See all properties
Save

Melia Madrid Princesa

5.0 star property
Luxury Madrid hotel in Moncloa-Aravaca with a full-service spa
your current months are October, 2024 and November, 2024.
October 2024
November 2024

Photo gallery for Melia Madrid Princesa

Lobby sitting area
Point of interest
Bar (on property)
Indoor pool, open 11:00 AM to 9:00 PM, pool loungers, lifeguards on site
The Level, Junior Suite | Wardrobe

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Breakfast available
  • Restaurant
  • Pool
    Pool
  • Pet-friendly
    Pet-friendly
  • Bar
    Bar
  • Spa
    Spa

Explore the area

Map
Princesa 27, Madrid, Madrid, 28008
    Plaza de España - Princesa
    1 min walk
    Gran Via
    7 min walk
    Lope de Vega Theatre
    10 min walk
    Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    25 min drive

Room options

View all photos for The Level Grand Premium Connecting Views (4AD)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

The Level Grand Premium Connecting Views (4AD)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 71 sq m
  • City view
  • Sleeps 4
  • 1 Double Bed OR 2 Single Beds

View all photos for Grand Room (Premium Views - The Level Access,2+1)

Eco-friendly toiletries, hair dryer, dressing gowns, slippers

Grand Room (Premium Views - The Level Access,2+1)

Highlights

Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 46 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for The Level Grand Premium Connecting Views (2+2)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

The Level Grand Premium Connecting Views (2+2)

Highlights

Separate sitting area
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 71 sq m
  • City view
  • Sleeps 4
  • 1 Double Bed OR 2 Single Beds

View all photos for Melia Room, 1 Queen Bed

Melia Room, 1 Queen Bed

Melia Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room (Melia The Level - Lounge Access, 2+1)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Room (Melia The Level - Lounge Access, 2+1)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Twin Room (Melia, 2+1)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Twin Room (Melia, 2+1)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
  • 25 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Melia The Level - The Level Lounge Access

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Melia The Level - The Level Lounge Access

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Twin Room (Melia, 3)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Twin Room (Melia, 3)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Down duvet
  • 25 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for The Level, Junior Suite

The Level, Junior Suite

The Level, Junior Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 50 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Premium - The Level Lounge Access

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Grand Premium - The Level Lounge Access

Highlights

Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 46 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room (Melia The Level - Lounge Access, 3)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Room (Melia The Level - Lounge Access, 3)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Family Room

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Family Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
  • 33 sq m
  • Sleeps 2
  • 1 Double Bed and 2 Single Beds

View all photos for Room (Grand Premium The Level (2+1))

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Room (Grand Premium The Level (2+1))

Highlights

Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 46 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Family Room (2+2)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Family Room (2+2)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Sofa bed - queen
Down duvet
  • 33 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Family Room (2+1)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Family Room (2+1)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Sofa bed - queen
Down duvet
  • 33 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Premium Room, City View

Premium Room, City View

Premium Room, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
  • 25 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Melia Twin Room

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Melia Twin Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Pillow-top bed
  • 25 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Grand Room (Premium Views - The Level Access)

Eco-friendly toiletries, hair dryer, dressing gowns, slippers

Grand Room (Premium Views - The Level Access)

Highlights

Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 46 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite (Princesa)

Grand Suite (Princesa)

Grand Suite (Princesa)

Highlights

Deck/patio
Separate sitting area
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
  • 88 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Melia Room, Triple Room

Melia Room, Triple Room

Melia Room, Triple Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Down duvet
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for The Level, Suite

The Level, Suite | Living area

The Level, Suite

Highlights

Separate sitting area
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Flat-screen TV
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite

Presidential Suite

Presidential Suite

Highlights

Deck/patio
Separate sitting area
Soundproofed
Private indoor hot tub
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
  • 105 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Pool
Barceló Torre de Madrid
Pool
Free WiFi
Restaurant
Air conditioning
4.7 out of 5, Exceptional, (1308)
The price is NZ$874
for 1 night
includes taxes & fees
4 Oct - 5 Oct
Barceló Torre de Madrid

About the area

Madrid

A luxury stay in the heart of Madrid awaits you at Melia Madrid Princesa. Within just a 10-minute stroll, you'll find Plaza de España - Princesa and Gran Via. Highlights at this eco-friendly hotel include a full-service spa, a restaurant and an indoor swimming pool. .A day of pampering can include hot stone massages, sports massages and facials. Bar Bribone is the hotel's own bar. Enjoy the 24-hour gym, pool loungers and lifeguards on site as well as access to bike hire. 20183 square feet (1875 square metres) of event facilities include 18 meeting rooms and a conference centre, and other business amenities include a business centre. Plus you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. On weekend mornings buffet breakfast is available. There's also the convenience of car rentals on site. .Sights within a 20-minute walk of this 5-property class Moncloa-Aravaca hotel include Lope de Vega Theatre and Puerta del Sol.

