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Hotel Santuario Machu Picchu

3.0 star property
Hotel with a 24-hour front desk, near Aguas Calientes Hot Springs
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Santuario Machu Picchu

Snack bar
Triple Room
Interior entrance
Exterior
Reception

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Room service
    Room service
  • Laundry
    Laundry
  • 24/7 front desk
    24/7 front desk
  • Housekeeping
    Housekeeping
  • Free WiFi
    Free WiFi
  • Restaurant
    Restaurant

Explore the area

Map
Av Hermanos Ayar No. 105, Machu Picchu, 8681
  • Historic Sanctuary of Machu Picchu
    1 min walk
  • Cerro Machupicchu
    10 min walk
  • Aguas Calientes Hot Springs
    13 min walk

Room options

View all photos for Habitacion Twin

Habitacion Twin

Habitacion Twin

Highlights

Balcony
Flat-screen TV
Private bathroom
Hairdryer
Cable channels
Daily housekeeping
In-room safe
  • 25 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Double Room

Double Room

Double Room

Highlights

Balcony
Flat-screen TV
Private bathroom
Hairdryer
Cable channels
Daily housekeeping
In-room safe
  • 25 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room

Triple Room

Triple Room

Highlights

Balcony
Flat-screen TV
Private bathroom
Hairdryer
Cable channels
Daily housekeeping
In-room safe
  • 28 sq m
  • Sleeps 3
  • 3 Single Beds

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About the area

Machu Picchu

Hotel Santuario Machu Picchu places you steps from Historic Sanctuary of Machu Picchu and within a 10-minute stroll of Manco Capac Square. Highlights at this hotel include a restaurant and in-room free WiFi. .This smoke-free hotel offers free WiFi in public areas, a 24-hour front desk and dry cleaning/laundry services. Other amenities include free newspapers in the lobby, tour/ticket assistance and luggage storage. .With a stay at this 3-property class Machu Picchu hotel, you'll be 1 km (0.6 mi) from Aguas Calientes Hot Springs.

What's nearby

  • Historic Sanctuary of Machu Picchu - 1 min walk - 0.0 km
  • Cerro Machupicchu - 10 min walk - 0.9 km
  • Aguas Calientes Hot Springs - 13 min walk - 1.1 km
  • Butterfly Farm of Machu Picchu - 14 min walk - 1.2 km

Getting around

  • Machu Picchu Station - 6 min walk

Restaurants

  • ‪Toto's House Restaurante - ‬3 min walk
  • ‪Restaurant Fortaleza - ‬3 min walk
  • ‪Munaycha - ‬3 min walk
  • ‪Mesa 7 Restaurant Mapi - ‬5 min walk
  • ‪Apu Salkantay - ‬7 min walk

About this property

Hotel Santuario Machu Picchu

Hotel with a 24-hour front desk, near Aguas Calientes Hot Springs
There's a restaurant on site. WiFi is free in public spaces. Hotel Santuario Machu Picchu also features tour/ticket assistance, complimentary newspapers in the lobby, and dry cleaning/laundry services.

This 3-star Machu Picchu hotel is smoke free.

  • 38 guestrooms or units
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Dining venue
Hotel Santuario Machu Picchu offers 38 accommodations with a safe and a hairdryer. Rooms open to balconies. Flat-screen televisions come with cable channels.

Bathrooms include a shower. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • A restaurant

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • Lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Room service

More

  • Phone
  • Safe

Policies

Check-in

Check-in start time: 10 AM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 9 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Peru value-added tax (18%). Nonresident travellers who present a valid passport and tourist visa/immigration card may be exempt from value-added tax (18%).

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express and Discover. Cash is not accepted. 

Property Registration Number 20564042103

We should mention

  • Children under 18 are generally not allowed to stay at properties in Peru without a parent, legal guardian or duly authorised responsible person. Accompanying adults may be asked for both their and the child's ID as well as any duly notarised supporting documentation. Visitors who plan to travel with children should consult with a Peruvian consulate office prior to travel for further guidance.
  • According to Peruvian law, cash is not accepted for payments over PEN 2,000 or USD 500. Payments greater than these amounts must be settled by credit card or other methods approved by the property and local law. Payments cannot be split between currencies.

