See all properties
Save

Hilton Mandalay

4.5 star property
Luxury hotel with 2 restaurants and fitness centre
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Hilton Mandalay

Lobby
Exterior
Executive Suite, 1 Bedroom
In-room safe, iron/ironing board, free cots/infant beds, rollaway beds
Suite, 1 Bedroom (Ambassador) | View from room

Reviews

8.2 out of 10

Very good

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Breakfast available
    Breakfast available
  • Room service
    Room service
  • Parking included
    Parking included
  • Gym
    Gym

Explore the area

Map
No.1, Junction of 26th & 66th Street, Chan Aye Tharzan Township, Mandalay
  • Mandalay Palace
    2 min drive
  • Phaung Daw Oo Monastic Education High School
    3 min drive
  • Shwenandaw Monastery
    3 min drive
  • Mandalay (MDL-Mandalay Intl.)
    52 min drive

Room options

View all photos for Executive Suite, 1 Bedroom, Hill View

Executive Suite, 1 Bedroom, Hill View

Executive Suite, 1 Bedroom, Hill View

Highlights

Air conditioning
Executive Lounge
Free cots/infant beds
Flat-screen TV
Pillow menu
Renovated in 2017
Separate bedroom
Designer toiletries
  • 64 sq m
  • Hill view
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Twin Room, Terrace, Hill View

In-room safe, iron/ironing board, free cots/infant beds, rollaway beds

Executive Twin Room, Terrace, Hill View

Highlights

Balcony
Air conditioning
Executive Lounge
Free cots/infant beds
Flat-screen TV
Pillow menu
Renovated in 2017
Designer toiletries
  • 35 sq m
  • Hill view
  • Sleeps 3
  • 2 Single Beds

View all photos for Executive Suite, 1 Bedroom

Executive Suite, 1 Bedroom

Executive Suite, 1 Bedroom

Highlights

Air conditioning
Executive Lounge
Free cots/infant beds
Flat-screen TV
Pillow menu
Renovated in 2017
Separate bedroom
Designer toiletries
  • 64 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Terrace, Hill View

Executive Room, 1 King Bed, Terrace, Hill View

Executive Room, 1 King Bed, Terrace, Hill View

Highlights

Balcony
Air conditioning
Executive Lounge
Free cots/infant beds
Flat-screen TV
Pillow menu
Renovated in 2017
Designer toiletries
  • 35 sq m
  • Hill view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Balcony, Hill View

Flat-screen TV

Executive Room, 1 King Bed, Balcony, Hill View

Highlights

Balcony
Air conditioning
Executive Lounge
Free cots/infant beds
Flat-screen TV
Pillow menu
Renovated in 2017
Designer toiletries
  • 48 sq m
  • Hill view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Twin Room, Balcony, Hill View

Executive Twin Room, Balcony, Hill View

Executive Twin Room, Balcony, Hill View

Highlights

Balcony
Air conditioning
Executive Lounge
Free cots/infant beds
Flat-screen TV
Pillow menu
Renovated in 2017
Designer toiletries
  • 48 sq m
  • Hill view
  • Sleeps 3
  • 2 Single Beds

Executive Twin Room, Balcony

Highlights

Balcony
Air conditioning
Executive Lounge
Free cots/infant beds
Flat-screen TV
Pillow menu
Renovated in 2017
Designer toiletries
  • 48 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Premium Twin Room, Hill View

Bathroom shower

Premium Twin Room, Hill View

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
Renovated in 2017
Designer toiletries
Private bathroom
Bathrobes
  • 32 sq m
  • Hill view
  • Sleeps 3
  • 2 Single Beds

View all photos for Executive Room, 1 King Bed, Balcony

In-room safe, iron/ironing board, free cots/infant beds, rollaway beds

Executive Room, 1 King Bed, Balcony

Highlights

Balcony
Air conditioning
Executive Lounge
Free cots/infant beds
Flat-screen TV
Pillow menu
Renovated in 2017
Designer toiletries
  • 48 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room, Balcony

Deluxe Twin Room, Balcony

Deluxe Twin Room, Balcony

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
Renovated in 2017
Designer toiletries
Private bathroom
  • 32 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Premium Room, 1 King Bed, Hill View

In-room safe, iron/ironing board, free cots/infant beds, rollaway beds

Premium Room, 1 King Bed, Hill View

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
Renovated in 2017
Designer toiletries
Private bathroom
Bathrobes
  • 32 sq m
  • Hill view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room, Garden View

Bathroom shower

Deluxe Twin Room, Garden View

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
Renovated in 2017
Designer toiletries
Private bathroom
Bathrobes
  • 32 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed, Balcony

In-room safe, iron/ironing board, free cots/infant beds, rollaway beds

Deluxe Room, 1 King Bed, Balcony

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
Renovated in 2017
Designer toiletries
Private bathroom
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, 1 Bedroom, Balcony

