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Hilton Hotel & Convention Jabal Omar Makkah

5.0 star property
Luxury Makkah hotel connected to the convention centre, steps from As-Haabee Exhibition

Photo gallery for Hilton Hotel & Convention Jabal Omar Makkah

Exterior
Exterior
Lobby
Exterior
Meeting facility

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Parking available
  • Free WiFi
  • Housekeeping
  • Air conditioning
The current price is NZ$243
includes taxes & fees
5 May - 6 May

Explore the area

Map
Jabal Omar, Makkah, 21955
  • Great Mosque of Makkah
    ‪13 min walk‬
  • King Fahad Gate
    ‪13 min walk‬
  • Kaaba
    ‪18 min walk‬

Room options

View all photos for Room, 3 Single Beds, Non Smoking

Minibar, in-room safe, desk, blackout curtains

Room, 3 Single Beds, Non Smoking

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Sofa bed
Blackout curtains
  • City view
  • 4 sq m
  • Sleeps 4
  • 3 Single Beds

View all photos for Room, 1 Queen Bed, Non Smoking

Minibar, in-room safe, desk, blackout curtains

Room, 1 Queen Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Sofa bed
Blackout curtains
  • City view
  • 3 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room, 3 Single Beds, Non Smoking, View

Minibar, in-room safe, desk, blackout curtains

Deluxe Room, 3 Single Beds, Non Smoking, View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Sofa bed - double
Blackout curtains
  • 3 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Deluxe Room, 2 Single Beds, Non Smoking, View

Minibar, in-room safe, desk, blackout curtains

Deluxe Room, 2 Single Beds, Non Smoking, View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Sofa bed - double
Blackout curtains
  • City view
  • 3 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Executive Room, 2 Single Beds, Non Smoking, View

Minibar, in-room safe, desk, blackout curtains

Executive Room, 2 Single Beds, Non Smoking, View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Sofa bed - double
Blackout curtains
  • 3 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room, Multiple Beds, Non Smoking, View

Deluxe Room, Multiple Beds, Non Smoking

Deluxe Room, Multiple Beds, Non Smoking, View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Sofa bed
Blackout curtains
  • 6 sq m
  • Sleeps 5
  • 4 Single Beds

View all photos for Room, 2 Single Beds, Non Smoking

Minibar, in-room safe, desk, blackout curtains

Room, 2 Single Beds, Non Smoking

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Sofa bed - double
Blackout curtains
  • City view
  • 3 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Executive Suite, 1 King Bed, Non Smoking

49-inch flat-screen TV with premium TV channels, TV, DVD player

Executive Suite, 1 King Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Sofa bed
Blackout curtains
  • 7 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite, 2 Single Beds, Non Smoking

Minibar, in-room safe, desk, blackout curtains

Executive Suite, 2 Single Beds, Non Smoking

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Sofa bed
Blackout curtains
  • Desert view
  • 7 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Executive Suite, 1 King Bed, Non Smoking, View

Minibar, in-room safe, desk, blackout curtains

Executive Suite, 1 King Bed, Non Smoking, View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Sofa bed
Blackout curtains
  • 7 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite, 2 Single Beds, Non Smoking, View

Minibar, in-room safe, desk, blackout curtains

Executive Suite, 2 Single Beds, Non Smoking, View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Sofa bed
Blackout curtains
  • 7 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Royal Suite, 1 King Bed, Non Smoking (Haram View)

Royal Suite, 1 King Bed, Non Smoking (Haram View)

Royal Suite, 1 King Bed, Non Smoking (Haram View)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Sofa bed
Blackout curtains
  • 21 sq m
  • Sleeps 6
  • 1 King Bed

View all photos for Suite, 2 Single Beds, Non Smoking (Amiri, Haram View)

Minibar, in-room safe, desk, blackout curtains

Suite, 2 Single Beds, Non Smoking (Amiri, Haram View)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Sofa bed
Blackout curtains
  • 17 sq m
  • Sleeps 6
  • 2 Single Beds

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking

Minibar, in-room safe, desk, blackout curtains

Room, 1 Queen Bed, Accessible, Non Smoking

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Sofa bed - double
Blackout curtains
  • 3 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room, 2 Bedrooms, Connecting Rooms

