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Hotel du Golf Rotana

5.0 star property
Luxury resort connected to the convention centre in Marrakech with 3 restaurants
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Hotel du Golf Rotana

2 outdoor pools, open 9:00 AM to 7:00 PM, pool umbrellas, pool loungers
Front of property - evening/night
Exterior
Exterior
Reception

Reviews

7.4 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Breakfast available
    Breakfast available
  • Gym
    Gym
  • Spa
    Spa
  • 24/7 front desk
    24/7 front desk
The price is NZ$239
includes taxes & fees
1 Dec - 2 Dec

Explore the area

Map
Circuit de la Palmeraie, Marrakech, Marrakech-Safi, 40000
  • Palmeraie Palace Golf
    12 min walk
  • Musée Aman pour la Civilsation de l'Eau au Maroc
    3 min drive
  • Le Grand Casino de la Mamounia
    8 min drive
  • Marrakech (RAK-Menara)
    31 min drive

Room options

View all photos for Room (Guest Room - King Bed)

Minibar, in-room safe, desk, blackout curtains

Room (Guest Room - King Bed)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Separate bedroom
Blackout curtains
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room (Spacious Room - King Bed)

Property amenity

Room (Spacious Room - King Bed)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Fan
Blackout curtains
  • 44 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Single Beds, Golf View

Minibar, in-room safe, desk, blackout curtains

Room, 2 Single Beds, Golf View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Fan
Blackout curtains
  • 32 sq m
  • Golf view
  • Sleeps 3
  • 2 Single Beds

View all photos for Room, 2 Single Beds (Guest)

Minibar, in-room safe, desk, blackout curtains

Room, 2 Single Beds (Guest)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Fan
Blackout curtains
  • 32 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Room, 1 King Bed, Pool View

Minibar, in-room safe, desk, blackout curtains

Room, 1 King Bed, Pool View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Fan
Blackout curtains
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room (Golf Course View Room - King Bed)

Minibar, in-room safe, desk, blackout curtains

Room (Golf Course View Room - King Bed)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Fan
Blackout curtains
  • 32 sq m
  • Golf view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Golf View (Spacious Room-King Bed)

Property amenity

Room, 1 King Bed, Golf View (Spacious Room-King Bed)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Fan
Blackout curtains
  • 44 sq m
  • Golf view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, Connecting Rooms (King Bed and Twins Beds)

Minibar, in-room safe, desk, blackout curtains

Family Room, Connecting Rooms (King Bed and Twins Beds)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Fan
Blackout curtains
  • 64 sq m
  • Golf view
  • Sleeps 6
  • 1 King Bed

View all photos for Room, Terrace (Spacious)

Room, Terrace (Spacious)

Room, Terrace (Spacious)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Fan
Blackout curtains
  • 47 sq m
  • Golf view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Single Beds, Pool View

Minibar, in-room safe, desk, blackout curtains

Room, 2 Single Beds, Pool View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Fan
Blackout curtains
  • 32 sq m
  • Sleeps 3
  • 2 Single Beds

Similar properties

Pool
Barcelo Palmeraie
Pool
Breakfast included
All-inclusive
Spa
4.2 out of 5, Very good, (240)
The price is NZ$442
for 1 night
includes taxes & fees
18 Nov - 19 Nov
Barcelo Palmeraie

About the area

Marrakech

At Hotel du Golf Rotana, you'll be connected to the convention centre and 10 km (6.2 mi) from Jemaa el-Fnaa. Highlights at this luxury resort include 3 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering can include sports massages, prenatal massages, detox wraps and body wraps along with access to the sauna. The restaurant, ZEST RESTAURANT & BAR, serves international cuisine and is open for breakfast, lunch and dinner. PASTA COSY Italian is the resort's own lobby lounge. Enjoy the golf course, gym, sauna and pool loungers. 5391 square feet (501 square metres) of event facilities include 9 meeting rooms and a conference centre, and other business amenities include a business centre and limo/town car service. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Buffet breakfast is available daily between 7:00 AM and 10:30 AM. There's also the convenience of a free area shuttle. .Attractions within a 10-minute drive of this 5-property class Palmeraie resort include Majorelle Garden and Avenue Mohamed VI.
View more Resorts in MarrakechOpens in a new window

What's nearby

  • Palmeraie Palace Golf - 12 min walk
  • Le Grand Casino de la Mamounia - 8 min drive
  • Majorelle Garden - 10 min drive
  • Le Jardin Secret - 12 min drive
  • Jemaa el-Fnaa - 12 min drive

