Ratings based on 377 Verified Reviews

Real reviews from guests who’ve stayed
4.3 out of 5
89% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
Wotif-Verified Reviews
Real reviews from guests who’ve stayed
5 out of 5
by A verified traveller

Beautiful old hotel

Posted 23 Sep. 2024 on Hotels
We were staying for a wedding, beautiful hotel, old fashioned rooms but bit size and nice bathroom. Pillows not the most comfortable or the beds! Staff lovely and very helpful, nothing was a trouble when I asked for something. Beautiful grounds
Comment from Hotel Management
24 Sep. 2024 by George, Guest Relations Manager, Hotel Management
Dear Simon,Thank you for your incredible review from your most recent visit. All feedback given is valued as it enables us to further Improve our standards and I will ensure your comments will be passed on to the rest of the team to read and I know this will only make them strive for more. We hope to get an opportunity to welcome you to Danesfield House Hotel and Spa again in the near future.Kind regards,George,Guest Relations Manager
2 out of 5
by A verified traveller

Posted 22 Sep. 2024 on Expedia
Staff didn’t offer to take luggage but helped others even though they could see I needed help
Comment from Hotel Management
22 Sep. 2024 by George, Guest Relations Manager, Hotel Management
Dear Milan,Thank you for taking the time to leave feedback following your recent stay. We greatly appreciate all forms of feedback as it helps us to improve our standard of service and quality of products. I would like to apologise if you were not offered help with your bags on your departure. It is standard procedure for porters and receptionist to ask guest if they would like help. I will personally ensure that your feedback is passed along to the Front Office Manager to ensure this does not occur again. Thank you once again for taking the time to leave a review, and we hope to get the opportunity to welcome you back in the near future.Kind Regards,George,Guest Relations Manager
5 out of 5
by A verified traveller

Posted 20 Sep. 2024 on Hotels
Amazing venue, great rooms and excellent service.
Comment from Hotel Management
21 Sep. 2024 by George, Guest Relations Manager, Hotel Management
Dear DK,Thank you for your incredible review from your most recent visit. All feedback given is valued as it enables us to further Improve our standards and I will ensure your comments will be passed on to the rest of the team to read and I know this will only make them strive for more. We hope to get an opportunity to welcome you to Danesfield House Hotel and Spa again in the near future.Kind regards,George,Guest Relations Manager
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 20 Sep. 2024 on Expedia
2 out of 5
by A verified traveller

Please mention the stairs while lift not working.

Posted 13 Sep. 2024 on Hotels
We requested ground floor room and soya milk. The courtesy call confirmed our request. I rang again to say we didn’t want dinner and at that time, they confirmed ground floor room. Upon arriving, the receptionist looked at our request and said they have no ground floor rooms left . I explained that we both have knee problems and cannot manage the stairs. My friend who accompanied me had had knee injections few days before and her knee pain was worse than me. The receptionist then informed us that there was a disabled room. We explained we were not disabled but that cannot manage too many stairs. She then reassured us that there were only 6/7 steps to the ground floor and the access to spa was across the bridge on that floor. On that information, we accepted the 1st floor , thinking we will slowly manage to climb the 6/7 on the 1st floor. On the 2nd day, heading to the spa, we realised the only way was via 25/30 steps!!!! We went back and went through reception and outside with little rain in our house slippers and bathrob. In the spa, I asked for a latte with soya milk . To my shock ! They did not have any and the staff would not go to get the milk from the restaurant! I eventually had a black coffee with very little soya milk which managed to find. After finishing spa , we tried coming back through the stairs, but my friend had to give up as her knee was in agony . She very reluctantly came through the reception in the pouring rain with her slippers/robe robe
Comment from Hotel Management
16 Sep. 2024 by George, Guest Relations Manager, Hotel Management
Dear Ms Bharania,First and foremost I would like to thank you for taking the time to provide us with feedback following your recent stay. We greatly appreciate all forms of feedback as it allows us to improve our standard of service and quality of products. Regarding the room allocation, I would like to take this opportunity to apologise that on this occasion we were unable to fulfil your request. At Danesfield we receive a great number of requests which we do our upmost to guarantee. This works through a ‘traces’ system where the guest’s requests is attached to their profile. When looking at your profile, I unfortunately was unable to find a request for a ground floor. Additionally on the date of your arrival we were fully booked, meaning we had little leeway in terms of solutions. As I understand, my colleagues showed you the two best options on the day, which was either a fully accessible room in the courtyard or a room on the first floor with as few steps as we could guarantee. Regarding the milk options, we can provide a wide variety of milks upon request, including Soya, Oat and Almond. I apologies if you felt the member of staff was unhelpful, all staff at Danesfield take great pride in the levels of service we are able to offer and will ensure to pass your feedback over to the spa team. Thank you once again for taking the time to leave a review and i hope to get the opportunity to personally welcome you back in the future. Kind Regards,GeorgeGuest Relations Manager
4 out of 5
by A verified traveller

