See all properties
Save

Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive

5.0 star property
Luxury property on the beach, with 3 outdoor pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive

Premium bedding, free minibar, in-room safe, desk
Balcony
3 outdoor pools, pool umbrellas, pool loungers
Private beach, sun-loungers, beach umbrellas, beach towels
Snack bar

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
  • On private beach
  • All-inclusive
  • Breakfast included
  • Pool
  • Parking included
The price is NZ$908
includes taxes & fees
5 Jan - 6 Jan 2025

Explore the area

Map
Carretera Estatal Barron Isladela Piedra, Km 10, numero 3106, Mazatlán, Sinaloa, 82266
  • Estrella de Mar Golf Course
    10 min drive
  • Estrella del Mar Turtle Sanctuary
    10 min drive
  • The Mazatlan Malecón
    35 min drive
  • Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)
    12 min drive

Room options

View all photos for Preferred Club Premium Ocean Front King

Premium bedding, free minibar, in-room safe, desk

Preferred Club Premium Ocean Front King

Highlights

Air conditioning
Free minibar items
LED TV
Pillow menu
Premium bedding
Blackout curtains
Private bathroom
Heated bathroom floor
  • 111 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite Ocean View King

Premium bedding, free minibar, in-room safe, desk

Deluxe Suite Ocean View King

Highlights

Air conditioning
Free minibar items
LED TV
Separate bedroom
Premium bedding
Blackout curtains
Hairdryer
Private bathroom
  • 51 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Ocean View King

Premium bedding, free minibar, in-room safe, desk

Junior Suite Ocean View King

Highlights

Air conditioning
Free minibar items
LED TV
Separate bedroom
Premium bedding
Blackout curtains
Hairdryer
Private bathroom
  • 51 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for One Bedroom Presidential Suite Ocean Front

One Bedroom Presidential Suite Ocean Front

One Bedroom Presidential Suite Ocean Front

Highlights

Air conditioning
Free minibar items
LED TV
Pillow menu
Blackout curtains
Premium bedding
Separate bedroom
Private bathroom
  • 208 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Premium Master Suite Swimout King

Premium bedding, free minibar, in-room safe, desk

Preferred Club Premium Master Suite Swimout King

Highlights

Private plunge pool
Air conditioning
Free minibar items
LED TV
Pillow menu
Blackout curtains
Premium bedding
Separate bedroom
  • 111 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Run of the House

Run of the House

Run of the House

Highlights

Air conditioning
Free minibar items
LED TV
Premium bedding
Blackout curtains
Bathrobes
Hairdryer
Private bathroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Preferred Club Panoramic Suite Swimout

Premium bedding, free minibar, in-room safe, desk

Preferred Club Panoramic Suite Swimout

Highlights

Private plunge pool
Air conditioning
Free minibar items
LED TV
Pillow menu
Blackout curtains
Premium bedding
Separate bedroom
  • 104 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Premium Swimout Dbl

Premium bedding, free minibar, in-room safe, desk

Preferred Club Premium Swimout Dbl

Highlights

Private plunge pool
Air conditioning
Free minibar items
LED TV
Pillow menu
Premium bedding
Blackout curtains
Private bathroom
  • 111 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Suite Ocean View Dbl

Premium bedding, free minibar, in-room safe, desk

Deluxe Suite Ocean View Dbl

Highlights

Air conditioning
Free minibar items
LED TV
Separate bedroom
Premium bedding
Blackout curtains
Hairdryer
Private bathroom
  • 51 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Junior Suite Ocean View Dbl

Premium bedding, free minibar, in-room safe, desk

Deluxe Junior Suite Ocean View Dbl

Highlights

Air conditioning
Free minibar items
LED TV
Separate bedroom
Premium bedding
Blackout curtains
Hairdryer
Private bathroom
  • 51 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Swimout King

