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Riad Nasreen

4.0 star property
Family-friendly Marrakech riad in Medina with a full-service spa
your current months are October, 2024 and November, 2024.
October 2024
November 2024

Photo gallery for Riad Nasreen

Interior
Interior entrance
Children's play area - indoor
Outdoor pool, pool loungers
Terrace/patio

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Breakfast included
  • Restaurant
  • Pool
    Pool
  • Spa
    Spa
  • Room service
    Room service
  • Laundry
    Laundry

Explore the area

Map
44- 45 Derb Zemrane Bab Doukala, Marrakech, Marrakech, 40000
  • Dar el Bacha Palace
    5 min walk
  • Place Bab Doukkala
    6 min walk
  • Le Jardin Secret
    11 min walk
  • Marrakech (RAK-Menara)
    16 min drive

Room options

View all photos for Comfort Room, Courtyard View

Comfort Room, Courtyard View

Comfort Room, Courtyard View

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Smart TV
  • 21 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Family Suite, 2 Bedrooms, Non Smoking, Private Bathroom (Douiria El Menzeh)

Egyptian cotton sheets, premium bedding, pillow-top beds, minibar

Family Suite, 2 Bedrooms, Non Smoking, Private Bathroom (Douiria El Menzeh)

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Smart TV
  • 62 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Family Suite

Egyptian cotton sheets, premium bedding, pillow-top beds, minibar

Family Suite

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Smart TV
  • 57 sq m
  • City view
  • Sleeps 4
  • 1 King Bed, 1 Large Single Bed and 1 Single Bed

View all photos for Standard Double Room, 1 Bedroom, Non Smoking, Courtyard View

Standard Double Room, 1 Bedroom, Non Smoking, Courtyard View

Standard Double Room, 1 Bedroom, Non Smoking, Courtyard View

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Smart TV
  • 16 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Triple Room

Superior Triple Room

Superior Triple Room

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Smart TV
  • 29 sq m
  • Sleeps 3
  • 3 Single Beds OR 1 King Bed and 1 Single Bed

View all photos for Superior Room, Courtyard View

Superior Room, Courtyard View

Superior Room, Courtyard View

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Smart TV
  • 27 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Large Single Beds

About the area

Marrakech

A family-friendly stay in the heart of Marrakech awaits you at Riad Nasreen. Within a 20-minute stroll, you'll find popular places like Jemaa el-Fnaa and Majorelle Garden. Highlights at this riad include a full-service spa, a restaurant and an outdoor swimming pool. .A pampering day can include deep-tissue massages and Thai massages along with body scrubs, facials and mani/pedis. The restaurant, Riad Nasreen, serves Moroccan cuisine and is open for breakfast, brunch, lunch and dinner. Enjoy the Turkish bath/hammam, steam room and pool loungers. 646 square feet (60 square metres) of event facilities include meeting rooms and conference space. Plus you'll find free Wi-Fi in public areas, a snack bar/deli and coffee/tea in a common area. Each morning free full breakfast is offered between 8:00 AM and 11:30 AM. There's also the convenience of an airport shuttle. .Within a 30-minute walk of this 4-property class Medina riad, attractions include Avenue Mohamed VI and Palais des Congrès.
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What's nearby

  • Le Jardin Secret - 11 min walk
  • Marrakech Plaza - 15 min walk
  • Jemaa el-Fnaa - 16 min walk
  • Majorelle Garden - 20 min walk
  • Palais des Congrès - 3 min drive

Getting around

  • Marrakech Central Station - 12 min drive
  • Marrakech (RAK-Menara) - 16 min drive

Restaurants

  • ‪The Rooftop Terrace - ‬9 min walk
  • ‪Les Jardins Du Lotus - ‬9 min walk
  • ‪Dar Moha Restaurant - ‬5 min walk
  • ‪Kesh Cup - ‬10 min walk
  • ‪Café Arabe - ‬11 min walk

About this property

Riad Nasreen

Family-friendly Marrakech riad in Medina with a full-service spa
Riad Nasreen offers its guests a full-service spa, an outdoor pool, and a steam room. There's a restaurant on site, as well as a snack bar/deli. Free breakfast is available daily. WiFi is free in public spaces.

Event space at this riad measures 646 square feet (60 square metres) and includes conference space. Spa services, a library, and a terrace are also featured at the family-friendly Riad Nasreen. An area shuttle within 30 kilometres and an airport shuttle (available 24 hours) are available for a fee.

