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Medicine Hat Lodge, Resort, Casino, and Spa, Trademark Collection by Wyndham.

3.5 star property
Family-friendly ski hotel with a full-service spa
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Medicine Hat Lodge, Resort, Casino, and Spa, Trademark Collection by Wyndham.

Dinner and brunch served
Lobby
View from room
Dinner and brunch served
Lobby

Reviews

7.2 out of 10

Good

Popular amenities

  • Bar
  • Spa
  • Room service
  • Pool
  • Gym
  • Breakfast included
The price is NZ$166
includes taxes & fees
1 Jan - 2 Jan 2025

Explore the area

Map
1051 Ross Glen Drive SE, Medicine Hat, AB, T1B 3T8
  • Medicine Hat Mall
    4 min walk
  • Medicine Hat Exhibition & Stampede
    4 min drive
  • McDonald's
    2 min walk
  • Medicine Hat, AB (YXH)
    8 min drive

Room options

View all photos for Room, 2 Queen Beds, Non Smoking (Efficiency)

Premium bedding, pillow-top beds, in-room safe, individually decorated

Room, 2 Queen Beds, Non Smoking (Efficiency)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
  • 30 sq m
  • City view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Pool View

Premium bedding, pillow-top beds, in-room safe, individually decorated

Room, 2 Queen Beds, Non Smoking, Pool View

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
  • 30 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Pool View

Premium bedding, pillow-top beds, in-room safe, individually decorated

Deluxe Room, 1 King Bed, Non Smoking, Pool View

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
  • 30 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Pool View

Premium bedding, pillow-top beds, in-room safe, individually decorated

Deluxe Room, 2 Queen Beds, Non Smoking, Pool View

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
  • 29.8 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Accessible, Non Smoking (Mobility)

Premium bedding, pillow-top beds, in-room safe, individually decorated

Suite, 1 Bedroom, Accessible, Non Smoking (Mobility)

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
  • 45 sq m
  • City view
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Premium bedding, pillow-top beds, in-room safe, individually decorated

Room, 1 King Bed, Non Smoking

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
  • 30 sq m
  • City view
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Premium bedding, pillow-top beds, in-room safe, individually decorated

Room, 2 Queen Beds, Non Smoking

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
  • 30 sq m
  • City view
  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe Suite, 1 Bedroom, Non Smoking

Premium bedding, pillow-top beds, in-room safe, individually decorated

Deluxe Suite, 1 Bedroom, Non Smoking

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
  • 45 sq m
  • City view
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Premium bedding, pillow-top beds, in-room safe, individually decorated

Room, 1 King Bed, Non Smoking

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
  • 29.8 sq m
  • City view
  • Sleeps 5
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Premium bedding, pillow-top beds, in-room safe, individually decorated

Deluxe Room, 1 King Bed, Non Smoking

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
  • 29.8 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Premium bedding, pillow-top beds, in-room safe, individually decorated

Deluxe Room, 1 King Bed, Non Smoking

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Suite, 1 Bedroom, Non Smoking

Premium bedding, pillow-top beds, in-room safe, individually decorated

Superior Suite, 1 Bedroom, Non Smoking

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
Free cots/infant beds
  • 44 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Accessible, Pool View (Mobility)

Premium bedding, pillow-top beds, in-room safe, individually decorated

Deluxe Room, 2 Queen Beds, Accessible, Pool View (Mobility)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
  • 30 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Non Smoking

Premium bedding, pillow-top beds, in-room safe, individually decorated

Suite, 1 Bedroom, Non Smoking

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
  • 45 sq m
  • City view
  • Sleeps 5
  • 1 King Bed

Similar properties

Exterior

Days Inn by Wyndham Medicine Hat

Pool
Hot tub
Breakfast included
Waterslide
4.5 out of 5, Wonderful, (1002)
The price is NZ$170
for 1 room
includes taxes & fees
5 Jan - 6 Jan
Days Inn by Wyndham Medicine Hat

About the area

Medicine Hat

At Medicine Hat Lodge, Resort, Casino, and Spa, Trademark Collection by Wyndham., you'll be connected to the convention centre and 0.4 km (0.2 mi) from Medicine Hat Mall. Highlights at this ski hotel include 2 bars/lounges, a full-service spa and a casino. .A relaxing day at Alberta Massage and Spa can include massages, body wraps and body scrubs along with aromatherapy and Ayurvedic treatments. The restaurant, R Kitchen, is open for brunch and dinner. Enjoy the free water park, indoor swimming pool, 24-hour gym and kids' swimming pool. 8000 square feet (743 square metres) of event facilities include 8 meeting rooms and a conference centre, and other business amenities include a 24-hour business centre. Plus you'll find free Wi-Fi in public areas, a snack bar/deli and coffee/tea in a common area. Free buffet breakfast is available daily between 6:30 AM and 10:00 AM. There's also free self parking, along with the convenience of a ski shuttle. .With a stay at this Medicine Hat hotel, you'll be 2.7 km (1.6 mi) from Medicine Hat Exhibition & Stampede and 4 km (2.5 mi) from Medicine Hat College.

