See all properties
Save

Hotel Botanico San Lazzaro

5.0 star property
Stylish beach retreat with outdoor pool
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Botanico San Lazzaro

Outdoor pool, open 10 AM to 7 PM, pool umbrellas, pool loungers
Superior Room | View from room
Grotto Suite
View from property
Premier Suite (Special)

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • Pool
  • Hot tub
  • Parking available
  • Pet-friendly
  • Spa

Explore the area

Map
Via Lazzaro 25, (entrance Via G. Capone 27), Maiori, SA, 84010
  • Giardino Esotico Beniamino Cimini
    1 min walk
  • Masaniello Restaurant
    5 min walk
  • Vietri sul Mare Station
    15 min drive
  • Naples (NAP-Naples Intl.)
    101 min drive

Room options

View all photos for Comfort Room

Comfort Room

Comfort Room

Highlights

Deck/patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Premium bedding
  • 30 sq m
  • Sea view
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Premier Suite (Special)

Premier Suite (Special)

Premier Suite (Special)

Highlights

Deck/patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
  • 40 sq m
  • Sea view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Room

Superior Room

Superior Room

Highlights

Deck/patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Premium bedding
  • 24 sq m
  • Sea view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Premier Suite

Premier Suite

Premier Suite

Highlights

Deck/patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Premium bedding
  • 40 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Deck/patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Premium bedding
  • 20 sq m
  • Sea view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Room

Family Room | Living area

Family Room

Highlights

Deck/patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Premium bedding
  • 45 sq m
  • Sea view
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

Highlights

Deck/patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Premium bedding
  • 21 sq m
  • Sea view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite (Herbarium)

Suite (Herbarium)

Suite (Herbarium)

Highlights

Deck/patio
Soundproofed
Individually furnished
Individually decorated
Private pool
Air conditioning
Heating
Connecting rooms available
  • 40 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Garden Suite

Garden Suite

Garden Suite

Highlights

Deck/patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Premium bedding
  • 15 sq m
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Grotto Suite

Grotto Suite

Grotto Suite

Highlights

Garden
Deck/patio
Soundproofed
Individually furnished
Individually decorated
Private outdoor hot tub
Air conditioning
Connecting rooms available
  • 30 sq m
  • Sea view
  • Sleeps 3
  • 1 Queen Bed

About the area

Maiori

A luxury stay in Maiori awaits you at Hotel Botanico San Lazzaro. Within just a 15-minute stroll, you'll find Maiori Beach and Maiori Harbour. Highlights at this beach hotel include 2 restaurants, a full-service spa and a nearby private beach. .A pampering day can include massages along with access to the sauna. At the hotel's own lounge bar or beach bar, you can enjoy a drink. Enjoy the outdoor swimming pool, Hot tub, sauna and pool loungers. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Free continental breakfast is available daily between 7:30 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also self parking, along with the convenience of a free area shuttle. .Near this 5-property class Maiori hotel, you'll find Amalfi Beach.

What's nearby

  • Maiori Beach - 8 min walk
  • Amalfi Cathedral - 6 min drive
  • Villa Rufolo - 10 min drive
  • Atrani Beach - 23 min drive
  • Amalfi Beach - 29 min drive

Getting around

  • Vietri sul Mare Station - 15 min drive
  • Naples International Airport (NAP) - 101 min drive

Restaurants

  • ‪Bar Eldorado Maiori - ‬9 min walk
  • ‪Bar Oriente - ‬7 min walk
  • ‪Hotel Pietra di Luna - ‬5 min walk
  • ‪Pasticceria Napoli - ‬7 min walk
  • ‪Ristorante Pizzeria Nettuno - ‬10 min walk

About this property

Hotel Botanico San Lazzaro

Stylish beach retreat with outdoor pool
Feel the sun on your face and the sand in your toes on the private black sand beach, located just 50 metres away. Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with free beach club on site and umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Hotel Botanico San Lazzaro such as an outdoor pool and a hot tub.

