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Viaggio Resort Mazatlán

4.5 star property
Luxury resort on the beach, with 3 outdoor pools

Photo gallery for Viaggio Resort Mazatlán

3 outdoor pools, open 9:00 AM to 9:00 PM, pool loungers
Daily buffet breakfast (MXN 359 per person)
3 outdoor pools, open 9:00 AM to 9:00 PM, pool loungers
Deluxe Double Room, 1 King Bed, Ocean View
Poolside bar

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Housekeeping
  • Breakfast available
  • All-inclusive

Explore the area

Map
Avenida Camaron Sabalo, Zona Dorada, Mazatlán, Sinaloa, 82100
  • El Cid Country Club Golf Course
    ‪17 min walk‬
  • Mazatlán Aquarium
    ‪7 min drive‬
  • Cerritos Beach
    ‪13 min drive‬
  • Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)
    ‪34 min drive‬

Room options

View all photos for Deluxe Double Room, 1 King Bed, City View

Deluxe Double Room, 1 King Bed, City View

Deluxe Double Room, 1 King Bed, City View

Highlights

Air conditioning
Heating
Smart TV
Blackout curtains
Hairdryer
Private bathroom
Coffee/tea maker
Cable channels
  • City view
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 1 King Bed, Ocean View

Deluxe Double Room, 1 King Bed, Ocean View

Deluxe Double Room, 1 King Bed, Ocean View

Highlights

Air conditioning
Heating
Smart TV
Blackout curtains
Hairdryer
Private bathroom
Coffee/tea maker
Cable channels
  • Ocean view
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 2 Double Beds, City View

Deluxe Double Room, 2 Double Beds, City View

Deluxe Double Room, 2 Double Beds, City View

Highlights

Air conditioning
Heating
Smart TV
Blackout curtains
Hairdryer
Private bathroom
Coffee/tea maker
Cable channels
  • City view
  • 32 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Double Room, 2 Double Beds, Ocean View

Deluxe Double Room, 2 Double Beds, Ocean View

Deluxe Double Room, 2 Double Beds, Ocean View

Highlights

Air conditioning
Heating
Smart TV
Blackout curtains
Hairdryer
Private bathroom
Coffee/tea maker
Cable channels
  • Ocean view
  • 38 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Deluxe With Street View

In-room safe, desk, laptop workspace, blackout curtains

Room Deluxe With Street View

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Deluxe With Sea View

In-room safe, desk, laptop workspace, blackout curtains

Room Deluxe With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Deluxe With Street View

In-room safe, desk, laptop workspace, blackout curtains

Room Deluxe With Street View

  • Sleeps 2
  • 1 King Bed

View all photos for Room Deluxe With Sea View

In-room safe, desk, laptop workspace, blackout curtains

Room Deluxe With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed

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About the area

Mazatlán

A luxury stay in Mazatlán awaits you at Viaggio Resort Mazatlán. Within a 30-minute stroll, you'll find El Cid Country Club Golf Course and The Mazatlan Malecón. Highlights at this beachfront resort include 2 restaurants, 3 outdoor swimming pools and a free water park. .The buffet restaurant, Main Restaurant, serves international cuisine and is open for breakfast, lunch and dinner. Pool Bar is the resort's own bar, serving drinks along with lunch and light fare. Spend the day at the beach and enjoy the on-site free kids' club, gym and kids' swimming pool. Business travelers can take advantage of 3 meeting rooms and a 24-hour business centre. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning buffet breakfast is served between 7:00 AM and 11:00 AM. There's also the convenience of free self parking. .With a stay at this 4.5-property class Zona Dorada resort, you'll be 4.2 km (2.6 mi) from Playa Norte and 4.6 km (2.8 mi) from Mazatlán Aquarium.
View more Resorts in MazatlánOpens in a new window

What's nearby

  • El Cid Country Club Golf Course - 17 min walk - 1.5 km
  • The Mazatlan Malecón - 2 min drive - 2.0 km
  • Mazatlán Aquarium - 7 min drive - 4.6 km
  • Mazatlan International Center - 8 min drive - 6.7 km
  • Cerritos Beach - 13 min drive - 6.4 km

Getting around

  • Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.) - 34 min drive

Restaurants

  • ‪Carl's Jr. - ‬4 min walk
  • ‪Go Roll - ‬4 min walk
  • ‪Villa Italia - ‬1 min walk
  • ‪Rico's Café Zona Dorada - ‬2 min walk
  • ‪La Casa Club el Cid - ‬6 min walk

About this property

Viaggio Resort Mazatlán

Luxury resort on the beach, with 3 outdoor pools
Some rates at Viaggio Resort Mazatlán are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Viaggio Resort Mazatlán offers its guests a complimentary water park, 3 outdoor swimming pools, a waterslide, and a fitness centre. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and 3 meeting rooms. A children's pool, a complimentary children's club, and a vending machine are also featured at the luxury Viaggio Resort Mazatlán. Free self parking is available.

