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The Mora Zanzibar - Luxury All Inclusive

5.0 star property
Luxury resort on the beach, with 3 outdoor pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Mora Zanzibar - Luxury All Inclusive

3 outdoor pools, pool loungers
On the beach, white sand, beach towels, scuba diving
Rooftop terrace
Boating
Restaurant

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • All-inclusive
  • Bar
  • Breakfast included
  • Pool
  • Room service
  • Gym
The price is NZ$1,037
includes taxes & fees
10 Jan - 11 Jan 2025

Explore the area

Map
Muyuni, Matemwe, Unguja North Region, 00255
  • Mnemba Island
  • Kigomani Beach
    13 min drive
  • Muyuni Beach
    16 min drive
  • Zanzibar (ZNZ-Zanzibar Intl.)
    73 min drive

Room options

View all photos for Garden Junior Suite

Garden Junior Suite | Garden view

Garden Junior Suite

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Free minibar items
  • 59 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Presidential Ocean Suite

Balcony

Presidential Ocean Suite

Highlights

Balcony
Individually furnished
Individually decorated
Private pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
  • 401 sq m
  • Ocean view
  • Sleeps 5
  • 1 Double Bed and 1 Queen Bed

View all photos for Garden Junior Suite Twin

Hypo-allergenic bedding, free minibar, in-room safe

Garden Junior Suite Twin

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Free minibar items
  • 59 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Jacuzzi Superior Junior Suite

Jacuzzi Superior Junior Suite

Jacuzzi Superior Junior Suite

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Free minibar items
  • 74 sq m
  • Ocean view
  • Sleeps 2
  • 1 Double Bed

View all photos for Pool Suite

View from room

Pool Suite

Highlights

Balcony
Individually furnished
Individually decorated
Private pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
  • 264 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Partial Ocean Junior Suite

Partial Ocean Junior Suite

Partial Ocean Junior Suite

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Free minibar items
  • 59 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Junior Suite

Superior Junior Suite

Superior Junior Suite

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Free minibar items
  • 74 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Suite

Family Suite

Family Suite

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Free minibar items
  • 68 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

Similar properties

Property grounds

LUX Marijani Zanzibar

Pool
All-inclusive
Spa
Parking included
4.7 out of 5, Exceptional, (38)
The price is NZ$802
for 1 room
includes taxes & fees
5 Jan - 6 Jan
LUX Marijani Zanzibar

About the area

Matemwe

A luxury stay in Matemwe awaits you at The Mora Zanzibar - Luxury All Inclusive. You'll be 13.7 km (8.5 mi) from Nungwi Beach. Highlights at this all-inclusive resort include 4 restaurants, 3 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages, hot stone massages, aromatherapy and reflexology along with access to the sauna. With 3 lounge bars and a beach bar to choose from, you can enjoy a drink at the resort. Spend the day at the beach and enjoy the on-site free kids' club, 24-hour gym and outdoor tennis court. 13078 square feet (1215 square metres) of event facilities include a meeting room and a conference centre, and other business amenities include a 24-hour business centre. Other amenities include free Wi-Fi in public areas, a steam room and a children's swimming pool. Each morning free continental breakfast is offered between 7:30 AM and 10:30 AM. There's also the convenience of free self parking. .Near this 5-property class Matemwe resort, you'll find Mnemba Island.
View more Resorts in MatemweOpens in a new window

What's nearby

  • Kigomani Beach - 13 min drive
  • Muyuni Beach - 16 min drive
  • Mnarani Natural Aquarium - 28 min drive
  • Nungwi Beach - 28 min drive
  • Kendwa Beach - 47 min drive

Getting around

  • Zanzibar (ZNZ-Zanzibar Intl.) - 73 min drive

Restaurants

  • ‪Upendo Restaurant - ‬27 min drive
  • ‪Maisha Restaurant - ‬28 min drive
  • ‪Furaha Beach Bar & Restaurant - ‬28 min drive
  • ‪Essence - ‬28 min drive
  • ‪Peponi Bar - ‬27 min drive

About this property

The Mora Zanzibar - Luxury All Inclusive

Luxury resort on the beach, with 3 outdoor pools
The Mora Zanzibar - Luxury All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

The Mora Zanzibar - Luxury All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, an outdoor tennis court, and a steam room. There are 4 restaurants and 3 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a beach bar. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and a meeting room. Event space at this resort measures 13078 square feet (1215 square metres) and includes a conference centre. A children's pool, a 24-hour fitness centre, and a rooftop terrace are also featured at the luxury The Mora Zanzibar - Luxury All Inclusive. Free self parking is available.