Getting around

  • Marrakech Central Station - 21 min drive
  • Marrakech (RAK-Menara) - 31 min drive

Restaurants

  • ‪Les Terrasses De Café - ‬6 min drive
  • ‪McDonald's - ‬6 min drive
  • ‪Bruschetta - ‬4 min drive
  • ‪Oasis Café Tafernaout - ‬4 min drive
  • ‪Shawarma Al Agha - ‬7 min drive

About this property

Hotel du Golf Rotana

Luxury resort connected to the convention centre in Marrakech with 3 restaurants
As a guest of Hotel du Golf Rotana, you'll find a full-service spa, a golf course, and 2 outdoor swimming pools. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre, 9 meeting rooms, and limo/town car service. Event space at this resort measures 5391 square feet (501 square metres) and includes a conference centre. A health club, a sauna, and a terrace are also featured at the luxury Hotel du Golf Rotana. You'll have access to the outdoor pool at a partner property. A free area shuttle within 10 kilometres is available.

Smoking is allowed in designated areas at this 5-star Marrakech resort.

  • 315 guestrooms or units
  • 3 levels
  • 3 buildings
  • 3 dining venues
  • 2 bars or lounges
  • Conference rooms
  • 5391 sq ft of conference space
  • 501 sq. m of conference space
  • Built in 2012
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Car service
  • Wedding services available
  • Terrace
  • Garden
  • ATM
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar by the pool
Hotel du Golf Rotana offers 315 accommodations with minibars and a safe. Rooms open to furnished balconies. LED televisions come with satellite channels. Bathrooms include baths or showers with a deep soaking bath, dressing gowns, slippers and complimentary toiletries.

This Marrakech resort provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is provided on a daily basis.

The on-site spa has 16 treatment rooms, including rooms for couples. Services include sports massages, facials, body wraps and body scrubs. The spa is equipped with a sauna.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Languages

Arabic, English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle on request for a surcharge
  • Free area shuttle up to 10 kilometres
  • Area shuttle
  • Limo/town car service

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: MAD 150 per person
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Hosted evening meal available daily for a fee of MAD 350
  • Snack bar/deli

Restaurants on site

  • O’LIVE GRILL Pool bar &
  • PASTA COSY Italian
  • ZEST RESTAURANT & BAR

Family friendly

  • 2 outdoor pools
  • Free area shuttle
  • Free cot
  • Highchair
  • In-room babysitting
  • Lifeguards on site
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Travel cot

Conveniences

  • 24-hour front desk
  • ATM
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Wedding services

Business services

  • 9 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (5,391 square foot of space)

Outdoors

  • Garden
  • On the boardwalk/promenade
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 3 buildings
  • 3 floors
  • Art Deco architecture
  • Built in 2012
  • Comprehensive food waste policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Lifeguards
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Toilet paper
  • Towels provided

Entertainment

  • LED TV with satellite channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Fan
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 6:00 PM
Early check-in subject to availability
Early check-in fee: 50 per cent of room rate
Late check-in subject to availability
Late check-in fee: 50-per cent of room rate for check-in between 6:00 PM and midnight
Minimum check-in age - 16

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: 50 per cent of room rate

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MAD 350.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MAD 10.00 per person, per night. This tax does not apply to children under 12 years of age.
  • Tourism fee: MAD 10.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MAD 150 per person
  • Airport shuttle fee: MAD 300 per room (one-way)
  • Early check-in fee: 50 per cent of room rate (subject to availability)
  • Late check-in fee: 50 per cent of room rate for check-in between 6:00 PM and midnight
  • Late check-out fee: 50 per cent of room rate (subject to availability)
  • Rollaway bed fee: MAD 350.0 per night
  • Hosted evening meal: MAD 350

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Long-term renters welcome
This property uses eco-friendly cleaning products
Safety features at this property include a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Eurocard and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. This property uses eco-friendly cleaning products. Long-term renters welcome. For guests' safety, the property includes a security system in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 9:00 AM to 7:00 PM
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Du Golf
Du Golf Marrakech
Hotel Golf Marrakech
Hôtel Du Golf Marrakech
Hôtel Golf Marrakech
Golf Marrakech
Hotel Du Golf
Hotel du Golf Rotana Resort
Hotel du Golf Rotana Marrakech
Hotel du Golf Rotana Resort Marrakech

Frequently asked questions

What is the cancellation policy at Hotel du Golf Rotana?

