See all properties
Save

Holiday Inn Hotel & Suites Madison West, an IHG Hotel

3.0 star property
Comfortable hotel with free water park access and free airport shuttle

Choose dates to view prices

Photo gallery for Holiday Inn Hotel & Suites Madison West, an IHG Hotel

Pool
Exterior
Standard Room, 1 King Bed
Breakfast meal
Exterior
Reviews
8.4

Very good

Popular amenities

  • Bar
    BarBar
  • Room service
    Room serviceRoom service
  • Free airport shuttle
    Free airport shuttleFree airport shuttle
  • Housekeeping
    HousekeepingHousekeeping
  • Parking included
    Parking includedParking included
  • Gym
    GymGym

Explore the area

Map
1109 Fourier Dr, Madison, WI, 53717
  • Popular LocationWest Towne Mall4 min drive
  • Popular LocationUniversity of Wisconsin-Madison12 min drive
  • Popular LocationUniversity of Wisconsin Hospital and Clinics13 min drive
  • AirportMadison, WI (MSN-Dane County Regional)26 min drive

Room options

View all photos for Standard Room, 1 Queen Bed, Accessible (Communication, Accessible Tub)

Combined shower/bathtub, free toiletries, hair dryer, towels

Standard Room, 1 Queen Bed, Accessible (Communication, Accessible Tub)

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communication)

Combined shower/bathtub, free toiletries, hair dryer, towels

Standard Room, 1 King Bed, Accessible (Communication)

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Combined shower/bathtub, free toiletries, hair dryer, towels

Standard Room, 1 King Bed

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Pool Access

Combined shower/bathtub, free toiletries, hair dryer, towels

Standard Room, 2 Queen Beds, Pool Access

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Premium bedding, in-room safe, individually decorated, desk

Standard Room, 2 Queen Beds

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow menu
  • 42 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room

Combined shower/bathtub, free toiletries, hair dryer, towels

Premium Room

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room

Premium bedding, in-room safe, individually decorated, desk

Standard Room

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Combined shower/bathtub, free toiletries, hair dryer, towels

Suite, 1 King Bed

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (Living Room)

Premium bedding, in-room safe, individually decorated, desk

Suite, 1 King Bed (Living Room)

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Communication Accessible)

Combined shower/bathtub, free toiletries, hair dryer, towels

Standard Room, 2 Queen Beds, Accessible (Communication Accessible)

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Combined shower/bathtub, free toiletries, hair dryer, towels

Suite, 1 King Bed

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds

Combined shower/bathtub, free toiletries, hair dryer, towels

Suite, 2 Queen Beds

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed (Top Floor)

Combined shower/bathtub, free toiletries, hair dryer, towels

Standard Room, 1 King Bed (Top Floor)

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow menu
  • 45 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Communication, Roll-In Shower)

Premium bedding, in-room safe, individually decorated, desk

Standard Room, 2 Queen Beds, Accessible (Communication, Roll-In Shower)

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds (Top Floor)

View from room

Standard Room, 2 Queen Beds (Top Floor)

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow menu
  • 45 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed with Sofa bed (Top Floor)

Combined shower/bathtub, free toiletries, hair dryer, towels

Standard Room, 1 King Bed with Sofa bed (Top Floor)

Highlights

Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Hypo-allergenic bedding
Pillow menu
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Exterior
Holiday Inn Express And Suites Madison West - Middleton, an IHG Hotel
Pool
Breakfast included
Free airport shuttle
Parking included
4.8 out of 5, Exceptional, (327)
The price is NZ$225
for 1 night
includes taxes & fees
13 Jul - 14 Jul
Holiday Inn Express And Suites Madison West - Middleton, an IHG Hotel