Free breakfast is served daily. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This luxury hotel also offers a steam room, a garden and a terrace. For a fee, parking is available.

This 5-star Maiori hotel is smoke free.

  • 1 building
  • 21 guestrooms or units
  • 5 levels
  • 2 dining venues
  • Built in 1870
  • Continental breakfast (free)
  • Deli
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
Hotel Botanico San Lazzaro offers 21 accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include baths or showers with in-room jetted baths, a rainfall showerhead and a hydromassage showerhead. Bathrooms are also outfitted with dressing gowns, designer toiletries and bidets.

This Maiori hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is provided on a daily basis.

The on-site spa has massage/treatment rooms. Services include massages. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 14 years old are not allowed in the spa.

Languages

English, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Free area shuttle up to 1 km
  • Area shuttle
  • Train station pick-up shuttle (surcharge)
  • Secured parking on site (EUR 30 per day)

Food and drink

  • Free continental breakfast available daily 7:30 AM to 10:30 AM
  • 2 restaurants
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Things to do

  • Free beach club
  • Full-service spa
  • Outdoor pool
  • Sauna
  • Spa tub
  • Steam room
  • TV in common areas

Family friendly

  • Free area shuttle
  • In-room babysitting
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Massage
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Steam room

Accessibility

  • Lift

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub or hydromassage showerhead
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch flat-screen TV

Food and drink

  • Champagne service
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Please be informed that this hotel is reachable by panoramic lift and by 80 stairs only.

Renovations and closures

The property is closed during November, December, January, February and March.

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 50.0 per night.
  • Cots (infant beds) are available for EUR 20.0 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.00 per person, per night. This tax does not apply to children under 14 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 150 per vehicle (one way)
  • Secured self-parking fee: EUR 30 per day
  • Crib (infant bed) fee: EUR 20.0 per night
  • Rollaway bed fee: EUR 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Pool access available from 10 AM to 7 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Botanico San Lazzaro
Botanico San Lazzaro Maiori
Hotel Botanico San Lazzaro
Hotel Botanico San Lazzaro Maiori
Hotel Lazzaro
Hotel San Lazzaro
San Lazzaro Hotel
Hotel Botanico San Lazzaro Maiori, Italy - Amalfi Coast
Hotel Botanico San Lazzaro Maiori Italy - Amalfi Coast
Botanico San Lazzaro Maiori
Hotel Botanico San Lazzaro Hotel
Hotel Botanico San Lazzaro Maiori
Hotel Botanico San Lazzaro Hotel Maiori

Frequently asked questions

What is the cancellation policy at Hotel Botanico San Lazzaro?

Hotel Botanico San Lazzaro offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Botanico San Lazzaro?

Yep, Hotel Botanico San Lazzaro has a secured self car park for EUR 30 per day.

Are there any beaches close to Hotel Botanico San Lazzaro?

Yep, Hotel Botanico San Lazzaro is a short 8-minute walk from Maiori Beach. Fun beach activities include snorkelling, waterskiing and windsurfing. You can also find boat tours.

Is there a spa on site at Hotel Botanico San Lazzaro?

Yep, there is an onsite spa at Hotel Botanico San Lazzaro. It has a steam room and a sauna. You'll enjoy services like massages.

Does Hotel Botanico San Lazzaro have a pool?

Hotel Botanico San Lazzaro has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 10 AM to 7 PM.

What luxury perks are available at Hotel Botanico San Lazzaro?

Hotel Botanico San Lazzaro features a full-service spa, an outdoor pool and 2 restaurants. All guestrooms come with Private jetted baths, hydromassage showerheads and premium bedding.

What makes Hotel Botanico San Lazzaro a romantic place to stay?

1 hot tub and a champagne service, as well as Jetted bath and premium bedding in the guestrooms, help set the scene for a romantic weekend at Hotel Botanico San Lazzaro.

Is Hotel Botanico San Lazzaro family-friendly?

You bet! With amenities such as babysitting services and laundry facilities, as well as childcare services in the guestrooms, it's no surprise that Hotel Botanico San Lazzaro is a hit with families.

Are there hot tubs in the rooms at Hotel Botanico San Lazzaro?

No, but there are Jetted bath in the guestrooms.

Does Hotel Botanico San Lazzaro serve breakfast?

Yeah, complimentary continental brekkie is offered daily from 7:30 AM to 10:30 AM.

Is there a free airport shuttle available at Hotel Botanico San Lazzaro?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Hotel Botanico San Lazzaro?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Botanico San Lazzaro?

Check-in begins at 2:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Hotel Botanico San Lazzaro?

Furry friends are welcome at Hotel Botanico San Lazzaro, with food and water bowls on offer.

Hotel Botanico San Lazzaro Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 76 out of 123 reviews" "
Rating 8 - Good. 28 out of 123 reviews" "
Rating 6 - Okay. 8 out of 123 reviews" "
Rating 4 - Poor. 6 out of 123 reviews" "
Rating 2 - Terrible. 5 out of 123 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Micah

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a must book! Ambiance location amenties and staff well exceed the online explanation. Whenever we return we are definitely booking!
Stayed 2 nights in Sep 2024

10/10 Excellent

Marc

Stayed 4 nights in Sep 2024

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Arkadiusz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Very nice hotel staff amazing
Stayed 1 night in Jun 2024

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an extraordinary experience: from the moment we were welcomed by staff, the journey with the trolley up the mountain to the reception of the hotel, the welcome drinks, the view from our room, the amazing dinner, and always friendly staff. The special garden and the lemon trees, an excellent destination. Highly recommended!
Stayed 1 night in May 2024

8/10 Good

Igor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Juliette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous. A hike up- but absolutely worth it! Like a dream.
Stayed 2 nights in Oct 2023

10/10 Excellent

Caryn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very accommodating and helpful.
Stayed 3 nights in Oct 2023

8/10 Good

Toshia, Upper Marlboro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming hotel with a really nice staff. Beautiful antique living room, amazing views of the sea, great lunch and dinner offerings, clean rooms, and nice gardens throughout. Cons: The food and drinks were really overpriced. 20 Euros for a Jack and Coke or lemon spritz in Maiori is ridiculous. The breakfast offering needs work. Beware of the amount of stairs and climb for your stay. Please prepare to climb 3 stories every time in addition to the 2 lifts. As a note to HBSL, for the 4th floor center balcony…maybe build a half wall between the balcony for some privacy and exclusion.

8/10 Good

Lior

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

Justin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay at the Hotel Botanico San Lazzaro. Staff was extremely accomodating, amazing facility. Hope we can make it back to the region in the future to stay there.
Stayed 3 nights in Aug 2023

2/10 Terrible

John

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I never write reviews unless its really good or awful. This place was awful. Do not go here. We are writing this only because we requested a partial refund and it was denied. It looks great from photos, but there are no signs to look for entry. The Room with the Hot-Tub had ants everywhere and spiders, and the alcohol in the mini fridge was in-fact drunk. When they upgraded to switch rooms, we saw that the same alcohol drink was full versus the one in the first room which was half full. Then we closed the door, it locked us out, and instead of waiting for hours to get back in- we left the hotel entirely and left about 400.00 worth of flowers in the room. I requested a refund by email partially since we stayed 1 of 2 nights were denied. Still ants in new room. They tried but it was a failure, and at least a partial refund would be suitable.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
El personal muy amable, con buena disposición de servir, pero el hotel lamentable no reúne las condiciones de 5 estrellas.
Stayed 3 nights in Aug 2023

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I loved my stay! The property itself is beautiful with the best view in Maiori! I was nervous about the parking situation and finding the hotel based on the other reviews. When we arrived at the location google maps said it was located I called the front desk and someone came down within 10 minutes to greet us and take us to the parking area. He also carried out bags and brought us up the lift. We were given welcome drinks and ate a light lunch at the pizza garden. I thought the food was very good despite the limited menu. I tried everything once and I truly loved it all. The location is perfect to walk to the shops, restaurants and beach. While the listing says there is a “private beach” what they mean is the hotel has a blocked off section beach front with chairs and towel included which was amazing. The staff were all so friendly! I had a massage and I love that as well. The only negatives I would say is that there is not a traditional shower. Just a tub. And the bed was not very comfortable but I’m sure it’s hard to order new mattresses due to the location. I preferred to stay in Maiori over Almafi (25 min drive from hotel) or Positano because it was a lot less crowded with the same beautiful views and great food! I would return!
Stayed 5 nights in Jul 2023

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel with wonderful staff. Pool is overlooking the coast with wonderful views. Staff is helpful and there for your every need.
Stayed 4 nights in Jun 2023

10/10 Excellent

Cherie

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 4 nights in May 2023

6/10 Okay

Paul Matthew

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 4 nights in Oct 2022

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing beautiful hotel!
Amazing hotel. Wonderful, service. Family run hotel and they make you feel special. Food was wonderful. Views were amazing. Great breakfast buffet each morning. The pool was wonderful with great views. I would definitely come back to stay.
Stayed 3 nights in Sep 2022

2/10 Terrible

Linsey, West des moines

Travelled with family
Disliked: Staff & service
I travel often and have never had an experience like this with a hotel. I booked a stay here through Expedia two months prior to our visit. Just a week and a half before our trip, Expedia emailed me that this hotel could no longer accommodate us and was cancelling our reservation. Meanwhile, I could see on all hotel booking sites that they had plenty of the same room I booked for sale for much more money than I originally booked ours. When I called Expedia, they said there was nothing they can do so I spent lots of long-distance dollars trying to get a hold of the hotel. When I finally did get a hold of someone, they told me that they were overbooked. I let them know that I had proof and pictures that they were trying to take my room away and sell it for more money online and this was not good practice. After spending $80 on the phone to Italy, we came to an agreement that we will only stay for three of the original 6 nights and they would upgrade us to a better room with a free bottle of wine. Once at the hotel, the room was a downgrade and there’s no bottle of wine. Even though we had already paid Expedia for the room, the hotel upon check out claimed they never received the money. I’ve dealt with Expedia many times and had never had a hotel claim this. We had to pay the hotel again even though we had already paid through Expedia. The manager assured us that he would have Expedia refund the original amount but he never did and he is not answering their calls.
Stayed 5 nights in May 2022

10/10 Excellent

Teri

Travelled with family, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The staff were superb. The room was just right. The food was great. This is a stunning property - so different from any place I've stayed. The gardens are lovely. The pool is beautiful and was perfect. The elevator ride is wild and gorgeous. I have some pretty bad knees but even the stairs were fun and exhilarating! The beach club across the street is a gem. The people who work at HBSL are AMAZINGLY lovely and I felt at home. Always a friendly greeting from everyone. I miss Domenico and his team tremendously. From the relaxing, buffet breakfast with so many choices to the wonderful meals at Donna Clelia (with superb service by Nicola), the food was outstanding. Thanks for carrying our huge bags up the stairs and down again. I love HBSL and will be back.
Stayed 3 nights in Jun 2022

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible hotel
The room was dirty, I had to clean the bath tub. We had no hot water day one so we could not shower till the evening. The staff does not speak much English, so that was difficult. The food was not great, they had no information in the room about room service and things to do. It does have lots of steps and that was difficult but I knew that going in. I would never recommend this place. Not sure who gave them a 5 star rating but it needs a 2 star rating. The amount of money I wasted on this hotel is aggravating.
Stayed 2 nights in Jun 2022

4/10 Poor

Samantha

Travelled with partner
Disliked: Property conditions & facilities
Mattress felt 30 years old. Worn furniture. Bartender told my husband he couldn’t make him a negroni because he didn’t have oranges while standing in front of a bowl of oranges. Room cleaners working past 10:00 pm were very loud. Thin walls. On the plus side, the spa manager Erika was very sweet. The steam room was a lovely experience once we got in (the front desk manager told us we had to book it in advance even though no one was using it) and was very clean. Overall, this property was not good value for your money.
Stayed 2 nights in May 2022