Premium bedding, free minibar, in-room safe, desk

Preferred Club Junior Suite Swimout King

Highlights

Private plunge pool
Air conditioning
Free minibar items
LED TV
Pillow menu
Blackout curtains
Premium bedding
Separate bedroom
  • 60 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Junior Suite Ocean View King

Premium bedding, free minibar, in-room safe, desk

Deluxe Junior Suite Ocean View King

Highlights

Air conditioning
Free minibar items
LED TV
Separate bedroom
Premium bedding
Blackout curtains
Hairdryer
Private bathroom
  • 51 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Swimout Dbl

View from room

Junior Suite Swimout Dbl

Highlights

Private plunge pool
Air conditioning
Free minibar items
LED TV
Separate bedroom
Premium bedding
Blackout curtains
Private bathroom
  • 55 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Ocean Front King

Premium bedding, free minibar, in-room safe, desk

Preferred Club Junior Suite Ocean Front King

Highlights

Air conditioning
Free minibar items
LED TV
Pillow menu
Blackout curtains
Premium bedding
Separate bedroom
Private bathroom
  • 58 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Premium Swimout King

Premium bedding, free minibar, in-room safe, desk

Preferred Club Premium Swimout King

Highlights

Private plunge pool
Air conditioning
Free minibar items
LED TV
Pillow menu
Premium bedding
Blackout curtains
Hairdryer
  • 104 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Panoramic Suite Ocean Front

Premium bedding, free minibar, in-room safe, desk

Preferred Club Panoramic Suite Ocean Front

Highlights

Air conditioning
Free minibar items
LED TV
Pillow menu
Blackout curtains
Premium bedding
Separate bedroom
Private bathroom
  • 127 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean View Dbl

Premium bedding, free minibar, in-room safe, desk

Junior Suite Ocean View Dbl

Highlights

Air conditioning
Free minibar items
LED TV
Separate bedroom
Premium bedding
Blackout curtains
Hairdryer
Private bathroom
  • 51 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Ocean Front Dbl

Preferred Club Junior Suite Ocean Front Dbl

Preferred Club Junior Suite Ocean Front Dbl

Highlights

Air conditioning
Free minibar items
LED TV
Pillow menu
Blackout curtains
Premium bedding
Separate bedroom
Private bathroom
  • 58 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Premium Ocean Front Dbl

Premium bedding, free minibar, in-room safe, desk

Preferred Club Premium Ocean Front Dbl

Highlights

Air conditioning
Free minibar items
LED TV
Pillow menu
Premium bedding
Blackout curtains
Private bathroom
Heated bathroom floor
  • 127 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds

View all photos for Preferred Club Master Suite Ocean Front King

Premium bedding, free minibar, in-room safe, desk

Preferred Club Master Suite Ocean Front King

Highlights

Air conditioning
Free minibar items
LED TV
Pillow menu
Blackout curtains
Premium bedding
Separate bedroom
Private bathroom
  • 127 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Junior Suite Swimout Dbl

Premium bedding, free minibar, in-room safe, desk

Preferred Club Junior Suite Swimout Dbl

Highlights

Private plunge pool
Air conditioning
Free minibar items
LED TV
Pillow menu
Blackout curtains
Premium bedding
Separate bedroom
  • 55 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Swimout King

Premium bedding, free minibar, in-room safe, desk

Junior Suite Swimout King

Highlights

Private plunge pool
Air conditioning
Free minibar items
LED TV
Premium bedding
Blackout curtains
Private bathroom
Heated bathroom floor
  • 55 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

About the area

Mazatlán

A luxury stay in Mazatlán awaits you at Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive. You'll be 29.8 km (18.5 mi) from Mazatlán Aquarium and 30.3 km (18.8 mi) from Teodoro Mariscal Stadium. Highlights at this all-inclusive property include 7 restaurants, 3 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages, hot stone massages and detox wraps along with access to the sauna and hot tub. The theme restaurant, Portofino (Aduls Only), serves Italian cuisine. With 2 beach bars and 2 poolside bars to choose from, you can enjoy a drink at the property. Spend the day at the private beach where you'll find sunloungers, and enjoy the on-site golf course and free kids' club. Business amenities include meeting rooms, a conference centre, and a 24-hour business centre. Additionally, you'll find free Wi-Fi in public areas, a gym and a lazy river. Free buffet breakfast is available daily between 7:00 AM and noon. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of free valet parking. .With a stay at this 5-property class Mazatlán property, you'll be 31.2 km (19.4 mi) from Plaza Machado and 31.2 km (19.4 mi) from Olas Altas Beach.