Flat-screen TV

Apartment, 1 Bedroom, Balcony

Highlights

Balcony
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
Flat-screen TV
Pillow menu
Renovated in 2017
  • 64 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

View all photos for Apartment, 1 Bedroom

Flat-screen TV

Apartment, 1 Bedroom

Highlights

Air conditioning
Free cots/infant beds
Kitchenette
Fridge
Flat-screen TV
Pillow menu
Renovated in 2017
Separate bedroom
  • 64 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Apartment, 1 Bedroom

Flat-screen TV

Apartment, 1 Bedroom

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
Renovated in 2017
Separate bedroom
Designer toiletries
Private bathroom
  • 64 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

View all photos for Executive Suite, 1 Bedroom, Terrace

Executive Suite, 1 Bedroom, Terrace

Executive Suite, 1 Bedroom, Terrace

Highlights

Terrace
Air conditioning
Executive Lounge
Free cots/infant beds
Flat-screen TV
Pillow menu
Renovated in 2017
Separate bedroom
  • 64 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Ambassador)

Suite, 1 Bedroom (Ambassador) | View from room

Suite, 1 Bedroom (Ambassador)

Highlights

Air conditioning
Executive Lounge
Free cots/infant beds
Kitchenette
Fridge
Flat-screen TV
Pillow menu
Renovated in 2017
  • 128 sq m
  • Sleeps 4
  • 1 King Bed

Deluxe Suite, 2 Single Beds, Balcony

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
Renovated in 2017
Designer toiletries
Private bathroom
  • Sleeps 4
  • 2 Single Beds

View all photos for Deluxe Twin Room

Bathroom shower

Deluxe Twin Room

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
Renovated in 2017
Designer toiletries
Private bathroom
Bathrobes
  • 32 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed, Garden View

In-room safe, iron/ironing board, free cots/infant beds, rollaway beds

Deluxe Room, 1 King Bed, Garden View

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
Renovated in 2017
Designer toiletries
Private bathroom
Bathrobes
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

In-room safe, iron/ironing board, free cots/infant beds, rollaway beds

Deluxe Room, 1 King Bed

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
Renovated in 2017
Designer toiletries
Private bathroom
Bathrobes
  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Similar properties

Lobby sitting area
Shwe Ingyinn Hotel
Breakfast included
Spa
Parking included
Free WiFi
4.0 out of 5, Very good, (35)
The price is NZ$112
for 1 night
includes taxes & fees
29 Nov - 30 Nov
Shwe Ingyinn Hotel

About the area

Mandalay

A luxury stay in the heart of Mandalay awaits you at Hilton Mandalay. You'll be steps from Mandalay Marionettes Theater and 2.4 km (1.5 mi) from Mandalay Palace. Highlights at this hotel include 2 restaurants, an outdoor swimming pool and free self-parking. .The restaurant, Cafe Mandalay Restaurant, serves international cuisine and is open for breakfast, lunch and dinner. Pool Bar is the hotel's own bar, serving drinks along with light fare. Enjoy the gym, free pool cabanas and pool loungers. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Buffet breakfast is available on weekdays between 6:00 AM and 10:00 AM and on weekends between 6:00 AM and 10:30 AM. There's also the convenience of an airport shuttle. .With a stay at this 4.5-property class Mandalay hotel, you'll be 2.5 km (1.6 mi) from Phaung Daw Oo Monastic Education High School and 2.7 km (1.7 mi) from Atumashi Kyaungdawgyi.

What's nearby

  • Mandalay Palace - 2 min drive
  • Sandamuni Paya - 3 min drive
  • Yadanarpon Diamond Plaza - 4 min drive
  • Mandalay Hill - 5 min drive
  • Jade Market - 5 min drive

Getting around

  • Mandalay Central Railway Station - 6 min drive
  • Mandalay (MDL-Mandalay Intl.) - 52 min drive

Restaurants

  • ‪Royal Mandalay - ‬17 min walk
  • ‪Hot Hot Chinese B.B.Q - ‬17 min walk
  • ‪Mr. Bar B.Q - ‬19 min walk
  • ‪Cake By Karaweik - ‬15 min walk
  • ‪Bless Bear Coffee - ‬11 min walk

About this property

Hilton Mandalay

Luxury hotel with 2 restaurants and fitness centre
Hilton Mandalay offers its guests an outdoor pool and a fitness centre. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include meeting rooms and limo/town car service. Event space at this hotel measures 5726 square feet (532 square metres) and includes conference space. A terrace, multilingual staff, and gift shops/newsstands are also featured at the luxury Hilton Mandalay. Free self parking is available. A complete renovation of Hilton Mandalay was completed in November 2017.

