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Hotel Puerta América

5.0 star property
Luxury Madrid hotel in Chamartín with 2 restaurants
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Puerta América

Porch
Seasonal outdoor pool
2 bars/lounges, poolside bar
2 bars/lounges, poolside bar
Reception

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
  • Pool
  • Parking available
  • Room service
  • Housekeeping
The price is NZ$266
includes taxes & fees
23 Dec - 24 Dec

Explore the area

Map
Avenida de America, 41 or, Corazón de María,10, Madrid, Madrid, 28002
  • Plaza de Toros de Las Ventas
    3 min drive
  • Marmo Bar
    1 min walk
  • Cartagena Station
    3 min walk
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    11 min drive

Room options

View all photos for Zaha Hadid Space Club

In-room safe, desk, blackout curtains, soundproofing

Zaha Hadid Space Club

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow menu
Blackout curtains
Shower/bath combination
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Pillow menu
Blackout curtains
Shower/bath combination
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

View all photos for Junior Suite

Junior Suite

Junior Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Smart TV
Pillow menu
Blackout curtains
  • 45 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

View all photos for Executive Suite

Executive Suite | City view

Executive Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Smart TV
Pillow menu
Blackout curtains
  • 60 sq m
  • Sleeps 3
  • 1 Double Bed

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About the area

Madrid

A luxury stay in Madrid awaits you at Hotel Puerta América. You'll be 2.6 km (1.6 mi) from Santiago Bernabéu Stadium and 4.3 km (2.7 mi) from Gran Via. Highlights at this family-friendly hotel include 2 restaurants, 2 bars/lounges and a nightclub. .The fine-dining restaurant, The Observatory, is open for dinner. For a drink, you can stop by the hotel's own poolside bar. Enjoy the gym and seasonal outdoor swimming pool. Business travelers can take advantage of 5 meeting rooms, a conference centre, and a business centre. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Buffet breakfast is available on weekdays between 7:00 AM and 10:30 AM and on weekends between 7:30 AM and 11:00 AM. There's also self parking, along with the convenience of car rentals on site. .You'll be 4.8 km (3 mi) from Puerta del Sol and 4.4 km (2.7 mi) from El Retiro Park with a stay at this 5-property class Chamartín hotel.

What's nearby

  • WiZink Center - 4 min drive
  • Santiago Bernabéu Stadium - 5 min drive
  • Gran Via - 6 min drive
  • El Retiro Park - 7 min drive
  • Puerta del Sol - 9 min drive

Getting around

  • Cartagena Station - 3 min walk
  • Nuevos Ministerios Station - 5 min drive
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 11 min drive

Restaurants

  • ‪La Taberna del Cardenal - ‬4 min walk
  • ‪Skynight - ‬1 min walk
  • ‪Peggy Sue's - ‬5 min walk
  • ‪Casa Jorge - ‬7 min walk
  • ‪Rías Bajas Restaurante - ‬4 min walk

About this property

Hotel Puerta América

Luxury Madrid hotel in Chamartín with 2 restaurants
Hotel Puerta América offers its guests a fitness centre and a seasonal outdoor pool. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi and wired Internet are free in public spaces.

A business centre and 5 meeting rooms are available. A nightclub, a rooftop terrace, and a library are also featured at the luxury Hotel Puerta América. For a fee, parking is available.

Smoking is allowed in designated areas at this 5-star Madrid hotel.

  • 1 building
  • 315 guestrooms or units
  • 12 levels
  • 2 dining venues
  • 2 bars or lounges
  • Built in 2005
  • Nightclub
  • Deli
  • Childcare (surcharge)
  • Terrace on the roof
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Coffee shop
  • Bar by the pool
Hotel Puerta América offers 315 accommodations with a safe and a hairdryer. A pillow menu is available. Digital televisions are provided.

