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Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive

4.5 star property
Luxury property on the beach, with 3 outdoor pools

Photo gallery for Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive

3 outdoor pools, free pool cabanas, pool umbrellas
View from room
4 bars/lounges, swim-up bar, poolside bar, beach bar
Front of property - evening/night
Private beach, free beach cabanas, sun-loungers, beach towels

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • On private beach
  • Hot tub
The current price is NZ$376
includes taxes & fees
17 Feb - 18 Feb

Explore the area

Map
Av. Ernesto Coppel Campana 201, Mazatlán, SIN, 82110
  • Mazagua Aquatic Park
    ‪3 min drive‬
  • Witches Beach
    ‪4 min drive‬
  • Marina Mazatlan Golf Course
    ‪6 min drive‬
  • Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)
    ‪29 min drive‬

Room options

View all photos for Master Suite

In-room dining

Master Suite

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
Dining table
LED TV
  • 39 sq m
  • Partial ocean view
  • Sleeps 6
  • 1 Double Sofa Bed and 2 Double Beds

View all photos for Junior Suite, Ocean View

Premium bedding, down duvets, pillow-top beds, in-room safe

Junior Suite, Ocean View

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
LED TV
Hypo-allergenic bedding
  • 90 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

Similar properties

Pool

Pueblo Bonito Mazatlan - All Inclusive

  • Pool
  • Hot tub
  • All-inclusive
  • Kids pool
4.5 out of 5, Wonderful, (1005)
The price is NZ$656
for 1 room
includes taxes & fees
2 Mar - 3 Mar
Pueblo Bonito Mazatlan - All Inclusive

About the area

Mazatlán

A luxury stay in Mazatlán awaits you at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive. You'll be 1.9 km (1.2 mi) from Witches Beach and 2 km (1.2 mi) from Mazagua Aquatic Park. Highlights at this all-inclusive property include 5 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering at Armonia Spa can include deep-tissue massages, hot stone massages and detox wraps along with aromatherapy and Ayurvedic treatments. The fine-dining restaurant, La Cordeliere, serves international cuisine and is open for breakfast, lunch and dinner. With 4 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the private beach where you'll find free cabanas, and enjoy the 2 outdoor tennis courts and gym. Other amenities include free Wi-Fi in public areas, a hot tub and a sauna. There's also free valet parking, along with the convenience of a free area shuttle. .Within a 20-minute drive of this 4.5-property class Cerritos property, attractions include Cerritos Beach and The Mazatlan Malecón.

What's nearby

  • Mazagua Aquatic Park - 3 min drive
  • Witches Beach - 4 min drive
  • Mazatlan International Center - 8 min drive
  • Galerias Mazatlan - 10 min drive
  • Cerritos Beach - 11 min drive

Getting around

  • Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.) - 29 min drive

Restaurants

  • ‪Kelly's Bar - ‬5 min walk
  • ‪The Bistro - ‬4 min walk
  • ‪Playa Brujas - ‬18 min walk
  • ‪La Cordeliere - ‬7 min walk
  • ‪El Seis Coffee House and Bakery - ‬7 min drive

About this property

Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive

Luxury property on the beach, with 3 outdoor pools
Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to smell the salty air and watch the ocean waves from the sandy beach. Enjoy the complimentary cabanas and sunloungers for a relaxing day at the beach. At Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 5 restaurants on site, along with a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 4 bars/lounges, a beach bar and a poolside bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a children's club, a children's pool and outdoor tennis courts. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4.5-star Mazatlán property.

  • 378 guestrooms or units
  • 15 buildings
  • 5 dining venues
  • 4 bars or lounges
  • Kid's club
  • Childcare (surcharge)
  • Terrace on the roof
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Food/drink service (free)
  • Wedding services available
  • Corner/local shop
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar on the beach
  • 1 conference room
  • Bar by the pool
  • Swim-up bar
Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive offers 378 accommodations, which are accessible via exterior corridors and feature a safe and coffee/tea makers. This accommodation offers separate sitting areas. Pillowtop beds feature down duvets and premium bedding. A pillow menu is available. Accommodation at this 4.5-star property has kitchenettes with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit, bathrobes, slippers and complimentary toiletries.