  • 1 building
  • 231 guestrooms or units
  • 4 levels
  • 2 dining venues
  • Conference rooms
  • 5726 sq ft of conference space
  • 532 sq. m of conference space
  • Built in 1997
  • Childcare (surcharge)
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Lift
  • Bar or lounge
  • Coffee shop
Hilton Mandalay offers 231 air-conditioned accommodations with a safe and complimentary bottles of water. A pillow menu is available. Flat-screen televisions are featured in guestrooms.

Bathrooms include dressing gowns, slippers, designer toiletries and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include a hairdryer and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Languages

Chinese (Mandarin), English, French, Thai

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 10:30 AM on weekends; MMK 17,000 to 26,000 for adults and MMK 8,500 to 13,000 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Cafe Mandalay Restaurant
  • Pool Bar
  • UNO Restaurant

Family friendly

  • Babysitting (surcharge)
  • Free cot
  • Grocery/convenience store
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 5,726 square feet of conference space
  • Meeting rooms

Outdoors

  • Free pool cabanas
  • Garden
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 4 floors
  • Ballroom
  • Banquet hall
  • Built in 1997
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV

Food and drink

  • 24-hour room service
  • Cookware, dishware, and utensils
  • Free bottled water

More

  • Air conditioning
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for MMK 72000.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MMK 17000 to 26000 for adults and MMK 8500 to 13000 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: MMK 72000.0 per night
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, Diners Club, JCB International, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

We should mention

  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel Sedona Mandalay
Mandalay Hotel Sedona
Mandalay Sedona
Mandalay Sedona Hotel
Hilton Mandalay Hotel
Sedona Mandalay
Sedona Mandalay Hotel
Hilton Mandalay Hotel
Hilton Mandalay Mandalay
Hilton Mandalay Hotel Mandalay

Frequently asked questions

What is the cancellation policy at Hilton Mandalay?

Hilton Mandalay offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hilton Mandalay?

Yep, Hilton Mandalay has a free self car park.

Does Hilton Mandalay have a pool?

Hilton Mandalay has an outdoor pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella.

What luxury perks are available at Hilton Mandalay?

Hilton Mandalay features an outdoor pool, free pool cabanas and 2 restaurants.

Is Hilton Mandalay family-friendly?

You bet! With amenities such as babysitting services and a corner/local shop, as well as free infant beds in the guestrooms, it's no surprise that Hilton Mandalay is a hit with families.

Does Hilton Mandalay serve breakfast?

You bet, buffet brekkie is served on weekdays between 6:00 AM and 10:00 AM and on weekends between 6:00 AM and 10:30 AM.

Is there a free airport shuttle available at Hilton Mandalay?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Hilton Mandalay?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hilton Mandalay?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Hilton Mandalay?

No, only service animals are allowed.

Hilton Mandalay Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 36 out of 85 reviews" "
Rating 8 - Good. 35 out of 85 reviews" "
Rating 6 - Okay. 4 out of 85 reviews" "
Rating 4 - Poor. 6 out of 85 reviews" "
Rating 2 - Terrible. 4 out of 85 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
good stay in mandalay
Beautiful, upgraded common facilities (lobby, restaurant, pool) but older stuffy bedrooms. Good location. Excellent customer service
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

10/10 Excellent

Claude

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very very nice
Stayed 3 nights in Dec 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The hotel lobby and common facilities were very good. The view from room the view is stupendous and overlooks the royal Mandalay Palace and moat. 😀 The room is however old and the bathroom older. The toilet did not flush at all and we had to complain a number of times 😡! Besides, the room wasn’t well insulated and it was uncomfortably cold in the night at 12c. The air conditioning only cools and there is no room heater. HOWEVER, the Chef Mr Mukul Agarwal and his team are simply brilliant 😀👍. They cooked up some amazing meals for us and lavished care and attention during our stay. The Chef made many Burmese vegan delicacies and he and his team more than made up for any misgivings we had about our stay at the hotel.
Stayed 1 night in Dec 2019

10/10 Excellent

MichaelY, Singapore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has a grand looking and tall ceiling in the lobby and corridor. It should be one of the best Hilton properties. It is also near to the tourist popular royal palace and Su Taung Pyi.
Stayed 3 nights in Dec 2019

10/10 Excellent

Wong

Stayed 3 nights in Nov 2019

8/10 Good

Kyaw

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
family trip
Hotel is renovating. Sometimes lift didn’t work due to service. But no information about this to residents. Overall, had a great stay apart from some loosed wall plugs.
Stayed 3 nights in Oct 2019

