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Kenzi Club Agdal Medina All Inclusive

5.0 star property
Luxury hotel connected to a shopping centre in Marrakech with 2 restaurants
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Kenzi Club Agdal Medina All Inclusive

Indoor pool, 2 outdoor pools, pool umbrellas
Minibar, in-room safe, desk, soundproofing
2 restaurants, breakfast, lunch, dinner served; international cuisine
Shower, free toiletries, hair dryer, bidet
Aromatherapy, body wraps, body scrubs, 4 treatment rooms

Reviews

8.4 out of 10

Very good

Popular amenities

  • Pool
  • All-inclusive
  • Bar
    Bar
  • Gym
    Gym
  • Spa
    Spa
  • Air conditioning
    Air conditioning

Explore the area

Map
Avenue Mohamed VI Zone de l Agdal, Marrakech, 40000
  • Avenue Mohamed VI
    2 min walk
  • Agdal Gardens
    10 min walk
  • Cinema Megarama
    2 min drive
  • Marrakech (RAK-Menara)
    13 min drive

Room options

View all photos for Deluxe Single Room

Minibar, in-room safe, desk, soundproofing

Deluxe Single Room

Highlights

Patio
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
HDTV
Bidet
Private bathroom
  • 32 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Deluxe Double Room

Minibar, in-room safe, desk, soundproofing

Deluxe Double Room

Highlights

Patio
Soundproofed
Air conditioning
Free cots/infant beds
HDTV
Bidet
Private bathroom
Hairdryer
  • 32 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed

View all photos for Triple Room

Minibar, in-room safe, desk, soundproofing

Triple Room

Highlights

Patio
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
HDTV
Bidet
Private bathroom
  • 32 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Family Room

Minibar, in-room safe, desk, soundproofing

Family Room

Highlights

Patio
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
HDTV
Bidet
Private bathroom
  • 52 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Single Sofa Beds

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About the area

Marrakech

You'll be connected to a shopping centre at Kenzi Club Agdal Medina All Inclusive, and within just a 10-minute stroll of Avenue Mohamed VI and Agdal Gardens. Highlights at this luxury hotel include 2 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering can include massages and body wraps along with aromatherapy and mani/pedis. The restaurant, Atlas, serves international cuisine and is open for breakfast, brunch, lunch and dinner. The Oasis is the hotel's own bar, serving drinks along with light fare. Enjoy the 2 indoor tennis courts, indoor swimming pool and gym plus access to mini golf. 16146 square feet (1500 square metres) of event facilities include a meeting room and a conference centre, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, a free manager's reception and a steam room. There's also free self parking, along with the convenience of a free shopping centre shuttle. .Attractions within a 10-minute drive of this 5-property class Mechouar-Kasbah hotel include Jemaa el-Fnaa and Menara Mall.

What's nearby

  • Avenue Mohamed VI - 2 min walk
  • Agdal Gardens - 10 min walk
  • Menara Mall - 7 min drive
  • Oasiria Water Park - 7 min drive
  • Jemaa el-Fnaa - 7 min drive

Getting around

  • Marrakech Central Station - 13 min drive
  • Marrakech (RAK-Menara) - 14 min drive

Restaurants

  • ‪Bladna - ‬3 min drive
  • ‪Bo Zin - ‬9 min walk
  • ‪Boucherie Hammoud - ‬7 min drive
  • ‪Nouba - ‬1 min walk
  • ‪Myah Bay - ‬7 min drive

About this property

Kenzi Club Agdal Medina All Inclusive

Luxury hotel connected to a shopping centre in Marrakech with 2 restaurants
Some rates at Kenzi Club Agdal Medina All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Kenzi Club Agdal Medina All Inclusive offers its guests a full-service spa, 2 outdoor swimming pools, indoor tennis courts, and a waterslide. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A free manager's reception is offered. WiFi is free in public spaces.

Business amenities include a business centre and a meeting room. Event space at this hotel measures 16146 square feet (1500 square metres) and includes a conference centre. An indoor pool, a children's pool, and a health club are also featured at the luxury Kenzi Club Agdal Medina All Inclusive. Self parking is free.

Smoking is allowed in designated areas at this 5-star Marrakech hotel.

  • 1 floor
  • 314 guestrooms or units
  • 2 dining venues
  • 16146 sq ft of conference space
  • 1500 sq. m of conference space
  • Built in 2010
  • Manager's reception (free)
  • Deli
  • Kid's club (surcharge)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Kenzi Club Agdal Medina All Inclusive offers 314 accommodations, which are accessible via exterior corridors and feature minibars and a safe. Rooms open to patios. Satellite televisions are provided.

