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Citadel Inn Gastro Boutique Hotel

4.5 star property
Luxury hotel with free valet parking and bars/lounges
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Citadel Inn Gastro Boutique Hotel

Property amenity
Breakfast, lunch and dinner served
Front of property
Couples treatment room(s), manicures and pedicures, massages
Superior Double Room

Reviews

9.8 out of 10

Exceptional

Popular amenities

  • Bar
  • Spa
  • Gym
  • Pet-friendly
  • Breakfast available
  • Parking included
The price is NZ$261
includes taxes & fees
2 Jan - 3 Jan 2025

Explore the area

Map
Grabovskogo st., 11, Lviv, 79000
  • Lviv Art Palace
    8 min walk
  • Lviv Citadel
    9 min walk
  • Potocki Palace
    9 min walk
  • Lviv (LWO-Lviv Intl.)
    16 min drive

Room options

View all photos for Superior Double Room

In-room safe, desk, laptop workspace, soundproofing

Superior Double Room

Highlights

Separate dining area
Separate sitting area
Soundproofed
Heating
Free cots/infant beds
Dining table
TV
Portable fan
  • 31 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Luxury Single Room

In-room safe, desk, laptop workspace, soundproofing

Luxury Single Room

Highlights

Separate dining area
Separate sitting area
Soundproofed
Heating
Free cots/infant beds
Dining table
TV
Portable fan
  • 67 sq m
  • Sleeps 1
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Luxury Double Room

In-room safe, desk, laptop workspace, soundproofing

Luxury Double Room

Highlights

Separate dining area
Separate sitting area
Soundproofed
Heating
Free cots/infant beds
Dining table
TV
Portable fan
  • 67 sq m
  • Sleeps 2
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Double Room

In-room safe, desk, laptop workspace, soundproofing

Standard Double Room

Highlights

Separate dining area
Separate sitting area
Soundproofed
Heating
Free cots/infant beds
Dining table
TV
Portable fan
  • 29 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Standard Single Room

In-room safe, desk, laptop workspace, soundproofing

Standard Single Room

Highlights

Separate dining area
Separate sitting area
Soundproofed
Heating
Free cots/infant beds
Dining table
TV
Portable fan
  • 29 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Superior Single Room

View from room

Superior Single Room

Highlights

Separate dining area
Separate sitting area
Soundproofed
Heating
Free cots/infant beds
Dining table
TV
Portable fan
  • 31 sq m
  • Sleeps 1
  • 1 Double Bed

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The price is NZ$246
for 1 room
includes taxes & fees
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About the area

Lviv

A luxury stay in the heart of Lviv awaits you at Citadel Inn Gastro Boutique Hotel. Within just a 15-minute stroll, you'll find Lviv Art Palace and Ivan Franko National University of Lviv. Highlights at this family-friendly hotel include 2 bars/lounges, a restaurant and free valet parking. .A day of pampering can include massages and mani/pedis. The restaurant, Garmata, is open for breakfast, lunch and dinner. Enjoy the 24-hour gym and sauna as well as access to archery. 592 square feet (55 square metres) of event facilities include 3 meeting rooms and conference space, and other business amenities include a 24-hour business centre and limo/town car service. Plus you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Full breakfast is available on weekdays between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of an airport shuttle. .Places within a 15-minute walk of this 4.5-property class Lviv hotel include Lviv Polytechnic National University and Market Square.

What's nearby

  • Lviv Art Palace - 8 min walk
  • Lviv Polytechnic National University - 13 min walk
  • Market Square - 14 min walk
  • Lviv City Hall - 15 min walk
  • Lviv Theatre of Opera and Ballet - 18 min walk

Getting around

  • Lviv Station - 10 min drive
  • Lviv (LWO-Lviv Intl.) - 16 min drive

Restaurants

  • ā€ŖCitadel Inn - ā€¬1 min walk
  • ā€ŖCitadel Inn Bar - ā€¬1 min walk
  • ā€ŖGarmata Restaurant / Š“Š°Ń€Š¼Š°Ń‚Š° рŠµŃŃ‚Š¾Ń€Š°Š½ - ā€¬1 min walk
  • ā€ŖŠšŃƒŠæŠ¾Š» - ā€¬5 min walk
  • ā€Ŗvacuum - ā€¬6 min walk

