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Hotel Signum

4.0 star property
Family-friendly hotel with 2 restaurants and winery
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Signum

View from property
Outdoor pool, pool loungers
Suite
Hiking
Villa (Suite) | Living area

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Hot tub
    Hot tub
  • Pool
    Pool
  • Bar
    Bar
  • Spa
    Spa
  • Breakfast available
    Breakfast available
  • Laundry
    Laundry

Explore the area

Map
Via Scalo 15, Malfa, ME, 98050
  • Church of the Immaculate Conception
    4 min walk
  • Piazza Immacolata
    5 min walk
  • Scario Beach
    5 min walk

Room options

View all photos for Executive Room

Executive Room

Executive Room

Highlights

Air conditioning
Flat-screen TV
Premium bedding
Ceiling fan
Down duvet
Pillow-top bed
Bathrobes
Eco-friendly toiletries
  • Sea view
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room

Superior Room

Superior Room

Highlights

Balcony or patio
Air conditioning
Flat-screen TV
Premium bedding
Ceiling fan
Down duvet
Pillow-top bed
Bathrobes
  • 18 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Villa (Suite)

Villa (Suite)

Villa (Suite)

Highlights

Air conditioning
Flat-screen TV
Ceiling fan
Separate bedroom
Premium bedding
Pillow-top bed
Down duvet
Bathrobes
  • Sea view
  • Sleeps 4
  • 1 Queen Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

Highlights

Balcony
Air conditioning
Flat-screen TV
Premium bedding
Ceiling fan
Down duvet
Pillow-top bed
Bathrobes
  • 18 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite

Suite

Suite

Highlights

Air conditioning
Flat-screen TV
Ceiling fan
Separate bedroom
Premium bedding
Pillow-top bed
Down duvet
Bathrobes
  • Sea view
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

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About the area

Malfa

A family-friendly stay in Malfa awaits you at Hotel Signum. You'll be 0.4 km (0.3 mi) from Scario Beach and 4 km (2.5 mi) from Fossa delle Felci Mountain. Highlights at this hotel include 2 restaurants, a full-service spa and a winery. .A relaxing day at Signum SPA - Salus Per Aquam can include massages, detox wraps and body wraps along with aromatherapy and hydrotherapy. The fine-dining restaurant, Signum 1*Michelin, serves Mediterranean cuisine and is open for breakfast, lunch and dinner. Signum Bar is the hotel's own cocktail bar. Enjoy the outdoor swimming pool, Turkish bath/hammam, Hot tub and pool loungers. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning continental breakfast is served between 7:30 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, including food and water bowls and litter trays. There's also free parking nearby, along with the convenience of an airport shuttle. .Sights within a 10-minute drive of this 4-property class Malfa hotel include Church of Santa Marina Salina and Port of Santa Marina.

What's nearby

  • Scario Beach - 5 min walk - 0.5 km
  • Aeolian Museum of Emigration - 8 min walk - 0.7 km
  • Malfa Harbour - 10 min walk - 0.9 km
  • Church of Santa Marina Salina - 9 min drive - 7.4 km
  • Port of Santa Marina - 9 min drive - 7.6 km

Restaurants

  • ‪Ristorante Il Gambero - ‬12 min drive
  • ‪Rosticceria Bar Malvasia di Rando Federico - ‬10 min walk
  • ‪Ritrovo Relax La Cambusa - ‬9 min drive
  • ‪La Gambusa - ‬10 min drive
  • ‪Antica Pasticceria Matarazzo - ‬9 min drive

About this property

Hotel Signum

Family-friendly hotel with 2 restaurants and winery
A winery is on site. Hotel Signum offers its guests a full-service spa, an outdoor pool, and Access to hot tub. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

A rooftop terrace, spa services, and a library are also featured at the family-friendly Hotel Signum. An area shuttle within 8 kilometres, a round-trip airport shuttle and a ferry terminal shuttle are available for a fee.

This 4-star Malfa hotel is smoke free.

