Viceroy Los Cabos

5.0 star property
Luxury resort on the beach, with 5 outdoor swimming pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Viceroy Los Cabos

On the beach, white sand, beach cabanas, sun-loungers
Premium bedding, down duvets, Tempur-Pedic beds, in-room safe
Courtyard
Suite, 1 King Bed, Ocean View (with Butler Service)
4 restaurants, breakfast, lunch, dinner served; Mexican cuisine

Reviews

9.0 out of 10

Wonderful

Guests liked:

Friendly staff, property condition

Popular amenities

  • Hot tub
    Hot tub
  • Bar
    Bar
  • Pet-friendly
    Pet-friendly
  • All-inclusive
    All-inclusive
  • Breakfast available
    Breakfast available
  • Pool
    Pool
The price is NZ$1,053
includes taxes & fees
11 Dec - 12 Dec

Explore the area

Map
Paseo Malecon San Jose Lote 8, Zona Hotelera, San José del Cabo, BCS, 23405
  • Playa Hotelera
    5 min walk
  • Plaza Mega Comercial Mexicana
    11 min walk
  • Punta Sur Golf Course
    14 min walk
  • San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.)
    17 min drive

Room options

Junior Suite (Relaxation Pool)

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Heating
Free cots/infant beds
Dining table
  • 93 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (Plunge Pool and Butler Service)

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Private plunge pool
Air conditioning
Heating
Free cots/infant beds
  • 93 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Room, 2 Queen Beds, Ocean View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Heating
Free cots/infant beds
LED TV
Premium bedding
Down duvet
  • 53 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Junior Suite, Partial Ocean View (Plunge Pool and Butler Service)

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Private plunge pool
Air conditioning
Heating
Free cots/infant beds
  • 93 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

Villa, Multiple Beds (Butler Service, Airport Transfer)

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Private plunge pool
Air conditioning
Heating
Free cots/infant beds
  • 672 sq m
  • Beach view
  • Sleeps 10
  • 4 Double Beds and 3 King Beds

Suite, Multiple Beds, Ocean View (1 King and 2 Double, Butler Service)

Highlights

Furnished balcony
Separate sitting area
Soundproofed
Air conditioning
Heating
Free cots/infant beds
Fridge
LED TV
  • 149 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Junior Suite, Resort View

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Heating
Free cots/infant beds
Dining table
  • 93 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

Room, 2 Double Beds, Ocean View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Heating
Free cots/infant beds
LED TV
Premium bedding
Down duvet
  • 53 sq m
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

Room, 2 Double Beds, Partial Ocean View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Heating
Free cots/infant beds
LED TV
Premium bedding
Down duvet
  • 53 sq m
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds

Suite, Multiple Beds, Oceanfront (Butler Service, Airport Transfer)

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Private plunge pool
Air conditioning
Heating
Free cots/infant beds
  • 439 sq m
  • Beach view
  • Sleeps 6
  • 2 King Beds and 2 Double Beds

Suite, 1 King Bed, Partial Ocean View (with Butler Service)

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Heating
Free cots/infant beds
Dining table
  • 121 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

Room, Multiple Beds (Waterside Casita with Butler Service)

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Private plunge pool
Air conditioning
Heating
Free cots/infant beds
  • 332 sq m
  • Ocean view
  • Sleeps 6
  • 3 King Beds

Suite, Multiple Beds, Ocean View (2 King Beds, Butler Service)

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Heating
Free cots/infant beds
Fridge
  • 149 sq m
  • Ocean view
  • Sleeps 4
  • 2 King Beds

Room, 1 King Bed, Partial Ocean View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Heating
Free cots/infant beds
LED TV
Premium bedding
Down duvet
  • 53 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed, Ocean View (with Butler Service)

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Heating
Free cots/infant beds
Dining table
  • 121 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed, Resort View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Heating
Free cots/infant beds
LED TV
Premium bedding
Down duvet
  • 53 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

Penthouse, Multiple Beds, Ocean View (Butler Service, Airport Transfer)

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Private plunge pool
Air conditioning
Heating
Free cots/infant beds
  • 697 sq m
  • Ocean view
  • Sleeps 12
  • 4 Queen Beds and 3 King Beds

Room, 1 King Bed, Ocean View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Heating
Free cots/infant beds
LED TV
Premium bedding
Down duvet
  • 53 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Heating
Free cots/infant beds
Dining table
  • 93 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Junior Suite, Partial Ocean View

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Heating
Free cots/infant beds
Dining table
  • 93 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

Junior Suite, Resort View (Plunge Pool)