What's nearby

  • Estrella de Mar Golf Course - 10 min drive
  • Estrella del Mar Turtle Sanctuary - 10 min drive
  • The Mazatlan Malecón - 35 min drive
  • Plaza Machado - 35 min drive
  • Olas Altas Beach - 40 min drive

Getting around

  • Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.) - 12 min drive

Restaurants

  • ‪Cafe Punta del Cielo Aeropuerto MZT - ‬12 min drive
  • ‪Starbucks - ‬14 min drive
  • ‪El Cuchupetas - ‬18 min drive
  • ‪Taqueria el Mono y los Monitos - ‬18 min drive
  • ‪La Paloma - ‬11 min drive

About this property

Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive

Luxury property on the beach, with 3 outdoor pools
Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to unwind on the sandy beach. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. Summer fun is a breeze at Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 3 outdoor swimming pools and enjoy a treatment at the full-service spa.

Free breakfast is served daily. There are 7 restaurants on site, as well as a coffee shop/cafΘ and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 poolside bars and 5 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool and a steam room. Free valet parking is available.

Smoking is allowed in designated areas at this 5-star Mazatlán property.

  • 358 guestrooms or units
  • 7 dining venues
  • 2 bars on the beach
  • 2 bars by the pool
  • 5 bars or lounges
  • Conference rooms
  • Built in 2024
  • Buffet breakfast (free)
  • Karaoke
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference centre
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Corner/local shop
  • Garden
  • Gift shop
  • ATM
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Coffee shop
Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive offers 358 air-conditioned accommodations with free minibar items and laptop-compatible safes. Beds feature premium bedding. 65-inch LED televisions come with premium digital channels and pay-per-view films. Bathrooms include dressing gowns and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The on-site spa has 8 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free secured, covered valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to noon
  • 2 beach bars
  • 2 poolside bars
  • 5 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe
  • Couples/private dining

Restaurants on site

  • El Patio
  • Meraki
  • Oceana
  • Portofino (Aduls Only)
  • World Café

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • Laundry facilities
  • Lazy river
  • Lifeguards on site
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 8 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No lift
  • Smooth flooring in room
  • Tile flooring in public areas
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant

More

  • Ballroom
  • Banquet hall
  • Built in 2024
  • Communal living room
  • Designated smoking areas
  • Lifeguards
  • Reception hall
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Dressing gowns
  • Hair dryer
  • Heated bathroom floor
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 65-inch LED TV with premium digital channels
  • Pay films

Food and drink

  • 24-hour room service
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: MXN 1300 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 1300 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. 

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Pets are welcome in smoking rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Dreams Estrella Del Mar Mazatlan
Dreams Estrella del Mar Mazatlan Golf Spa Resort All Inclusive

Frequently asked questions

What is the cancellation policy at Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive?

Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive?

As of 12 Dec 2024, prices found for a 1-night stay for 2 adults at Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive on 5 Jan 2025 start from NZ$908.15, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive?

Yep, Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive has free valet parking.

Are there any beaches close to Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive?

The closest beach to Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive is Olas Altas Beach (17.3 km).

Is there a spa on site at Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive?

Yep, there is an onsite spa at Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive. It has a hot tub and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as deep-tissue massages.

Does Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive have a pool?

Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

Does Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive?

Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive features a private beach, 2 beach bars and 3 outdoor pools. All guestrooms come with premium bedding, 24-hour room service and free minibar items.

What makes Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive.

Is Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and babysitting services, it's no surprise that Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive is a hit with families.