Smoking is allowed in designated areas at this 5-star Matemwe resort.

  • 250 guestrooms or units
  • 4 dining venues
  • 3 bars or lounges
  • 3 coffee shops
  • 13078 sq ft of conference space
  • 1215 sq. m of conference space
  • Continental breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Terrace on the roof
  • Towels for the beach
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Conference centre
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Library
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Locker space
  • Bar on the beach
The Mora Zanzibar - Luxury All Inclusive offers 250 air-conditioned accommodations, which are accessible via exterior corridors, and features free minibar items and laptop-compatible safes. Rooms open to balconies. Each accommodation is individually furnished and decorated. A pillow menu is available. 50-inch flat-screen televisions come with satellite channels. Bathrooms include a shower, dressing gowns, slippers and complimentary toiletries.

This Matemwe resort provides complimentary wireless Internet access, with a speed of 500+ Mbps (good for 6+ people or 10+ devices). Business-friendly amenities include desks and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

The on-site spa has 10 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
The property is a member of the Leading Hotels of the World.

Languages

English, French, German, Italian, Spanish, Swahili

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 7:30 AM to 10:30 AM
  • 3 bars/lounges
  • 3 coffee shops/cafes
  • 4 restaurants
  • A beach bar
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Library
  • Outdoor tennis court
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Table tennis
  • TV in common areas
  • Water sports equipment

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Laundry facilities
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (13,078 square foot of space)
  • Meeting room

Outdoors

  • Beach towels
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Hospital bed
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (80 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Mini-fridge
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Late check-in subject to availability
Late check-in fee: 50-per cent of room rate for check-in between noon and 6:00 PM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Mora Zanzibar - Luxury All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 150.0 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Christmas Eve (24 December) Gala Dinner per adult: USD 120
  • Christmas Eve (24 December) Gala Dinner per child: USD 60 (from 4 to 12 years old)
  • New Year's Eve (31 December) Gala Dinner per adult: USD 170
  • New Year's Eve (31 December) Gala Dinner per child: USD 85 (from 4 to 12 years old)
  • A tax is imposed by the city: USD 5.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-in fee: 50 per cent of room rate for check-in between noon and 6:00 PM
  • Rollaway bed fee: USD 150.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

The Mora Zanzibar
The Mora Zanzibar Inclusive
Emerald Zanzibar Resort Spa
The Mora Zanzibar - Luxury All Inclusive Resort
The Mora Zanzibar - Luxury All Inclusive Matemwe
Emerald Zanzibar Resort Spa Deluxe All Inclusive
The Mora Zanzibar - Luxury All Inclusive Resort Matemwe

Frequently asked questions

What is the cancellation policy at The Mora Zanzibar - Luxury All Inclusive?

The Mora Zanzibar - Luxury All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Mora Zanzibar - Luxury All Inclusive?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at The Mora Zanzibar - Luxury All Inclusive on 10 Jan 2025 start from NZ$1,019.06, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Mora Zanzibar - Luxury All Inclusive?

Yep, The Mora Zanzibar - Luxury All Inclusive has a free self car park.

Are there any beaches close to The Mora Zanzibar - Luxury All Inclusive?

The closest beach to The Mora Zanzibar - Luxury All Inclusive is Kendwa Beach (9.7 km).

Is there a spa on site at The Mora Zanzibar - Luxury All Inclusive?

Yep, there is an onsite spa at The Mora Zanzibar - Luxury All Inclusive. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as sports massages.

Does The Mora Zanzibar - Luxury All Inclusive have a pool?

