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Palais de l'Ô

4.0 star property
Family-friendly hotel with full-service spa and free valet parking
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Palais de l'Ô

Outdoor pool, pool umbrellas, pool loungers
Unik Prestige Room | Living area
Breakfast, lunch, dinner served; international cuisine, pool views
Check-in/check-out kiosk
Jetted tub

Reviews

7.8 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Spa
    Spa
  • Room service
    Room service
  • 24/7 front desk
    24/7 front desk
  • Housekeeping
    Housekeeping

Explore the area

Map
Route de Fes Km 12, Douar Oulad Jallal, Marrakech, 40000
  • Marrakech Royal Golf Club
    14 min drive
  • Amelkis Golf Club
    16 min drive
  • Palmeraie Palace Golf
    16 min drive
  • Marrakech (RAK-Menara)
    32 min drive

Room options

View all photos for Unik Palace Suite

Unik Palace Suite | Living area

Unik Palace Suite

Highlights

Furnished patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
Hairdryer
  • 60 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Bed

View all photos for Unik Prestige Suite

Unik Prestige Suite | In-room dining

Unik Prestige Suite

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
Bathrobes
  • Mountain view
  • Sleeps 4
  • 1 Double Bed

View all photos for Unik Palace Room

Premium bedding, minibar, in-room safe, desk

Unik Palace Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Premium bedding
Bathrobes
  • 40 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Unik Prestige Room

Unik Prestige Room | Living area

Unik Prestige Room

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Premium bedding
  • 34 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

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About the area

Marrakech

A family-friendly stay in Marrakech awaits you at Palais de l'Ô. You'll be 15 km (9.3 mi) from Jemaa el-Fnaa. Highlights at this boutique hotel include a full-service spa, a restaurant and an outdoor swimming pool. .A day of pampering can include massages, body wraps and reflexology. At the hotel's own lounge bar, you can stop for a drink. Enjoy the sauna, kids' swimming pool and pool loungers. Plus you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. There's also free valet parking, along with the convenience of an airport shuttle. .Attractions within a 20-minute drive of this 4-property class Marrakech hotel include Majorelle Garden and Palais des Congrès.

What's nearby

  • Bahia Palace - 14 min drive
  • Majorelle Garden - 15 min drive
  • Le Jardin Secret - 16 min drive
  • Palmeraie Palace Golf - 16 min drive
  • Jemaa el-Fnaa - 17 min drive

Getting around

  • Marrakech Central Station - 27 min drive
  • Marrakech (RAK-Menara) - 32 min drive

Restaurants

  • ‪Station Service Al Baraka - ‬8 min drive
  • ‪Restaurants Hôtel Marmara Madina - ‬8 min drive
  • ‪Tamimt - ‬11 min drive
  • ‪Al Baraka - ‬7 min drive
  • ‪Coffee Bar Riu Tikida Palmeraie - ‬7 min drive

About this property

Palais de l'Ô

Family-friendly hotel with full-service spa and free valet parking
Palais de l'Ô offers its guests a full-service spa, an outdoor pool, and a sauna. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A children's pool, spa services, and a library are also featured at the family-friendly Palais de l'Ô. An area shuttle within 12 km and an airport shuttle (available 24 hours) are available for a fee. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4-star Marrakech hotel.

  • 1 floor
  • 20 guestrooms or units
  • 3 buildings
  • Built in 2000
  • Deli
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • 1 conference room
  • Dining venue
Palais de l'Ô offers 20 accommodations, which are accessible via exterior corridors and feature minibars and a safe. Beds feature premium bedding. LCD televisions come with satellite channels.

Bathrooms include a combined bath/shower unit with a deep soaking bath, dressing gowns, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

The on-site spa has 2 treatment rooms, including rooms for couples. Services include body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including reflexology.

Languages

Arabic, English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 12 km
  • Train station pick-up shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Family friendly

  • Children's pool
  • Free cot
  • In-room babysitting
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Massage
  • Reflexology

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 1 floor
  • 3 buildings
  • Art Deco architecture
  • Banquet hall
  • Built in 2000
  • Designated smoking areas

Room amenities

Bedroom

  • Free cot
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 11:00 PM
Express check-in available

Check-out

Check-out before 12:30 PM
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Palais de l'Ô

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MAD 19.80 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MAD 300 per vehicle

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a private host, not a professional engaged in trade or business. This property accepts Visa, Mastercard, debit cards and cash.

Property Registration Number 5665003

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Palais de l'Ô
Palais de l'Ô Hotel
Palais de l'Ô Hotel Marrakech
Palais de l'Ô Marrakech
Palais l'Ô Hotel Marrakech
Palais l'Ô Hotel
Palais l'Ô Marrakech
Palais l'Ô
Palais de l'Ô Hotel
Palais de l'Ô Marrakech
Palais de l'Ô Hotel Marrakech

Frequently asked questions

What is the cancellation policy at Palais de l'Ô?

Palais de l'Ô offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Palais de l'Ô?

As of 4 Nov 2024, prices found for a 1-night stay for 2 adults at Palais de l'Ô on 5 Nov 2024 start from NZ$196.22, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Palais de l'Ô?