What's nearby

  • Plaza de España - Princesa - 1 min walk
  • Gran Via - 7 min walk
  • Lope de Vega Theatre - 10 min walk
  • Puerta del Sol - 19 min walk
  • Plaza Mayor - 5 min drive

Getting around

  • Ventura Rodriguez Station - 1 min walk
  • Madrid Principe Pio Station - 19 min walk
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 25 min drive

Restaurants

  • ‪Cafeteria Dublin - ‬1 min walk
  • ‪El Pimiento Verde - ‬3 min walk
  • ‪Goiko Grill - ‬1 min walk
  • ‪Kai Thai - ‬2 min walk
  • ‪Las Cuevas del Duque - ‬2 min walk

About this property

Melia Madrid Princesa

Luxury Madrid hotel in Moncloa-Aravaca with a full-service spa
Melia Madrid Princesa offers its guests a full-service spa, an indoor pool, and a 24-hour fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a business centre and 18 meeting rooms. Event space at this hotel measures 20183 square feet (1875 square metres) and includes a conference centre. Multilingual staff, tour/ticket assistance, and concierge services are also featured at the luxury Melia Madrid Princesa.

This 5-star Madrid hotel is smoke free.

  • 1 building
  • 273 guestrooms or units
  • 12 levels
  • 20183 sq ft of conference space
  • 1875 sq. m of conference space
  • Built in 1967
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue
Melia Madrid Princesa offers 273 accommodations with minibars and laptop-compatible safes. Pillowtop beds feature Egyptian cotton sheets, down duvets and premium bedding. A pillow menu is available. Flat-screen televisions come with premium satellite channels. Bathrooms include dressing gowns, slippers, bidets and complimentary toiletries.

This Madrid hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Guests can pamper themselves with a trip to the on-site spa, which has 1 treatment room. Services include hot stone massages, sports massages, facials and body treatments.

The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Languages

Arabic, Bulgarian, Chinese (Mandarin), English, French, German, Italian, Lithuanian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Offsite parking available (EUR 32 per day)

Food and drink

  • Weekend buffet breakfast available for a fee: EUR 22 for adults and EUR 14 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bar Bribone
  • Desayuno Moisaco
  • Restaurane Mosaico

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Bicycle tours
  • Full-service spa
  • Indoor pool
  • Stereo
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets on request
  • Change of towels on request
  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 18 meeting rooms
  • Business centre
  • Conference centre (20,183 square foot of space)

Outdoors

  • Pool loungers

Full-service spa

  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Spa open daily
  • Sports massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift (151 centimetre wide door)
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • 12 floors
  • Banquet hall
  • Building
  • Built in 1967
  • Eco-friendly cleaning products used
  • Lifeguards
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian-cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly cleaning products available
  • Eco-friendly toiletries
  • Heating (climate-controlled)
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
Please note: This property’s Half Board and Full Board rates do not include beverages.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Pets: EUR 40 per pet, per stay
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 66.0 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 22 for adults and from EUR 14 for children
  • Nearby parking fee: EUR 32 per day (656 ft away)
  • Pet fee: EUR 40 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: EUR 66.0 per night
  • Facilities fee: EUR 15 per person, per day and includes use of: spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards; cash is not accepted
This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, JCB International, Carte Blanche and Eurocard. Cash is not accepted. This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Pool access available from 11:00 AM to 9:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Melia Hotel Madrid Princesa
Melia Madrid Princesa
Melia Madrid Princesa Hotel Madrid
Sol Melia Madrid Princesa
Melia Madrid Princesa Hotel
Melia Princesa Hotel
Melia Princesa
Meliá Madrid Princesa Hotel
Meliá Princesa Hotel
Meliá Princesa
Meliá Madrid Princesa
Melia Madrid Princesa Hotel
Melia Madrid Princesa Madrid
Melia Madrid Princesa Hotel Madrid

Frequently asked questions

What is the cancellation policy at Melia Madrid Princesa?

Melia Madrid Princesa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Melia Madrid Princesa?

As of 20 Sept 2024, prices found for a 1-night stay for 2 adults at Melia Madrid Princesa on 13 Oct 2024 start from NZ$456.09, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a spa on site at Melia Madrid Princesa?

Yep, there is an onsite spa at Melia Madrid Princesa. You'll enjoy heaps of services like facials and body treatments, as well as sports massages.

Does Melia Madrid Princesa have a pool?

Melia Madrid Princesa has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 11:00 AM to 9:00 PM.

What makes Melia Madrid Princesa a romantic place to stay?

Couples spa treatments and romance packages, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Melia Madrid Princesa.

Does Melia Madrid Princesa serve breakfast?

Sure does, buffet breakfast is offered at weekends.

Is there a free airport shuttle available at Melia Madrid Princesa?

No, Melia Madrid Princesa does not offer an airport shuttle service.

Is there a bar or restaurant at Melia Madrid Princesa?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Melia Madrid Princesa?

Check-in begins at 3:00 PM. Check-out time is noon.