What's nearby

  • Medicine Hat Mall - 4 min walk
  • Medicine Hat Exhibition & Stampede - 4 min drive
  • Medicine Hat College - 4 min drive
  • Saamis Teepee - 5 min drive
  • Esplanade Arts and Heritage Centre - 8 min drive

Getting around

  • Medicine Hat, AB (YXH) - 8 min drive

Restaurants

  • ‪Tim Hortons - ‬3 min drive
  • ‪Boston Pizza - ‬14 min walk
  • ‪McDonald's - ‬2 min walk
  • ‪Tim Hortons - ‬2 min walk
  • ‪Asia Garden Restaurant - ‬2 min walk

About this property

Medicine Hat Lodge, Resort, Casino, and Spa, Trademark Collection by Wyndham.

Family-friendly ski hotel with a full-service spa
Indulge in a treatment at the full-service spa or enjoy a swim in the indoor swimming pool after a day on the slopes. This hotel's ski shuttle (surcharge) will get you to the slopes in no time. Conveniences such as ski passes and shopping on site allow you to spend less time with logistics and more time on the slopes. At the end of the day, order après-ski drinks at one of the hotel's 2 bars/lounges or try your luck at the on-site casino.

There's a restaurant on site, as well as a snack bar/deli. Free breakfast is served daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. This eco-certified hotel also offers a children's pool and a 24-hour fitness centre. Free self parking is available.

This Medicine Hat hotel is smoke free.

  • 1 building
  • 221 guestrooms or units
  • 4 levels
  • 2 bars or lounges
  • 8000 sq ft of conference space
  • 743 sq. m of conference space
  • Built in 1986
  • Buffet breakfast (free)
  • Casino
  • Deli
  • Ski lift tickets
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference centre
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Dining venue
Medicine Hat Lodge, Resort, Casino, and Spa, Trademark Collection by Wyndham. offers 221 accommodations with a safe and free newspapers. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. Televisions come with premium cable channels and pay-per-view films. Fridges and coffee/tea makers are provided. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This Medicine Hat hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Microwaves and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

Alberta Massage and Spa has 4 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Ski shuttle (surcharge)
  • Free extended parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:00 AM
  • 2 bars/lounges
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Elements Lounge
  • R Kitchen
  • Teakwood FamilyRestaurant

Things to do

  • 10 gaming tables
  • 18-hole adjacent golf course
  • 24-hour gym
  • 337 slot machines
  • Arcade/game room
  • Billiards/pool table
  • Casino (30,000 square feet of space)
  • Children's pool
  • Free water park
  • Full-service spa
  • Golf carts
  • Golf clubhouse
  • Golf driving range
  • Indoor pool
  • Piano
  • Pro golf shop
  • Shopping
  • Ski passes
  • Waterslide

Family friendly

  • Arcade/game room
  • Children's pool
  • Free cot
  • Free water park access
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Microwave on request
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 8 meeting rooms
  • Computer station
  • Conference centre (8,000 square foot of space)

Outdoors

  • Barbecue grill

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 15 accessible parking spaces
  • Front entrance ramp
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch HDTV with premium cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave on request
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: CAD 10 per pet, per night, plus a deposit of CAD 10.00 per night
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 10.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: CAD 10.00 per night
  • Pet fee: CAD 10 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and JCB International. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham) guidelines.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 3 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Lodge Medicine Hat
Medicine Hat Lodge
Medicine Hat Lodge Hotel Medicine Hat
Medicine Hat Lodge Resort, Casino & Spa Alberta
Medicine Hat Lodge Resort, Casino And Spa
Medicine Hat Resort
Medicine Hat Lodge
Medicine Hat Lodge Trademark Collection by Wyndham

Frequently asked questions

What is the cancellation policy at Medicine Hat Lodge, Resort, Casino, and Spa, Trademark Collection by Wyndham.?

Medicine Hat Lodge, Resort, Casino, and Spa, Trademark Collection by Wyndham. offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Medicine Hat Lodge, Resort, Casino, and Spa, Trademark Collection by Wyndham.?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at Medicine Hat Lodge, Resort, Casino, and Spa, Trademark Collection by Wyndham. on 1 Jan 2025 start from NZ$165.80, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Medicine Hat Lodge, Resort, Casino, and Spa, Trademark Collection by Wyndham.?