Hotel du Golf Rotana offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel du Golf Rotana?

As of 4 Nov 2024, prices found for a 1-night stay for 2 adults at Hotel du Golf Rotana on 1 Dec 2024 start from NZ$232.02, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a spa on site at Hotel du Golf Rotana?

Yep, there is an onsite spa at Hotel du Golf Rotana. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as prenatal massages.

Does Hotel du Golf Rotana have a pool?

Hotel du Golf Rotana has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 9:00 AM to 7:00 PM.

What luxury perks are available at Hotel du Golf Rotana?

Hotel du Golf Rotana features 2 outdoor pools, a full-service spa and a health club.

What makes Hotel du Golf Rotana a romantic place to stay?

Couples spa treatments and poolside dining, as well as deep-soaking baths and private balconies in the guestrooms, help set the scene for a romantic weekend at Hotel du Golf Rotana.

Is Hotel du Golf Rotana family-friendly?

You bet! With amenities such as 2 outdoor pools and a deli, as well as highchairs and childcare services in the guestrooms, it's no surprise that Hotel du Golf Rotana is a hit with families.

Are there hot tubs in the rooms at Hotel du Golf Rotana?

No, but there are deep-soaking baths in the guestrooms.

Does Hotel du Golf Rotana serve breakfast?

Sure does, buffet brekkie is on offer daily from 7:00 AM to 10:30 AM.

Is there a free airport shuttle available at Hotel du Golf Rotana?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Hotel du Golf Rotana?

Yep, they've got a poolside bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel du Golf Rotana?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Hotel du Golf Rotana?

No, pets are not allowed.

Is there a golf course on site at Hotel du Golf Rotana?

Yep, Hotel du Golf Rotana has an 18-hole golf course. A golf driving range, golf lessons, golf caddies and a clubhouse are also available.

Hotel du Golf Rotana Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 41 out of 145 reviews" "
Rating 8 - Good. 53 out of 145 reviews" "
Rating 6 - Okay. 25 out of 145 reviews" "
Rating 4 - Poor. 16 out of 145 reviews" "
Rating 2 - Terrible. 10 out of 145 reviews" "

8.2/10

Cleanliness

7.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Leslie, Greenacres

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property!
Stayed 3 nights in Jun 2024

8/10 Good

Annatolia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of places to sit around and massive swimming pool area.spacious rooms
Stayed 4 nights in May 2024

6/10 Okay

Rashiklal

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 4 nights in May 2024

4/10 Poor

Abhinav

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
It was difficult if you don’t speak french , because all the staff doesn’t speak English and the service is very slow and it doesn’t feel like a 5 star it feels more like a 3 star resort, 150 pounds for a night its not worth if you a want a drink u need to order yourself on the bar, hardly any table service and they took 2 hours just to get ice ,when we ordered through room service.
Stayed 6 nights in Apr 2024

8/10 Good

ulises

Stayed 2 nights in Apr 2024

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a wonderful holiday and the hotel was fantastic. The only negative I can give was the Wifi wasn't great.
Stayed 5 nights in Oct 2023

10/10 Excellent

Maja

Stayed 7 nights in May 2023

4/10 Poor

Marius

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in May 2023

8/10 Good

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good spot with great service. Food was good. Drivers from the resort to downtown & back were excellent.
Stayed 3 nights in May 2023

8/10 Good

Hawwa

Travelled with family
Liked: Cleanliness, staff & service, amenities
The hotel rooms were modern and spacious, the breakfast excellent everything you could think of and more and staff really attentive. Amazing spa with indoor pool as a still chilly to brave even the heated outdoor pool. Golf club and facilities were great and shuttle bus to and from downtown great service which was needed as taxi charges are much to high even a 5 mins ride to supermarket was a scam. Room for improvements; vacuum room carpet required at least every couple of days and thorough cleaning in between guests like skirting boards, automatic air freasherner required in down stairs corridor as a bit smelly and a later return of shuttle bus in evening as 6.30 early. Overall we had a lovely time and wouid return again and recommend to friends
Stayed 6 nights in Feb 2023

10/10 Excellent

yasmin

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Feb 2023

8/10 Good

Ayser Sabh

Liked: Staff & service
Stayed 5 nights in Sep 2022

2/10 Terrible

Janet

Stayed 5 nights in Aug 2021

8/10 Good

Jordan

Liked: Cleanliness, staff & service, room comfort
Good value choice
Comfortable room and bed if a little dated. Very quiet. Pool area is decent. Breakfast choice good. It’s a little of town but good value considering this. Gym and spa is a good 8-10minute walk away but one of the better hotel gyms I’ve experienced.
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was lovely with great scenic views, staff were very helpful.
Stayed 3 nights in Sep 2019