The Mora Zanzibar - Luxury All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger.

What luxury perks are available at The Mora Zanzibar - Luxury All Inclusive?

The Mora Zanzibar - Luxury All Inclusive features 3 outdoor pools, a full-service spa and 4 restaurants. All guestrooms come with 24-hour room service, free minibar items and espresso makers.

What makes The Mora Zanzibar - Luxury All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at The Mora Zanzibar - Luxury All Inclusive.

Is The Mora Zanzibar - Luxury All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free supervised childcare, it's no surprise that The Mora Zanzibar - Luxury All Inclusive is a hit with families.

Does The Mora Zanzibar - Luxury All Inclusive serve breakfast?

Sure does, free continental brekkie is available daily between 7:30 AM and 10:30 AM.

Is there a free airport shuttle available at The Mora Zanzibar - Luxury All Inclusive?

No, The Mora Zanzibar - Luxury All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at The Mora Zanzibar - Luxury All Inclusive?

Yep, they've got a beach bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Mora Zanzibar - Luxury All Inclusive?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at The Mora Zanzibar - Luxury All Inclusive?

No, pets and service animals are not allowed.

The Mora Zanzibar - Luxury All Inclusive Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 76 out of 91 reviews" "
Rating 8 - Good. 9 out of 91 reviews" "
Rating 6 - Okay. 4 out of 91 reviews" "
Rating 4 - Poor. 1 out of 91 reviews" "
Rating 2 - Terrible. 1 out of 91 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sadia Cordelia Mary Anntoinete

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved everything about the Mora Hotel. From the staff who work there to the hotel itself, to the food, to the drinks, to the beach to the timetables of fun activities and classes on their interactive app. I could go on. This was an excellent holiday choice that I will cherish forever.
Stayed 13 nights in Sep 2024

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay at The Mora, the staff are great, really accommodating and helpful. The food was brilliant all round, lots of choice at the buffet for everyone. We also had food at the other restaurants (Jikan, Japanese) and (Jua, Brazilian Grill) bear in mind you need to book these 48 hours in advance. Jikan was okay, but probably my least favourite meal on the trip, the restaurant inside has strange lighting and creates an odd atmosphere. Jua on the other hand was great, one of the best meals at The Mora, it’s buffet style for starters, sides and deserts and a La carte for the main, great options and would definitely recommend. The room was very comfortable, air con to keep you cool and a very large bed. We stayed in the junior suite and it was really spacious. The room comes with satellite TV, mostly English speaking channels, a free mini bar with soft drinks, wine and beer. My personal favourite on the room was house keeping setting your room/bed for the evening when you’re at dinner, coming back to that was great and a nice touch. The resort itself has everything you could want, great beach (although bear in mind there are locals on this beach trying to sell you things, but they’re not allowed where the sun beds are so won’t bother you, only when you make your way to the sea) there are 3 large pools, plenty of space, also a smaller pool for kids, shallow but still large! Ordering drinks to your sunbed was a huge plus! Overall, The Mora was perfect. There’s lots to do!
Stayed 6 nights in Sep 2024

10/10 Excellent

Raul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family getaway !
We spent 4 days at Mora Hotel. The resort is great and very well maintained. The bar tenders super friendly as well as all the staff. The amenities are fantastic. We also used the Dive shop for 3 days of Scuba Diving. The staff was very knowledgeable about the dive sites. Overall a great experience and good food.
Stayed 4 nights in Aug 2024

10/10 Excellent

joelle, Westport

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I liked everything.
Stayed 3 nights in Jul 2024

10/10 Excellent

Alpesh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Truly excellent
Stayed 10 nights in Jun 2024

10/10 Excellent

George, Eden Prairie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property was fantastic. The service was lacking in areas of personal requests being carried out swiftly. We often had to follow up to get certain items to our room.
Stayed 3 nights in Jun 2024