Does Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive serve breakfast?

Sure does, free buffet breakfast is available daily between 7:00 AM and noon.

Is there a free airport shuttle available at Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive?

No, Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive?

Relax with a coldie at the 2 beach bars, 2 poolside bars or 5 lounge bars, and grab a meal at the onsite restaurant that serves Italian cuisine.

What time are check-in & check-out at Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive?

Dogs are welcome at Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 10 kg per pet.

Is there a golf course on site at Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive?

Yep, Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive has an 18-hole golf course. Golf caddies, golf carts, golf clubs and golf lessons with a pro are also available.

Dreams Estrella del Mar Mazatlan Golf & Spa Resort - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 28 out of 48 reviews" "
Rating 8 - Good. 5 out of 48 reviews" "
Rating 6 - Okay. 7 out of 48 reviews" "
Rating 4 - Poor. 2 out of 48 reviews" "
Rating 2 - Terrible. 6 out of 48 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Instalaciones de primera pero les falta calidad
El hotel es nuevo y tiene muy bonitas instalaciones, el SPA de primer nivel, los restaurantes muy bonitos, comida aceptable, lo único malo son las bebidas, refrescos y agua mineral sin gas en TODOS los bares y restaurantes, usan refrescos grandes para servir en vasos y en ninguna ocasión me sirvieron un refresco decente, la cerveza igual, aparte de que deberían dar la cerveza local PACIFICO dan Tecate y aparte de nosotros escuché a otros huéspedes quejarse de eso, incluso los meseros dicen que todos los huéspedes piden que cambien de marca de cerveza. Otra cosa que no nos gustó que estuvimos esperando en la puerta del hotel como 25 minutos porque el guardia estaba dejando pasar de a 1 solo carro y tardaban mucho en el registro y en dar acceso al área de lobby (no es culpa de el guardia ya que recibía instrucciones en el radio de como iban pasando los carros)
Stayed 3 nights in Sep 2024

2/10 Terrible

JUAN CARLOS

Stayed 3 nights in Aug 2024

6/10 Okay

Manuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice hotel, but overall i think the hotel can do better, our room key wouldnt open the door, and they had us waiting outside our room for over an hour, they should have a master key to open the door, instead they had tu unbolt the door to get it, i know it can happen to anybody, but a hotel that fancy should have other Alternatives to opening a door..
Stayed 2 nights in Aug 2024

6/10 Okay

Jennifer

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jul 2024

10/10 Excellent

Dra Natalia

Travelled with family, Travelled with family and small children
Liked: Staff & service, property conditions & facilities
They’re great with kids, all the staff it’s amazing. The food it’s very good in all of their restaurants, definitely coming back.
Stayed 3 nights in Jul 2024

6/10 Okay

Erick

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
The property is new and they have good facilities, spacious, nice rooms, great activities, shows, events, fun for the family. However, it is understaffed, hallways are not cleaned at all, dirt, dead bugs and other disgusting stuff (someone vomitted on the stairs) remained there for days even after we called the front desk and reported it. The food at the restaurants is very good but again they are unsedstaffed so even if they try their hardest the service is very poor. For example there were very long lines at the breakfast stations or food items weren't re-stocked in buffets, and in certain restaurants the service was slow. Also, the wines included are only house wines that are terrible, we bought wine everynight. They were very inflexibe about certain things that were irrelevant (not letting us add a two-top table to a six-seat table to accomadate parents because it was against their brand) while missing the boat on big things (vomit on the stairs for 2 days) or housekeeping was good but missed details (dirty cups left in the room or the room-service bin for days) or poor circulation in the gym). Its not a cheap hotel and has a lot of potential to be worth the money so we hope they get their staffing right otherwise it will be a waste of a property.
Stayed 4 nights in Jul 2024

8/10 Good

lizeth

Liked: Cleanliness, staff & service, property conditions & facilities
Not all facilities are open like spa and kids club
Stayed 4 nights in Jul 2024