This Mazatlán property provides complimentary wireless Internet access. LED televisions come with premium satellite channels and pay-per-view films. Additionally, rooms include a hairdryer and an iron/ironing board. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Armonia Spa has 10 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free area shuttle
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • 4 bars/lounges
  • 5 restaurants
  • A beach bar
  • A poolside bar
  • A swim-up bar

Restaurants on site

  • Deli I and II
  • Emerald Grill
  • La Cordeliere
  • Sunset Grill
  • The Bistro

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Beach volleyball
  • Children's club
  • Children's pool
  • Full-service spa
  • Golf driving range
  • Gym
  • Piano
  • Sauna
  • Shopping
  • Snorkelling
  • Spa tub
  • Tennis lessons
  • TV in common areas
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's club
  • Children's pool
  • Free area shuttle
  • Free cot
  • Grocery/convenience store
  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LED TV with premium satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Hob
  • Kitchenette
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in time starts at 4:00 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Guests will receive an email with check-in instructions prior to arrival; front desk staff will greet guests on arrival at the property
Guests are required to provide name and reservation number at the resort entrance, before approaching the reception area.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Eurocard. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector and a security system in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Emerald Bay Pueblo Bonito
Emerald Bay Resort
Pueblo Bonito Emerald
Pueblo Bonito Emerald Bay
Pueblo Bonito Emerald Bay Mazatlan
Pueblo Bonito Emerald Bay Resort
Pueblo Bonito Emerald Bay Resort Mazatlan
Pueblo Bonito Resort Emerald Bay
Emerald Bay Mazatlan
Mazatlan Emerald Bay
Pueblo Bonito Emerald Bay Hotel Mazatlan
Pueblo Bonito Emerald Bay Resort All Inclusive Mazatlan
Pueblo Bonito Emerald Bay Resort Spa All Inclusive
Pueblo Bonito Emerald Bay Resort All Inclusive
Pueblo Bonito Emerald Bay All Inclusive Mazatlan
Pueblo Bonito Emerald Bay Resort Spa All Inclusive
Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive Mazatlán

Frequently asked questions

What is the cancellation policy at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive?

Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive?

As of 16 Feb 2025, prices found for a 1-night stay for 2 adults at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive on 17 Feb 2025 start from NZ$375.67, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive?

Yep, Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive has a free self car park and free valet parking. Onsite parking is limited.

Are there any beaches close to Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive?

The closest beach to Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive is Cerritos Beach (4.5 km).

Is there a spa on site at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive?

Yep, Armonia Spa is available for guests. It has a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as sports massages.

Does Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive have a pool?

Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella.

What luxury perks are available at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive?

Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive features a private beach, 3 outdoor pools and a full-service spa. All guestrooms come with pillowtop beds, premium bedding and 24-hour room service.

What makes Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as pillowtop beds and massage services available in the guestrooms, help set the scene for a romantic weekend at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive.

Is Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive family-friendly?

You bet! With amenities such as a children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive is a hit with families.

Is there a free airport shuttle available at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive?

No, Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive?

Yep, they've got a beach bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive?

No, pets and service animals are not allowed.

Pueblo Bonito Emerald Bay Resort & Spa - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 601 out of 1004 reviews
Rating 8 - Good. 231 out of 1004 reviews
Rating 6 - Okay. 98 out of 1004 reviews
Rating 4 - Poor. 42 out of 1004 reviews
Rating 2 - Terrible. 32 out of 1004 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Gladis

Travelled with group
Disliked: Property conditions & facilities, room comfort
Habitaciones con mobiliario muy anticuado, le falta mantenimiento a hotel
Stayed 2 nights in Nov 2024

8/10 Good

Ana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was nice a clean and the staff was very kind and polite.
Stayed 6 nights in Oct 2024

10/10 Excellent

Celia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and service.
Stayed 2 nights in Oct 2024