Yep, Palais de l'Ô has a free self car park and free valet parking.

Is there a spa on site at Palais de l'Ô?

Yep, there is an onsite spa at Palais de l'Ô. You'll enjoy heaps of services like body wraps, body scrubs and body treatments.

Does Palais de l'Ô have a pool?

Palais de l'Ô has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

What makes Palais de l'Ô a romantic place to stay?

Couples spa treatments and garden-view dining, as well as deep-soaking baths and premium bedding in the guestrooms, help set the scene for a romantic weekend at Palais de l'Ô.

Is Palais de l'Ô family-friendly?

You bet! With amenities such as a children's pool and children's meals, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Palais de l'Ô is a hit with families.

Are there hot tubs in the rooms at Palais de l'Ô?

No, but there are deep-soaking baths in the guestrooms.

Is there a free airport shuttle available at Palais de l'Ô?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Palais de l'Ô?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Palais de l'Ô?

Check-in begins at 2 PM. Check-out time is 12:30 PM.

Are pets allowed at Palais de l'Ô?

No, pets and service animals are not allowed.

Is there a golf course on site at Palais de l'Ô?

There is a golf course next to Palais de l'Ô.

Palais de l'Ô Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 75 out of 185 reviews" "
Rating 8 - Good. 56 out of 185 reviews" "
Rating 6 - Okay. 23 out of 185 reviews" "
Rating 4 - Poor. 12 out of 185 reviews" "
Rating 2 - Terrible. 19 out of 185 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Sierra

Disliked: Staff & service, amenities, property conditions & facilities
Worse expirience ever, no internet that was working consistantly, the staff was very rude. I booked a quad with them and they forced me to pay after i cancelled even though it was 30 mins in advance. Wouldnt advise it
Stayed 4 nights in Jun 2024

6/10 Okay

mengqi

Stayed 4 nights in May 2024

2/10 Terrible

Sharn

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
AVOID, AVOID. NO GOOD
Stayed 6 nights in Mar 2024

4/10 Poor

Anthony

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Mar 2024

6/10 Okay

Seemant

Stayed 1 night in Oct 2023

2/10 Terrible

Max

Stayed 1 night in Apr 2023

10/10 Excellent

Jaime

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a peaceful oasis. It is beautifully decorated and the staff is very friendly. Wish we could’ve stayed longer!

2/10 Terrible

Andrei

Disliked: Staff & service, room comfort
Stayed 4 nights in Dec 2022

10/10 Excellent

Christy

Liked: Staff & service, amenities, property conditions & facilities
Ambiance was amazing, they definitely deserved 💯
Stayed 2 nights in Oct 2022

2/10 Terrible

Oluwatoberu

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AVOID THIS CATFISH OF A HOTEL AT ALL COSTS!
I am not one to write reviews o hotels good or bad but I had to speak up regarding the treatment we received at this hotel! When we arrive at the hotel, it looked nothing like the pictures. It was very outdated and clean, dirty old stained garden chair covers, and pool bed covers, the room has stunk of human faeces and the toilet and rooms were filled with flies which was disgusting. There was dust everywhere which affected my allergies a lot. When we complained regarding the smell in the rooms, and the flies. The solution was to put candles and incense, which just masked the smell, it was very choking to my nose and made the smell even worse. We did not feel comfortable staying there for the three nights we initially planned. The hotel did nothing to make us stay comfortable or alleviate the situation or move rooms. We went to speak to the staff to get a refund and leave the hotel, but the manager on the phone was a GREEDY THEIF! Even though we had the right to cancellation, and a full refund and hotel.com backed us on this, the manager still didn’t want to give us our money back and after much convincing we only paid for one night I left hotel as they were not budging. They had also wanted to upgrade us to a suites which was convenient as they I thought they did not have any rooms left in the hotel. But even the suite was still not up to standard and horrible, and we just didn’t want to stay there. Even in the reception, the curtain was ripped it was just a shambles.
Stayed 4 nights in Sep 2022

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relax relax relax
Fantastic place , at times felt as though I had the place to myself. Very quiet and relaxing. It’s quite far from the centre, and I’m glad I only had 3 nights as I was solo traveler. Staff are excellent.
Pool
Inside
Pool
Stayed 3 nights in Jun 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
The property is in a very quiet location and with only 20 rooms it felt like we had the place to our selves all the time. If you are after a relaxing break and are prepared to get a taxi into the city (which is very cheap) then this is the place for you. Only issue we had is it is getting a bit tired and could do with a referb here and there, but we felt the relaxed atmosphere and friendly staff more than outweighed this. We will be going back.
Stayed 3 nights in Oct 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Shocking experience. Definitely not a 5 star hotel. More like a 2-3 star. We stayed 3 hours and booked another hotel. When we asked for a refund they refused and instead offered complimentary stay at one of their other properties which is not very helpful as we will not be returning to Morocco. I would not recommend anyone to stay there.
Stayed 5 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was amazing the pictures do not lie I will definitely love to come back again
Stayed 4 nights in Jun 2019