About this property

Citadel Inn Gastro Boutique Hotel

Luxury hotel with free valet parking and bars/lounges
Citadel Inn Gastro Boutique Hotel offers its guests a 24-hour health club and a sauna. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A 24-hour business centre, 3 meeting rooms, and limo/town car service are available. Event space at this hotel measures 592 square feet (55 square metres) and includes conference space. Spa services, a library, and a terrace are also featured at the luxury Citadel Inn Gastro Boutique Hotel. An airport shuttle (available 24 hours) and a train station pick-up service are available for a fee. Free self parking and valet parking are available.

This 4.5-star Lviv hotel is smoke free.

  • 1 building
  • 26 guestrooms or units
  • 4 levels
  • 2 bars or lounges
  • 592 sq ft of conference space
  • 55 sq. m of conference space
  • Deli
  • Childcare (surcharge)
  • Ski equipment storage
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site
  • Coffee shop
  • Dining venue
Citadel Inn Gastro Boutique Hotel offers 26 shared accommodations with a safe and complimentary bottles of water. This accommodation offers separate dining areas and includes dining tables. Televisions come with digital channels. Bathrooms include baths or showers with a rainfall showerhead, dressing gowns, slippers and complimentary toiletries.

This Lviv hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and portable fans. In-room massages and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms and couples treatment room(s). Services include massages and manicures and pedicures.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts and Historic Hotels of the World.

Languages

English, Polish, Russian, Ukranian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Train station pick-up shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 8:00 AM to 11:30 AM on weekends; UAH 650 for adults and UAH 650 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Garmata

Things to do

  • 24-hour health club
  • Arcade/game room
  • Archery
  • Art gallery
  • Library
  • Sauna
  • Ski storage
  • TV in common areas

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Dining table
  • Free cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • 592 square feet of conference space
  • Computer station

Outdoors

  • Garden
  • Terrace

Spa

  • Couples treatment rooms
  • In-room massages
  • Manicures/pedicures
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Raised toilet seat
  • Thin carpet in room
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Children's robes
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-cm TV with digital channels

Food and drink

  • Chef service
  • Dining table
  • Free bottled water
  • Limited room service
  • Meal delivery service
  • Separate dining area

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Portable fan
  • Safe
  • Separate sitting area
  • Shared accommodation
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: UAH 1650 per pet, per day
  • Only dogs and cats are allowed
  • Weight limit: 12 lb per pet
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for UAH 2000 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: UAH 40.00 per person, per night
  • An effective city/local tax rate of 1.00 per cent will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately UAH 650 for adults and from UAH 650 for children
  • Airport shuttle fee: UAH 480 per person (return)
  • Pet fee: UAH 1650 per pet, per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: UAH 2000 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and cash
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts major credit cards, Visa, Mastercard, American Express and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • If entering the country requires a visa, the property may be able to help you with some of the supporting documents necessary to obtain one. The property may charge for these services even if you cancel your reservation. Any arrangements are exclusively between the property and yourself. For more details, you can contact the property at the number on your booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Citadel Inn Lviv
Citadel Lviv
Citadel Hotel Lviv
Citadel Inn Hotel And Resort
Citadel Inn Hotel Resort Lviv
Citadel Inn Hotel Resort
Citadel Inn
Citadel Hotel Lviv
Citadel Inn Hotel Resort
Citadel Gastro Hotel Lviv
Citadel Inn Gastro Boutique Hotel Lviv
Citadel Inn Gastro Boutique Hotel Hotel
Citadel Inn Gastro Boutique Hotel Hotel Lviv

Frequently asked questions

What is the cancellation policy at Citadel Inn Gastro Boutique Hotel?

Citadel Inn Gastro Boutique Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Citadel Inn Gastro Boutique Hotel?

As of 29 Dec 2024, prices found for a 1-night stay for 2 adults at Citadel Inn Gastro Boutique Hotel on 2 Jan 2025 start from NZ$254.87, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Citadel Inn Gastro Boutique Hotel?

