2/10 Terrible
Christa
2 Aug 2024
Disliked: Cleanliness, staff & service
On the night July 22 we were evacuated from Jasper, Alberta due to wildfire. Since all hotels were booked and we had to sleep on a church basement floor that 1st night, so we decided it would be a good idea to book accommodation for the 2nd night, given rooms were nearly sold out. There were a lot of unknowns and it was very stressful. It turned out the following day that we needed to get on the road instead of spending the night in McBride, so I called this hotel and spoke with the manager, hoping for his understanding during a difficult time. He was quite short with me and indicated he couldnt help me because I booked through Expedia. I called Expedia who were compassioniate about our situation, but indicated that ultimately it was up to the hotel and they would contact the owner to negotiate on our behalf. I subsequenty received an email from Expedia advising the owner would not agree to a refund. I have since called the manager once again to explain we were fleeing a wildfire and that we were hoping for a little compassion, especially knowing how many people were desperate for hotel rooms at that time. He would have easily been able to sell the room again. My call with the manager did not go well. In fact, he hung up on me. Do yourself a favour and choose a hotel that cares about people more than dollars in their wallet. Very unfortunate experience during a traumatic situation.
Christa
Stayed 1 night in Jul 2024