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InterContinental Madrid by IHG

5.0 star property
Luxury Madrid hotel in Chamberí with a health club

Photo gallery for InterContinental Madrid by IHG

Exterior
Presidential Suite, 1 King Bed, Terrace (View, Ava Suite, Club Lounge Access)
Interior
Exterior
Body treatments, Thai massages, sports massages, facials, massages

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Spa
  • Parking available
  • Pet-friendly
  • Gym
  • Room service
The current price is NZ$417
includes taxes & fees
2 Mar - 3 Mar

Explore the area

Map
Paseo de la Castellana 49, Madrid, Madrid, 28046
  • Paseo de la Castellana
    ‪1 min walk‬
  • Sorolla Museum
    ‪4 min walk‬
  • U.S. Embassy
    ‪7 min walk‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪22 min drive‬

Room options

View all photos for Suite, 1 King Bed, Terrace (Ambassador, Club Lounge Access)

Suite, 1 King Bed, Terrace (Ambassador, Club Lounge Access)

Suite, 1 King Bed, Terrace (Ambassador, Club Lounge Access)

Highlights

Terrace
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
  • 40 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Classic Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 Single Bed

View all photos for Premium Room (Club Lounge Access)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Premium Room (Club Lounge Access)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
HDTV
Hypo-allergenic bedding
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 Single Bed

View all photos for Premium Room

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Premium Room

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 Single Bed

View all photos for Presidential Suite, 1 King Bed, Terrace (View, Ava Suite, Club Lounge Access)

Presidential Suite, 1 King Bed, Terrace (View, Ava Suite, Club Lounge Access) | Terrace/patio

Presidential Suite, 1 King Bed, Terrace (View, Ava Suite, Club Lounge Access)

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 96 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed (View, Club Lounge Access)

Junior Suite, 1 King Bed with Sofa bed (View, Club Lounge Access)

Junior Suite, 1 King Bed with Sofa bed (View, Club Lounge Access)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
HDTV
Hypo-allergenic bedding
  • 40 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Room, 2 Single Beds

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Classic Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 26 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Premium Room, 1 King Bed (Club Lounge Access, extrabed option)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Premium Room, 1 King Bed (Club Lounge Access, extrabed option)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
HDTV
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 Queen Bed

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Classic Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Presidential Suite, Multiple Beds (View, Club Lounge Access)

Presidential Suite, Multiple Beds (View, Club Lounge Access)

Presidential Suite, Multiple Beds (View, Club Lounge Access)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
Kitchenette
  • 106 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Premium Room, 1 King Bed (Club Lounge Access, Castellana View)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Premium Room, 1 King Bed (Club Lounge Access, Castellana View)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
HDTV
Hypo-allergenic bedding
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Single Beds (Club Lounge Access, Castellana View)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Premium Room, 2 Single Beds (Club Lounge Access, Castellana View)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
HDTV
Hypo-allergenic bedding
  • 30 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Classic Room, 2 Single Beds, Accessible

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Classic Room, 2 Single Beds, Accessible

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 30 sq m
  • Sleeps 2
  • 2 Single Beds

Similar properties

Pool

Barceló Torre de Madrid

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
4.7 out of 5, Exceptional, (1561)
The price is NZ$500
for 1 room
includes taxes & fees
5 Mar - 6 Mar
Barceló Torre de Madrid

About the area

Madrid

A luxury stay in the heart of Madrid awaits you at InterContinental Madrid by IHG. Within a 5-minute stroll you'll find Sorolla Museum and Santiago Bernabéu Stadium within a 30-minute walk. Highlights at this family-friendly hotel include a restaurant, a gym and a bar/lounge. .A day of pampering can include Thai massages, sports massages and facials. The fine-dining restaurant, El Jardin Restaurant, is open for breakfast, brunch, lunch and dinner. Enjoy the gym and sauna. 17829 square feet (1657 square metres) of event facilities include 15 meeting rooms and a conference centre, and other business amenities include a 24-hour business centre and limo/town car service. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning buffet breakfast is served between 6:30 AM and 11 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also valet parking, along with the convenience of car rentals on site. .With a stay at this 5-property class Chamberí hotel, you'll be 2.4 km (1.5 mi) from Thyssen-Bornemisza National Museum and 2.7 km (1.7 mi) from Prado Museum.