2/10 Terrible

Sergio

Travelled with family and small children
Liked: Amenities
Service needs to improve.
Stayed 4 nights in Jul 2024

2/10 Terrible

Jessica, Santa Rosa Beach

Stayed 7 nights in Jul 2024

2/10 Terrible

Rocio

Stayed 3 nights in Jun 2024

10/10 Excellent

SERGIO

Travelled with family
Nuevo Hotel Muy bonitas habitaciones , restaurantes Ricos , instalaciones excelentes . Felicito a Jessica de recepción , Rosalia de la heladería , Gill de actividades , arturo mesero de Oceana y Arturo gerente de méralo y porto fino y Armando mesero de Meraki Súper profesionales los mejores , se ve que tienen mucha experiencia y ganas de trabajar , ustedes hicieron la gran diferencia de nuestra estancia
Stayed 5 nights in Jun 2024

2/10 Terrible

maggie

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The facility is nice and new what the property is advertising online is completely false. The hotel say 7 restaurants but only 3 are available the other 4 under construction, No Spa, room service never showed. Alot of the services are not available nor in use. For the price of this hotel I could've stayed elsewhere.
Stayed 3 nights in May 2024

4/10 Poor

Pablo

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Aug 2024

10/10 Excellent

Anali

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Viajamos en familia con niños pequeños y todo estuvo increíble. Teníamos dudas porque la mayoría de los comentarios eran malos relacionados con el servicio pero a mí me pareció muy bueno, rápido y todos amables. Restaurantes deliciosos y buenos vinos. Hay un club para niños donde unas chicas maravillosas (Majo, Gabi, Dania y Fabiola) los ponen a realizar actividades muy bonitas, los sacan a la playa, a la piscina y en el mismo club, nos ayudó en los momentos que el sol está súper fuerte a que estuvieran dentro y frescos. Muchas gracias chicas por su hermosa labor y atenciones. También hay una heladería con helados y conos deliciosos. Tostadas de ceviches deliciosas en el bar de playa 👌👌👌
Stayed 5 nights in Sep 2024

10/10 Excellent

Anali

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Viajamos en familia con niños pequeños de 3 años y todo estuvo perfecto, menús para todos, variedad de restaurantes y un club para niños donde pueden estar haciendo actividades divertidas por varias horas cuidados por unas chicas maravillosas, Majo, Dania, Gabi y Fabiola. Las tostadas de ceviche del bar de la playa y el restaurante Meraki son deliciosos. 👌 super recomendado. Todos son muy amables.
Stayed 2 nights in Sep 2024

8/10 Good

Jose Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vale la pena, el restaurante Italiano Portofino esta muy rico, cuando terminas de hacer el check in te abordan para ofrecerte un club vacacional donde puedes perder hasta 4 hrs…en general bien, las habitaciones muy padres y limpias y las albercas agradables.
Stayed 3 nights in Aug 2024

10/10 Excellent

Mario Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente hotel, el único detalle que veo es que no se pueden meter niños al mar
Stayed 5 nights in Aug 2024

10/10 Excellent

MARTHA

Stayed 1 night in Aug 2024

10/10 Excellent

Erik, Hermosillo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

10/10 Excellent

Lizbet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

arturo

Liked: Cleanliness, staff & service, property conditions & facilities
excelente en todos los aspectos. lo recomiendo.
Stayed 4 nights in Jul 2024

10/10 Excellent

Citlali

Stayed 2 nights in Jul 2024

10/10 Excellent

Virginia Lorena

Liked: Cleanliness, staff & service, property conditions & facilities
Me gustó mucho el hotel, excelente atención del personal de la alberca , comida muy buena , muy tranquilo y seguro , si volvería en mis próximas vacaciones
Stayed 3 nights in Jul 2024

8/10 Good

ELENA

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
La atención en los restaurantes a la carta es lenta.
Stayed 2 nights in Jul 2024

10/10 Excellent

jose j

Stayed 3 nights in Jul 2024