10/10 Excellent

Luis Angel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel
Fue una buena experiencia. Es un hotel muy lindo y agradable. Tiene mucha vegetación. Habitaciones grandes, camas cómodas. Se ve que tiene sus años, sin embargo, es muy cómodo y se encuentra en excelentes condiciones. Las habitaciones tienen detalles anticuados, tal vez podrian hacer una remodelacion, aunque el estilo del hotel, no es contemporáneo, asi que tampoco es que este mal. Los carritos tardan en pasar. Es pedirlos con mucha anticipación. La comida esta bien. Pero en mi opinión falta variedad. Algunas bebidas estaban muy dulces, pero eso yo creo es percepción muy personal.
Stayed 2 nights in Oct 2024

10/10 Excellent

Timothy Edward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First, I commend management for their devotion to customer service during our stay (Martin, Olympio, the Cardeliere manager/trainer, and the manager in charge during our checkout). This hotel is very big but very outdated. We had to ride in golf carts to get from point A to point C, which could be a nuisance at times. We had several hiccups during our stay including ants in our room and in common areas, no available toothbrushes for guests, and the smell of sewer in our bathroom. Nonetheless, the employees are top-notch, and we received phenomenal customer service. Their spa services were beyond our expectations. I was not vastly impressed with the restaurants. They moved the sushi restaurant to the bar near the hotel lobby, which we found to be inconvenient to guests as they didn’t have enough seating. One night we attempted to have dinner there and the wait was 40 minutes yet there was space for tables and chairs in some areas. The Cardeliere had an Italian night however, their food was less than appetizing for our taste. Also, be aware of the women sitting at the hotel's entrance who will try to get you to attend a breakfast to sell a timeshare. If you don’t attend, they refuse to give you a $20 refund that is paid (which happened to us due to an unforeseen circumstance). Furthermore, they don’t have any bottled water in the rooms, and you must walk or ride (in a golf cart) to a restaurant for water. Lastly, Kelly’s Bar should have more tables for additional seating.
Stayed 6 nights in Sep 2024

10/10 Excellent

Jeyleen, Portland

Liked: Cleanliness, staff & service, property conditions & facilities
Sure
Stayed 1 night in Oct 2024

10/10 Excellent

ALEXANDROS ANASTASSIOS

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and attention, nice natural environment and upkeep.
Stayed 3 nights in Oct 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful property, the staff is amazing.
Stayed 4 nights in Sep 2024

2/10 Terrible

Daniela

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Beware, what used to be a great location has lost its touch. Brown water from The showers, unfriendly staff, not very many open food places and the food not very good at all. Definitely wouldn’t come Back again
Stayed 3 nights in Sep 2024

10/10 Excellent

Richard R.

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dining
Stayed 4 nights in Jun 2024

8/10 Good

Hugo

Stayed 3 nights in Aug 2024

8/10 Good

Irene

Stayed 3 nights in Aug 2024

4/10 Poor

Emilio

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Nos cortaron el todo incluido a la las 12 del día, si te dan la habitación a las 16 horas, debería ser hasta esa hora
Stayed 1 night in Sep 2024

10/10 Excellent

George

Stayed 1 night in Sep 2024

10/10 Excellent

Jorge

Stayed 2 nights in Sep 2024

10/10 Excellent

Brandon

Stayed 1 night in Aug 2024

10/10 Excellent

Eva

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 5 nights in Aug 2024

10/10 Excellent

Carlos Alberto

Stayed 2 nights in Jul 2024

10/10 Excellent

Antonio

Travelled with partner
all staff were very helpful service was excellent Jose from the swimming pool bar was excellent he prepared good drinks.we definitely comeback,
Stayed 4 nights in Jun 2024

6/10 Okay

Jesus

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 6 nights in May 2024

10/10 Excellent

Valeria

Liked: Cleanliness, staff & service
Stayed 4 nights in Jun 2024

10/10 Excellent

Laura Brigitte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Laura Brigitte

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service, very friendly staff
Stayed 5 nights in May 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Massive classic resort!! Top quality amenities
Stayed 7 nights in May 2024

6/10 Okay

Robert

Liked: Cleanliness, staff & service
Stayed 7 nights in Apr 2024