This 4-star Marrakech riad is smoke free.

  • 1 building
  • 11 guestrooms or units
  • 2 levels
  • Conference rooms
  • 646 sq ft of conference space
  • 60 sq. m of conference space
  • Built in 2007
  • Full breakfast (free)
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Library
  • Terrace
  • Garden
  • Outdoor picnic space
  • Fireplace in lobby
  • Television in lobby
  • No smoking on site
  • Dining venue
Riad Nasreen offers 11 accommodations, which are accessible via exterior corridors and feature minibars and a safe. Rooms open to furnished balconies or patios. This individually decorated and furnished accommodation has separate sitting areas and includes desks. Pillowtop beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 33-inch Smart televisions come with premium satellite channels.

Bathrooms include a shower with a rainfall showerhead, dressing gowns, complimentary toiletries and hairdryers. This Marrakech riad provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and blackout curtains. Housekeeping is provided on a daily basis.

The on-site spa has 2 treatment rooms, including rooms for couples. Services include deep-tissue massages, Thai massages, facials and body scrubs. The spa is equipped with Turkish bath/hammam.

Languages

Arabic, English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking for EUR 8 per day; reservations required; discounts available
  • Street parking available
  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 30 kilometres
  • Train station pick-up and drop-off shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Onsite parking includes off-street options

Food and drink

  • Free full breakfast available daily 8:00 AM to 11:30 AM
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Riad Nasreen

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Free cot
  • Highchair
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 646 square feet of conference space
  • Meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Thai massages
  • Turkish bath

Accessibility

  • Area rugs in public areas
  • Area rugs in room
  • No lift
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Thin carpet in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Tile flooring in room

More

  • 1 building
  • 2 floors
  • Built in 2007
  • Fireplace in lobby
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free cot
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 33-inch smart TV with premium satellite channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 1:30 PM; check-in end time: 5:00 AM
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Riad Nasreen

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 7 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for EUR 30.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.72 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 25 per room (one-way)
  • Airport shuttle fee per child: EUR 10 (one-way), (up to 18 years old)
  • Nearby parking fee: EUR 8 per day (361 ft away)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: EUR 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, window guards and outdoor lighting
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts major credit cards, Visa, Mastercard, Discover, JCB International, Eurocard and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, window guards and outdoor lighting in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access is available 24 hours a day.
  • Reservations are needed for massage services. For reservations, contact the riad before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 7 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Nasreen Marrakech
Nasreen Riad
Riad Nasreen
Riad Nasreen Marrakech
Riad Nasreen Riad
Riad Nasreen Marrakech
Riad Nasreen Riad Marrakech

Frequently asked questions

Is there a spa on site at Riad Nasreen?

Yep, there is an onsite spa at Riad Nasreen. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as deep-tissue massages.

How much does it cost to stay at Riad Nasreen?

As of 30 Sept 2024, prices found for a 1-night stay for 2 adults at Riad Nasreen on 5 Oct 2024 start from NZ$261.14, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Riad Nasreen have a pool?

Riad Nasreen has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 24 hours.

What makes Riad Nasreen a romantic place to stay?

Couples spa treatments and couples dining, as well as rainfall showerheads and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Riad Nasreen.

Is Riad Nasreen family-friendly?

You bet! With amenities such as babysitting services and an arcade, as well as highchairs and free infant beds in the guestrooms, it's no surprise that Riad Nasreen is a hit with families.

Does Riad Nasreen serve breakfast?

Yeah, complimentary full brekkie is offered daily from 8:00 AM to 11:30 AM.

Is there a free airport shuttle available at Riad Nasreen?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Riad Nasreen?

Yep, you can grab a meal at Riad Nasreen's onsite restaurant that serves Moroccan cuisine.

What time are check-in & check-out at Riad Nasreen?

Check-in begins at 1:30 PM. Check-out time is 11:00 AM.

Are pets allowed at Riad Nasreen?

No, pets and service animals are not allowed.