This 4.5-star Mazatlán resort is smoke free.

  • 291 guestrooms or units
  • 2 dining venues
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Television in lobby
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Bar by the pool
Viaggio Resort Mazatlán offers 291 accommodations with laptop-compatible safes and a hairdryer. 65-inch Smart televisions come with premium cable channels. Bathrooms include a shower.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: MXN 359 for adults and MXN 215 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Al Fresco Restaurant
  • Caffenio Coffee Bar
  • Main Restaurant
  • Pool Bar

Things to do

  • 3 outdoor pools
  • Children's pool
  • Free children's club
  • Free water park
  • Gym
  • Playground
  • TV in common areas
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Changing table
  • Children's games
  • Children's pool
  • Free children's club
  • Free water park access
  • Grocery/convenience store
  • Highchair
  • In-room babysitting
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Computer station

Outdoors

  • On the beach
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 65-inch smart TV with premium cable channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Viaggio Resort Mazatlán

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MXN 500.0 per night.
  • Cots (infant beds) are available for MXN 300.0 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 359 for adults and from MXN 215 for children
  • Crib (infant bed) fee: MXN 300.0 per night
  • Rollaway bed fee: MXN 500.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM
  • Pets and service animals are not allowed on site.

Property is also known as

Viaggio Resort Mazatlán Resort
Viaggio Resort Mazatlán Mazatlán
Viaggio Resort Mazatlán Resort Mazatlán

Frequently asked questions

What is the cancellation policy at Viaggio Resort Mazatlán?

Viaggio Resort Mazatlán offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Viaggio Resort Mazatlán?

Yep, Viaggio Resort Mazatlán has a free self car park.

Are there any beaches close to Viaggio Resort Mazatlán?

Yep, Viaggio Resort Mazatlán is a short 6-minute walk from Playa Brujas. Fun beach activities include snorkelling and windsurfing.

Does Viaggio Resort Mazatlán have a pool?

Viaggio Resort Mazatlán has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar. The pool is open 9:00 AM to 9:00 PM.

Does Viaggio Resort Mazatlán have a waterslide?

Yep, this property has a waterslide!

Is Viaggio Resort Mazatlán family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as changing tables and highchairs in the guestrooms, it's no surprise that Viaggio Resort Mazatlán is a hit with families.

Does Viaggio Resort Mazatlán serve breakfast?

Yeah, buffet breakfast is available daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Viaggio Resort Mazatlán?

No, Viaggio Resort Mazatlán does not offer an airport shuttle service.

Is there a bar or restaurant at Viaggio Resort Mazatlán?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Viaggio Resort Mazatlán?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Viaggio Resort Mazatlán?

No, pets and service animals are not allowed.

Is there a golf course on site at Viaggio Resort Mazatlán?

There isn't one on site, but El Cid Country Club Golf Course is a short 17-minute walk away.

Viaggio Resort Mazatlán Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 969 out of 1466 reviews
Rating 8 - Good. 318 out of 1466 reviews
Rating 6 - Okay. 107 out of 1466 reviews
Rating 4 - Poor. 41 out of 1466 reviews
Rating 2 - Terrible. 31 out of 1466 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Diana

Stayed 4 nights in Jan 2025

2/10 Terrible

Amber

Travelled with family
Disliked: Staff & service, property conditions & facilities

Do Your Homework!

Review of Viaggio Resort Mazatlán If you're an American traveler who isn’t fluent in Spanish, this resort might not be the best choice. I recently stayed here, with my 24 year old daughter, in January 2025. Our stay at Viagio Resort Mazatlán was underwhelming, and I cannot recommend it. First, the advertising for this resort is misleading. They claim there are three restaurants on-site, but in reality, there is only one buffet. The outside pool Cafe served up a limited menu which included hotdogs, hamburgers. And the Cafe menu had the old deserts and some wrapped dry sandwhiches. While the food on Thursday through Sunday at the buffet was fresh and varied, it was clear during the rest of the week that leftovers were being reused, and the selection was sparse. On Friday nights you can sign up for Italian night, which was great and Saturday night you can sign up for Grill night but you have to do that ahead of time. We only knew by reading reviews. They did not tell us at check in. Keep in mind on Mondays (maybe other days too but we saw only Monday with this) the resort sells day passes to cruise ship visitors, which causes the pool area to become overcrowded and chaotic. But that was fine because the pool was freezing cold. Housekeeping was another major disappointment. Towels provided were flimsy and worn, and service quality seemed heavily dependent on tipping. If you don’t tip generously, you can expect subpar cleaning and essentials like tissues to go unreplenish
Stayed 8 nights in Jan 2025

