4/10 Poor
Jiaci
31 Dec 2024
Disliked: Cleanliness, property conditions & facilities
Room had no heating for two nights AT THE END OF DECEMBER in 2024, which would be ILLEAGAL in many places around the world. Called the front desk and obviously they knew the situation. But instead of being proactive and honest to their clients, they didn’t offer any solutions until we reached out. We asked for a portable heater and were told “We do not have enough portable heaters.” I was literally searching other hotels while they were probably debating whether or not to offer us one portable heater because it’s already the second night without heating and we could’ve died there. Eventually they offered us one portable heater and additional blankets. The room was extremely dry with the portable heater and the portable heater was really noisy. It was so heavy with double blankets, and we didn’t sleep well at all. I would never come back again or recommend this hotel for anyone.
Jiaci
Stayed 3 nights in Dec 2024