Yep, Citadel Inn Gastro Boutique Hotel has a free self car park and free valet parking.

Is there a spa on site at Citadel Inn Gastro Boutique Hotel?

There's no onsite spa, but this property does offer services like massages.

What luxury perks are available at Citadel Inn Gastro Boutique Hotel?

Citadel Inn Gastro Boutique Hotel features a 24-hour health club, a sauna and 2 bars.

What makes Citadel Inn Gastro Boutique Hotel a romantic place to stay?

Couples spa treatments and couples dining, as well as rainfall showerheads and massage services available in the guestrooms, help set the scene for a romantic weekend at Citadel Inn Gastro Boutique Hotel.

Is Citadel Inn Gastro Boutique Hotel family-friendly?

You bet! With amenities such as babysitting services and an arcade, as well as free infant beds in the guestrooms, it's no surprise that Citadel Inn Gastro Boutique Hotel is a hit with families.

Does Citadel Inn Gastro Boutique Hotel serve breakfast?

Yep, full breakfast is available weekdays between 7:00 AM and 11:00 AM and on weekends between 8:00 AM and 11:30 AM.

Is there a free airport shuttle available at Citadel Inn Gastro Boutique Hotel?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Citadel Inn Gastro Boutique Hotel?

Yep, you can grab a meal at Citadel Inn Gastro Boutique Hotel's onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Citadel Inn Gastro Boutique Hotel?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Citadel Inn Gastro Boutique Hotel?

Cats and dogs are welcome at Citadel Inn Gastro Boutique Hotel, with food and water bowls on offer. Just so you know, there's a weight limit of up to 5 kg per pet.

Citadel Inn Gastro Boutique Hotel Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 73 out of 81 reviews" "
Rating 8 - Good. 4 out of 81 reviews" "
Rating 6 - Okay. 2 out of 81 reviews" "
Rating 4 - Poor. 1 out of 81 reviews" "
Rating 2 - Terrible. 1 out of 81 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Malcolm, Stottville

Stayed 1 night in Feb 2022

10/10 Excellent

Yan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to stay in Lviv and you can imagine spending a luxury weekend here as as a local.
Stayed 2 nights in Sep 2021

10/10 Excellent

Stefan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel all-around. Staff very courteous. Hotel clean, quiet, excellent breakfast, easy on-site (and free) parking. It's a good 10 minute walk to the heart of the city, and it's all uphill on the way back to the hotel. Recommended.
Stayed 3 nights in Sep 2021

4/10 Poor

Risto

Business traveller, Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Watch out for the bar
While the hotel staff were friendly and the location excellent and room clean and good - the behaviour of the bar staff spoiled what would otherwise been a great stay. Specifically, the bar staff cheated on the bill - increasing prices above what was on the menu - and providing drinks that were cheaper and different to what we ordered thinking we wouldn't notice. When this was brought to their attention, the reaction was one where the manager admitted that they were cheating, showing no remorse or even apologizing - it leads me to believe that this was no accident or isolated case. This is very disappointing as this is the first time we encounter such activity in a hotel of the quality that Citadel Inn is in Ukraine. The bill was ultimately cancelled but its not about the money - its about the service quality and the disgusting feeling you get.
Stayed 1 night in Aug 2021

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, comfortable stay as usual
Stayed 2 nights in May 2021

10/10 Excellent

Verified traveller

Stayed 4 nights in Sep 2020

10/10 Excellent

Gary, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent attentive staff. Incredible breakfast (order the eggs benedict!). Quiet location. Amazing history.
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous Hotel with 5 star service from an attentive staff. The food was well prepared and my vacation was very relaxing.
Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good!
Very good, but restaurant was too expensive
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed the Historic Hotel
We enjoyed our stay at this historic hotel. The staff members were friendly and professional. The breakfast was good, and the room was extremely quiet. The bed was comfortable and the shower was hot. Even though you are in what was once a fortress, the wifi works good. The only thing you should note is that you do have to walk up and down a hill anytime you want to go into the center of the city, but they do have a path you can take that is helpful.
Stayed 3 nights in Apr 2019