About the area

Madison

A family-friendly stay in Madison awaits you at Holiday Inn Hotel & Suites Madison West, an IHG Hotel. You'll be 2 km (1.2 mi) from Capital Brewery and 2.3 km (1.4 mi) from Pleasant View Golf Course. Highlights at this hotel include 4 bars/lounges, a free water park and a restaurant. .The restaurant, Benvenutos Italian Grill, serves Italian cuisine and is open for breakfast, lunch and dinner. Enjoy the 24-hour gym, kids' swimming pool, waterslide and lifeguards on site. 6800 square feet (632 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a 24-hour business centre. Other amenities include free Wi-Fi in public areas, a snack bar/deli and coffee/tea in a common area. There's also free self parking, along with the convenience of a free airport shuttle. .Attractions within a 15-minute drive of this 3-property class Madison hotel include University of Wisconsin-Madison and University of Wisconsin Hospital and Clinics.

What's nearby

  • National Mustard Museum - 3 min drive
  • West Towne Mall - 4 min drive
  • University of Wisconsin-Madison - 12 min drive
  • University of Wisconsin Hospital and Clinics - 13 min drive
  • Camp Randall Stadium - 13 min drive

Getting around

  • Madison Station - 21 min drive
  • Dane County Regional Airport (MSN) - 27 min drive

Restaurants

  • ‪McDonald's - ‬14 min walk
  • ‪Panera Bread - ‬14 min walk
  • ‪Starbucks - ‬14 min walk
  • ‪Capital Brewery - ‬3 min drive
  • ‪Taco Bell - ‬3 min drive

About this property

Holiday Inn Hotel & Suites Madison West, an IHG Hotel

Comfortable hotel with free water park access and free airport shuttle
Holiday Inn Hotel & Suites Madison West, an IHG Hotel offers its guests a complimentary water park, a waterslide, and a 24-hour fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can unwind with a drink at one of the 4 bars/lounges. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A 24-hour business centre and meeting rooms are available. Event space at this hotel measures 6800 square feet (632 square metres) and includes a conference centre. A children's pool, a vending machine, and multilingual staff are also featured at the family-friendly Holiday Inn Hotel & Suites Madison West, an IHG Hotel. You'll have access to the health club at a partner property. A roundtrip airport shuttle (available 24 hours), An area shuttle and A train station pick-up shuttle are free. Self parking is free.

Smoking is allowed in designated areas at this 3-star Madison hotel.

  • 1 building
  • 157 guestrooms or units
  • 4 levels
  • 4 bars or lounges
  • Conference rooms
  • 6800 sq ft of conference space
  • 632 sq. m of conference space
  • Built in 2000
  • Deli
  • Business centre (24 hours)
  • Conference centre
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Dining venue
Holiday Inn Hotel & Suites Madison West, an IHG Hotel offers 157 accommodations, which are accessible via exterior corridors and feature a safe and coffee/tea makers. Each accommodation is individually decorated. Beds feature premium bedding. A pillow menu is available. Televisions come with premium cable channels. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Madison hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour free return airport shuttle on request
  • Free area shuttle
  • Area shuttle
  • Free train station pick-up shuttle
  • Free shopping centre shuttle
  • Free extended parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 4 bars/lounges
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Benvenutos Italian Grill

Things to do

  • 24-hour gym
  • 27 holes of golf
  • Children's pool
  • Free water park
  • TV in common areas
  • Waterslide

Family friendly

  • Children's pool
  • Free area shuttle
  • Free cot
  • Free water park access
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Lifeguards on site
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (6,800 square foot of space)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 4 floors
  • Ballroom
  • Banquet hall
  • Building
  • Built in 2000
  • Designated smoking areas
  • Fireplace in lobby
  • Lifeguards
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels

Entertainment

  • 50-inch TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Individual decor
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

The following facilities are closed for Christmas Day:
  • Dining venue

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, window guards and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, window guards and outdoor lighting in all accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM
  • Reservations are needed for golf tee times. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Hotel Madison West
Holiday Inn Madison West
Holiday Inn Hotel And Suites Madison West
Madison Holiday Inn
Holiday Inn Madison

Frequently asked questions

What is the cancellation policy at Holiday Inn Hotel & Suites Madison West, an IHG Hotel?

