6/10 Okay
Peter
2 Dec 2024
Liked: Cleanliness, property conditions & facilities, room comfort
Good but not great
First of all the location of this hotel on Gran Via is excellent and close to everything including the Gran Via Metro stop.
Check in was good but no upgrade was offered and no welcome gift. My room was quite spacious and clean but the space between the end of the huge bed and the wall was very tight to say the least. Room was clean but two bedside lights did not work. I reported this and one was fixed immediately but they didn’t check the other light.
I was very surprised that the hotel did not take a credit card at check in as this is the first hotel in many I have to have stayed that has not done this. As I found out later, because they had not done this, I had to pay for everything I purchased within the hotel by card which was annoying. Not sure why they did it this way but I wish they hadn’t.
Would I stay here again… possibly.
Peter
Stayed 4 nights in Nov 2024