4/10 Poor
Natalia
Travelled with family
16 Jul 2024
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Pros: good deal for a price, clean, location.
Cons: Parking only FOR 5 CARS. So, if you came late, you will pay 20 euros for a nearby parking. And it will increase the price for a night. For me, i could get a room in other hotel with unlimited parking, for a money of this one plus 20 euros:). Another thing, there's absolutely nobody at the front desk after 8 p.m. And if you call an emergency line, there's nobody speaking English. So, if you don't speak French, make sure you are coming before 8 p.m.; otherwise, you won't be able to find out what your room number is. I kindly suggested to a manager to creat a template email in English and send it to every guest running late - hopefully they will listen. A management tried to talk to me about my bad google review, and in USA we offer something (gift) to a client to smooth the situation. No offers to pay for my parking (which i hoped to get for free) nor anything was made - only apologies...Sorry guys - bad service is bad service; however, i do appreciate all a hard work of the supportive staff!
Natalia
Stayed 1 night in Jul 2024