Riad Nasreen Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 117 out of 184 reviews" "
Rating 8 - Good. 48 out of 184 reviews" "
Rating 6 - Okay. 8 out of 184 reviews" "
Rating 4 - Poor. 5 out of 184 reviews" "
Rating 2 - Terrible. 6 out of 184 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Morgan

Stayed 3 nights in Apr 2024

2/10 Terrible

Monique

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
After a long train ride in the gruelling heat and a series of unlucky events, our expectations were tempered- we were simply hoping for a decent night’s sleep in a clean riad. Instead, we were met with an unbearable smell of smoke that cloaked every part of the riad, including our room. This was advertised as a non-smoking building which is precisely why we chose it. Nauseated from the stench, we were then obligated to speed through lists of other lodging alternatives, as one of us is allergic to smoke. Management refused to help out and /or refund us for the 4-night stay. We were also met with another surprise: cockroaches on the floor of the riad! All to say, we both felt betrayed by the way this riad was advertised, as a 4 -star. Since we were pressed for time and having to choose an accommodation for that same night, our choices were greatly reduced, leading us to stay in a hotel that was vastly more expensive than anticipated and far from the bustling city centre we were looking forward to. Highly encourage you to look anywhere else but this place as it will disappoint!
Stayed 4 nights in May 2024

10/10 Excellent

Rodrigo

Friendly all-time very helpful on everything This is the best place to stay. Strongly recommend.
Stayed 4 nights in May 2024

4/10 Poor

Tina

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
Overall, our stay at this riad was average. We encountered a few cleanliness issues in the room that were somewhat off-putting. An upside was that the staff was courteous. During the check out process, we paid the riad city tax, but the staff didn't have change for us. He told us to go to the ATM to get the exact amount, or simply be okay that we'll overpay since they didn't have change available. We were running late so we didn't bother to go to the ATM. The change wasn't a big amount, but it was definitely an inconvenient experience. In terms of amenities, the rooftop terrace was nice. One benefit was that the location was convenient. In summary, it's an okay option for a short stay if you're not expecting anything extraordinary.
Stayed 1 night in Apr 2024

10/10 Excellent

Garry, Ottawa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing experience and stay in Riad Nasreen for 6 nights. Habib and Khaled gave us the utmost care and respect throughout our stay. They took care of all our requirements and more. The Riad is clean, very safe and overall has an amazing tranquil feeling.anybody visiting Marrakech and Medina should definitely stay at Riad Nasreen.
Stayed 5 nights in Apr 2024

10/10 Excellent

K

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staffs are super friendly and helpful. This riad is located in an area surround by good local eateries. That enriches the whole experience olof visiting Merrackech.
Stayed 5 nights in Mar 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful Riad in the heart of the Medina. Quiet. Tasteful. Great staff. Would definitely stay there again and would recommend it.
Stayed 4 nights in Mar 2024

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Wonderful warm hospitality, delicious breakfast, lovely roof terrace
Stayed 3 nights in Feb 2024

10/10 Excellent

Gerrit

Travelled with family
Liked: Cleanliness
You are right in the Medina which is great because restaurants and street shopping are close.
Stayed 4 nights in Jan 2024

10/10 Excellent

Steve

Stayed 3 nights in Dec 2023

2/10 Terrible

JM

Stayed 5 nights in Dec 2023

10/10 Excellent

Eoin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival we were greeted by friendly staff who gave us tea and cake. We were then shown around the Riad before being shown to our room. The property was quiet and relaxing whilst also being within the Medina. The breakfast was lovely and we were very grateful that they were able to accommodate us to have earlier breakfast so we could do different excursions in the day. The breakfast included fresh baked goods and homemade yoghurt. The property had great views of Marrakech and the Atlas mountains from the rooftop. All the staff were incredibly friendly and we had a great stay.
Stayed 4 nights in Nov 2023

8/10 Good

A

Disliked: Property conditions & facilities, room comfort
A mixed bag
A real mixed bag. The staff were lovely but we booked an airport transfer and no one was there to meet us. The beds were comfortable but the shower was almost unusable as it alternated between freezing and boiling. The courtyard was beautiful but the breakfast was more than underwhelming. When it came to check out, no one was around so we left cash for the city tax and our room key. Plenty of better riads for the price!
Stayed 3 nights in Sep 2023

10/10 Excellent

Radhika

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place. Have to commend the staff - Abderrazzaq, big Khalid, small Khalid, Amina, Samira, Rita - all lovely. A couple of things you should be aware of when booking: - There is no drivable access to the property so you will have to walk to the Main Street for taxis - you have to book in advance any lunch or dinner requests as the cooks leave at 3 - most restaurants in the area are closed on Tuesdays
Stayed 7 nights in Aug 2023

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed my stay here. The staff was very attentive and helpful.
Stayed 1 night in May 2023

10/10 Excellent

Edwin, Manteca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was exotic and wonderfully decorated especially the courtyard

