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Hermes Palace Hotel Medan

3.5 star property
Hotel in Medan with free valet parking and fitness centre
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hermes Palace Hotel Medan

Terrace/patio
Exterior
Reception
Front of property
Junior Suite

Reviews

6.6 out of 10

Popular amenities

  • Bar
  • Gym
  • Laundry
  • Room service
  • Housekeeping
  • Air conditioning

Explore the area

Map
Jl. Pemuda No. 22, Medan, North Sumatra, 20151
  • Tjong A Fie's Mansion
    6 min walk
  • Vihara Borobudur
    10 min walk
  • Bukit Barisan Military Museum
    11 min walk
  • Medan (KNO-Kuala Namu Intl.)
    46 min drive

Room options

View all photos for Junior Suite

Junior Suite

Junior Suite

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Ceiling fan
Premium bedding
Private bathroom
Hairdryer
  • 38 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Ceiling fan
Premium bedding
Private bathroom
Hairdryer
  • 24 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Superior Room

Superior Room | View from room

Superior Room

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Ceiling fan
Premium bedding
Private bathroom
Hairdryer
  • 22 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Suite

Suite

Suite

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Ceiling fan
Premium bedding
Separate bedroom
Private bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Twin Room

Premium bedding, minibar, in-room safe, desk

Standard Twin Room

Highlights

Air conditioning
Connecting rooms available
Fridge
LCD TV
Ceiling fan
Premium bedding
Private bathroom
Hairdryer
  • 22 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Junior Suite

Premium bedding, minibar, in-room safe, desk

Junior Suite

  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Suite

Premium bedding, minibar, in-room safe, desk

Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Twin Room

Premium bedding, minibar, in-room safe, desk

Standard Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room

Premium bedding, minibar, in-room safe, desk

Superior Room

  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Deluxe Room

Premium bedding, minibar, in-room safe, desk

Deluxe Room

  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

Similar properties

Exterior

Grand Mercure Medan Angkasa

Pool
Hot tub
Spa
Kids pool
4.0 out of 5, Very good, (134)
The price is NZ$94
for 1 room
includes taxes & fees
5 Jan - 6 Jan
Grand Mercure Medan Angkasa

About the area

Medan

At Hermes Palace Hotel Medan you'll be within just a 15-minute stroll of Tjong A Fie's Mansion and Vihara Borobudur. Highlights at this hotel include a restaurant, free valet parking and a bar/lounge. .The bistro, Sirocco, serves Indonesian cuisine and is open for breakfast, lunch and dinner. 2982 square feet (277 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a 24-hour business centre. Added amenities include free Wi-Fi in public areas, a gym and a coffee shop/cafe. There's also free extended parking, along with the convenience of free train pick-up service. .Sights within a 20-minute walk of this 3.5-property class Medan hotel include Maimun Palace and Medan Mall.

What's nearby

  • Tjong A Fie's Mansion - 6 min walk
  • Maimun Palace - 12 min walk
  • Medan Mall - 15 min walk
  • Great Mosque of Medan - 17 min walk
  • Sun Plaza - 17 min walk

Getting around

  • Medan Station - 16 min walk
  • Medan (KNO-Kuala Namu Intl.) - 46 min drive

Restaurants

  • ‪Rumah Makan Tabona - ‬1 min walk
  • ‪Wajir Seafood - ‬2 min walk
  • ‪Pecel Lele Mbak Bolek - ‬3 min walk
  • ‪Nasi Goreng Pandu - ‬5 min walk
  • ‪Miramar Restaurant - ‬2 min walk

About this property

Hermes Palace Hotel Medan

Hotel in Medan with free valet parking and fitness centre
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A 24-hour business centre and meeting rooms are available.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 2982 square feet (277 square metres) and includes conference space. A fitness centre, a terrace, and tour/ticket assistance are also featured at the business-friendly Hermes Palace Hotel Medan. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 3.5-star Medan hotel.

  • 106 guestrooms or units
  • Conference rooms
  • 2982 sq ft of conference space
  • 277 sq. m of conference space
  • Built in 2010
  • Deli
  • Business centre (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue
Hermes Palace Hotel Medan offers 106 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. LCD televisions come with premium cable channels. Fridges and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour airport pick-up shuttle on request for a surcharge
  • Free train station pick-up shuttle
  • Free extended parking on site
  • Free valet parking on site

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Hermes Coffee
  • Sirocco

Things to do

  • Gym
  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 2,982 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 1:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for IDR 250000 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: IDR 300000 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: IDR 150000 per person
  • Rollaway bed fee: IDR 250000 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash.

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hermes Palace
Hermes Palace Hotel
Hermes Palace Hotel Medan
Hermes Palace Medan
Hotel Hermes Palace
Palace Hermes
Hermes Palace Hotel Medan Managed Bencoolen
Hermes Palace Hotel Managed Bencoolen
Hermes Palace Medan Managed Bencoolen
Hermes Palace Managed Bencoolen
Hermes Palace Medan Medan
Hermes Palace Hotel Medan Hotel
Hermes Palace Hotel Medan Medan
Hermes Palace Hotel Medan Hotel Medan

Frequently asked questions

What is the cancellation policy at Hermes Palace Hotel Medan?

Hermes Palace Hotel Medan offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hermes Palace Hotel Medan?

Yep, Hermes Palace Hotel Medan has a free self car park, free valet parking and free extended parking.

Are there any beaches close to Hermes Palace Hotel Medan?

The closest beach to Hermes Palace Hotel Medan is Pantai Pondok Permai (33.8 km).

What makes Hermes Palace Hotel Medan a romantic place to stay?

A lounge bar and 24-hour room service, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Hermes Palace Hotel Medan.