Yep, Medicine Hat Lodge, Resort, Casino, and Spa, Trademark Collection by Wyndham. has a free self car park, free extended parking and free RV/bus/truck parking.

Is there a spa on site at Medicine Hat Lodge, Resort, Casino, and Spa, Trademark Collection by Wyndham.?

Yep, Alberta Massage and Spa is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Medicine Hat Lodge, Resort, Casino, and Spa, Trademark Collection by Wyndham. have a pool?

Medicine Hat Lodge, Resort, Casino, and Spa, Trademark Collection by Wyndham. has an indoor pool and a kids' pool.

Does Medicine Hat Lodge, Resort, Casino, and Spa, Trademark Collection by Wyndham. have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Medicine Hat Lodge, Resort, Casino, and Spa, Trademark Collection by Wyndham.?

Medicine Hat Lodge, Resort, Casino, and Spa, Trademark Collection by Wyndham. features a full-service spa, an indoor pool and 2 bars. All guestrooms come with pillowtop beds and premium bedding.

What makes Medicine Hat Lodge, Resort, Casino, and Spa, Trademark Collection by Wyndham. a romantic place to stay?

Couples spa treatments and romance packages, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Medicine Hat Lodge, Resort, Casino, and Spa, Trademark Collection by Wyndham..

Is Medicine Hat Lodge, Resort, Casino, and Spa, Trademark Collection by Wyndham. family-friendly?

You bet! With amenities such as a children's pool and children's meals, as well as free infant beds in the guestrooms, it's no surprise that Medicine Hat Lodge, Resort, Casino, and Spa, Trademark Collection by Wyndham. is a hit with families.

Does Medicine Hat Lodge, Resort, Casino, and Spa, Trademark Collection by Wyndham. serve breakfast?

Yep, complimentary buffet breakfast is on offer daily between 6:30 AM and 10:00 AM.

Is there a free airport shuttle available at Medicine Hat Lodge, Resort, Casino, and Spa, Trademark Collection by Wyndham.?

No, Medicine Hat Lodge, Resort, Casino, and Spa, Trademark Collection by Wyndham. does not offer an airport shuttle service.

Is there a bar or restaurant at Medicine Hat Lodge, Resort, Casino, and Spa, Trademark Collection by Wyndham.?

Yep, you can grab a meal at Medicine Hat Lodge, Resort, Casino, and Spa, Trademark Collection by Wyndham.'s onsite restaurant that serves brunch and dinner.

What time are check-in & check-out at Medicine Hat Lodge, Resort, Casino, and Spa, Trademark Collection by Wyndham.?

Check-in begins at 4 PM. Check-out time is 11 AM.

Is there a golf course on site at Medicine Hat Lodge, Resort, Casino, and Spa, Trademark Collection by Wyndham.?

There is a golf course next to Medicine Hat Lodge, Resort, Casino, and Spa, Trademark Collection by Wyndham..

Medicine Hat Lodge, Resort, Casino, and Spa, Trademark Collection by Wyndham. Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 321 out of 1089 reviews" "
Rating 8 - Good. 283 out of 1089 reviews" "
Rating 6 - Okay. 245 out of 1089 reviews" "
Rating 4 - Poor. 153 out of 1089 reviews" "
Rating 2 - Terrible. 87 out of 1089 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

6.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Jacqueline

Travelled with family, Business traveller
Liked: Staff & service, amenities
Great location and staff! However, building is showing its age… it would be nice to see some renovations done.
Stayed 2 nights in Sep 2024

10/10 Excellent

Ken

Nice place. Little dated
Stayed 1 night in Sep 2024

6/10 Okay

Nicole

Stayed 1 night in Aug 2024

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

8/10 Good

Olive

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay. Friendly helpful staff, good service, and nice to have dining options spaces available. Pool noice was quite noticable, in lobby area and from our room. Next time, would book a room away from pool.
Stayed 2 nights in Sep 2024

6/10 Okay

Jeffrey

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
We come for the waterslide. I think the owners know that's the reason we're all there (at least if you have a family). They took away the hot tub, which is too bad. The waterslide is in good condition and we had a lot of fun. Rooms could use some updates and silly things like not enough bedding is an easy fix. All that said my kids really enjoy this hotel.
Stayed 2 nights in Sep 2024