Guests can surf the web using complimentary wired and wireless Internet access. Additionally, rooms include free toiletries and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (EUR 26 per day)
  • Extended parking on site (EUR 26 per night)

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends; EUR 30 for adults and EUR 12.50 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Karrara Terrace
  • Lobby Bistro
  • The Observatory

Things to do

  • Gym
  • Library
  • Nightclub
  • Seasonal outdoor pool

Family friendly

  • Free cot
  • In-room babysitting
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Digital channels

Food and drink

  • 24-hour room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities or services will be unavailable from September 18 2024 to December 31 2024 (dates subject to change):
  • One of the dining venues
The following facilities are closed seasonally each year. They will be closed from 20 September to 15 June:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for EUR 60.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 50 per accommodation, per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 30 for adults and from EUR 12.50 for children
  • Self-parking fee: EUR 26.00 per day
  • Extended parking fee: EUR 26.00 per night
  • Cleaning/housekeeping/linen are available for an additional fee
  • Rollaway bed fee: EUR 60.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and Eurocard. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open on 18 June and close on 02 October.
  • Pool access available from noon to 7:00 PM
  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hotel Silken Puerta
Hotel Silken Puerta America
Puerta America
Silken Puerta
Silken Puerta America
Silken Puerta America Madrid
Hotel Silken Puerta America Madrid
Hotel Puerta America Madrid
Puerta America Madrid
Hotel Puerta América Madrid
Puerta América Madrid
Puerta América
Hotel Puerta America
Silken Puerta America Hotel Madrid
Silken Puerta America Hotel
Hotel Puerta América
Hotel Puerta América Hotel
Hotel Puerta América Madrid
Hotel Puerta América Hotel Madrid

Frequently asked questions

What is the cancellation policy at Hotel Puerta América?

Hotel Puerta América offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Puerta América?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at Hotel Puerta América on 23 Dec 2024 start from NZ$265.69, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Puerta América?

Yep, Hotel Puerta América has a self car park for EUR 26.00 per day. Additionally there is extended parking for EUR 26.00 per night.

Does Hotel Puerta América have a pool?

Hotel Puerta América has a seasonal outdoor pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar. The pool is open noon to 7:00 PM (Seasonal outdoor pool open from June 18 to October 02).

What luxury perks are available at Hotel Puerta América?

Hotel Puerta América features a nightclub, 2 restaurants and 2 bars.

Is Hotel Puerta América family-friendly?

You bet! With amenities such as babysitting services and laundry facilities, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Hotel Puerta América is a hit with families.

Does Hotel Puerta América serve breakfast?

You bet, buffet brekkie is offered weekdays between 7:00 AM and 10:30 AM and on weekends from 7:30 AM to 11:00 AM.

Is there a free airport shuttle available at Hotel Puerta América?

No, Hotel Puerta América does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Puerta América?

Yep, they've got a poolside bar and 2 restaurants. Pre dinner cocktails anyone? One of the dining venues will be unavailable from September 18 2024 to December 31 2024 (dates subject to change).

What time are check-in & check-out at Hotel Puerta América?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Hotel Puerta América?

No, pets are not allowed.

Hotel Puerta América Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 432 out of 792 reviews" "
Rating 8 - Good. 229 out of 792 reviews" "
Rating 6 - Okay. 71 out of 792 reviews" "
Rating 4 - Poor. 42 out of 792 reviews" "
Rating 2 - Terrible. 18 out of 792 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rachel

Stayed 1 night in Sep 2024

8/10 Good

Mayur

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
A very modern hotel renowned for the architecture. Unusual settings of each room. Electric curtains, open shower. The facilities in the room were good but lacking in the basics. There is no coffee/ tea station in the room. To turn the curtains on or off, one had to go to the room entrance door. Wish it was near the bedside. There were no electric points next to the bedside..
Stayed 3 nights in Sep 2024

10/10 Excellent

Daniel Adam Horan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fantastic hotel, well located and with Friendly & helpful staff. Highly recommend.
Stayed 1 night in Sep 2024

10/10 Excellent

Hourvash

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 4 nights in Sep 2024

8/10 Good

isabel

Travelled with family
Liked: Cleanliness, staff & service
Average hotel
Hotel rooms are a little bit old.. or maybe it was only my room as every floor plant is different. I like the location for going to the airport easily but staying close to Madrid centro
Stayed 1 night in Aug 2024