10/10 Excellent

Taneika

Stayed 4 nights in May 2024

10/10 Excellent

hyungun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2024

10/10 Excellent

Kaiyuan

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall experience was great. The staff is friendly and responsive. I particularly liked the food served at Aqua, which is why I was disappointed at the food quality from Carnivorous. The food was served luke warm at best and the meats did not meet the standards one would expect from a reservations only establishment. Maybe you should take a cue from the food consumption and wastage on a night by night basis at Carnivorous.
Stayed 3 nights in Dec 2023

10/10 Excellent

Nazma, Luton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is truly a 5* in Zanzibar. Free from insects and mosquitoes in the room unlike other hotels in Zanizbar. All inclusive and great for the price you pay. I booked the hot tub/jacuzzi room and was snot disappointed. Great staff.
Stayed 1 night in Dec 2023

10/10 Excellent

Dora Rodriguez

Liked: Cleanliness, staff & service, property conditions & facilities
It is clean, beautiful and good food.
Stayed 4 nights in Dec 2023

10/10 Excellent

Nusarrat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a beautiful resort. The staff are truly wonderful, the food is lovely and there are plenty of options. The wings at asiatique are 10/10!. I wish I had taken all of my own toiletries, theirs aren't great. But the staff take this resort from great to amazing. A huge extra thank you to Ajay and Vishwas for making our holiday so special.
Stayed 10 nights in Nov 2023

10/10 Excellent

Altaf, Laguna Niguel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place -beautiful beach resort
Stayed 3 nights in Oct 2023

6/10 Okay

Kate

Stayed 4 nights in Oct 2023

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredibly friendly and so helpful.
Stayed 8 nights in Oct 2023

10/10 Excellent

Moez

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

10/10 Excellent

sherina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Overall... a wonderful resort
My overall experience was wonderful at this resort. Architectural gem. Location was perfect. Staff were friendly and professional. Plenty of excursions available for additional fees that were well worth it. Daycare on site. Entertainment was an added bonus. The food was delicious! My room was also beautiful. The consistent issue was having to call multiple days for our room to be cleaned. It was a small annoyance, especially since there were a few cockroaches in the room. I killed a couple. I'm aware there are things that cannot be helped. But I do wish we didn't need to call for housekeeping to show up. With this said. My stay at Emerald was very enjoyable.
Stayed 4 nights in Oct 2023

6/10 Okay

Ahlaiah

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Overall very clean and nice resort. Would be better if it were closer to stone town and some of the other main cities, it was an hour drive or more everywhere we went and rides were expensive. The resort was also extremely colonized, Iike there wasn’t a single African restaurant out of the 5 that were there. If you wanted to experience any African/Tanzanian culture you had to leave the resort. The staff is underpaid (which we learned through talking to some of the staff we befriended) so the workers relied heavily on tips (yet there was no atm on site?). The property was Arabic owned but all local, underpaid workers which kind of felt like modern day slavery :( the staff was extremely friendly but unfortunately dropped the ball a few times during our stay. For example, we booked a taxi through the front desk for an excursion we had in 2 days. The taxi never showed up and there was no record of a taxi being booked so we missed our excursion and had to reschedule. Also, I was there for my bday in which my bf planned a whole surprise day in which the staff was supposed to decorate our suite & bring a cake - they never did and my boyfriend had to complain 3 different times before they finally did but it was at 10pm when they came? We made 2 different requests with the house keepers for the mini fridge that were never fulfilled. Lastly, there was no gift shop/convenience store on site, so if you forgot toiletries or needed snacks or anything, you had to leave the resort (far drive
Stayed 6 nights in Oct 2023

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very professional and attentive. The property was extremely clean and close to the beach.
Stayed 6 nights in Sep 2023

8/10 Good

Wasiem

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Rajiv

Stayed 4 nights in Sep 2023

10/10 Excellent

Mary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible place. I loved the property, food, swimming pool, free diving lessons and kayaking. I wish i stayed few more days. Great customer service. I wish it is closer to USA so i can visit frequently.
Stayed 3 nights in Sep 2023

10/10 Excellent

Fateha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel! Had an amazing time and the final night with the gala dinner was amazing. Thank you and big shout out to Maryam for helping us on one of our tours:
Stayed 7 nights in Sep 2023