Bathrooms include a shower, bidets, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Guests can pamper themselves with a trip to the on-site spa, which has 4 treatment rooms. Services include body wraps, body scrubs and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy.

Languages

Arabic, English, French, German, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free shopping centre shuttle
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Free manager's reception
  • Snack bar/deli

Restaurants on site

  • Atlas
  • The Gnawa
  • The Oasis
  • The Orangery

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre (16,146 square foot of space)
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 floor
  • Banquet hall
  • Built in 2010
  • Designated smoking areas

Room amenities

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • HDTV with satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:30 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 12:30 PM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Kenzi Club Agdal Medina All Inclusive

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MAD 39.60 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and American Express. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Kenzi Club
Kenzi Club Agdal Medina
Kenzi Club Agdal Medina All inclusive
Kenzi Club Medina
Kenzi Club Medina All inclusive
Kenzi Club Agdal Medina All Inclusive All-inclusive property
Kenzi Club Medina All Inclusive All-inclusive property
Kenzi Club Medina Inclusive
Kenzi Agdal Medina Inclusive
Kenzi Club Agdal Medina All Inclusive Hotel
Kenzi Club Agdal Medina All Inclusive Marrakech
Kenzi Club Agdal Medina All Inclusive Hotel Marrakech

Frequently asked questions

What is the cancellation policy at Kenzi Club Agdal Medina All Inclusive?

Kenzi Club Agdal Medina All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Kenzi Club Agdal Medina All Inclusive?

As of 2 Nov 2024, prices found for a 1-night stay for 2 adults at Kenzi Club Agdal Medina All Inclusive on 2 Dec 2024 start from NZ$359.08, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Kenzi Club Agdal Medina All Inclusive?

Yep, Kenzi Club Agdal Medina All Inclusive has a free self car park.

Is there a spa on site at Kenzi Club Agdal Medina All Inclusive?

Yep, there is an onsite spa at Kenzi Club Agdal Medina All Inclusive. You'll enjoy heaps of services like body wraps and body scrubs.

Does Kenzi Club Agdal Medina All Inclusive have a pool?

Take your pick from 2 outdoor swimming pools, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does Kenzi Club Agdal Medina All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Kenzi Club Agdal Medina All Inclusive?

Kenzi Club Agdal Medina All Inclusive features 2 outdoor pools, a full-service spa and a health club.

What makes Kenzi Club Agdal Medina All Inclusive a romantic place to stay?

Poolside dining and a lounge bar, as well as private patios in the guestrooms, all help set the scene for a romantic weekend at Kenzi Club Agdal Medina All Inclusive.

Is Kenzi Club Agdal Medina All Inclusive family-friendly?

You bet! With amenities such as a children's club, a children's pool and supervised childcare, it's no surprise that Kenzi Club Agdal Medina All Inclusive is a hit with families.

Is there a free airport shuttle available at Kenzi Club Agdal Medina All Inclusive?

No, Kenzi Club Agdal Medina All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Kenzi Club Agdal Medina All Inclusive?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Kenzi Club Agdal Medina All Inclusive?

Check-in begins at 2:30 PM. Check-out time is 12:30 PM.

Are pets allowed at Kenzi Club Agdal Medina All Inclusive?

No, pets and service animals are not allowed.

Kenzi Club Agdal Medina All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 470 out of 1002 reviews" "
Rating 8 - Good. 351 out of 1002 reviews" "
Rating 6 - Okay. 104 out of 1002 reviews" "
Rating 4 - Poor. 44 out of 1002 reviews" "
Rating 2 - Terrible. 33 out of 1002 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Bilal

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stay Away!!! Mold, smells like sewer
it was terrible terrible service old rooms mold smell like sewage roaches. It is terrible. I mean terrible I don’t know how this hotel is getting 4.4.
Stayed 3 nights in Jul 2024

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was excellent, staff couldn’t be more accommodating. I was worried initially as we saw some mixed reviews online, but our experience was brilliant. On arrival, the receptionist checked us in 3 hours early and gave clear directions as to where to sit while waiting for a buggy ride to our riad. We decided to walk as I just wanted to be in a dark room after going through the airport, and a member of staff came after us and insisted on giving us a ride to the riad. He helped us in with our cases and gave us a tour of the room, with instructions on how to call reception, use the safe and showed us where to find our private bar, get towels and access staff if we needed help. Our room was spacious, with a sliding door veranda onto a private patio with two chairs and a washing line to dry our clothes. There were plugs at each bedside, and a super king bed with the sheets changed daily. There was a mini-fridge (although empty, we got a bottle of water and Coke Zero at each meal time to keep in the fridge). The air conditioning worked from our arrival, and the room was consistently cool - a saving grace in the 40 degree heat. The bathroom was clean with toilet roll and clean towels regularly restocked. There was a rain shower with excellent pressure. Pools and amenities were excellent.
Stayed 4 nights in Jul 2024