Property is also known as

Hotel Santuario
Santuario Machu Picchu
Santuario Machu Picchu
Hotel Santuario Machu Picchu Hotel
Hotel Santuario Machu Picchu Machu Picchu
Hotel Santuario Machu Picchu Hotel Machu Picchu

Frequently asked questions

What is the cancellation policy at Hotel Santuario Machu Picchu?

Hotel Santuario Machu Picchu offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is there a spa on site at Hotel Santuario Machu Picchu?

No, there is no spa at this property. Aguas Calientes Hot Springs is a short 13-minute walk away.

Is there a free airport shuttle available at Hotel Santuario Machu Picchu?

No, Hotel Santuario Machu Picchu does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Santuario Machu Picchu?

Yep, you can grab a meal at Hotel Santuario Machu Picchu's onsite restaurant.

What time are check-in & check-out at Hotel Santuario Machu Picchu?

Check-in begins at 10 AM. Check-out time is 9 AM.

Are pets allowed at Hotel Santuario Machu Picchu?

No, pets are not allowed.

Hotel Santuario Machu Picchu Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 33 out of 65 reviews" "
Rating 8 - Good. 19 out of 65 reviews" "
Rating 6 - Okay. 10 out of 65 reviews" "
Rating 4 - Poor. 1 out of 65 reviews" "
Rating 2 - Terrible. 2 out of 65 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

9.4/10

Amenities

8.2/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Kendi

Liked: Amenities
Good
Stayed 3 nights in Aug 2023

10/10 Excellent

Stefania

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the breakfast buffet had alot of different food options such as eggs, sausage, sliced ham, pineapple, papaya, watermelon, avocado, brocolli, croissant, seasame bread, ect. I also liked that the view from my room was amazing. I could see the river and the mountain from my room. The hotel staff was very friendly and polite. They got us in contact with our tour guide for Machu Picchu (Eddy) who did a great job. There is an elevator at this hotel. The hot water in the shower worked fine. The sheets on the bed kept me warm during the chilly night. The wifi worked excellent. Something I didn't like about the hotel is that there isn't a fridge or microwave in the room.
Stayed 2 nights in Jun 2022

2/10 Terrible

Patrick

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Owner is a thief!!!
Don't go here!!! The owner is a thief. I booked a room here and when I showed up, the owner answered the door and told me he was closed. I showed up well within their posted check-in time. Then he has the audacity to say that I don't "qualify" for a refund!!! It's a good thing I was able to find a hostel nearby or I would have spent this night out on the street!
Stayed 1 night in Nov 2020

8/10 Good

Erika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very accommodating staff. Good breakfast. ELEVATOR! Hot shower. One of the staff took my luggage three blocks to the train station for me. I would stay there again.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2019

4/10 Poor

John, Georgetown, Ky

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I had to book another day due to rail strike and booked wrong week by accident. I stayed the week before but they wouldn't refund the incorrect booking.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

10/10 Excellent

Michael, Roswell, NM

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the sound of the stream off our balcony with its view.
Stayed 2 nights in May 2019

10/10 Excellent

Patrick, Houston, TX

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was fortunate to have a room with a balcony overlooking the Urubamba River. The sound of the rushing river flowing past the hotel brought a sense of tranquility that I wasn't expecting when I booked the hotel. It is within a 2 minute walk to the town center. My room was clean and the shower had hot water.
Stayed 4 nights in Dec 2018

10/10 Excellent

candido

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Machu Picchu stay.
Very friendly staff. Could not be any closer to the bus to Machu Pichu. Clean comfortable room and very good breakfast.
Stayed 2 nights in Sep 2018

8/10 Good

JEFF

Not a bad place to home base from
Smelly bathroom and subpar breakfast, but very friendly and accommodating staff. All other aspect were good, and view & location were amazing.
Stayed 3 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location to trail was perfect with beatiful mystical river views.
Stayed 1 night in Jul 2018

