royal Solaris Los Cabos & Spa - All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Royal Solaris Los Cabos & Spa - All Inclusive?

There isn't one on site, but Punta Sur Golf Course is a short 17-minute walk away.

Royal Solaris Los Cabos & Spa - All Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 630 out of 1735 reviews" "
Rating 8 - Good. 463 out of 1735 reviews" "
Rating 6 - Okay. 319 out of 1735 reviews" "
Rating 4 - Poor. 168 out of 1735 reviews" "
Rating 2 - Terrible. 155 out of 1735 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Karla, pasadena

Disliked: Cleanliness, staff & service, property conditions & facilities
To begin with…. NO AC IN LOBBY AREA. This is Cabo! You MUST have AC in your common areas. Reception is close to poorest I have ever experienced with all inclusive resorts. They do not allow late check out, if you are not out of your room at 11am SHARP THEY CHARGE YOU 50 dlls. So massive lines at lobby to check out. If you don’t show your boarding pass you can’t stay past 1pm in the pool area. Food is poor, they charge for room service. I had ants in my room, they accommodated to a new room, thank you for that.
Stayed 2 nights in Sep 2024

6/10 Okay

Damaris

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
All inclusive is not really worth it as the food is not that great/low quality and the drinks are also not good. The rooms are okay, smaller than I thought. Lots of construction going on all around the property. There were wholes in the ceilings all over the hotel. However, the property was kept clean. The kids slides were closed during our stay which was one of the main reasons we chose to stay so that was disappointing. Also, could not reserve, during our 3 night stay, at the nicer restaurants that are included in all inclusive and for which you need to reserve through their online app as “capacity was maxed” during one attempt and on the other they were closed those days. It wasn’t terrible but I would rate 3 out 5.
Stayed 3 nights in Sep 2024

4/10 Poor

Austin

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at Royal Solaris and was extremely disappointed with my experience. From the moment I arrived, it was clear that the resort was not well-maintained.. Jacuzzi had to be cleaned and A/C had to be fixed. Room was as hot as it is outside. We stayed in an ocean view room with a jacuzzi on the balcony. But the balcony’s rails/walls are so low you can easily peak over and check out your neighbor! No privacy!! The food at the resort's restaurant was absolutely awful. This resort was hit with a little tropical storm and the entire roof fell in multiple areas of the resort! Half the resort was blocked off with caution tape from the entire building collapsing from the rain. So we wasted a whole day of vacation locked in our room. I understand this country doesn’t see rain as often but should be prepared for anything! We also woke up to our room flooded because of the rain! Drainage system is messed up and the doors are not completely sealed. The amenities were either closed or in poor condition. The pool area was dirty and overcrowded, there’s literally rebar sticking out in some areas. Most of the restaurants, buffets, and pool bars either closed early or opened late according to their “scheduled hours.” All drinks are made with a few tsp of alcohol. Overall, this resort was a huge disappointment and waste of money. They need to spend a good chunk of money to fix this place for how much money we spent. The quick and cheap repairs are very obvious.
Stayed 4 nights in Sep 2024

2/10 Terrible

Narine

Disliked: Cleanliness, staff & service, property conditions & facilities
State five days couldn’t get a single day to use a restaurant Everything is for members only all priorities are members only if you are going as a regular guest you won’t get anything
Stayed 5 nights in Sep 2024

10/10 Excellent

Yuri

Travelled with partner
Great services and excellent communication with the staff.
Stayed 7 nights in Sep 2024

8/10 Good

Guillermo

Stayed 5 nights in Aug 2024

6/10 Okay

frank, las vegas

Good
Stayed 3 nights in Sep 2024

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude front desk personnel. They want you right away do a club member meeting. No a/c in the lobby and bad a/c in the room. Can’t use the beach though it states beach front. Bad food and drinks. Will never return.
Stayed 3 nights in Sep 2024