10/10 Excellent

ayoub

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic
Stayed 4 nights in Jul 2024

10/10 Excellent

Alia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, people working there made it amazing. We were advised that we would get a bottle of wine as VIP, I told reception that we were non drinkers but we did not receive an alternative. No problem. We were given excellent rooms with access to a private pool, wonderful. Reception staff seemed a bit overwhelmed due to full bookings.Already looking to book for next year
Stayed 7 nights in Jul 2024

4/10 Poor

Georgina

Travelled with partner
Disliked: Amenities, property conditions & facilities
This is a far cry from a 5* hotel - ants in the rooms (which also smell of drains), terrible food/drink and threadbare towels. If you are a couple, don’t book here.. hundreds of children, very loud entertainment and not relaxing at all. It’s cheap, but spend the extra £200 and stay elsewhere!
Stayed 5 nights in Jul 2024

10/10 Excellent

Bal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Jul 2024

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent 7 nights at the Kenzi Club. 2 adults and 3 teens. Lots of activities and all staff were brilliant particularly the entertainment team actively encouraging our teens to participate. Initially thought a buffet restaurant and 2 themed ( Moroccan and Italina) might not be enough variety but the buffet had themed nights and food was great everyday. No faults and will likely return again., in fact we are already recommending it to friends. Thanks to all staff for a great stay!!
Stayed 7 nights in Jun 2024

6/10 Okay

R M

Travelled with family, Travelled with group
Disliked: Staff & service
Stayed 7 nights in Jun 2024

10/10 Excellent

Mark Anthony

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an absolute Gem. From start to finish, i cannot fault our stay. Short 3 night stay with friends. The accommodation was excellent with a nice upgrade to the privileged area which included private pool and bar. Food and drink was above and beyond. The wine for an all inclusive resort was outstanding. I would highly recommend this hotel for both long and short stays. Marrakech is a fantastic city and the people are kind, respectful and above all, happy and open to Western Tourists. Never felt unsafe, and grabbed many bargains in and around the souks. The hotel offer free shuttle to and from the city which was great. Thank you to everybody at the hotel for a truly memorable and enjoyable mini break.
Stayed 3 nights in Jun 2024

10/10 Excellent

Mohammad Hadi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i will definitely go back again, evry thing was great, very friendly staff
Stayed 6 nights in Jun 2024

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in Riad Rosarrie with a beautiful apartment and secluded pool. The staff were very helpful and hospitable, something that comes as part of Moroccan culture. There are 2 other, larger pools. One designed for families and children. The food caters for European cuisine but was pleased to find some Moroccan based dishes too. The chefs and service team work hard to produce good quality food. We didn’t do many activities - but visited the spa for a massage and a Brahman Bath. Both were lovely and reasonably priced. There is an on-site golf pro I visited one day and he really did help with an hour 1on1 lesson. And it was free! In the evening we stayed around the Bar area next to the restaurant. There was music, mini disco for kids and then a show or some local entertainment. The best evening was the special guests drumline. Was brilliant to watch! Overall we loved it. Spent 7 nights. As far as all inclusive, affordable hotels go this has to be up with the best. Special shout out to Ayisha (our bar attendant at the pool), Mohammed (server in the bar who kept the drinks coming and taught me a little Arabic)!
Stayed 7 nights in May 2024

10/10 Excellent

Kiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2024

10/10 Excellent

Tanya

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, would recommend. Felt looked after by the staff. Great choice of food, plenty of sports and entertainment to keep you occupied if you need it. Pools are great. Really enjoyable vacation :)
Stayed 4 nights in Feb 2024

10/10 Excellent

David

Travelled with family and small children
Liked: Amenities
Stayed 7 nights in Dec 2023

10/10 Excellent

Sonny

Travelled with family
Excellent service from all the teams in this hotel
We've been to 6 continents of the world and we've pretty much stayed in some of the best of the best hotels or accommodations in the world Kenzi is on par in this stage. Kenzi is one of the best places to stay when in Marrakesh so much so that the people working in this hotel are kind, friendly, helpful and always there to accommodate even the little things. The company should give back to all the staff working in Kenzi because their attention to detail is exquisite. We love to come back again and we may not have the names of all the employees we've met but from the housekeeping, animation team, and restaurant teams thank you so much and happy new year. We will definitely come back again.
Stayed 4 nights in Dec 2023