8/10 Good

Philippa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice spot on the river and near town
Nice spot overlooking river and quiet but still handy for the town
Stayed 3 nights in Jul 2018

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
This property advertises a restaurant on Expedia, but they either do not have one or it was not in operation during our stay. This was aggravating because the restaurant was one of the key reasons we booked this place. Otherwise, staff is friendly, hotel is close to bus stop for Machu Picchu, and they have a nice breakfast buffet.
Stayed 2 nights in Jul 2018

10/10 Excellent

MargaretandBill, Washington, DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In a quiet area, next to the river
We enjoyed our time here. The first room we were given had no view - except of a building. We asked for, and were given, a front room with a river view. No balcony, but we pulled up the two chairs in the room, opened and window and enjoyed the sounds of the river and mountain breezes. Breakfast was early enough that we could enjoy the buffet, with hot eggs cooked to order, before catching the bus up to Machu Picchu. We only stayed the one night but the room was comfortable, not spacious but comfortable, clean and had a portable heater provided for those cool nights. The staff was very helpful as we asked for directions and help with a variety of topics.
Stayed 1 night in Jul 2018

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Diamond in the Hot Water Rough of Aguas Calientes
This is a very nice hotel in the very touristy town of Aguas Calientes (Machu Picchu Pueblo). The service was top notch for all parts of our one night stay. We arrived in the afternoon and asked if we might have a river view room. The desk clerk graciously gave us a beautiful 3rd floor room with a balcony overlooking the river (first and last photos below were taken from the balcony). The street below gets a little busy with transit buses starting around 5 am but if you are going to Machu Picchu, you probably want to be awake by then anyway. The complimentary breakfast service begins at 5:30 am and was really nice. The bus to MP and train station are easy walking distance. Finally, the hotel will store your luggage for the day while you journey to MP then, if you wish, deliver it to the train station for your departure when you return, a really nice perk. We would stay again for our next once in a lifetime trip!
Stayed 1 night in May 2018

10/10 Excellent

jen, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxurious. Best hotel stay in Peru!
Luxurious. Best hotel stay in Peru! Wish we stayed another night or two!
Stayed 2 nights in Apr 2018

8/10 Good

Luis Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Great money / value hotel! Recommended

8/10 Good

Jack, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with good breakfast but TV's don't work
Hotel staff is very friendly & helpful. The rooms are okay, but they lose their satellite feed too much (maybe it's only during the rainy season) & suddenly you have no internet or TV in the evening to watch after a day of hiking around Machu Picchu. A good solution would be to put DVD player's in all the rooms & keep a good selection on movies on hand so people can watch a movie (English and/or Spanish) no matter how the weather is outside (weather is cause of the TV signal loss) or if the hotel guest doesn't speak/know Spanish & they want to watch something in English as there are few channels which use English as their language. We lost our TV signal for hours every day & the internet signal worked in the main lobby, but not in the room. The breakfast was good every day & they'll make an omelet for you if requested & the hotel staff/worker's were very helpful & want to please guests.
Stayed 3 nights in Mar 2018

8/10 Good

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and relaxing.
most of the points of interest are close but the hotel is located in a dark street and away from the rest of the downtown. the hotel conditions are good and the freakfast is very good also. We liked to listen the river all night because that sound relax.

6/10 Okay

SONNY S

hotel is very near station, reception english is poor but friendly, good breakfast but location is humid and noisy because near river.

6/10 Okay

thomas

Liked: Cleanliness
A good, average hotel.
Nice enough hotel. Next to river which sounds no louder than an air conditioner. I liked overlooking the river, great view and being slightly away from the center if town but only a 4 minute walk to it. Front desk people were very nice but spoke little to no English which made for some miscommunication moments. Provided breakfast boxes and lunches when we went to Machu Picchu early. Nice service, but 2 pieces if fruit and 3 pieces of dried bread with one cheese slice and 1 ham slice and no condiments as a little hard to choke down. It was free so can't complain too loud. Breakfast in the morning was adequate. Room was Spartan but beds were comfortable. Overall a solid middle hotel.