6/10 Okay

Amir

Travelled with partner
Liked: Staff & service, amenities
Property was pretty good. The rooms that were given to us the carpets had stains all over the place.
Stayed 1 night in Aug 2024

6/10 Okay

Jeffrey

Business traveller
Liked: Cleanliness, staff & service, amenities
Excellent staff -- professional and courteous. Rooms and facility were cutting edge but are now a bit tired and in need of some maintenance or updates. Pool is a nice feature. Location is quite good. Nice walk to many restaurants or to public transport on metro. Street parking available nearby.
Stayed 3 nights in Aug 2024

8/10 Good

Carl Jack, Calgary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Metro. Did not have the room upgrade I am expecting
Stayed 3 nights in Aug 2024

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is amazing and easy to get around with metro
Stayed 2 nights in Aug 2024

10/10 Excellent

Anil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Everything was excellent except the outlets. We had to request extension cord to be able to use our phone charger. Good thi g is that the service man provided it right away, so it was taken care of within few minutes. It would've been appreciated if they had a table to put some stuff like in room breakfast, small microwave etc. Also refrigerator was not working right. Even after you keep water bottles in it overnight, it won't cool down. One final thing, shower / tub was open to sink and toilet seat, so it will wet those areas after you take shower. It would have been better if they had a shower curtain also or the shower head can be turned towards the wall to prevent mist spilling outside of the shower area. Vanity mirror vitually becomes useless die to fog after the shower due to inefficient ventilation. But let reiterate that despite of all of these issues it was awesome room with unique space ship theme.
Stayed 3 nights in Aug 2024

8/10 Good

Lorrie, Bonnyville

Stayed 3 nights in Jul 2024

10/10 Excellent

Luis

Stayed 5 nights in May 2024

10/10 Excellent

Jeffrey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property and amenities. Staff is professional and courteous. Pool is a welcome feature in heat of the summer.
Stayed 1 night in Jul 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Edward Krueger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
By booking with Expedia, I was allowed to check in four hours early, which was HUGE as I could get into my room and sleep after an 8-hour flight from NYC. As an architect, this hotel is special, as the rooms on each floor are designed by different architects, many of them world-famous.
Stayed 2 nights in Jul 2024

10/10 Excellent

Juan Carlos

Liked: Cleanliness, staff & service
It’s a good option good location
The hotel is great and each floor has a different theme , we stayed before there at floors 2 and 7 , this time was floor 3 and it was a bit disappointing, the design is minimalist and the bed was not very comfortable
Stayed 4 nights in Jul 2024

8/10 Good

Rejoice

Stayed 4 nights in Jul 2024

8/10 Good

Nuno

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It's ok
Stayed 1 night in Jun 2024

4/10 Poor

Gareth

Business traveller
Disliked: Cleanliness, staff & service, amenities
Overall I didn’t like the property. In my room, the shades didn’t work and there was no blackout lines. The rooms are big, however, they’re tired and old. No coffee machines in room, I was charged 5 Euros for a machine coffee. Breakfast as not worth the money. The property is on the highway and far from Madrid.
Stayed 1 night in Jul 2024

10/10 Excellent

Dara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well located near a metro station. Great views and excellent facilities. The room was spotless and well appointed. Probably one of the best hotels I stayed at in a long time. Room was big, views great and each floor had a different theme. Perfect for families, business and couples.
Stayed 2 nights in Jun 2024

8/10 Good

LOURDES, BRISTOL

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tienen mucha variedad en el desayuno todo muy bueno. Las habitaciones son amplias y la cama muy grande y comoda.
Stayed 2 nights in Jun 2024

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Interesting design concept. Really good place for resting and easy access to transportation.
Stayed 2 nights in Jun 2024

10/10 Excellent

EDUARDO

Stayed 1 night in Jun 2024

10/10 Excellent

Leticia

Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 1 night in Jun 2024

10/10 Excellent

Greggory

Stayed 3 nights in May 2024