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Private plunge pool
Air conditioning
Heating
Free cots/infant beds
  • 93 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Suite, Multiple Beds, Ocean View (Butler Service, Airport Transfer)

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Heating
Free cots/infant beds
Fridge
  • 417 sq m
  • Ocean view
  • Sleeps 10
  • 2 King Beds and 2 Double Beds

Penthouse, 1 King Bed, Ocean View (Butler Service, Airport Transfer)

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Private plunge pool
Air conditioning
Heating
Free cots/infant beds
  • 385 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Suite, Multiple Beds, Ground Floor (Butler Service, Airport Transfer)

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Heating
Free cots/infant beds
Fridge
  • 233 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

Villa, Multiple Beds (Waterside with Nanny Bedroom)

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Private plunge pool
Air conditioning
Heating
Free cots/infant beds
  • 616 sq m
  • Ocean view
  • Sleeps 10
  • 3 Queen Beds and 3 King Beds

Villa, Multiple Beds (Waterside)

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Private plunge pool
Air conditioning
Heating
Free cots/infant beds
  • 332 sq m
  • Sleeps 7
  • 2 King Beds and 2 Double Beds

Similar properties

About the area

San José del Cabo

A luxury stay in San José del Cabo awaits you at Viceroy Los Cabos. Within a 5-minute stroll you'll find Playa Hotelera and Plaza Mega Comercial Mexicana within a 15-minute walk. Highlights at this beachfront resort include 4 restaurants, 5 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages, Swedish massages and aromatherapy along with access to the sauna and hot tub. The restaurant, Casero Restaurant, serves Mexican cuisine and is open for breakfast, brunch and lunch. Otro Bar is the resort's own bar. Spend the day at the beach where you'll find cabanas, and enjoy the on-site gym and kids' club. 64000 square feet (5946 square metres) of event facilities include 9 meeting rooms and conference space. Other amenities include free Wi-Fi in public areas, a hot tub and a sauna. Each morning cooked-to-order breakfast is served between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of free extended parking. .Attractions within a 10-minute drive of this 5-property class Zona Hotelera resort include San Jose del Cabo Art District and Puerto Los Cabos.

What's nearby

  • Playa Hotelera - 5 min walk - 0.5 km
  • Costa Azul Beach - 20 min walk - 1.7 km
  • San Jose del Cabo Art District - 4 min drive - 2.7 km
  • Puerto Los Cabos - 5 min drive - 3.9 km
  • Palmilla Beach - 7 min drive - 6.5 km

Getting around

  • San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.) - 17 min drive

Restaurants

  • ‪Zài - ‬6 min walk
  • ‪La Hacienda Baja Grill - ‬6 min walk
  • ‪Cielomar - ‬2 min walk
  • ‪Starbucks - ‬6 min walk
  • ‪Javier's - ‬6 min walk

About this property

Viceroy Los Cabos

Luxury resort on the beach, with 5 outdoor swimming pools
Some rates at Viceroy Los Cabos are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sunloungers. At Viceroy Los Cabos, you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 4 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar and a poolside bar. Public spaces have free WiFi. This Beaux Arts resort also offers a children's pool, a hot tub and a steam room.

This 5-star San José del Cabo resort is smoke free.

  • 186 guestrooms or units
  • 6 levels
  • 8 buildings
  • 4 dining venues
  • 3 bars or lounges
  • Conference rooms
  • 64000 sq ft of conference space
  • 5946 sq. m of conference space
  • Built in 2015
  • Deli
  • Kid's club (surcharge)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Terrace on the roof
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Garden
  • Beauty salon
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Bar on the beach
  • Bar by the pool
Viceroy Los Cabos offers 186 air-conditioned accommodations with a safe and complimentary bottles of water. Rooms open to furnished balconies. Tempur-Pedic beds feature down duvets and premium bedding. 65-inch LED televisions come with premium satellite channels and Netflix. Bathrooms include a shower, dressing gowns, slippers and designer toiletries.

This San José del Cabo resort provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. A nightly turndown service is provided.

The on-site spa has 11 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, sports massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, French, German, Japanese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Onsite parking available only on request
  • Free extended parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 25 to 50 for adults and USD 20 to 50 for children
  • 3 bars/lounges
  • 4 restaurants
  • A beach bar
  • A poolside bar
  • Coffee and tea in common areas
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Awacate
  • Casero Restaurant
  • Nidito Beach/Poolside Bar
  • Nido
  • Otro Bar

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Free cot
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 64,000 square feet of conference space
  • 9 meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift (102 centimetre wide door)
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • 6 floors
  • 8 buildings
  • Beaux Arts architecture
  • Built in 2015
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Premium bedding
  • Tempur-Pedic mattress

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 65-inch LED TV with premium satellite channels
  • Netflix

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 200
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 200

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per pet, per stay
  • Maximum 1 (weight limit: 30 lb per pet)
  • Food and water bowls are available
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: 13 per cent

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 25 to 50 for adults and USD 20 to 50 for children
  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in fee: USD 200 (subject to availability)
  • Late check-out fee: USD 200 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, American Express, debit cards and cash.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.