10/10 Excellent

Mahmoud

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

10/10 Excellent

Olabisi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What can I say? We didn’t really need to leave the hotel as everything we needed was present. From the warm welcome on arrival (after missing our initial flight) and being served delicious Morocco’s tea, to being taken to our room on a caddy with our luggage, to having our room upgraded, every member of staff we came in contact with greeted us with a smile, the list is endless! Our 9 month old baby got most of the love of I’m honest from everyone stopping to play and talk to her at every opportunity. The restaurant where all meals were served felt like we had gone to a fancy dinner each time, food selection was awesome too, even as a picky eater that I am. Staff in the restaurant were polite, pleasant and always on hand for any assistance- you never needed to wait at all to be waited on! Ayman my guy ready supplying the drinks with smiles! Then there’s the O-Spa…. Amazing! Did the Hamman and Massage with Vushe (hope I spelt it right) and I slept like a baby afterwards, with the best glowing skin! The Animation crew at the bar by the swimming pools were very fun and entertaining, got us involved in a Masterchef competition on best Tangine lol Make use of the hotel shuttle service to the market square which is also a bonus. I will not hesitate to rebook here on my return to Marrakech- Thank You to the entire team!
Stayed 3 nights in Nov 2023

10/10 Excellent

Mike

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
Great option for a stay in Marrakesh. There are a few things that could improve: why have a “cold” pool?, why not have the ability to get small cash denominations at the front desk? Why not have more friendly staff at the front desk? Why not have bars open in the afternoon? (Other than the pool bar)
Stayed 2 nights in Nov 2023

6/10 Okay

Harvey

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Communication with staff is terrible. Asked to have two rooms together or on the same floor due to having young babies and a pregnant wife. Had us well away from our family. Changed room the next day and told us the room will be ready at 3pm. Gave them til 4pm. Chased it up - nothing. Didn’t get the room until 6pm after going to reception and being told it will be 5 mins/10mins/15mins continuously for 2 hours. Poor start to holiday. Wine/spirits seem very watered down/weak. Had numerous drinks/cocktails and didn’t feel a thing until I drank some of my own duty free spirits. Beer is the safest option as it’s from tap or bottled.
Stayed 5 nights in Nov 2023

8/10 Good

Marsida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and friendly hotel.
Had an amazing time in Marrakesh. Kenzi hotel is nice, with lovely staff, always happy and ready to help with anything. The animation staff were amazing. The downfall was the quality of food, however their is a variety of food, so you can find something to eat. Rooms are nice and clean. Overall a pleasant stay.
Stayed 1 night in Nov 2023

6/10 Okay

Sajid

Stayed 5 nights in Nov 2023

4/10 Poor

Nana

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would not recommend
Spend your money elsewhere. This is not a 5-star property by any stretch of the imagination. We had to change rooms 3 times due to A/C not working as well as a cockroach situation. Property is run down. Protocols for running the place seem completely absent. We spent a week eating all meals in their restaurant without working A/C at 40c temperatures. Their shuttle to the Medina was run down and had no A/C. Routinely ran out of food during meals. Long lines to wait for it to be made. Never enough glasses or spoons. Kids using their fingers to grab buffet food without being addressed by the property. Pools have major deferred maintenance. Pool bar was dirty with bees all around the sweet mixers and dead flies in the Sangria on the countertop. Spoke to GM requesting a refund. He promised to get back to me after speaking to his boss, and of course that never happened, which pretty much sums up the approach to customer concerns at this property. He tried to gaslight me by claiming that all-inclusive clubs are not hotels. Wow! Needless to say, I have extensive experience with all-inclusives and this one is in trouble. My sister and her family also stayed and their bathroom flooded the first night, they were never able to get housekeeping to leave towels for everyone in their party, their door malfunctioned twice where it wouldn’t lock and each time they had to wait for hours for maintenance to show up. Working with hotels.com to address this as I find it completely unacceptable.
Stayed 14 nights in Aug 2023

2/10 Terrible

Mishka

Stayed 1 night in Aug 2023

10/10 Excellent

Hiren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice stay. Great pool. Not too deep so great for the kids. Great entertainment. Nice slides. Food was good. They did mix spoons and knifes etc between veg and non veg food but overall no issues.
Stayed 5 nights in Jul 2023