What's nearby

  • Santiago Bernabéu Stadium - 4 min drive
  • Prado Museum - 5 min drive
  • El Retiro Park - 6 min drive
  • Royal Palace of Madrid - 7 min drive
  • Plaza Mayor - 8 min drive

Getting around

  • Gregorio Maranon Station - 3 min walk
  • Nuevos Ministerios Station - 15 min walk
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 22 min drive

Restaurants

  • ‪Club Lounge InterContinental - ‬1 min walk
  • ‪Casa Longinos - ‬3 min walk
  • ‪Opium Madrid - ‬6 min walk
  • ‪El Jardín del InterContinental - ‬1 min walk
  • ‪BiBo Madrid - ‬4 min walk

About this property

InterContinental Madrid by IHG

Luxury Madrid hotel in Chamberí with a health club
InterContinental Madrid by IHG offers its guests a health club and a sauna. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A 24-hour business centre, 15 meeting rooms, and limo/town car service are available. Event space at this hotel measures 17829 square feet (1657 square metres) and includes a conference centre. Spa services, a terrace, and multilingual staff are also featured at the luxury InterContinental Madrid by IHG. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 5-star Madrid hotel is smoke free.

  • 1 building
  • 302 guestrooms or units
  • 7 levels
  • 17829 sq ft of conference space
  • 1657 sq. m of conference space
  • Built in 1953
  • Deli
  • Childcare (surcharge)
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers for purchase
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
InterContinental Madrid by IHG offers 302 accommodations with minibars and laptop-compatible safes. Pillowtop beds feature Egyptian cotton sheets, down duvets and premium bedding. A pillow menu is available. Guests can surf the web using complimentary wired and wireless Internet access.

Bathrooms include bathrobes, slippers, bidets and complimentary toiletries. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include sports massages, Thai massages, facials and body treatments.

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Arabic, Catalan, Chinese (Mandarin), English, French, German, Greek, Hungarian, Italian, Portuguese, Romanian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Limo/town car service
  • Onsite parking available only on request
  • Secured, covered parking on site (EUR 37 per night)
  • Secured, covered valet parking on site (EUR 37 per night)
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11 AM for a fee: EUR 39 for adults and EUR 19.50 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • El Jardin Restaurant

Things to do

  • 24-hour gym
  • Piano
  • Sauna
  • Shopping

Family friendly

  • Baby toys
  • Children's toys
  • Free cot
  • In-room babysitting
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 15 meeting rooms
  • 24-hour business centre
  • Computer station
  • Conference centre (17,829 square foot of space)

Outdoors

  • Garden
  • Terrace

Spa

  • Facials
  • In-room massages
  • Sports massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways (90 centimetre high)
  • Handrails in stairways (120 centimetre high)
  • Lift (80 centimetre wide door)
  • Magnifying mirror
  • Stair-free path to entrance
  • Thin carpet in room
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (123 centimetre high)

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • HDTV

Food and drink

  • 24-hour room service
  • Champagne service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: EUR 40 per pet, per night, plus a deposit of EUR 250 per stay
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 18 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 39.0 for adults and from EUR 19.5 for children
  • Covered self-parking fee: EUR 37 per night
  • Valet parking fee: EUR 37 per night
  • Pet deposit: EUR 250 per stay
  • Pet fee: EUR 40 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses wind and solar energy, plus eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, Eurocard, debit cards and cash. This property uses wind and solar energy, plus eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

InterContinental Hotel Madrid
InterContinental Madrid
Madrid InterContinental
Intercontinental Madrid Hotel Madrid
InterContinental Madrid Hotel

Frequently asked questions

What is the cancellation policy at InterContinental Madrid by IHG?

InterContinental Madrid by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at InterContinental Madrid by IHG?

As of 19 Feb 2025, prices found for a 1-night stay for 2 adults at InterContinental Madrid by IHG on 2 Mar 2025 start from NZ$417.09, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at InterContinental Madrid by IHG?

Yep, InterContinental Madrid by IHG has a secured covered self car park for EUR 37 per night. Onsite parking is limited.

Is there a spa on site at InterContinental Madrid by IHG?

There's no onsite spa, but this property does offer services like facials and body treatments, as well as Thai massages.

What makes InterContinental Madrid by IHG a romantic place to stay?

Garden-view dining and couples dining, as well as pillowtop beds and massage services available in the guestrooms, help set the scene for a romantic weekend at InterContinental Madrid by IHG.

Is InterContinental Madrid by IHG family-friendly?

You bet! With amenities such as children's meals and babysitting services, as well as childcare services and free infant beds in the guestrooms, it's no surprise that InterContinental Madrid by IHG is a hit with families.