6/10 Okay

Zia, Marrakech

Travelled with partner
The Swimming pool was good, “not” a 5 Star Hotel; but a average 3 Star Hotel, It’s to far from the Centre and not much of a choice of Transport etc
Stayed 4 nights in Jun 2019

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible experience!! Booked this place for the kids pool and as it said it was family friendly...kids pool was empty, with an open drain in the bottom and uplifting tiles!! Main pool was too cold and deep for my toddler. Disaster for us!! To make things worse, the door handle in our bathroom was broken, when giving our son a bath before bed on night 1, he closed the door, locking all of us in the bathroom!!! It was terrifying - no phone, no windows and hotel was practically empty so no real chance of people hearing us calling for help! My husband had to break the door down to get us out, we were locked in for 30-40mins before we decided this was our last option (bear in mind we had an 18month old in the bathroom with us too!). We told hotel we needed to cancel our reservation and need our money back as they took full payment on arrival, they refused and also charged us for the damage to the door even though it was their maintenance problem that the handle was broken! At this stage we were so upset that our holiday was being ruined we just had to leave so paid a lot of money for another hotel in hopes of salvaging the remainder of our holiday! Will NOT be back!!!
Stayed 4 nights in Apr 2019

10/10 Excellent

Susan, Los Angeles, CA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My partner and I stayed here for three days during the final leg of our Morocco trip. The hotel itself is truly a gem, hidden away from the hustle and bustle of the city. It has a beautiful aesthetic, staff was incredibly attentive and helpful in meeting our daily needs. They offer a beautiful breakfast spread at 8am every morning with a ton of fruits, pastries, cheeses, vegetables and the usual coffee/tea/water. We had dinner and lunch once, my partner loved the chicken dishes and I was able to have some great vegetarian options. The hotel is a 300 dirham ride from the airport. When you arrive in Marrakech Menara airport, the taxi line can be extremely hectic so be firm and head to the back of the line. Hotel coordinated transportation to Jardin Majorelle/Medina for 100 dirham each way. The driver was amazing, car exceptionally clean and learned a lot about the country through him. Overall, wonderful way to end our busy travels with some R&R! Highly recommend for couples! Thank you so much to the incredible staff! They even let us extend our stay for no additional charge since our flight didn’t leave until 8pm. You are an asset to the hotel and I hope you are recognized accordingly!
Stayed 2 nights in Jan 2019

4/10 Poor

Gf

Liked: Cleanliness, room comfort
Hotel is in the middle of nowhere, costs 300 dirham to get to medina (and back). The bed was super comfy, bathroom was great but it lacked amenities such as shampoo, conditioner like a normal 5 start hotel would have. Also very small - only about 10 rooms available. Not many staff working so it was difficult to get hold of them - booked a hammam for 12 the lady came at 1:30 and even then started walking in and out. Other than that the actual scrub was great. Also housekeeping broke our door handle so we had to stay in our room until he fixed on a new handle. They moved us to one of their Riads in Medina for half of our stay - NEVER AGAIN. That was a whole story in itself. Guys please if you’re not travelling in large groups or with a man stay away from the Riad - it is literally inside the souks
Stayed 6 nights in Dec 2018

4/10 Poor

Ian, UK

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
We arrived and they showed us to a double room, we had booked a room with 1x double bed and 1x single as travelling with my daughter. They then tok us to a small twin bed room, after complaint took us to the room we had booked (3ŕd time lucky). They then informed us that we were the only guests and that the restraunt was closed. Marracech centre about 5 milè away, we had a car so was ok. No reception desk after 5.00pm, no staff except guy opening outside gate, unable to even get tea or coffee. Hotel building was good and clean, but without any staff the service didn't even aspire to poor, it was non existent. Had 2 x beers from the room mini bar in the evening (no option for any other drink in the whole hotel as bar and kitchen not available). Charged 130mdh for the drinks the following day at checkout. I wish the hotel had let us know that non of the facilities, services (staff) food or drinks would be available beforehand. Daughter Type 1 diabetic so this is very much an issue for us. We paid over 100 Euro for a night in a 5 star hotel, with no services and facilities available to us. We were ripped off. The plus point was that they had good secure parking. The breakfast in the morning managed to scrape into the ok category. We are travelling around Marocco, my advice is to use small independant , family run b&b / guesthouse, every one so far has been excellent, and a third of the cost of the Palais de l'O.
Stayed 1 night in Nov 2018

2/10 Terrible

Verified traveller

Stayed 1 night in Oct 2018

8/10 Good

Clare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but some distance away from Marrakech
Lovely hotel with beautiful garden & pool. Serene & relaxing if you like a peaceful setting some distance from Marrakech (25 minutes away). The distance means reliance on taxis although we had a car.Good quality breakfast & very helpful staff.Small improvements could be made... a kettle in the room would have been good & outside cushions a bit shabby & need replacing.We would return here.
Stayed 7 nights in Aug 2018

10/10 Excellent

Tetyana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place! Will be back! X
Stayed 5 nights in Jan 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, quiet, and clean facilities, although very far from everything in Marrakech it was a very peaceful escape