6/10 Okay
Kathleen
Travelled with family
2 Apr 2024
Liked: Cleanliness
Disliked: Staff & service
Rude Guest Services-Check-In Process
I was not happy with the check in process and the rudeness of the front desk clerk at this time (Shelly I believe is her name). Her tone was super demanding and rude. I was traveling with my 19 year old niece who was out getting our luggage and stuff because i am disabled. She required her id as well as mine and as many hotels in the Lynchburg area that I have stayed this was never a requirement. When she finally started the check in process she handed me a clipboard with a list of "rules and regulations or policies" and while I was concentrating on reading it before I signed it she started rattling off more requirements which I did not hear because I read what I sign. There needs to be a sign affixed to the building on each side entrance stating no admittance emergency exit only. Upon check out she approached me about the poor review on the check in process and she became very defensive when I told her the above and was argumentative. I was not going to argue with her and left by stating it was her tone of voice. As we were loading the car she found it necessary to come outside where we were as if listening to conversation about her. I stay overnight in Lynchburg frequently and I will never stay at this hotel again. She needs to wait until the guest reads the long list of those rules and signs it before rattling off the other important information. She has had reviews similar to mine with the same complaints about rudeness and clipboard of regulations.
Kathleen
Stayed 2 nights in Mar 2024