Property is also known as

Mar Adentro Cabos Hotel San Jose del Cabo
Mar Adentro Cabos Hotel
Mar Adentro Cabos San Jose del Cabo
Mar Adentro Cabos
Mar Adentro Cabos Los Cabos/San Jose Del Cabo
Viceroy Los Cabos Hotel San Jose del Cabo
Viceroy Los Cabos Hotel
Viceroy Los Cabos San Jose del Cabo

Frequently asked questions

What is the cancellation policy at Viceroy Los Cabos?

Viceroy Los Cabos offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Viceroy Los Cabos?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Viceroy Los Cabos on 11 Dec 2024 start from NZ$932.32, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Viceroy Los Cabos?

Yep, Viceroy Los Cabos has free extended parking.

Are there any beaches close to Viceroy Los Cabos?

Yep, Viceroy Los Cabos is a short 20-minute walk from Costa Azul Beach. Fun beach activities include yoga.

Is there a spa on site at Viceroy Los Cabos?

Yep, there is an onsite spa at Viceroy Los Cabos. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Swedish massages.

Does Viceroy Los Cabos have a pool?

Viceroy Los Cabos has 5 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Viceroy Los Cabos?

Viceroy Los Cabos features 5 outdoor pools, a full-service spa and 4 restaurants. All guestrooms come with Tempur-Pedic beds, premium bedding and 24-hour room service.

What makes Viceroy Los Cabos a romantic place to stay?

1 hot tub and couples spa treatments, as well as comfy beds and private balconies in the guestrooms, help set the scene for a romantic weekend at Viceroy Los Cabos.

Is Viceroy Los Cabos family-friendly?

You bet! With amenities such as a children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that Viceroy Los Cabos is a hit with families.

Does Viceroy Los Cabos serve breakfast?

You bet, cooked-to-order brekkie is on offer daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Viceroy Los Cabos?

No, Viceroy Los Cabos does not offer an airport shuttle service.

Is there a bar or restaurant at Viceroy Los Cabos?

Yep, they've got a beach bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Viceroy Los Cabos?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Viceroy Los Cabos?

Furry friends are welcome at Viceroy Los Cabos, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 14 kg per pet.

Is there a golf course on site at Viceroy Los Cabos?

There is a golf course next to Viceroy Los Cabos.

Viceroy Los Cabos Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 712 out of 956 reviews" "
Rating 8 - Good. 110 out of 956 reviews" "
Rating 6 - Okay. 56 out of 956 reviews" "
Rating 4 - Poor. 30 out of 956 reviews" "
Rating 2 - Terrible. 48 out of 956 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

mariana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the Viceroy and its staff so much, they always welcome you with the best and friendliest attitude willing to make their guests happy. The amenities are superb and the food is delicious. I also love having access directly to the beach!
Stayed 3 nights in Aug 2024

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay if you just need to relax in a quiet, clean environment. I thought it just lacked some proactive types of entertainment for guests.
Stayed 3 nights in Aug 2024

10/10 Excellent

Longjiang

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 1 night in Aug 2024

8/10 Good

Kara, Scottsdale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort is small and has beautiful views. Staff is very friendly. Food and drinks are good but exceptionally overpriced compared to other five star resorts. Cabo as a whole has become extremely overpriced.
Stayed 4 nights in Aug 2024

4/10 Poor

Ivelis

Disliked: Amenities, property conditions & facilities
Not worth the price.
Stayed 6 nights in Aug 2024

10/10 Excellent

Destiny

Travelled with partner
Liked: Cleanliness, staff & service, amenities
FOOD WAS GREAT. AMBIENCE WAS EXCELLENT AND BUTLER ALEXIS WAS WONDERFUL.
Stayed 3 nights in Aug 2024

10/10 Excellent

Artash

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay if you want to relax and enjoy good food and drinks with outstanding customer service.
Stayed 3 nights in Aug 2024

10/10 Excellent

JUAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place
Stayed 3 nights in Jun 2024