Minibar, in-room safe, desk, blackout curtains

Family Room, 2 Bedrooms, Connecting Rooms

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
Sofa bed
2 bedrooms
  • Sleeps 5
  • 4 Single Beds

View all photos for Triple Room

Minibar, in-room safe, desk, blackout curtains

Triple Room

  • Sleeps 4
  • 3 Single Beds

View all photos for Deluxe Quadruple Room with Haram View

Minibar, in-room safe, desk, blackout curtains

Deluxe Quadruple Room with Haram View

  • Sleeps 5
  • 4 Single Beds

View all photos for Executive King Suite With Haram View

Minibar, in-room safe, desk, blackout curtains

Executive King Suite With Haram View

  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Triple Room with Haram View

Minibar, in-room safe, desk, blackout curtains

Deluxe Triple Room with Haram View

  • Sleeps 3
  • 3 Single Beds

View all photos for Queen Room

Minibar, in-room safe, desk, blackout curtains

Queen Room

  • Sleeps 3
  • 1 Queen Bed

View all photos for Accessible Queen Room

Minibar, in-room safe, desk, blackout curtains

Accessible Queen Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive King Suite

Minibar, in-room safe, desk, blackout curtains

Executive King Suite

  • Sleeps 4
  • 1 King Bed

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About the area

Makkah

Hilton Hotel & Convention Jabal Omar Makkah puts you in the heart of Makkah, connected to the convention centre and within a 20-minute stroll of As-Haabee Exhibition and Alkhalil Courtyard. Highlights at this luxury hotel include 3 restaurants, a bar/lounge and a conference centre. .The buffet restaurant, Al Maeda, serves international cuisine and is open for breakfast, lunch and dinner. 17760 square feet (1650 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a 24-hour business centre. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Buffet breakfast is available daily between 6:30 AM and 11 AM. There's also the convenience of self parking. .Places within a 15-minute walk of this 5-property class Jabal Omar hotel include Souk Al-Khalil and Great Mosque of Makkah.

What's nearby

  • Souk Al-Khalil - 10 min walk - 0.9 km
  • Great Mosque of Makkah - 13 min walk - 1.2 km
  • King Fahad Gate - 13 min walk - 1.2 km
  • Kaaba - 18 min walk - 1.5 km
  • Safa and Marwah - 8 min drive - 6.3 km

Getting around

  • Makkah Station - 13 min drive
  • Jeddah (JED-King Abdulaziz Intl.) - 71 min drive

Restaurants

  • ‪البيك - ‬11 min walk
  • ‪Executive Lounge - ‬1 min walk
  • ‪الشبيكة كوفي - ‬10 min walk
  • ‪الملتقى لاونج - ‬1 min walk
  • ‪مطعم المصطفى - ‬2 min walk

About this property

Hilton Hotel & Convention Jabal Omar Makkah

Luxury Makkah hotel connected to the convention centre, steps from As-Haabee Exhibition
There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A 24-hour business centre and meeting rooms are available.

Public spaces have free WiFi. Event space at this hotel measures 17760 square feet (1650 square metres) and includes a conference centre. Multilingual staff, gift shops/newsstands, and tour/ticket assistance are also featured at the luxury Hilton Hotel & Convention Jabal Omar Makkah. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 5-star Makkah hotel is smoke free.

  • 764 guestrooms or units
  • 19 levels
  • 3 dining venues
  • Conference rooms
  • 17760 sq ft of conference space
  • 1650 sq. m of conference space
  • Built in 2017
  • Deli
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Corner/local shop
  • Gift shop
  • Newspapers in lobby (free)
  • No smoking on site
  • Bar or lounge
  • Coffee shop
Hilton Hotel & Convention Jabal Omar Makkah offers 764 air-conditioned accommodations with DVD players and minibars. Flat-screen televisions are featured in guestrooms. Bathrooms include a shower, bathrobes, slippers and hairdryers.