Posted 10 Sep. 2024 on Expedia
Lovely Hotel but understaffed at breakfast. Pleasant surroundings, décor and Gardens. Spa area and pool excellent but no classes.
Comment from Hotel Management
12 Sep. 2024 by George, Guest Relations Manager, Hotel Management
Dear Brain, Thank you for taking the time to leave a review following your recent stay. We greatly appreciate all forms of feedback as it allows us to improve our standard of service and quality of products. It's wonderful to read that you were able to explore the beautiful surroundings we have here at Danesfield. We do have a selection of fitness classes ranging from tai chi to aquatic activities which are available to view on the website. Thank you once again for taking the time to leave feedback following your stay and I hope to get the opportunity to personally welcome you back in the near future.Kind Regards,George,Guest Relations Manager
5 out of 5
by A verified traveller

Posted 10 Sep. 2024 on Hotels
Comment from Hotel Management
12 Sep. 2024 by George, Guest Relations Manager, Hotel Management
Dear Krystyna,Thank you for your incredible review from your most recent visit. All feedback given is valued as it enables us to further Improve our standards and I will ensure your comments will be passed on to the rest of the team to read and I know this will only make them strive for more. We hope to get an opportunity to welcome you to Danesfield House Hotel and Spa again in the near future.Kind regards,George,Guest Relations
4 out of 5
by A verified traveller

Posted 28 Aug. 2024 on Expedia
Lovely rooms and location
Comment from Hotel Management
31 Aug. 2024 by George, Guest Relations Manager, Hotel Management
Dear Amandeep,Thank you for your incredible review from your most recent visit. All feedback given is valued as it enables us to further improve our standards and I will ensure your comments will be passed on to the rest of the team to read and I know this will only make them strive for more. We hope to get an opportunity to welcome you to Danesfield House Hotel and Spa again in the near future.Kind regards,George,Guest Relations Manager
2 out of 5
by A verified traveller

Posted 24 Aug. 2024 on Hotels
Comment from Hotel Management
31 Aug. 2024 by George, Guest Relations Manager, Hotel Management
Dear Tim,Thank you for taking the time to complete the survey and provide us feedback on your recent stay. Your comments are greatly appreciated and will be used to help us continue to improve. I will be liaising with the relevant heads of department to discuss how we can best implement your feedback to make improvements for the future. Thank you once again for your feedback, and I hope I will have the opportunity to welcome you back personally in the near future to see some of the improvements we have made. Kind regards, George, Guest Relations Manager
5 out of 5
by A verified traveller

Posted 20 Aug. 2024 on Hotels
Comment from Hotel Management
28 Aug. 2024 by George, Guest Relations Manager, Hotel Management
Dear Lisa,Thank you for your incredible review from your most recent visit. All feedback given is valued as it enables us to further improve our standards and I will ensure your comments will be passed on to the rest of the team to read and I know this will only make them strive for more. We hope to get an opportunity to welcome you to Danesfield House Hotel and Spa again in the near future.Kind regards,George,Guest Relations Manager