Ratings based on 397 Verified Reviews
Real reviews from guests who’ve stayed
4.0 Room cleanliness
3.9 Service & staff
4.2 Room comfort
3.8 Hotel condition
Wotif-Verified Reviews
Real reviews from guests who’ve stayed
by A verified traveller
Posted 2 Dec. 2024
Enjoyed the location, excellent spa onsite, pools and dining options. Enjoyed a Seaview villa with pool. Very relaxing. Will be back.
Comment from Hotel Management
3 Dec. 2024 by Kind regards,
Urs Aebi - General Manager, Hotel Management
Dear Nicola, thank you very much for your nice review and we are glad to hear that you enjoyed your stay with us!Kind regards,Urs Aebi - General Manager
by A verified traveller
Posted 22 Aug. 2024 on Expedia
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Comment from Hotel Management
27 Aug. 2024 by Urs Aebi - General Manager, Hotel Management
Dear Whitney,Thank you very much for your nice review!Kind regards,Urs Aebi - General Manager
by A verified traveller
Posted 29 Jul. 2024 on Hotels
by A verified traveller
Posted 17 Jul. 2024 on Hotels
by A verified traveller
Posted 25 Jun. 2024 on Expedia
Restful excellent staff
Comment from Hotel Management
29 Jun. 2024 by The Barceló Coconut Island Team, Hotel Management
Dear Bernard,Thank you sincerely for your valuable feedback.We are delighted to hear that you enjoyed your stay with us, found relaxation, and appreciated the exceptional service provided by our staff.We look forward to welcoming you back for another memorable experience.Best wishes,The Barceló Coconut Island Team
by A verified traveller
Posted 16 Feb. 2024 on Expedia
Beautiful property and excellent, personable staff at every level. Showers were cold everyday and beds not comfortable.
by A verified traveller
Posted 1 Oct. 2023 on Lastminute
A complete disappointment - Blocked and leaking toilet, rusty and splitting bath making it unusable, loud noisy air conditioning unit made it impossible to sleep, dangerous uneven steps that made some areas in the resort unsafe to walk.
Construction site next to main pool was not only extremely noisy but made the use of the main pool unusable due to the layer of dust on the water which also made us question the quality of the water.
During our 8 night stay the sheets were never changed.
We ended up moving to a 5 star resort that was cheaper in price and far superior in every respect.
We were with two other families at the time and all three families had similar experiences to us. The day we left we met another family on the water taxi that were also leaving for the same reasons as us. Would not recommend
by A verified traveller
Posted 29 Sep. 2023 on Expedia
Just beautiful, it’s a tropic island with a great hotel.
by A verified traveller
Posted 18 Aug. 2023 on Expedia
There was simply nothing that we did not love about this place. To say that the staff catered to our every need is a massive understatement as they treated us like royalty . From the beach cleaning team all the way through to the front of office manager they catered for our every need. Our Villa and pool were immaculate and we're serviced twice a day. Food and cocktails were exceptional and we have the bellies to prove it. We would not hesitate to recommend this incredible hotel.
Comment from Hotel Management
1 Sep. 2023 by Mark Ashman, Hotel Management
We're thrilled to hear that you had such an exceptional experience during your stay at The Village Coconut Island Beach Resort. It's truly heartwarming to know that our staff went above and beyond to make you feel like royalty and catered to your every need.Maintaining the cleanliness of the beach and providing excellent service from the front office to every corner of the resort is our commitment to ensuring an unforgettable stay for our guests. We're glad to hear that your villa and pool were immaculate and well-serviced, contributing to your overall satisfaction.The fact that you enjoyed our food and cocktails to the extent that you have the "bellies to prove it" brings a smile to our faces. We take pride in offering exceptional culinary experiences.Your recommendation means a lot to us, and we genuinely appreciate your kind words. We look forward to welcoming you back to our incredible hotel for more memorable moments in the future.Tropical Regards,Mark and Team
by A verified traveller
Posted 21 Jan. 2023 on Hotels