Is there a free airport shuttle available at Hermes Palace Hotel Medan?

No, but there's a shuttle from the airport to the hotel that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Hermes Palace Hotel Medan?

Yep, they've got a lounge bar and an onsite restaurant that serves Indonesian cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Hermes Palace Hotel Medan?

Check-in begins at 1:00 PM. Check-out time is noon.

Are pets allowed at Hermes Palace Hotel Medan?

No, pets are not allowed.

Hermes Palace Hotel Medan Reviews

Reviews

6.6
Rating 10 - Excellent. 2 out of 35 reviews" "
Rating 8 - Good. 16 out of 35 reviews" "
Rating 6 - Okay. 9 out of 35 reviews" "
Rating 4 - Poor. 5 out of 35 reviews" "
Rating 2 - Terrible. 3 out of 35 reviews" "

7.0/10

Cleanliness

6.8/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Zinal Abadin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The front desk lady was terrible!! Never again 😡
Stayed 7 nights in Apr 2021

8/10 Good

Suwarno

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

10/10 Excellent

Mohd

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveller

Rooms were clean but for a 4 star motel you couldn’t flush toilet paper down toilet and the service to fix it the man was rude. Reception desk very friendly. Fridge didn’t work and no safe 😢
Stayed 1 night in Apr 2019

2/10 Terrible

Jonathan

Disliked: Cleanliness, property conditions & facilities
Don't stay here.
Stayed 2 nights in Sep 2018

2/10 Terrible

Ikhsan Dwi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
poor service and bad service. hotel crazy. lol
Stayed 1 night in Jun 2017

4/10 Poor

diana

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Close to everywhere but very bad services
First we got there and wanted to check in, receptionist was not smiling. So we got impressions that they're not friendly. Once we got to our room, carpet was dirty, there was not any towel, and our bathroom's ceiling was leaking. So we had to ask for someone to check it. There was not any good intention from the hotel to move us to another room. It took them around 20-30minutes to fix the leaking, which it should be done BEFORE they checked guest into that room. When we asked the room boy for bath towel and face towel, he replied that we dont get face towel because we stay at standard room, face towel only for guest that stay at deluxe room. Friday night, live music from their restaurant at upper level couls be heard from our room and it stopped at 11PM. Smoking guest at the non-smoking area in the restaurant and none of the staffs seem like bother to say something to them. Until I asked one of the staffs to warn them because it's so annoying.

6/10 Okay

Eunice, Singapore

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Excellent service
Stayed 5 nights in this hotel for visiting relatives and friends. Nice location as very near relatives house & town centre. The staff were very kind, polite & helpful. The concept of the hotel is very good as breakfast served at roof top but the staff at cooking counter during breakfast doesn't know how to cook as we were served very oily but cold sausages & yucky omellette. Quite disappointed with the cleanliness of the room as the blanket smells, carpet looks like never been vacuum before, towels were old, shower head was about to fall of & full of stain.

8/10 Good

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel on Jalan Permuda
Nice clean hotel with friendly English speaking staff. The room was very spacious and had an incredible view - the only drawback was the sun would heat it up during the day but the aircon helped cool it down. Food was good and there is a functioning restaurant on the terrace. The views were awesome from the terrace. Breakfast was good too. The one drawback of this hotel is its location on Jalan Permuda. There's pretty much nothing else around the area unless you walk a few blocks to the north. Good value for money though!

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities

8/10 Good

Fahri, KL

Liked: Property conditions & facilities, room comfort
Good Location
Would stay their again

6/10 Okay

Verified traveller

Disliked: Cleanliness

8/10 Good

lenny, malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
friendly
the securities and receptionise in the hotel are friendly

2/10 Terrible

alan, Jakarta

Disliked: Staff & service, property conditions & facilities, room comfort
NOT recommend anyone to stay at Hermes Hotel Medan
Coming to Medan after a long road trip from the airport, you expecting a good reception from the hotel staff. But NOT at HERMES Hotel. Since payment fully paid NO SUCH additional requests permitted. Asked for adjoining rooms (as we booked 2 rooms), was turn down. Asked for late check out till 1500 (as we had stayed for 3 nites in 2 rooms), was turn down. Food was not good at all. We had the breakfast, because it had been paid for. I really regretted for choosing this Hermes Hotel. Then there was this hammering noise (due to renovations) at 2300 hours. What the hell? What was the hotel management thinking? Hello ... you know people trying to sleep at this time. For those planning to visit Medan, please choose other hotels to make your trip more meaningful and enjoyable.

8/10 Good

Fanny, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and close to the city centre
I really like this hotel.The service is good . The room is clean. The breakfast is marvelous and we can enjoy it at the top floor of the hotel with reasonable price. I shall stay here again for the next time I come to Medan

8/10 Good

Juen, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lots of food around hotel
Many local food around the hotel. Near to the famous tabona (curry noodle), the breakfast from hotel isn't too bad either. Room is quite small with no window though, but quite clean and decent for my 2 nights stay.

4/10 Poor

Leonardo, Jakarta

Disliked: Staff & service, property conditions & facilities, room comfort
Poor Room Service Performance
I did concern for the room service performance (operator, etc..), taking some time to pick up the phone and not quick action to deliver what have been requested.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Not clean enoght and services check in very very slow
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Stayed 2 nights in Jan 2019

4/10 Poor

YENITA SANJAYA

Disliked: Property conditions & facilities, room comfort

10/10 Excellent

Hasrizal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kamarnya bersih rapih
Bagus dan nyaman

6/10 Okay

Verified traveller

Liked: Cleanliness
体验比较一般
Stayed 3 nights in Nov 2017