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

4/10 Poor

Eleno

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Review of Royal Solaris: A Disappointing Stay I recently stayed at the Royal Solaris with high hopes, but unfortunately, the experience fell far short of expectations. If you’re considering booking a stay here, I strongly recommend saving your money and looking for a better hotel. Food: A Major Letdown One of the biggest disappointments was the food. Considering the price we paid, I expected a much higher standard. Unfortunately, the majority of the dishes were bland and lacked variety. The dining experience was made even worse by the outdated reservation system, which is managed through an app that feels like it hasn’t been updated in decades. Forcing guests to navigate this clunky system only added to the frustration. Room service, though available for a $6 fee, was another letdown. Not only did it take over 30 minutes to arrive, but it often came with errors, requiring an additional 20 minutes to correct. The quality of the food was no better than what was served in the dining areas—bland and uninspiring. Cleanliness Issues The cleanliness of the rooms was also disappointing. The vents were extremely dirty, and the mirrors and glass surfaces were far from spotless. The pool area was equally neglected; it wasn’t properly cleaned, and the children’s slides had stains from paint and other debris. To top it off, we encountered massive cockroaches, which was absolutely unacceptable.
Stayed 6 nights in Aug 2024

6/10 Okay

Alondra

Travelled with family
Liked: Cleanliness, property conditions & facilities
Didn’t like that there was construction going on in an area of resort all day hearing drilling noise. There was no disclosure when booking. Additionally, 9/3 we experienced an earthquake which was really scary for everyone but there was no plan to get people to a safety zone or communication on safety protocols. I decided to leave instead cut my trip short.
Stayed 4 nights in Aug 2024

10/10 Excellent

breda m

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful and well maintained even though is low season. The entertainment was amazing and really enjoyed it. The best and most notable all the people who work at Royal Solaris. The service is a 5 star rating and I loved the food selection also. Thank you
Stayed 7 nights in Aug 2024

4/10 Poor

Christopher Michael

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

6/10 Okay

JEFFREY STEVEN

Stayed 5 nights in Aug 2024

6/10 Okay

sabrina

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
I have travelled to numerous countries and resorts before and I can say with confidence that this was the only resort I didn't feel welcomed. The staff were not friendly, especially front desk. I would never come back or recommend. I couldn't wait for my stay to be over.
Stayed 4 nights in Jun 2024

2/10 Terrible

David

Stayed 3 nights in Aug 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo Primero que no nos gusta es que apenas entras y te atosigan con tanta insistencia de venderte tiempo compartido etc, 2.- la comida esta terriblemente mal, específicamente la de comida y cena, la carne no se podía ni cortar de tan dura y correosa, el desayuno esta mejor, tampoco había suficiente para tanta gente, llegabas una hora más tarde y ya no tenían de esto de aquello etc
Stayed 3 nights in Aug 2024

10/10 Excellent

Favio A

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the people who works there very specia and treat us very nice
Stayed 6 nights in Aug 2024

6/10 Okay

Tara

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Overall, the resort experience was positive. The pool and restaurant experience was good. The reception desk staff had a poor attitude.
Stayed 5 nights in Aug 2024

2/10 Terrible

jose

Disliked: Staff & service, property conditions & facilities
I would not be surprise that regular guest get club member leftovers … members are top for waiters .. staff ,, food … regular guest are treated different
Stayed 3 nights in Aug 2024

6/10 Okay

Ernest E

Liked: Cleanliness, staff & service, property conditions & facilities
everything was wonderful, they only serve tecate and indio types of beers, i needede to leave the premises to buy my beer
Stayed 3 nights in Aug 2024

8/10 Good

Sonika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

6/10 Okay

Salvador

Travelled with partner
Liked: Staff & service
The Bad 1. When we got inside of room we found leftover food. 2. Dirty room floor. 3. Water down drinks. 4. Unwelcome sales pitch. 5. Close to impossible to book a reservation for restaurants. The Good 1. All inclusive is convenient. 2. Nice beach. 3. Separate adult pool. 4. Night entertainment. 5. Most of the staff were friendly and helpful.
Stayed 3 nights in Aug 2024

4/10 Poor

Jessica

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The service was very slow. We stayed here one night. At check in we got no information of property grounds or needed any reservations for the restaurants. We literally got no information of anything without asking. Only one bar area open once the pool closes. Only one pool, a lot children. Properly looks old, good for family with kids. Not the style of hotel or service of my choice. Wouldn’t stay here again.
Stayed 1 night in Aug 2024

8/10 Good

Janis

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Beautiful room and view very clean and comfortable Some staff were great and some seemed inconvenienced For an all inclusive was disappointed with food quality The bar staff and some of the food staff could benefit from food and beverage hospitality training To be fair hotel was going through renovations and it was low season so they could have been short staffed.
Stayed 7 nights in Aug 2024