10/10 Excellent

Rodrigo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff was accommodating, friendly and welcoming. The facility is beautiful and conveniently located near (in) the medina.
Stayed 3 nights in May 2023

8/10 Good

Egils, Evans

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The only issue that we had with this riad was the internet service. It was hit and miss with mainly being a miss. It was almost impossible to get a reliable service in the room and we had to go out into the courtyard to get any service. To give them credit, they did try to improve things and they were not successful. Our first room was so small that we had to ask for a larger room as we had nowhere to put our suitcases and it was very difficult to even walk around the bed. From what we could see, most of the other rooms were much better size wise. The staff were wonderful and did the best that they could given what they had to work with regarding the internet. The riad is in a great location and there are some nice restaurants close by. It is also possible to order a evening meal there although they need advance notice so that they can get the ingredients required for the meals.
Stayed 4 nights in May 2023

10/10 Excellent

Oksana, Meadville

Travelled with family
This was the most unique stay. Beautiful, authentic, relaxing. Roof space is very romantic.Pool is small and not heated (unfortunately) and even with 30C outside water is icy-cold. Staff is very kind, accommodating, patient, friendly.Thank you very much for having us ! Would love to come back to "our home" :)
Stayed 3 nights in Mar 2023

6/10 Okay

mahreen

Travelled with family
Liked: Cleanliness, staff & service
Disappointing
The staff is very nice, helpful and accommodating to the best of their ability. They did everything possible to make our stay as convenient as possible. However, we had several issues. We were a group of 4 and had booked 4 nights total: 1night at the beginning of the trip and 3 nights at the end which a few days later. Since we were a group of 4 we had booked a family suite. However, a month after booking, when I reached out to confirm our airport pick up, we were told that the hotel had overbooked the family suite for our 1night stay and offered us 2 other rooms. When we got there we noticed that the condition of the other 2 rooms were not as we had seen in the pictures for the family suite. Rooms and bathrooms were not well lit. Plus there was no hot water in one of the rooms. Hot water was an issue for the entire stay. Explanation: they use solar panels to heat up water and since it had been raining quite a bit, hot water was limited. (We didn’t run into any hot water issues at any of the other places we stayed, which were: Ait Ben Haddou, Merzouga and Dades Gorge.) We used the Hammam on our last day and there was no hot water there either. Other issues: some rooms seemed to be well put together and others seemed like they were haphazardly done (mirror in bathroom of one of the smaller rooms was too high) minor, but after everything else it just added on. Really grateful to the staff though for being so nice.
Stayed 1 night in Feb 2023

4/10 Poor

Gary

Travelled with partner
I was charged an additional tax at checkout, after having paid all taxes at check in. It’s the first time ever, it’s a scam.
Stayed 2 nights in Feb 2023

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Arnaque
Le personnel esseye de sortir le plus d argent possible des clients avec la taxe municipale qui la gonfle c est seulement 50dh ils ont esseyer de me la charger a 170dh et aussi le prix du riad est trop chere par rapport à qualité prix de ce qui est aux alentours on pourrait pogner une semaine en riad pour le prix d une a riad nasreen
Stayed 1 night in Jan 2023

6/10 Okay

Jason

Travelled with partner
On the plus side I liked the location, it was a good price and the people were nice. Breakfast excellent. On the down side the rooms were clean but very dark and very drab. Also we had beers and drinks on the roof Terrace one afternoon . 24 hours later everything had been left as was so obviously no member of staff had visited the roof Terrace in 24 hours. The next day I came up and another guest was left sitting around among the left over towels, drinks and snacks from the day before

4/10 Poor

Pablo

2/10 Terrible

Jitesh

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
We got cheated by the front office staff everyday. They kept charging us what turned out to be shocking prices for any trips we took around Marrakech. Now Marrakech is an awesome city and the location was the redeeming part but we were fed up of the lies and crookery of the staff by our second day there. An example was one staff member says laundry is free and before you leave they don't give you your laundry back until we paid $70 US!! It's cheaper to have your laundry done in a hotel in the US!!?? Are you kidding me? Extortion! The lady in the front office was clearly running her own personal business even though she's not the owner. Overall, the place was rather untidy and dark. I mean at least give us a few lights!? We would eat in complete darkness in the mornings...the pictures are misleading...BIG TIME and there are significantly better Riad's and hotels in the area that cost less. The only honest staff were the ones who worked the kitchen. Sadly, our stay here hurt our thoughts and opinions on what is a lovely city and country.