When we arrived we were told there was new management who had only been there a couple of days and to let them know if there were any issues and they would sort things.
The property is a lovely old house, that I understand will be completely updated soon, but we loved the old features - lovely furniture in the rooms and a very comfortable bed. Our en suite had a bath without a shower, which was unusual and wouldn't suit everyone, but was fine for us (nice big steel bath - hope they don't lose this in the refurb). There is a wonderful huge wisteria bush / tree outside the dining room and our bedroom overlooked this - it was flowering when we stayed and the room was naturally perfumed - fantastic! The very helpful manager worked hard to try to ensure that everything ran smoothly.
The old layout has some quirks, so once you are upstairs there are some steps down then up again to get into the rooms - maybe not so good if you have mobility problems. Sufficient parking for guests on site.
The one issue we had was that the front door was locked at 9 pm and we hadn't been given a front door key. We knocked and, I think, frightened the manager although it wasn't very late, so we got in the building OK. Best to check you are given a front door key if you are going out in the evening.
Overall we enjoyed our stay and would be happy to go there again.