Does InterContinental Madrid by IHG serve breakfast?

Yeah, buffet brekkie is on offer daily between 6:30 AM and 11 AM.

Is there a free airport shuttle available at InterContinental Madrid by IHG?

No, InterContinental Madrid by IHG does not offer an airport shuttle service.

Is there a bar or restaurant at InterContinental Madrid by IHG?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, brunch, lunch and dinner.

What time are check-in & check-out at InterContinental Madrid by IHG?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at InterContinental Madrid by IHG?

Cats and dogs are welcome at InterContinental Madrid by IHG, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 8 kg per pet.

InterContinental Madrid by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 436 out of 701 reviews
Rating 8 - Good. 184 out of 701 reviews
Rating 6 - Okay. 44 out of 701 reviews
Rating 4 - Poor. 28 out of 701 reviews
Rating 2 - Terrible. 9 out of 701 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Monica

Stayed 2 nights in Oct 2024

10/10 Excellent

Fernando

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Todo muy bien excelente hotel
Stayed 4 nights in Nov 2024

10/10 Excellent

BERNARDO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lady in front desk Ima. Bernardo.
Stayed 2 nights in Nov 2024

10/10 Excellent

IBRAHIM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Jose H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Jose H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Great location staff very helpful much to do around the are
Stayed 1 night in Oct 2024

8/10 Good

Monica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, delicious breakfast, very helpful staff, comfy beds, spacious bathroom
Stayed 1 night in Oct 2024

10/10 Excellent

Gaith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good staff excellent customer service easy and fast check in and check out very clean room
Stayed 5 nights in Sep 2024

4/10 Poor

Raul, Lima

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property needs to be refurbished
Stayed 1 night in Jun 2024

10/10 Excellent

Molly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and elegant. The staff was welcoming and helpful- from the bellman and VIP Checkin to the cleaning staff and lounge staff. We really enjoyed our stay! We will be back.
Stayed 5 nights in Aug 2024

10/10 Excellent

MARBETHE

Liked: Cleanliness, staff & service, property conditions & facilities
great hotel and staff
Stayed 2 nights in Aug 2024

2/10 Terrible

Ali

I ended paying 440 euro extra for the room over I already paid Expedia
Stayed 2 nights in Aug 2024

10/10 Excellent

John

Travelled with family
Liked: Staff & service, property conditions & facilities
Nice spot
Stayed 1 night in Jul 2024

10/10 Excellent

Susanna, San Antonio Texas

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hospitality and delicious club level food and drinks
Stayed 7 nights in Jul 2024

10/10 Excellent

Tabitha

Business traveller
Liked: Cleanliness, room comfort
Stayed 3 nights in Jul 2024

8/10 Good

Garrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
High standard of facilities, room size. Location ok. Staff friendly, helpful, courteous and professional. Only shortcomings were other than news channels, there was no English tv or movies and there were no separate sheets on the bed which would have been preferrable to Doona/quilt given the temperature. Highly recommended.
Stayed 3 nights in Jul 2024

2/10 Terrible

joseph, allentown

I tried to cancel my reservation due to an unexpected surgery that I needed to have on June 25th resulting in me being non weight bearing for 8 weeks and therefore unable to travel. The hotel was completely inflexible refusing to refund my pre-payment despite me being a regular customer in the past. I am a business owner of a US based company who has a subsidiary in Madrid. This requires me to make regular visits to Spain. I can guarantee that future visits will not include staying at this hotel.
Stayed 2 nights in Jul 2024

10/10 Excellent

Mauricio

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very good
Stayed 3 nights in Jul 2024

10/10 Excellent

katya aranda

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Una estancia genial, mucho cuidado en los detalles. Lo mejor todo el personal de servicio
Stayed 1 night in Jul 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

Nathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel in Madrid
We stayed at this hotel as part of a longer trip through Spain. This was by far the best hotel. The service was excellent. The breakfast was excellent. The rooms were very large and clean. The breakfast buffet is excellent. It’s not located near the Madrid central attractions, but the overall service makes it worth it to stay a little further out. I would not hesitate to stay here again. I cannot think of a single negative thing about this hotel.
Stayed 3 nights in Jun 2024

10/10 Excellent

bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jun 2024

10/10 Excellent

Tanit, Pirrbright

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Tan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, room comfort
Cheerful and warm staff
From checkin to checkout, the service was impeccable. Laura at the reception desk greeted me and my crew with cheer and warmth. My group will come back.
Stayed 1 night in Jun 2024