Melia Madrid Princesa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 612 out of 957 reviews" "
Rating 8 - Good. 245 out of 957 reviews" "
Rating 6 - Okay. 59 out of 957 reviews" "
Rating 4 - Poor. 22 out of 957 reviews" "
Rating 2 - Terrible. 19 out of 957 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two completely different experiences
Initially we were in a standard room and it wasn’t even closed to a five stars hotel. Walls were dirty, curtains were ripped apart. We asked to be upgraded, and of course for a significant cost, the new room was outstanding! A completely different experience. Service was great all the time but definitely I would recommend the upgrade level.
Stayed 4 nights in Jun 2024

10/10 Excellent

Dr Marcos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Ruth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay in central Madrid, friendly and professional staff!
Stayed 1 night in May 2024

10/10 Excellent

Florin

Travelled with family
Great location. Vreau clean. Helpful and polite stuff. Great restaurant
Stayed 9 nights in May 2024

10/10 Excellent

ELIZABETH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exquisite hotel - we stayed in a grand level room. Loved the little gifts we got each night (a bottle of liquer, a box of chocolates, a sleep kit, a luggage tag) plus lots of water and discounts. The room itself was huge, very modern and clean. They had thought of everything and positioned everything in the room where you would hope to have it. The only thing that I personally wasn’t so keen on was the glass door connecting the bath and shower to the rest of the room a) because it was see through and b) because my mum walked into it in the middle of the night! But everything else was so perfect, it’s a minor minor point. Staff incredible, The Level food was great and the restaurant was faultless. Was sad to leave!
Stayed 3 nights in May 2024

10/10 Excellent

Chris

Travelled with family
This is beautiful property. I can hardly wait to return on my next visit to Madrid.
Stayed 1 night in May 2024

10/10 Excellent

Juan Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 6 nights in Apr 2024

8/10 Good

chunna, Kanata

Stayed 2 nights in May 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

2/10 Terrible

Randy

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
BEWARE - DO NOT STAY HERE! It’s a 1 star!
This is NOT a 5 star hotel. More like a 3 star for lobby and 1.5 star for the rooms, pool and gym. All I do is stay in 5 Star hotels and this place is junk. The room is super old. The shower is terrible. Functions like a shower from the 50’s. The facility pictures are a scam. The pool is in the basement. Super small and makes you feel trapped. And on top of all that you need to call to make an appointment to use it!! You can’t even pay me to use it. The gym is worse than a prison gym. Super small in the basement. Hot and humid. No windows. It’s a death chamber. I can’t believe they think this is a 5 star. They don’t even deserve a 3 star. Oh yeah and the internet is 1MB download and upload useless. Can hardly check email let alone have business zoom calls. PLUS the hallways and rooms smell like MOLD! This hotel is a SCAM and should be ashamed of themselves! UPDATE: They called trying to upgrade me to another room that was just as bad but bigger. Mold scent everywhere. My throat hurts. My clothes smell like mold. I haven’t slept. Completely trash!
Stayed 2 nights in May 2024

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel
The hotel felt high class, everything was great. Friendly staff, luxurious lobby, spacious room, comfortable bed. And great location with a subway and bus station just outside the hotel. There was a strange smell in our family room but it got better after I opened the windows and didn't notice it afterwards.
Lobby
Huge family room
Stayed 3 nights in Apr 2024

8/10 Good

Andres

Business traveller
Liked: Cleanliness, staff & service, amenities
Mi sexta vez en esto hotel, con muy buena ubicación. Excelente desayuno, pero pueden trabajar en renovar las habitaciones las cuales están un poco pasadas de moda. Al igual mencionan que tienen piscina, cobran 30 Euros y parece una bañera!
Stayed 1 night in May 2024

10/10 Excellent

Tia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and walkable to major sights. Room was perfect size
Stayed 4 nights in Feb 2024

10/10 Excellent

Yancarlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 3 nights in Apr 2024

10/10 Excellent

Paul, Montgomery

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Have stayed here twice.
Stayed 3 nights in Dec 2023

10/10 Excellent

JONATHAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with wonderful staff. A bit loud at night but otherwise perfect.
Stayed 7 nights in Apr 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2024

10/10 Excellent

ESTHER

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing is excellent
Stayed 2 nights in Apr 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Beautiful, clean, and great breakfast. 100% recommend getting VIP access and check-in. Food all day available at no cost for VIP guests. 10/10!
Stayed 2 nights in Apr 2024

10/10 Excellent

Noel

Stayed 4 nights in Mar 2024

10/10 Excellent

Joseph

Stayed 3 nights in Mar 2024

10/10 Excellent

Glyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One word - Spectacular
One of the best hotels we’ve ever stayed at. Amazing service from all the staff. Room was spectacular!! Well worth the upgrade to Levels as well. The free drink, food and snacks was well worth it.
Stayed 3 nights in Mar 2024

10/10 Excellent

CARLOS E

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient area and perfect service
Great hotel near to Plaza España and La Gran Via. Perfect area to walk, dine and shop. Service at every area was remarkable good. Food and seevice at the restaurant are superior compared with other hotels.
Stayed 5 nights in Mar 2024

10/10 Excellent

Diego Fernando Cristancho, mountain view

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very centric, walking distance to everything and a metro station closed by! Will stay here again
Stayed 6 nights in Mar 2024