This Makkah hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Languages

Arabic, English, Hindi, Indonesian, Urdu

Similar properties

Lobby

Doubletree by Hilton Jabal Omar Makkah

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
4.5 out of 5, Wonderful, 805 reviews
The price is NZ$208
includes taxes & fees
6 May - 7 May
Doubletree by Hilton Jabal Omar Makkah

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Covered parking on site (SAR 230 per day; includes in/out privileges)
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11 AM for a fee: SAR 80 to 250 for adults and SAR 40 to 125 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Al Maeda
  • Azure
  • Sahtein

Family friendly

  • Children's games
  • Children's toys
  • DVD player
  • Free cot
  • Grocery/convenience store
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • 24-hour business centre
  • Conference centre (17,760 square foot of space)
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible public bathroom

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Sofa bed

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with premium channels
  • DVD player

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 3:00 AM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately SAR 80 to 250 for adults and SAR 40 to 125 for children
  • Covered self-parking fee: SAR 230 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

Property Registration Number 10001038

We should mention

  • Couples who want to share a room are obligated to provide proof of marriage.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This property has received its official star rating from Saudi Ministry of Tourism.

Property is also known as

Hilton Makkah Convention Hotel Mecca
Hilton Makkah Convention Mecca
Hilton Makkah Convention
Hilton Makkah Convention Hotel
Hilton Hotel convention Jabal Omar Makkah.
Hilton Hotel & Convention Jabal Omar Makkah Hotel
Hilton Hotel & Convention Jabal Omar Makkah Makkah
Hilton Hotel & Convention Jabal Omar Makkah Hotel Makkah

Frequently asked questions

What is the cancellation policy at Hilton Hotel & Convention Jabal Omar Makkah?

Hilton Hotel & Convention Jabal Omar Makkah offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton Hotel & Convention Jabal Omar Makkah?

As of 24 Apr 2025, prices found for a 1-night stay for 2 adults at Hilton Hotel & Convention Jabal Omar Makkah on 5 May 2025 start from NZ$242.73, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton Hotel & Convention Jabal Omar Makkah?

Yep, Hilton Hotel & Convention Jabal Omar Makkah has a covered self car park with in/out privileges for SAR 230 per day. Onsite parking is limited.

Is Hilton Hotel & Convention Jabal Omar Makkah family-friendly?

You bet! With amenities such as a corner/local shop and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Hilton Hotel & Convention Jabal Omar Makkah is a hit with families.

Does Hilton Hotel & Convention Jabal Omar Makkah serve breakfast?

Yeah, visitors adore the buffet brekkie here! Served daily between 6:30 AM and 11 AM, this is the place to fuel up for a day of adventure.

Is there a free airport shuttle available at Hilton Hotel & Convention Jabal Omar Makkah?

No, Hilton Hotel & Convention Jabal Omar Makkah does not offer an airport shuttle service.

Is there a bar or restaurant at Hilton Hotel & Convention Jabal Omar Makkah?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hilton Hotel & Convention Jabal Omar Makkah?

Check-in begins at 4 PM. Check-out time is noon.

Are pets allowed at Hilton Hotel & Convention Jabal Omar Makkah?

No, pets are not allowed.

Hilton Hotel & Convention Jabal Omar Makkah Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 551 out of 853 reviews
Rating 8 - Good. 182 out of 853 reviews
Rating 6 - Okay. 55 out of 853 reviews
Rating 4 - Poor. 33 out of 853 reviews
Rating 2 - Terrible. 32 out of 853 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Imad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and kind stuff
Stayed 1 night in Jan 2025

2/10 Terrible

Abdul

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Our experience was not good. Staffs does not treat us well
Stayed 1 night in Jan 2025

10/10 Excellent

mirvat

Travelled with family and small children
Liked: Amenities
Excellent service Clean rooms Best buffet Housekeeping was excellent
Stayed 3 nights in Jan 2025

10/10 Excellent

Naureen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to masjid haram good for elderly love for ambience service staff and location on request they let us check out later due to zuhr prayer overall 10/10 experience
Stayed 4 nights in Jan 2025

10/10 Excellent

mubine yakub

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
GOOD EXPERIENCE AT ALL.. HAPPY FOR THAT'S
Stayed 5 nights in Jan 2025