Holiday Inn Hotel & Suites Madison West, an IHG Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Holiday Inn Hotel & Suites Madison West, an IHG Hotel?

As of 29 Jun 2024, prices found for a 1-night stay for 2 adults at Holiday Inn Hotel & Suites Madison West, an IHG Hotel on 7 Jul 2024 start from NZ$187.68, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Holiday Inn Hotel & Suites Madison West, an IHG Hotel?

Yep, Holiday Inn Hotel & Suites Madison West, an IHG Hotel has a free self car park, free extended parking and free RV/bus/truck parking.

Are there any beaches close to Holiday Inn Hotel & Suites Madison West, an IHG Hotel?

The closest beach to Holiday Inn Hotel & Suites Madison West, an IHG Hotel is Spring Harbor Beach (4.5 km).

Does Holiday Inn Hotel & Suites Madison West, an IHG Hotel have a pool?

Holiday Inn Hotel & Suites Madison West, an IHG Hotel has a kids' pool. The pool is open 9:00 AM to 9:00 PM.

Does Holiday Inn Hotel & Suites Madison West, an IHG Hotel have a waterslide?

Yep, this property has a waterslide!

What makes Holiday Inn Hotel & Suites Madison West, an IHG Hotel a romantic place to stay?

A bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Holiday Inn Hotel & Suites Madison West, an IHG Hotel.

Is Holiday Inn Hotel & Suites Madison West, an IHG Hotel family-friendly?

You bet! With amenities such as a children's pool and children's meals, as well as free infant beds in the guestrooms, it's no surprise that Holiday Inn Hotel & Suites Madison West, an IHG Hotel is a hit with families.

Does Holiday Inn Hotel & Suites Madison West, an IHG Hotel serve breakfast?

You bet, breakfast is on offer daily.

Is there a free airport shuttle available at Holiday Inn Hotel & Suites Madison West, an IHG Hotel?

Yep, there's a free airport shuttle that runs 24 hours a day on request.

Is there a bar or restaurant at Holiday Inn Hotel & Suites Madison West, an IHG Hotel?

Yep, you can grab a meal at Holiday Inn Hotel & Suites Madison West, an IHG Hotel's onsite restaurant that serves Italian cuisine.The dining venue is closed on Christmas Day.

What time are check-in & check-out at Holiday Inn Hotel & Suites Madison West, an IHG Hotel?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Holiday Inn Hotel & Suites Madison West, an IHG Hotel?

No, only service animals are allowed.

Is there a golf course on site at Holiday Inn Hotel & Suites Madison West, an IHG Hotel?

There is a golf course next to Holiday Inn Hotel & Suites Madison West, an IHG Hotel.

Holiday Inn Hotel & Suites Madison West, an IHG Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 98 out of 172 reviews" "
Rating 8 - Good. 33 out of 172 reviews" "
Rating 6 - Okay. 24 out of 172 reviews" "
Rating 4 - Poor. 6 out of 172 reviews" "
Rating 2 - Terrible. 11 out of 172 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spring break 2024
Check in was good. There was a line with spring break. Room was clean and nice. Pool area was clean. One complaint is lifeguards shouldn’t wear a swimsuit bottom that doesn’t have full coverage. I shouldn’t have to see her butt exposed when bending over to pick towels up. I know guest wear whatever they want. But when it comes to staff there should be high standards. Second complaint is that if you have guests above you. Then you will hear them jumping running and it sounding like a tramped happening upstairs.
Stayed 2 nights in Mar 2024

10/10 Excellent

Tara

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great pool area for the kiddos & rooms are spacious & clean.
Stayed 1 night in Mar 2024

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
I thought we would have to wait in line forever to check in with the spring break crowd. There were only two people at the desk but the line moved quickly! They were friendly and fast.
Stayed 1 night in Mar 2024

