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Aiho Hotel Medan

4.0 star property
Hotel in Medan with 2 outdoor pools and health club

Photo gallery for Aiho Hotel Medan

Deluxe Room | Exterior
Front of property
Suite, 1 Bedroom | Living area

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Breakfast available
  • Gym
  • Laundry
  • Room service

Explore the area

Map
Jalan H. Adam Malik No. 5, Medan, 20114

Room options

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The price is NZ$165
for 1 room
includes taxes & fees
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About the area

Medan

Radisson Medan puts you in the heart of Medan, within a 20-minute stroll of Sun Plaza and Grand City Hall. Highlights at this hotel include 2 outdoor swimming pools, a restaurant and free self-parking. .The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the gym and kids' swimming pool. 1292 square feet (120 square metres) of event facilities include 8 meeting rooms and conference space, and other business amenities include a business centre. Added amenities include free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also limited parking, along with the convenience of car rentals on site. .Sights within a 20-minute walk of this 4-property class Medan hotel include Plaza Medan Fair and Sri Mariamman Temple.

Getting around

  • Medan Station - 6 min drive
  • Medan (KNO-Kuala Namu Intl.) - 51 min drive

Restaurants

  • ‪Rumah Makan Sinar Pagi - ‬5 min walk
  • ‪Macehat Coffee - ‬3 min walk
  • ‪Nasi Kapau Uni Emy Rumah Makan - ‬4 min walk
  • ‪RM Wen Chang - ‬3 min walk
  • ‪KFC - ‬1 min walk

About this property

Aiho Hotel Medan

Hotel in Medan with 2 outdoor pools and health club
As a guest of Radisson Medan, you'll find 2 outdoor swimming pools, a health club, and a children's pool. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and 8 meeting rooms. Event space at this hotel measures 1292 square feet (120 square metres) and includes conference space. Multilingual staff, tour/ticket assistance, and a garden are also featured at the business-friendly Radisson Medan. You'll have access to the health club at a partner property. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Medan hotel.

  • 139 guestrooms or units
  • 8 levels
  • Conference rooms
  • 1292 sq ft of conference space
  • 120 sq. m of conference space
  • Built in 1996
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue
Radisson Medan offers 139 accommodations with iPod docking stations and MP3 docking stations. Beds feature premium bedding. 32-inch LCD televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, slippers, bidets and hairdryers.

This Medan hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: IDR 163,350 for adults and IDR 81,675 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Things to do

  • 2 outdoor pools
  • Children's pool
  • Health club
  • Shopping centre

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 1,292 square feet of conference space
  • 8 meeting rooms
  • Business centre
  • Computer station

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Braille/raised signage
  • Lift (81 centimetre wide door)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (104 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels
  • IPod dock
  • MP3 dock

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 17

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Radisson Medan

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for IDR 450000.0 per day.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately IDR 163350 for adults and from IDR 81675 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: IDR 450000.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Safety Protocol (Radisson)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts major credit cards, Visa, Mastercard, American Express, JCB International, debit cards and cash. This property affirms that it follows the cleaning and disinfection practices of Safety Protocol (Radisson) guidelines.

We should mention

  • Pool access available from 7 AM to 7:30 PM
  • Up to 2 children aged 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Asean Hotel
Radisson Medan Hotel
Asean International Hotel Medan
Asean International Medan
Hotel Asean
Hotel Asean International
Radisson Medan
Aiho Hotel Medan Hotel
Aiho Hotel Medan Medan
Aiho Hotel Medan Hotel Medan

Frequently asked questions

What is the cancellation policy at Radisson Medan?

Radisson Medan offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Radisson Medan?

Yep, Radisson Medan has a free self car park. Onsite parking is limited.

Are there any beaches close to Radisson Medan?

The closest beach to Radisson Medan is Pantai Pondok Permai (34.9 km).

Does Radisson Medan have a pool?

Radisson Medan has 2 outdoor swimming pools and a kids' pool. The pool is open 7 AM to 7:30 PM.

What makes Radisson Medan a romantic place to stay?

Couples dining and romance packages, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Radisson Medan.

Is Radisson Medan family-friendly?

You bet! With amenities such as a children's pool and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Radisson Medan is a hit with families.

Does Radisson Medan serve breakfast?