8/10 Good

Darren, Sooke

Stayed 2 nights in Aug 2024

10/10 Excellent

Rowena

Stayed 1 night in Sep 2024

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 1 night in Sep 2024

8/10 Good

Serdna

Stayed 1 night in Aug 2024

8/10 Good

Lorraine

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Liked that my request to be away from the pool area was honoured.
Stayed 1 night in Sep 2024

8/10 Good

Bernice

Good price, nice rooms and good breakfast
Stayed 1 night in Sep 2024

4/10 Poor

jason

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This was not a good experience. The food was terrible starting with the microscopic appetizers that came in dixie cups and had a strange taste. The caesar salad was appalling and our lobster was over cooked. The breakfast again was very poor with dried pancakes, watery coffee and under cooked eggs. The hotel itself was outdated and needed much overdue maintenance but was acceptable. Our main concern was that the pool area was open to the rest of the main areas so there was ALOT of chlorine in the air which really irritated our sinuses and allergies. This design also allowed for constant waterpark noice all the time. The rooms were ok but the tv channels had significant distortion on and off. There was no hooks to hang up bathing suits, and the very small amounts of body wash and shampoo were very inadequate for all of us. Had we have known we would have bought our own. The final disappointment was the lack of hot tub which were clearly visible in the pictures even though it was not stated in the description. Overall a very strange experience.
Stayed 2 nights in Sep 2024

8/10 Good

DAVE

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good , right across the street from the mall
Stayed 1 night in Sep 2024

4/10 Poor

Shawna

Travelled with group
Disliked: Property conditions & facilities
Update needed
Hotel needs an update. Did not have room service, such as cleaning, while we were there and were not advised that there would not be a room cleaning. Balcony had no seating. The special offers were not available. This hotel needs some investment
Stayed 2 nights in Sep 2024

2/10 Terrible

Jan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Since a year ago when we last stayed at Medicine Hat lodge the condition of the hotel has gone down hill will not be back unless upgrades are made
Stayed 1 night in Sep 2024

8/10 Good

Dustin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the water slides!!!
Stayed 1 night in Aug 2024

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
This Hotel needs a major renovation. Everywhere you look is rundown, old decrepit furniture, walls crumbling, ripped carpet, torn blinds & windows so dirty you can barely see out of them. The pool area is beyond disgusting, I wouldn’t put my dogs there let alone children. The text you get welcoming you to the hotel saying you can text back for any needs, was not responded to when I asked if they had an iron & ironing board. Speaking of… there was no closet in my room to hang any dress clothes I arrived with for a work conference. Despite having to attend a yearly conference here, I will no longer stay the night.
Stayed 2 nights in Sep 2024

2/10 Terrible

Harriet

Travelled with partner
Disliked: Staff & service, property conditions & facilities
My husband and I had visited the restaurant when dating and it was a great meal and time, now holds fond memories. When planning our first anniversary we decided to make the 4hour trip to the restaurant and stay at the adjoining hotel. After booking we were contacted to upgrade our stay to a romantic getaway package. As it only cost $75 and included a $75 gift card to the restaurant, a bottle of champagne and some romantic decorations in a jacuzzi suite, we jumped on it. When we arrived we were given keys to a regular suite and told that they’d give us a complimentary upgrade to a jacuzzi suite but would have to move the decorations and champagne etc. to the new suite ourselves. We’d paid for the upgrade so not sure why they said they’d do us the favour of giving us the suite we’d booked as long as we did the decorating and moving of additional things included in the package. Once settled into our room we took the gift certificate to the restaurant which was closed. We were told we could use the certificate at one of the two other restaurants on site. Family diner or bar. We ended up having bar food. The next morning we woke up in time to enjoy the “water park” which is definitely past it’s prime with numerous pools already boarded over and another soon to be. I provided this review to the hotel in hopes they’d attempt to make it right however no response was given.
Stayed 1 night in Sep 2024

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how the pool area was surrounded by the rooms ..the price was great and Ryan was very helpful and accommodating i would definitely go back
Stayed 1 night in Sep 2024

6/10 Okay

Stefan

Liked: Staff & service
Stayed 1 night in Sep 2024

6/10 Okay

Jacqueline

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was pleasant and nice. The overall property is in terrible condition. Too bad the owners don’t keep it unkept and renovated. Food was terrible, the breakfast place is very dirty, stairways from floor to floor are very stinky and dirty. Needs a whole new facelift. Waterslides need to be completely replaced. Rust and wear everywhere.
Stayed 1 night in Sep 2024

8/10 Good

Adam

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great water slides and pool for the kids, staff were great as well. The hotel and pools are aging, but priced accordingly. Would definitely stay again.
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Still a great old hotel . Best suite in town and cheapest
Stayed 1 night in Sep 2024