10/10 Excellent

Vladimir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice historic place. The best restaurant in town.
Stayed 2 nights in Mar 2019

10/10 Excellent

Dagfinn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I always enjoy this hotel
The ambience is great, it is a former prison :) now a top hotel close to the city centre. The staff is friendly but as often the case in Ukraine, various degrees of English proficiency. I especially appreciate the ability to late arrivals and still have my clothes ironed, washed or both - a must when travelling for business.
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Elegant unusual property Friendly helpful and accommodating. Excellent dinner in beautiful dining room. This place is a treasure!
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotels great. Very clean. Rooms are a good size. Really liked the shower room. Lovely staff. Theyā€™re very accommodating and helpful.
Stayed 1 night in Oct 2018

10/10 Excellent

Peter, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb building, lovely, big rooms and very nice and helpful staff. Great attention to detail too, e.g. leaving delicious sweets in the room on arrival and complimentary bottles of still and sparkling water each day.
Stayed 3 nights in Oct 2018

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best weekend ever
Wonderful hotel in a great city. Friendly staff. Great restaurant and amenities. Already want to come back. One of the best weekends of my life.
Stayed 3 nights in Oct 2018

10/10 Excellent

Zoriana, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice location away from a traffic
Very polite staff Evgeniy Sushko, the cheff, spoiled us with his amazing dishes! We had such a great experience! Thank you to everyone in the Citadel to make our stay very special!
Stayed 3 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicest Hotel I have ever stayed in. Extremely professional and helpful staff. There is no question a premiere 5 star hotel. Tucked away from the busy streets but a quick 5 min walk to the city streets.
Stayed 1 night in Aug 2018

10/10 Excellent

Tarik, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and housekeeping. Breakfast is very good. We enjoyed delicious omlettes and kefir. Located inside a park with lots of trees and birds, hotel has a historical building, very nice!!
Stayed 2 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is great and it should be visited at least once. Although the exceptional quality, beyond what a travelers could excpect there is no A/c in rooms! Because the hotel is locat d in forest. However they have provided a fan and during this time of the year, no one needs A/c. They have upgrade our room and provide wine for free. Highly recommend.
Stayed 1 night in Aug 2017

10/10 Excellent

Eugene, New Jersey, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, very clean and great service. Excellent breakfast in the restaurant with breathtaking views. Definitely would recommend to my friends and family. Special thanks to Bella - marketing manager!!
Stayed 3 nights in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super boutique hotel
Just a few short steps from the centre of the main part of the town but in a completely separate area of parkland with great views

10/10 Excellent

Elong, Montreux, Switzerland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Citadel Inn Lviv
I was really impressed by the quality of this hotel. Beautiful and Spacious room, high security in a quiet area.

10/10 Excellent

Jacko, Ottawa, ON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very original and unique place
Great place located in a real citadel. Impressive how they were able to integrate all the facilities in this round fortress. The restaurant has an excellent cook and the service is very friendly.

6/10 Okay

Lynn

Liked: Cleanliness
The hotel is a renovated fortress. The front desk was very polite, but I am not sure if it is the hotel policy or the lack of experience of the staff, but I was told that they would collect the cost of the stay in local currency. The staff did not give me the option of paying in the local currency. They just charged my credit card. Unfortunately, I do not like to use my credit card in Ukraine and I also expect that I will be charged a foreign exchange surcharge. Also, they did not give return my passport which I did not realize until I woke up the next morning. The room was simple. There was only a shower and not a bath which I would expect in a 5 star hotel. The temperature was too warm for me and there is no way to adjust the temperature of the room. The staff was very helpful and most seem to speak English. They serve food in the bar 24 hours daily. The bottom floor they were using hookahs which I find disgusting. The restaurant which served the breakfast was good and dinner at the restaurant was good. They provided a complimentary 1/2 bottle of wine with dinner. It is a downhill trek to the central city. The return trip requires a steep climb. Overall, the hotel was twice as expensive and half as nice as other 5 star hotels in Ukraine.