Yep, buffet breakfast is on offer daily between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at Radisson Medan?

No, Radisson Medan does not offer an airport shuttle service.

Is there a bar or restaurant at Radisson Medan?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Radisson Medan?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Radisson Medan?

No, pets and service animals are not allowed.

Aiho Hotel Medan Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 22 out of 74 reviews
Rating 8 - Good. 28 out of 74 reviews
Rating 6 - Okay. 11 out of 74 reviews
Rating 4 - Poor. 9 out of 74 reviews
Rating 2 - Terrible. 4 out of 74 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

7.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Kevin

Business traveller
Disliked: Cleanliness
Stayed 1 night in Jul 2024

10/10 Excellent

Vannan

Liked: Cleanliness, staff & service, property conditions & facilities
Frankly the hotel's staff they were fantastic.
Stayed 2 nights in Aug 2024

4/10 Poor

Janet

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
1. Towels and bedsheets both are grey in color with lots of unknown stains 2. The shower ceiling covered in bug/unkbown blood-looking stains 3. Lobby has no Aircon and is stuffy 4. The elevators often don’t work properly
Stayed 3 nights in Jun 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Area ok
Stayed 1 night in May 2024

6/10 Okay

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Very tired hotel. Dirty all around pool area.
Stayed 2 nights in May 2024

2/10 Terrible

Yik How

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Thanks to Lydia, who welcomed us with an upgrade to the next room class, a junior suite. The room was bigger than what we had booked and we enjoyed the space. We stayed on the third floor - the junior suite looks to be newly renovated so it is clean and modern, with a basic design. The location is not bad - it is walking distance to many places. Without the good service of the staff and the location of the hotel, I will have rated 0. There are several fundamental flaws with the hotel design and structure:- 1) rain shower was not working and the water pressure is pathetic - but this is still acceptable for us as we are not fussy. 2) sound proofing is poor - you can hear the traffic sounds such as every passing loud motorbike - and this goes on all night. As we had requested for a quiet room, our room was supposedly a quieter room already so… there may be rooms that are noisier. 3) apparently, there is a karaoke lounge just at the back of the hotel - they play music all day and night so we heard low base rumbling through the night and day, and also get to ‘enjoy’ the singing of the karaoke lounge’s patrons during the day. 4) breakfast buffet was the worst we have ever tasted - full of salt in everything, and not much refill when we arrived at breakfast around 8:30am. I also got food poisoning from eating some of the meat dishes, that others did not take. Stay here only if you can sleep through loud traffic and music. Importantly, eat at your own risk.
Stayed 1 night in Aug 2023

8/10 Good

Daniel

Stayed 3 nights in Jul 2023

6/10 Okay

Indrawati

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property was dated, even the so called renovated rooms had problems. I stayed there for 2 nights. At the 1st room, air conditioning didn't work properly, hot all night long. The shower room flooded. The sink clogged. We needed to change room. The next room was okay, but it was a smoking room with tobacco smell everywhere.
Stayed 2 nights in Jul 2023

8/10 Good

Peter

Business traveller
Liked: Staff & service
Standard, dated property. Adequate facilities. Some mosquitoes.
Stayed 1 night in Jun 2023

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic service, consistent with the Radisson brand. Close to all the food that Medan is known for. Hospitality is out of this world. They go way out of their way to take care of the guests. Had a wonderful staycation at this opulent looking hotel. Didn’t disappoint. Room was spacious and luxurious. Most impressed by their breakfast buffet, with a menu of ala carte items included in the buffet. My favourite was the omelette with lobster sauce. Each dish was well prepared and lovely! Highly recommend. The bathtubs are amazing, the pool is glorious, and the gym has a good amount of weights and other equipment.