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s away from the street but yet easy access to everything..
Stayed 14 nights in Jan 2025

8/10 Good

Jeff

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ok. food ok
Stayed 8 nights in Dec 2024

10/10 Excellent

Angelica M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
H
Stayed 8 nights in Dec 2024

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the family environment
Stayed 8 nights in Dec 2024

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels I’ve stayed at and offered great value for a beach front property. The buffet offered traditional Mexican food that was exceptional in quality and freshness. The facility was well maintained, the rooms were spacious and the ocean view was worth every penny spent to experience a truly beautiful Mazatlan sunset! Highly recommended.
Stayed 4 nights in Jan 2025

10/10 Excellent

Jack

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time. The amenities are a pool, coffee shop, buffet and drinks are included if you pay for the all inclusive package. Most drinks are free but just a warning they only use cheap liquor in the drink package. If you would like higher quality liquor that is not included in the package. I highly recommend staying here
Stayed 7 nights in Dec 2024

10/10 Excellent

Mireya, San Jose

Stayed 3 nights in Dec 2024

8/10 Good

Lizzy

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Nice rooms, ocean view (if you choose that option) and, clean. One odd thing that happened was, I had ordered a McCallan drink at their small Cafe. They didn’t have a price for it so they asked for our room number to charge the card on file. We left it at that. Since I had gone with about 24 other people, staying in different rooms, once we got back that same night they asked almost all my family and friends staying at the hotel, if they knew me, in order to charge me for that one drink. I understand I have to pay. I had 0 problems with that but, to ask an almost entire group of people if they knew me and to tell them why? A little unprofessional and invasive. A quick call to the room, a note OR at checkout, would’ve been a better way to communicate that matter.
Stayed 3 nights in Dec 2024

10/10 Excellent

Eliseo

Liked: Cleanliness
Super amables ,exelente ubicacion.
Stayed 3 nights in Jan 2025

10/10 Excellent

Liliana

Stayed 6 nights in Dec 2024

10/10 Excellent

Liliana

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great stay, I think they could keep more towels in the room so you don’t have to keep calling, just to be prepared for those who do not always wish to have the room cleaned
Stayed 8 nights in Dec 2024

8/10 Good

Resty

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Ideal for couples, families, and travelers seeking a relaxing getaway. Excellent for those wanting a mix of leisure and adventure. Provided entertainment for guests which was a bonus. Staff are nice and welcoming.
Stayed 3 nights in Dec 2024

10/10 Excellent

Aurora

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great location for shopping and for restaurants
Stayed 5 nights in Dec 2024

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this resort! 100/10 would recommend!
Stayed 10 nights in Dec 2024

10/10 Excellent

Fatima Sison

Travelled with family, Travelled with partner
Highly recommended! We had a good time and experience at this resort. Good buffet, good food selections, drinks are great as well. Will definitely come back to this resort.
Stayed 5 nights in Dec 2024

8/10 Good

Bryce

Liked: Staff & service
Stayed 1 night in Dec 2024

10/10 Excellent

Diego

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I like everything about the property the only thing I'm little disapointed is with the staff around the pool,snacks area I stayed 4 days and the first day I was having a drink by the pool and asked to one of the staff guys for a menu he brought one menu to me and left and never came back to ask if we needed something,it wast untill my last day of stay when I was drinking by the beach and I had a group of music playing some songs for me that's when finaly someone from staff came to check and ask what I was drinking and if I needed something,I feel like that's profilng just because they see you young or some they don't like to serve you,meanwhile in the restaurant area avery time we came to eat we had someone asking what are we drinking and checking on us,people in restaurant 10/10,front desk staff 10/10 Btw I stayed all inclusive
Stayed 3 nights in Dec 2024

10/10 Excellent

Diana

Travelled with partner
Loved everything about it. Very clean and beautiful
Stayed 3 nights in Dec 2024

6/10 Okay

Dawn Marie

Liked: Cleanliness
Rooms are nice but the “city view” was of dumpsters. If you don’t eat meat, good luck! Same fish every meal and most sides have some sort of pork product in them. Majority of staff was rude (especially the females)and non English speaking. Made it hard to ask for assistance. The women in the coffee shop were so rude I never went back. I will say the men serving at the pool were great, as soon as you tip them. Overall I’m disappointed that the reviews weren’t honest and I paid a lot more because I trusted them.
Stayed 4 nights in Dec 2024

10/10 Excellent

Sean

Stayed 1 night in Dec 2024

10/10 Excellent

Ramiro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

10/10 Excellent

Raymond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location was ideal for our explorarion of the city
Stayed 3 nights in Dec 2024

10/10 Excellent

Jessica, Aurora

Stayed 3 nights in Nov 2024