The property is like a four-plex very close together . The surrounding area did not look safe . My family included myself , and my 2 sons (ages 15, 11) . Walking on the walkway to enter the property ,the people who live across from us had the music blasting. Outside of property had a foul smell. When we entered inside the property the door knob entrance was loose, I felt like someone could just kick that door open. I am a women with 2 young boys and I was not willing to risk the safety of my kids . The hall vent was very dirty. So I contacted the owner and told her my concerns. I was not comfortable staying at her property. She try to reassure me that we would be ok , but am I just suppose to take her word ? I left the property having to look for hotel . I’ve contacted Nikki about getting a refund since I didn’t stay. She stated the she adheres to the cancellation policy in place by VBRO. So I’m not getting any type of refund because I didn’t cancel 7 days prior to my stay. I am so disappointed, a customer states valid reasons for not staying and the response I adhere to VBRO cancellation policy . Wow!! Really !!! The pictures about this property are all pictures of inside the apartment. I am so disappointed, I’m in disbelief.