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warm welcoming Nice and warm greeting from hotel staff. We got welcome gift (package of fruits). Thank you so much. Stay safe and healthy to all member of Radisson Hotel Medan. Thank you for welcoming me and my family. Apart from their great rooms, their food is the best out of the hotels in Medan that we have ever tried. Breakfast and dinner, they are all enjoyable for us for different types of occassions. THE BEST HOTEL IN THE HEART OF MEDAN Ranked #1 of 412 hotels in Medan "Travelers' Choice 2021"
Stayed 1 night in Mar 2022

10/10 Excellent

Philip

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotels in town with their luxurious and elegant vibe. They have very good and cozy beds, fast internet for work, clean carpets and very comfortable bathroom to relax and could not be happier with their strong shower and Luxury Brand bathroom amenities (RITUALS COLLECTION). They have super-comfortable, super-soft sheets and cosy Super-White Bath Towels in their rooms that are Fresh and Fluffy, and Brand New. Apart from their great rooms, their food is the best out of the hotels in Medan that we have ever tried. Breakfast and dinner, they are all enjoyable for us for different types of occassions. Exceptional hotel with exceptional service! All the staff were friendly and welcoming, they always give their best in providing the best possible stay for guests! THE BEST HOTEL IN THE HEART OF MEDAN Ranked #1 of 412 hotels in Medan "Travelers' Choice 2021"
Stayed 1 night in Mar 2022

8/10 Good

Armansyah

Business traveller
food for breakfast need to improve
room is ok clean but towel is old and not white anymore need to change
Stayed 1 night in Jan 2022

10/10 Excellent

LipKeong, Malaysia

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
WORLD-RENOWNED hotel offering unique, authentic experiences that evoke lasting, treasured memories. I had a chance to stay at Radisson Medan for 8 nights. Located at the heart of Medan, this high class hotel doesn't disappoint me at all. It was a very expensive stay but worth every penny paid. I even booked my airport-hotel transfer with them and I was very well taken care of from the moment I got off my plane. Great location, awesome service, delicious breakfast, friendly and help staffs, clean room and everything else is just beyond my expectation. For the amount paid, this is definitely worth it. You get exactly what you pay for!
Stayed 1 night in Jan 2021

10/10 Excellent

James, Australia

Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New Hotel, Modern Rooms, Superb Staff & Service! What I like about this hotel, room is Super-clean, spacious with panoramic views of Medan. Bed is super comfy and they provide quality amenities like RITUALS Shower gel, shampoo etc. Gym is a must go, it is relaxing to exercise with greenery view around you. Last but not least, most importantly, staff are polite and professional. I had problem with local SIM card on day of arrival and could not connect to data network. A helpful lady staff at reception helped me with the card registration and solved my issue. I will definitely choose this hotel in my next visit.
Stayed 1 night in Mar 2019

8/10 Good

Virginia

Travelled with group
Liked: Staff & service, room comfort
Comfortable but dated
Very comfy bed. Very friendly staff. Average breakfast but decent range / selection to chose from. Nice pool and sun area. Could be cleaner and needs renovation. Wouldn’t go back
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for money hotel
Great location, nice big bed. Great value for money, especially after a weekend of camping in the jungle. 1 hour away from international airport.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The pool was a bit small to do laps. The 2 lifts were a bit slow in serving those who stay on higher floors. There was however an unpleasant experience whereby we were not told clearly on the pricing of hotel breakfast. There was apparently a kind of miscommunication whereby some of my friends were upset about paying a bit more when checking out.
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2019

8/10 Good

Maria Lyra

Travelled with group
Liked: Cleanliness, staff & service, room comfort
The rooms was clean & everything is functioning well. Staff are courteous & accommodating. However some of the hotel facilities needs some make over.
Stayed 1 night in Oct 2019

8/10 Good

Jens

Liked: Cleanliness, staff & service
Visit to Medan for my visit my son, 2½ years old.
The service allover very good. In the restaurant at breakfast the waitress (think name Iri or something similar) is so friendly and assisting and should have the best recommendation. Condition of room is fair, the bathroom the shower does not really get hot and the drain almost stopped so that fter short time you have 5 cm water in shower area. Pool area fine, though the area for children is 80 cm deep allover and not really for small children. The small children needs a better pool area.
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and spacious room. Clean and well organised room. Check-in procedure is fast and comfortable. Friendly staff and excellent food.
Stayed 2 nights in Aug 2019

10/10 Excellent

Henri

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money
We stayed in Four Points Medan for four nights and enjoyed our stay. The gym is well equipped and the pool area is clean. The decorations in the lobby and lobby bar are amazing. The bed was good but there is some wear-off on the carpets and showers of the rooms. Also there was some kind of a party in the ninth floor and we had to listen to speeches the last night 😁
Stayed 1 night in Sep 2019

8/10 Good

Wensen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice and comfy
Stayed 1 night in Jul 2019