10/10 Excellent

Chenine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Mar 2024

10/10 Excellent

Erica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great! Very friendly & helpful. The pool was great for the kids. We will definitely be back!
Stayed 2 nights in Mar 2024

10/10 Excellent

Shelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were right next to the desk and it was extremely loud.
Stayed 1 night in Mar 2024

10/10 Excellent

Caitlin

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and very clean.
Stayed 1 night in Mar 2024

6/10 Okay

Daniel

Asked for a few small things like early check in and late check out and nothing given. There’s a way to explain it in a nice way but it was so firm we can’t do that. Customer service can do a lot even if my and could not be accommodated.
Stayed 1 night in Mar 2024

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, very comfortable beds, lots of space. The only downside was very loud parties on the patios, and lots of parties on Saturday so the pool was closed for an hour and then once it reopened the rest of the night it was shoulder to shoulder in the pool.
Stayed 2 nights in Mar 2024

10/10 Excellent

Brandon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

6/10 Okay

Lindsey

Travelled with family and small children
Liked: Staff & service, amenities
The water park was great for my young kids, but several features did not work. Had they been older, they probably would have noticed. Bathroom in room could have used a deep clean (ie grout). Cracks in walls in room. Overall a good stay on a budget.
Stayed 1 night in Mar 2024

4/10 Poor

Jill

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Staff & service, amenities
The water slide was closed both nights after we came back from dinner. Friday night the pool closed 30 mins early on top of that. Front desk TJ was unprofessional when I asked why it was closed. He said the lifeguards aren’t under his management and asked what he wants me to do about it. The lifeguards-if there was an accident wouldn’t have even saw it. Friday night they sat next to each other and conversed the whole time. Saturday during the day was better but then at night when the slide was closed they had kids climbing a quarter of the way up and sliding down for 20 minutes towards the pool closing and not once did they notice. Hot tub was filled with kids and over the posted capacity all of the time.
Stayed 2 nights in Mar 2024

10/10 Excellent

quinneidrah

Stayed 1 night in Mar 2024

2/10 Terrible

Allison

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice but lazily cleaned. Used cups in the closet, garbage on the floor. ‘Waterpark’ is an over statement and the entire kids pool was closed in addition to the main slide so really it was just an over crowded, dark pool. Very disappointed. Lobby is very loud, thankful we were on the fourth floor away from the noise.
Stayed 1 night in Mar 2024

10/10 Excellent

Chris

Stayed 1 night in Mar 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, room comfort
When checking in, we understood it was a busy weekend, but unfortunately, we did not get a room until over an hour and a half after check in time. We had out kids playing around the main area, since we had no other place to go to, along with a few other families. A worker stomped out, slammed a sign on a table, yelled at another families kids and proceeded to stomp off. It showed very little professionalism on the hotels part. The room was not stocked with towels or blankets. I completely understand that things get busy, but it was not handled well by the staff.
Stayed 1 night in Mar 2024

10/10 Excellent

Alma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Andrew F

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay at
Stayed 1 night in Feb 2024

10/10 Excellent

Maria, west saint paul

Stayed 3 nights in Feb 2024

4/10 Poor

Beth

Liked: Cleanliness, staff & service
Loud ! To be expected as its feature is an indoor mini waterpark. However after 9pm and before 7am you could hear kids running.
Stayed 1 night in Feb 2024

10/10 Excellent

Jennifer

Stayed 1 night in Feb 2024

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Amanda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Anastasia

Travelled with family, Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
It was good . It was for my son’s birthday and he had fun. But your life guards were kinda rude about a party that the hotel was throwing for everyone
Stayed 2 nights in Jan 2024

10/10 Excellent

Hollie

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Our family enjoys this hotel
We mainly stay at this hotel for the pool area. We travel with kids. Plenty of room in our suit. The rooms are sound proof and you can hear the people above but it doesn't bother us because we have kids and understand. The breakfast has a lot of options and is always delicious plus the staff is friendly.
Stayed 2 nights in Dec 2023