  • 30 guestrooms or units
  • 2 levels
  • 4 buildings
  • 2 dining venues
  • Winery on site
  • Deli
  • Childcare (surcharge)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Garden
  • Beauty salon
  • Computer for guest use
  • Newspapers for purchase
  • On-site shopping
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Bar on the beach
  • Coffee shop
Hotel Signum offers 30 accommodations with minibars and a safe. Pillowtop beds feature down duvets and premium bedding. Guests can surf the web using complimentary wireless Internet access.

Bathrooms include baths or showers, dressing gowns, slippers and bidets. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and a ceiling fan. Housekeeping is provided on a daily basis.

Signum SPA - Salus Per Aquam has 2 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and detox wraps. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and thalassotherapy. The spa is equipped with a hot tub, a steam room and Turkish bath/hammam. The spa is open daily. Guests under 13 years old are not allowed in the spa. There are hot springs/mineral springs on site.

Languages

English, French, German, Italian, Polish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Electric car charging station on site
  • Free offsite parking
  • Return airport shuttle (surcharge)
  • Area shuttle (surcharge) up to 8 kilometres
  • Ferry terminal shuttle (surcharge)

Food and drink

  • Daily continental breakfast available 7:30 AM to 11:00 AM for a fee: EUR 30 per person
  • 2 restaurants
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Signum 1*Michelin
  • Signum Bar
  • Signum Bistrot

Family friendly

  • Art supplies
  • Baby bath
  • Children's books
  • Children's dinnerware
  • Children's games
  • Highchair
  • In-room babysitting
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Guidebooks
  • Hair salon
  • Limited-hour front desk
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • In a nature reserve
  • Pool loungers
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa open daily
  • Spa tub
  • Steam room
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Low-height counter and sink
  • No lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 2 floors
  • 4 buildings
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Bidet
  • Dressing gowns
  • Hair dryer
  • Slippers
  • Towels provided

Food and drink

  • Champagne service
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - midnight
Guests will receive an email 48 hours before arrival with check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Renovations and closures

The property is closed between 20 October and 23 October.

Access methods

Front desk (limited hours)

Pets

  • Pets are welcome and stay free
  • Maximum 2 pets
  • Food and water bowls and litter trays are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 150.0 per night.
  • Cots (infant beds) are available for EUR 50.0 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately EUR 30 per person
  • Crib (infant bed) fee: EUR 50.0 per night
  • Rollaway bed fee: EUR 150.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds
This property accepts major credit cards, debit cards, mobile payments and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property uses solar energy, plus eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. Guests must contact this property in advance to reserve cots/infant beds. This property accepts major credit cards, Visa, Mastercard, American Express, Diners Club, Eurocard, debit cards, cash and mobile payments. This property reserves the right to pre-authorise the guest's credit card prior to arrival. This property uses solar energy, plus eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a security system, a first aid kit and window guards in all accommodation.

Property Registration Number IT083043A1BXH9KFWO

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply. To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Signum Hotel
Signum Hotel Malfa
Signum Malfa
Hotel Signum Isola Di Salina, Italy - Malfa
Hotel Signum Malfa
Hotel Signum Isola Di Salina
Hotel Signum Hotel
Hotel Signum Malfa
Hotel Signum Hotel Malfa

Frequently asked questions

Are there any beaches close to Hotel Signum?

Yep, Hotel Signum is a short 5-minute walk from Scario Beach. Fun beach activities include snorkelling, scuba diving and fishing. You can also find boat tours.

Is there a spa on site at Hotel Signum?

Yep, Signum SPA - Salus Per Aquam is available for guests. It has a hot tub, a steam room and hot springs. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs.

Does Hotel Signum have a pool?

Hotel Signum has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What luxury perks are available at Hotel Signum?

Hotel Signum features a full-service spa, a winery and an outdoor pool. All guestrooms come with pillowtop beds and premium bedding.

What makes Hotel Signum a romantic place to stay?

1 hot tub and couples spa treatments, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Hotel Signum.

Is Hotel Signum family-friendly?