8/10 Good

Kyle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, we had a great time here. Above all, the customer service and workers were phenomenal. The staff was so accommodating and excellent. 10/10 in regards to how excellent they were. Given that this is a 5 star hotel, I would say the actual property is more like a 4 or 4.5 stars. The gym was very very nice. The pools were nice but small. I know it’s very difficult to do in the summer but the pools were like saunas. They were so hot. As a 5 star property I would expect this not to be the case. Additionally the spa was great and they had an entire hydrotherapy area which included a hot tub, sauna, steam room and cold plunge… all of the hot hydrotherapies worked but the one we were looking forward to the most, the cold plunge, wasn’t working while we were there. I’m curious how long it has been out of commission. As I mentioned this is what we were looking forward to the most and we were disappointed to find out it wasn’t working. In regards to the location, it was a great location with excellent restaurants all around the area which I strongly recommend. Leading me to my last point — the food. Our biggest issue with the property was the food and drinks. It was outrageously expensive and not good. We tried three of their restaurants on the property and all of them were very average for the price. For example, I paid $38 usd for a wagyu burger and I would’ve preferred a $10 burger from five guys. Every cocktail is $20 at least as well and they are average tasting.
Stayed 7 nights in Aug 2024

10/10 Excellent

Nerses

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Yakndara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It wa amazing. Staff were cautious and really helpful.
Stayed 3 nights in Aug 2024

10/10 Excellent

Patric

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I love it
Stayed 3 nights in Aug 2024

10/10 Excellent

Shonda Yvette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I had a wonderful time at Viceroy. The staff is incredibly welcoming and even the people on the street greet you with “buenos dias” often. Great excursions nearby (horseback riding, dolphin attraction and Cabo San Lucas was great for a sunset cruise. Also, the food at the resort was terrific and great quality. We will definitely return! The trip was MAGICAL!!!
Stayed 6 nights in Aug 2024

2/10 Terrible

Victoria, Northridge

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Bad customer service, services promised not rendered, asked not to be disturbed but still called the room. Requested turndown service- no follow up. Asked for bath towels twice, got bathrobes left at the door. Extra items on food bill multiple times. Food quality was awful- sent food back, oysters not fresh, steak- inedible.
Stayed 3 nights in Aug 2024

10/10 Excellent

Ebony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

10/10 Excellent

JEFFERSON

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Heaven on Earth
Stayed 3 nights in Jul 2024

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 3 nights in Jul 2024

10/10 Excellent

TERESA

Stayed 2 nights in Jul 2024

10/10 Excellent

Tamela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property and staff were amazing at the Viceroy. All of our requests were answered promptly which was greatly appreciated.
Stayed 4 nights in Jul 2024

8/10 Good

Sheryl, Atlanta

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Viceroy is an unparalleled experience and it is worth the stay. However, some fundamentals need strengthening: HVAC; plumbing; consistency in onboarding policies (welcome champagne). The meals are also too high for the general quality. More culinary expertise is warranted to match the price, Cielomar notwithstanding. The Butler service is a wonderful idea and Mariana, who was assigned to my family and dog was knowledgeable, responsive, professional, and diligent. The space is absolutely gorgeous and there is an air of exclusivity and privacy. With some strategic interventions, the Viceroy will easily be worthy of 5 stars.
Stayed 7 nights in Jul 2024

2/10 Terrible

Justin

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first and LAST time staying at this property. You couldnt pay me to go back. The reviews and photos that you will find online are very deceiving. They must be fake reviews and definitely doctored photoshopped property images. This place is not upscale. Its very dated. You can do a lot better with your money at much nocer places in Cabo. If you want a mid tier experience then this one is great. But if you are considering staying here because you read reviews and you think this is going to be a nicer upscale place then do not stay here. The staff is friendly and the rooms are big. But that alone cannot save a propery. The food was hit or miss and actually made a few people im our party sick. Drink orders at the pools took forever. The pools are really weak and small. Which makes zero sense with all the useless water they have all over the property. No clue why but the pool temps are hot. Literally 90° Not refreshing at all on hot July day. There are no places on property with air conditioning. The layout of the grounds make absolutely no sense. it's hot and uncomfortable everywherere with nowhere to escape the heat. Our group had 2 different hotel rooms in 2 completely different wings of the property and both of us had terrible air conditioning in our rooms as well. I had a talk with the general manager and if his condescending personality is a reflection of the quality of this resort then it makes perfect sense. I couldnt wait to leave
Stayed 3 nights in Jul 2024

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was beautiful best resort I ever stayed on
Stayed 4 nights in Jul 2024

10/10 Excellent

Adam

Stayed 3 nights in Jul 2024

8/10 Good

Antonio Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

10/10 Excellent

Ciji

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience. Hospitality amazing, my room stunning, the refreshing towels a most! The butlers wonderful! The food yes! Everything
Stayed 2 nights in Jul 2024