2/10 Terrible

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed four nights in total, seriously disappointing service for the price charged by this hotel. Reception just didn’t want to know if you had an issue consistently just fobbed you off or redirected me to other parts of the hotel when they should be taking ownership. On site restaurants have very poor service , La Brassiere took two hours to serve food, not acceptable. The bar is horrendously expensive. The only good point was that the breakfast was included and is excellent. In summary spend your money elsewhere , you’ll get a better deal and a better service.
Stayed 1 night in Sep 2019

2/10 Terrible

Mohammed

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad hotel, bad service
Bad hotel, bad service
Stayed 3 nights in Apr 2019

2/10 Terrible

Reece

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
They advertised a free shuttle to the city center that only comes a few times per day, it's not inconvenient, and they would not let me travel with my duffel bag on the city center shuttle to tour the city. Even after assuring me that I could take the shuttle, the shuttle driver would not let me board, which wasted my morning in Marrakesh and was inconvenient. What was worse was not that I couldn't access the free shuttle, but the way the staff handled the situation - little knowledge, conflicting information, and at the end of the day could have at least offered assistance with a taxi.
Stayed 2 nights in Mar 2019

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
hotel nice, breakfast chaotic and hectic
staff at the reception , some of them very friendly, some of them unfriendly too long waiting time
Stayed 1 night in Dec 2017

4/10 Poor

Hassan

Liked: Room comfort
Disliked: Staff & service
Not recommending this hotel on a busy season
It was my fourth stay at this hotel. However this time it was really bad! The hotel was overbooked and we endup the worst service ever. The main is that they gave us a room that very far from the lobby with an automatic lock at the door that never worked. I had to walk back to the lobby to redo the key and it never worked. So I had to wait for a manager to come with us and open the door. They never offered to change our room even with this issue. Our stay was so frustrating that we decided to leave for another hotel without spending our last night that was already paid.

6/10 Okay

Travia, Brussels

Disliked: Cleanliness, staff & service
Need lessons in customer service!
I stayed at this hotel for a week during a conference in September 2017. It was a telecoms industry conference with over 1000 attendees (not all staying at Hotel du Golf), and I think the staff just were not able to manage the crowd. At breakfast in the morning, you had to constantly ask for new place settings with cutlery and napkins; there was obvious preference to whom would be served and who had to fetch their own tea and coffee; the staff were rather unfriendly, bordering on being rude - especially the males. The rooms were ok, not very well soundproofed so one could hear everything in the hallways and upstairs and the was no real attempt at cleaning the room. The bed and pillows were comfortable enough and the air conditioning was easily moderated. Only once during the week long stay did we observe the housekeeping staff actually clean. The tub was only wiped out so there were obvious signs of use - dirt and grime lined the bath. The remote control for the TV did not work and although we made repeated requests for either a replacement or get it fixed, no one responded. The food was only great at the poolside bar/grill; options for lunch during the day were awful. Room service staff were friendly and efficient as the club sandwich was excellent. I would be hard-pressed to heartily recommend this hotel but I'll guardedly say that it's the best of the 3 within the complex.
Stayed 8 nights in Sep 2017

6/10 Okay

Manal, Philadelphia, PA

Liked: Cleanliness, staff & service
Disliked: Room comfort
Nice hotel, very calm, good hotel staff
My husband and I stayed at Hotel du Gold for a couple of days. When checking in, we found no towels in the bathroom. We put some snacks in the mini bar refrigerator but only 2 days later did we notice that it wasnt working so we had to throw away our food! They tried to fix it 3 times before they brought a new one all together! Very disappoiting for such a good hotel!
Stayed 4 nights in May 2017

2/10 Terrible

Verified traveller

Disliked: Staff & service
POOR SERVICE
The hotel staff made our stay difficult because we speak English and made it a problem. Our dinner reservations did not get booked and housekeeping did not answer their phone lines multiple times. When asking for water, getting the room made or even towels to get brought to us, this either didn't happen or took over 1 hour. The hotel charged us extra for complementary dinners that was included in the booking and they got our bill wrong for the last bill until I presented my receipts. BEWARE they over charged us by 400 durhams. And "accidentally" charged my friend twice on her credit card. She called back but of course English speakers are a PROBLEM. Never go back to this hotel.