10/10 Excellent

Syed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Asad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

8/10 Good

Abdus

Travelled with family
Liked: Cleanliness, property conditions & facilities

Very slow service

We had family of 3 they only gave two single beds we struggle to sleep sharing one single bed between to adults. When complained next morning they told us to come back in the afternoon. Then they changed the room and gave us a room with one queen size bed for 3 peopleto share, had to go and complain again and offered extra bed which didn't turn up until 3/4 hours later ater few requests so couldn't go to sleep waiting for them, it arrived very late at night. Next day the door didn't work so had to go to the reception few times before someone came to fix it. Very slow service.
Stayed 4 nights in Dec 2024

4/10 Poor

Farid

Stayed 5 nights in Jan 2025

10/10 Excellent

Hamed

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet
Stayed 2 nights in Jan 2025

10/10 Excellent

Omar

Stayed 2 nights in Dec 2024

10/10 Excellent

Alsheimma

Liked: Cleanliness
Stayed 2 nights in Jan 2025

2/10 Terrible

Amjad

Stayed 2 nights in Dec 2024

6/10 Okay

Mostafa

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Everything was good, just the food options in the buffet was limited
Stayed 1 night in Dec 2024

10/10 Excellent

Romena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property that is very well maintained and has very helpful staff. Located just a two-minute walk from Masjid Al Haram and near a mall with lots of food and shopping options. The hotel is quite safe and has a wide range of facilities. The bathroom was very clean and the room was beautiful with a view of Masjid Al Haram. It is also very well known among local taxi drivers, as long as you mention the Hilton Convention. Overall, I would highly recommend this hotel for those completing umrah or visiting Makkah.
Stayed 2 nights in Jan 2025

10/10 Excellent

Mohammed

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for all things related to Umrah with a big family. Booked two adjoining rooms which ended up being a corner suite overlooking haram, amazing! One bad room service experience took a star off, he literally dropped the food off, took our money, and expected me to set up thier table and take the food out of their fridge myself.
Stayed 4 nights in Jan 2025

10/10 Excellent

Naeem

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 1 night in Dec 2024

10/10 Excellent

Aleena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and so close to Masjid Al Haram! The only downside is getting a taxi to the area as they close down all the streets near the Haram. Otherwise we had a pleasant stay at the hotel and only 5 min walk to the Masjid
Stayed 2 nights in Nov 2024

10/10 Excellent

Juned

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Nasimbek

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Maureen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with excellent service, excellent breakfast buffet, and close to new section of masjid.
Stayed 2 nights in Jan 2025

10/10 Excellent

Aarif

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient place for umrah- we enjoyed staying here. Nice breakfast.
Stayed 4 nights in Dec 2024

10/10 Excellent

Forhan

Stayed 3 nights in Dec 2024

4/10 Poor

Rizwana

Travelled with family
Disliked: Staff & service, room comfort

Terrible unprofessional reception staff

The moment I checked in I had nothing but problems specially with the room and staff behaviour. Nothing was explained during check in. Had a reservation for 2 nights for 4 guests (1 aduly and 3 children) which I had to pay at hotel. I was checked in by a woman called Dema who only charged me for one night without telling me so the following day my room card stopped working which took me over 30mins to get sorted, terrible rude and unprofessional behaviour from Fatemah and Dema at reception who were blatantly talking about me to my face, laughing in Arabic as she knew I couldn’t understand. A complaint was lodged with the hotel manager. We also had our room changed 3 times due ro various problems, from shower leaking and flooding the bathroom to not enough beds as per my booking. Breakfast was ok. I would not recommend this hotel due to the terrible reception staff, the behaviour really ruined our umrah experience and we couldn’t wait to leave. Get a hotel closer to the haram esp after completing umrah as we had to get a taxi back to the hotel which took 45mins due to the gridlocked traffic. They don’t have a shuttle or buggy to the haram like other hotels so it’s not worth the price to stay here. I will never stay here again.
Stayed 2 nights in Dec 2024

10/10 Excellent

Samiah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Non
Stayed 2 nights in Dec 2024