You bet! With amenities such as children's meals and babysitting services, as well as highchairs and baby baths in the guestrooms, it's no surprise that Hotel Signum is a hit with families.

Does Hotel Signum serve breakfast?

Yep, continental breakfast is served daily from 7:30 AM to 11:00 AM.

Is there a free airport shuttle available at Hotel Signum?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Hotel Signum?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Signum?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Hotel Signum?

Furry friends are welcome at Hotel Signum, with food and water bowls and litter trays on offer. Just so you know, there's a limit of 2 pets.

Hotel Signum Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 32 out of 52 reviews" "
Rating 8 - Good. 15 out of 52 reviews" "
Rating 6 - Okay. 2 out of 52 reviews" "
Rating 4 - Poor. 2 out of 52 reviews" "
Rating 2 - Terrible. 1 out of 52 reviews" "

9.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tor Wo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Pleasant stay. Easy transfer from port. Room was a touch small as was the TV. food is very good. Service excellent. Perhaps a little more anti mosquito measures like nets on windows and doors would be nice, also some measures at dinner also.
Stayed 1 night in Jul 2023

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Perfect Hotel in Salina
Everything about this hotel is amazing. I highly recommend this hotel. Beautiful hotel, inside, outside, amazing views, and great design. Very good staff. Very good food & cocktails. Amazing reception and service.
Stayed 3 nights in Sep 2022

10/10 Excellent

troy

Stayed 4 nights in Jul 2022

8/10 Good

Barry Guld

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel! Beautiful location and atmosphere. Service was great, everyone was very friendly and helpful. We had dinner in the vineyard restaurant and it was delicious!
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a gem on the island of Salina - first of all it’s an “Albergo Diffuso” ie. each room is in a separate building and each of them create a small village. The building is beautifully integrated with Nature: when walking around you can smell scents from different plants including capers plants. Service was great and amenities well worth the price of the room - special mention to the SPA (we got a free entry pass thanks to the Expedia VIP program!), the rentable electric motorbikes and the salt water pool. Also, it is not mentioned on the profile but the hotel is home to the only Michelin star restaurant of the Aeolian islands (1 Michelin star) - make sure you reserve a table well in advance, it’s a must do experience and it’s very popular across the island. As an area of improvement I would recommend the hotel to work on the guests’ wow effect and stop milking guests at all costs - the bar is uselessly pricey (bar menu prices are super high with no real justification - eg. €7 for a coke) and we were expecting some free refreshments / fruits by the pool available for guests - this is what you expect from such signature gourmet hotels (is it so expensive to offer complimentary water by the pool or fresh sliced fruit?). Overall a great property with few major areas of improvement that can be easily fixed by management. The best in Salina!
Stayed 4 nights in Jul 2021

6/10 Okay

Joey, London

Travelled with partner
Liked: Cleanliness, property conditions & facilities
This is a fantastic restaurant, but the food is where all the focus is. The hotel is no good. The food & restaurant service was incredible, we would eat there again & again without hesitation. I wouldn’t stay in the hotel though. The check in was odd, we weren’t shown around the property at all, just to the room. It was unclear how food and drink services worked when you weren’t fine dining. There was a pool drinks menu but no means of ordering anything on it. It turned out you had to wander around (in swim/beach clothes) until you found someone working in the restaurant. Similarly if you wanted lunch (bistro style food) taking a break from time around the pool you were seated alongside people eating a 7 course tasting menu, very odd. The other main issue was the comfort of the furniture. The pool sun loungers were the most uncomfortable I have ever used & it was the same for the room terrace furniture. It wasn’t possible to relax on it, we had to fashion our own seating area using our room cushions. I expect much more from a hotel that charges me a room rate of £300 a night. The spa is lovely, facilities are very nice. Again the only let down was the service. We asked simply about spa access & what that included, reasonable considering COVID adjustments & we were made to feel like a nuisance. We were told our transfer to the next hotel would be confirmed. It wasn’t confirmed & I was overcharged. Beautiful property & restaurant such a shame about the hotel service
Stayed 3 nights in Sep 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel, luxury environment and beautiful swimming pool with view!
Stayed 3 nights in Aug 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location and well appointed for a luxurious, romantic stay.
Stayed 5 nights in Aug 2018