10/10 Excellent

Vanessa N

Stayed 1 night in Oct 2019

8/10 Good

Yu Zhou

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

2/10 Terrible

Franque

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Old hotel in need of drastic upgrade
The hotel needs a drastic upgrade: carpets are old and smelly, old and noisy air conditioners cannot keep up with the heat, room toiled was not working well, elevators worked randomly, fumigation was done outside while people were enjoying the pool and everywhere in the hotel (restaurant, washrooms, lobby, ) one sees these air freshners put there to cover up the bad, if not almost moldy, smell. I stayed there last year and it was never that bad. Things deteriorated 100% since last year, Renovations are taking place, but this is taking way too much time. The only redemptive thing is the quality and niceness of the staff. In fact, one feels very bad for them, as clearly Hilton has let them down. I will not return there even when the place is upgraded. I also stayed at the Hilton in NPT, which was so much better. However, because of the bad state of the Hilton in Mandalay, my next trip will see me staying in Accor hotels throughout Myanmar.
Stayed 4 nights in Jul 2019

8/10 Good

Venkatraman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good holiday
Air conditioning was inadequate in breakfast area and room. Otherwise the stay was excellent and location was extremely good.
Stayed 2 nights in Jun 2019

4/10 Poor

Verified traveller

Business traveller
Liked: Amenities
Disliked: Cleanliness
The hotel lobby is just beautiful, and the hotel has a very jazzy age feel mixed in with traditional features. The hotel itself is very lovely, however the rooms are a little run down, thers no shower option, only bathtub which is inconvenient, it is is a little dated. The windows don't open in the rooms which can leave you with a suffering with cabin fever., and im not quite convinced that the air con does work accurately The cleanliness does lack a little in areas such as the showehead.. and also the wndows looking out in the city are quire dirty, but i do think its more of a renovation issue,,, I didnt have a great nights sleep, there was a lot of noise from the water fountain at the entrance of the hotel even tho i was on the top floor, and also noise from the traffic outside and the whole hotel is lit from the outside, which does light up the room even with the curtains shut. On the positive side, it is probably one of the better hotels in Mandalay and the pool area is lovely. I think with more work done to the rooms this would be a great stay... I would say with Mandalay hill just a stones throw away, it would be great if the hotel had a shuttle bus service as it would going around much easier.
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities
Great location opposite to Mandalay Palace. Well trained & courteous staff who are focused on guest care. Very old & slow lifts, need upgrade immediately. The central Aircon did not work during the night & sleep quality was poor. The bathroom tiles are cracked.
Stayed 2 nights in May 2019

10/10 Excellent

AYU, malaysia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and nice view
Stayed 4 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Lovely staff. Some construction going on but only noticeable during the day so if you’re out seeing the sites it’s hardly noticeable. Lovely buffet breakfast to cater to all tastes.
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice bed, excellent buffet b/f ( 2 time black put )
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2019

2/10 Terrible

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Whilst there's a lot to like about the hotel - location, decor, general up-keep of the facilities, etc, there were two glaring issues. (1) The fact that half the ground floor was undergoing extensive building works. (2) The fact the staff were unable to do anything other than try charging me more money to resolve it. The noise from the power tools, etc, could be heard 4+ floors away - loud enough to prevent sleeping. The hotel insisted I pay a surcharge to sit in the executive lounge to try to have somewhere quieter to work (it was still too noisy for a phone call, and I was still expected to pay). The only alternative: "Go outside". In the midday sun. To do work. I can sit in a park for free, thanks. No warning this was going to be the case in advance, no attempts at making my stay better despite this; just charging me more. A number of other things feel a bit "unfinished" - service at breakfast, missing items in lobby bathrooms, etc; all of these could be forgiven and didn't really detract from what's a nice hotel. I'd generally deduct a point for the bland restaurant options from a relatively up-market hotel (hopefully addressed by whatever the building work will result in delivering), but it would otherwise be a nice place to stay. For my personal experience and the lack of addressing it in any way that salvaged the stay, I can only give 1*, though.
Stayed 3 nights in Feb 2019

10/10 Excellent

sein

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay at Hilton Mandalay
Staff are very friendly, room,corridor and surroundings are quite clean, great location in Mandalay, very good price for service. We really enjoyed staying in Hilton Mandalay. Love to stay again next time if we go back there. Definitely will recommend.
Stayed 2 nights in Feb 2019

10/10 Excellent

Zheng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019

8/10 Good

Pierre

Liked: Staff & service, property conditions & facilities
Great hotel except but rooms could use upgrade
Hall and pool were great but rooms could use some renovation
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2019

10/10 Excellent

Abdul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
V nice ambience n facilities
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Nice stay in Mandalay
Nicest overall option in Mandalay, good location, very friendly staff, breakfast had lots of selections, beautiful lobby, rooms seem a little dated but were clean, WiFi fine (slow, but that's standard across Myanmar)
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent hotel and friendly staff very helpful
Stayed 2 nights in Dec 2018