8/10 Good

Glenyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good setting with pool and open spa. Breakfast staff excellent. Wi fi very sporadic and non existent at times. Do not expect reasonable access.
Stayed 5 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A place to go for quiet
There was a wedding during the weekend that we were only notified of once arriving. It was hugely disruptive and meant that there was very limited service but I imagine the hotel would be nicer if there wasn't a wedding.
Stayed 2 nights in Apr 2018

10/10 Excellent

Christine, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Salina
The hotel was exceptional. I felt completely taken care of! In reception Juliano was able to carefully navigate my experience. In the restaurant service staff paid such close attention Gracanna, Rafaelo, Ricardo, Josephine a pure pleasure what an excellent menu and wine list! To be able to travel to such an amazing place!
Stayed 4 nights in Oct 2017

10/10 Excellent

Phil, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very charming and lovely Hotel. Amazing view and great staff members.
Stayed 5 nights in Sep 2017

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful
Very relaxing stay in Salina. If you want to have a beautiful sea view and the Stromboli island with a active volcano, you must stay here
Stayed 3 nights in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Dave, Brooklyn, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
luxury done tastefully in the serenity of Salina
Absolutely perfect. The rooms and spa were stunning and the pool and bar were amazing. The sommelier expertly paired local wine with a great meal.

10/10 Excellent

Carlos, London, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hotel full of character, in a beautiful location
We visited at the end of October, when the weather in the Aeolian Islands is still fine but there are no crowds. On arrival by taxi (15 minutes from the ferry) we were given a warm welcome. Our room was large and tastefully decorated and furnished, and it had sea views. There was an excellent en-suite bathroom. The hotel staff were really friendly and helpful and the service was of a very hight standard. The hotel consists of a central building, in typical Aeolian farmhouse style, beautifully furnished, which contains the dining area, bar and a lovely library. There are large terraces, with great views of Stromboli and other islands. The accommodation is in adjacent buildings, which are also in typical Aeolian style. There is a large swimming pool and gardens as well as a spa. The restaurant serves very good Sicilian food with a good selection of local wines. There are great walks on the island of Salina. It is easy to get around as we did by bus, or you can hire a scooter. There are many boat trips available to visit the neighbouring islands.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and friendly hotel
The original room we booked was not satisfactory, we upgraded for a substantial increase. There is no way of telling in advance of what the room will be really like. Other than that, the staff were extremely friendly, it had an excellent restaurant, although the chef got carried away with the creativity a little so you may want to stick to the a la carte menu. The island is beautiful and has great hikes and walks for the active traveller. Overall, it was a very good hotel.

10/10 Excellent

Roslyn, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very beautiful
Really enjoyed our stay. Beautiful rooms. Maybe expensive Great breakfast. Looking forward to returning

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic service
We had three nights at this beautiful boutique hotel. It was recommended by our daughter who stayed here last summer and loved it. Hotel Signum is an unusual mix of relaxed slightly rustic charm with luxury facilities and fantastic service. The food was some of the best we have ever had on any of our numerous visits to Italy and the islands. The Spa was an added extra for us which was incredibly relaxing. Looking forward to going back again!

8/10 Good

Vernon Darvill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Set in a very peaceful spot on Salina island , a tastefully renovated property we were upgraded to water view room when we arrived.The staff were helpful and dinner and breakfast were great. Sorry we could not stay longer

10/10 Excellent

M Wilson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
super relaxing in rustic hotel
Beautiful setting, very calm and peaceful with views down to the sea. Stayed in the newly renovated suite which feels luxurious and a real treat - it includes two terraces. This hotel fits the 'rustic' description i.e. some aspects are fairly basic such as breakfast which is fine but not quite as good as you might expect at this price.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort