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Holiday Inn Express & Suites Memphis Arpt Elvis Presley Blv, an IHG Hotel

2.5 star property
Hotel with free breakfast, near Graceland
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Holiday Inn Express & Suites Memphis Arpt Elvis Presley Blv, an IHG Hotel

Exterior
Lobby
Seasonal outdoor pool
Desk, blackout curtains, iron/ironing board, rollaway beds
Property amenity

Reviews

8.0 out of 10

Very good

Popular amenities

  • Free airport shuttle
  • Gym
  • Laundry
The price is NZ$211
includes taxes & fees
12 Jan - 13 Jan 2025

Explore the area

Map
3411 Elvis Presley Blvd, Memphis, TN, 38116
  • Graceland
    14 min walk
  • Exlines' Best Pizza In Town
    3 min walk
  • Memphis Central Station
    15 min drive
  • Memphis, TN (MEM-Memphis Intl.)
    10 min drive

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible (Comm, Tub)

Desk, blackout curtains, iron/ironing board, rollaway beds

Standard Room, 2 Queen Beds, Accessible (Comm, Tub)

Highlights

Air conditioning
Fridge
Flat-screen TV
Pillow menu
Blackout curtains
Hairdryer
Private bathroom
Shower/bath combination
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Mobil, Tub)

Desk, blackout curtains, iron/ironing board, rollaway beds

Standard Room, 2 Queen Beds, Accessible (Mobil, Tub)

Highlights

Air conditioning
Fridge
Flat-screen TV
Pillow menu
Blackout curtains
Hairdryer
Private bathroom
Shower/bath combination
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible (Mobility, Tub)

Desk, blackout curtains, iron/ironing board, rollaway beds

Suite, 1 King Bed, Accessible (Mobility, Tub)

Highlights

Air conditioning
Fridge
Flat-screen TV
Pillow menu
Blackout curtains
Hairdryer
Private bathroom
Shower/bath combination
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobil, Roll Shwr)

Desk, blackout curtains, iron/ironing board, rollaway beds

Standard Room, 1 King Bed, Accessible (Mobil, Roll Shwr)

Highlights

Air conditioning
Fridge
Flat-screen TV
Pillow menu
Blackout curtains
Hairdryer
Private bathroom
Shower/bath combination
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Tub)

Desk, blackout curtains, iron/ironing board, rollaway beds

Standard Room, 1 King Bed, Accessible (Mobility, Tub)

Highlights

Air conditioning
Fridge
Flat-screen TV
Pillow menu
Blackout curtains
Hairdryer
Private bathroom
Shower/bath combination
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible (Communication)

Desk, blackout curtains, iron/ironing board, rollaway beds

Suite, 2 Queen Beds, Accessible (Communication)

Highlights

Air conditioning
Fridge
Flat-screen TV
Pillow menu
Blackout curtains
Hairdryer
Private bathroom
Shower/bath combination
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Comm)

Desk, blackout curtains, iron/ironing board, rollaway beds

Standard Room, 2 Queen Beds, Accessible (Comm)

Highlights

Air conditioning
Fridge
Flat-screen TV
Pillow menu
Blackout curtains
Hairdryer
Private bathroom
Shower/bath combination
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds (Additional Living Area)

Desk, blackout curtains, iron/ironing board, rollaway beds

Suite, 2 Queen Beds (Additional Living Area)

Highlights

Air conditioning
Fridge
Flat-screen TV
Pillow menu
Blackout curtains
Hairdryer
Private bathroom
Shower/bath combination
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Desk, blackout curtains, iron/ironing board, rollaway beds

Suite, 1 King Bed

Highlights

Air conditioning
Fridge
Flat-screen TV
Pillow menu
Blackout curtains
Hairdryer
Private bathroom
Shower/bath combination
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Comm)

Desk, blackout curtains, iron/ironing board, rollaway beds

Suite, 1 King Bed, Accessible (Comm)

Highlights

Air conditioning
Fridge
Flat-screen TV
Pillow menu
Blackout curtains
Hairdryer
Private bathroom
Shower/bath combination
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Desk, blackout curtains, iron/ironing board, rollaway beds

Standard Room, 1 King Bed

Highlights

Air conditioning
Fridge
Flat-screen TV
Pillow menu
Blackout curtains
Hairdryer
Private bathroom
Shower/bath combination
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

Desk, blackout curtains, iron/ironing board, rollaway beds

Standard Room, 1 King Bed with Sofa bed

Highlights

Air conditioning
Fridge
Flat-screen TV
Pillow menu
Blackout curtains
Sofa bed
Hairdryer
Private bathroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communication)

Desk, blackout curtains, iron/ironing board, rollaway beds

Standard Room, 1 King Bed, Accessible (Communication)

Highlights

Air conditioning
Fridge
Flat-screen TV
Pillow menu
Blackout curtains
Hairdryer
Private bathroom
Shower/bath combination
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Desk, blackout curtains, iron/ironing board, rollaway beds

Standard Room, 2 Queen Beds

Highlights

Air conditioning
Fridge
Flat-screen TV
Pillow menu
Blackout curtains
Hairdryer
Private bathroom
Shower/bath combination
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Desk, blackout curtains, iron/ironing board, rollaway beds

Standard Room

Highlights

Air conditioning
Fridge
Flat-screen TV
Pillow menu
Blackout curtains
Hairdryer
Private bathroom
Shower/bath combination
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

Similar properties

Exterior

Courtyard by Marriott Memphis Airport

Pool
Free airport shuttle
Parking included
Free WiFi
4.0 out of 5, Very good, (1002)
The price is NZ$280
for 1 night
includes taxes & fees
14 Jan - 15 Jan
Courtyard by Marriott Memphis Airport

About the area

Memphis

At Holiday Inn Express & Suites Memphis Arpt Elvis Presley Blv, an IHG Hotel you'll be within a 15-minute walk of Graceland and 3.4 km (2.1 mi) from Methodist South Hospital. Highlights at this hotel include a complimentary breakfast, free self-parking and a free airport shuttle. .Enjoy the 24-hour gym and seasonal outdoor swimming pool. Meeting rooms and a business centre are among the business amenities offered. Added amenities include free Wi-Fi in public areas and laundry facilities. There's also the convenience of a free area shuttle. .Attractions within a 15-minute drive of this Whitehaven hotel include Beale Street and FedEx Forum.

What's nearby

  • Graceland - 14 min walk
  • Beale Street - 10 min drive
  • FedEx Forum - 10 min drive
  • National Civil Rights Museum - 11 min drive
  • Simmons Bank Liberty Stadium - 12 min drive

Getting around

  • Memphis Central Station - 15 min drive
  • Memphis International Airport (MEM) - 10 min drive

Restaurants

  • ‪Uncle Lou's Fried Chicken - ‬3 min drive
  • ‪Piccadilly Cafeteria - ‬2 min drive
  • ‪McDonald's - ‬3 min drive
  • ‪Gladys' Diner - ‬17 min walk
  • ‪Cocina Mexicana - ‬3 min drive

About this property

Holiday Inn Express & Suites Memphis Arpt Elvis Presley Blv, an IHG Hotel

Hotel with free breakfast, near Graceland
Holiday Inn Express & Suites Memphis Arpt Elvis Presley Blv, an IHG Hotel offers its guests a 24-hour fitness centre and a seasonal outdoor pool. WiFi is free in public spaces. A business centre and meeting rooms are available. Free breakfast is served daily. A roundtrip airport shuttle (available on request) and An area shuttle are free. The business-friendly Holiday Inn Express & Suites Memphis Arpt Elvis Presley Blv, an IHG Hotel also features a vending machine, complimentary newspapers in the lobby, and laundry facilities. Self parking is free.
  • 85 guestrooms or units
  • 4 levels
  • Conference rooms
  • To-go breakfast (free)
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Newspapers in lobby (free)
  • Lift
Holiday Inn Express & Suites Memphis Arpt Elvis Presley Blv, an IHG Hotel offers 85 accommodations with coffee/tea makers and a hairdryer. A pillow menu is available. 40-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Memphis hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free return airport shuttle from 7:00 AM to midnight on request
  • Free area shuttle
  • Free self parking on site

Food and drink

  • Free on-the-go breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • 24-hour gym
  • Seasonal outdoor pool

Family friendly

  • Free area shuttle
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Renovations and closures

The property will be renovating from 30 September 2024 to 30 December 2024 (completion date subject to change). The following areas are affected:
  • Business centre
  • Lift
  • Exterior
  • Fitness facilities
  • Front desk
  • Hallway
  • Laundry facilities
  • Lobby
  • Meeting facilities
Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway beds are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • The seasonal pool will open in May and close in September.
  • Children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express Memphis Arpt Elvis Presley Blv Hotel
Holiday Inn Express Arpt Elvis Presley Blv Hotel
Holiday Inn Express Memphis Arpt Elvis Presley Blv
Holiday Inn Express Arpt Elvis Presley Blv
Express Arpt vis Presley Blv
Holiday Inn Express Suites Memphis Arpt Elvis Presley Blv

Frequently asked questions

What is the cancellation policy at Holiday Inn Express & Suites Memphis Arpt Elvis Presley Blv, an IHG Hotel?

Holiday Inn Express & Suites Memphis Arpt Elvis Presley Blv, an IHG Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Holiday Inn Express & Suites Memphis Arpt Elvis Presley Blv, an IHG Hotel?

As of 31 Dec 2024, prices found for a 1-night stay for 2 adults at Holiday Inn Express & Suites Memphis Arpt Elvis Presley Blv, an IHG Hotel on 12 Jan 2025 start from NZ$211.15, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Holiday Inn Express & Suites Memphis Arpt Elvis Presley Blv, an IHG Hotel?

Yep, Holiday Inn Express & Suites Memphis Arpt Elvis Presley Blv, an IHG Hotel has a free self car park.

Does Holiday Inn Express & Suites Memphis Arpt Elvis Presley Blv, an IHG Hotel have a pool?

Holiday Inn Express & Suites Memphis Arpt Elvis Presley Blv, an IHG Hotel has a seasonal outdoor pool. The pool is open from May to September.

Does Holiday Inn Express & Suites Memphis Arpt Elvis Presley Blv, an IHG Hotel serve breakfast?

Yep, our guests can't get enough of the free on-the-go brekkie here! Available weekdays between 6:30 AM and 9:30 AM and on weekends from 7:00 AM to 10:00 AM, this is the perfect place to fuel up for a day of adventure.

Is there a free airport shuttle available at Holiday Inn Express & Suites Memphis Arpt Elvis Presley Blv, an IHG Hotel?

Yep, there's a free airport shuttle that runs from 7:00 AM - midnight on request.

What time are check-in & check-out at Holiday Inn Express & Suites Memphis Arpt Elvis Presley Blv, an IHG Hotel?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Holiday Inn Express & Suites Memphis Arpt Elvis Presley Blv, an IHG Hotel?

No, only service animals are allowed.

Holiday Inn Express & Suites Memphis Arpt Elvis Presley Blv, an IHG Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 492 out of 1007 reviews" "
Rating 8 - Good. 233 out of 1007 reviews" "
Rating 6 - Okay. 123 out of 1007 reviews" "
Rating 4 - Poor. 79 out of 1007 reviews" "
Rating 2 - Terrible. 80 out of 1007 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Jacque

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service
I was charged a $30 pet fee. I was told this place was pet friendly. I was never told of the dog fee. I could have stayed at a different hotel if I had this information a head of time.
Stayed 2 nights in Sep 2024

10/10 Excellent

JAMES

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was very helpful and friendly and breakfast was very good
Stayed 2 nights in Sep 2024

2/10 Terrible

Abdul

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Not a safe place, rooms are dirty
Stayed 1 night in Sep 2024

6/10 Okay

Daphne

Travelled with family
Liked: Staff & service
Close to destination. Lighting was poor no hair dryer
Stayed 1 night in Sep 2024

4/10 Poor

Morgan

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
They advertise as having a shuttle to the airport, but what they do not tell you is that this service begins at 7am. When I asked the woman behind the desk, “so what should I do if my flight is at 5:30am?” She responded with, “not my problem.”
Stayed 1 night in Sep 2024

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Carpets looked a bit worn.
Stayed 1 night in Sep 2024

8/10 Good

Alicia

Travelled with partner
Liked: Staff & service, amenities
Didnt like the musty smell in our room, the bathroom doorframe and baseboards had what looked to be vomit on them, and the building seemed a bit rundown Other than that, we loved our stay and was grateful for the very kind staff.
Stayed 2 nights in Sep 2024

4/10 Poor

Christopher

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Room was in desperate need of a handyman that actually knows what he’s doing. There were paint blotches, rust stains, holes in the wall…
Stayed 1 night in Sep 2024

10/10 Excellent

Sheilah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Provided a$10 shuttle which made getting around very easy Nice place to stay and close to attractions
Stayed 2 nights in Sep 2024

6/10 Okay

Blair Peter

Liked: Staff & service
Disliked: Property conditions & facilities
not very clean
Stayed 2 nights in Sep 2024

10/10 Excellent

DONALD

Travelled with partner
Liked: Cleanliness, staff & service
was under construction, unsafe area around the property
Stayed 1 night in Sep 2024

2/10 Terrible

Angela

My sister and her family came down with covid the week we were leaving and i cannot get my money ($500) back. This is devastating. How can you help me?
Stayed 3 nights in Sep 2024

10/10 Excellent

Joel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very good Albert was excellent and very helpful. Breakfast good and room clean
Stayed 3 nights in Sep 2024

10/10 Excellent

Gine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked the Holiday Inn, as it was very close to Graceland and it incl. breakfast. It has a super cute pool in the back. What we really liked is that the cars are parked in a gated parking lot behind the building. The Hotel is fairly new and everyone was super friendly.
Stayed 1 night in Sep 2024

4/10 Poor

Anthony

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Overbilled twice, had to call and complain twice so I could get my refund. Cleanliness was below average, pool was dirty, dead cockroach on the floor in the breakfast area. Friends (in another room) had people walk in on them in the middle of the night. Would definitely never stay here again.
Stayed 2 nights in Sep 2024

6/10 Okay

Predrag, Rancho Santa Margarita

Business traveller
Disliked: Staff & service
Shuttle from/to the airport not available. Not answering their phone.
Stayed 1 night in Sep 2024

8/10 Good

joana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

shannon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing! We loved visiting with Ms. Suffice at breakfast-such southern hospitality! The hotel is going through renovations, so it was as tidy as could be. Our floor had a smell, but again they are starting renovations so I am not holding that against the establishment. The breakfast was great-so many choices. The workout facility was nice & equipped with great options from treadmill to elliptical & weights. We enjoyed the pool-who wouldn’t enjoy a guitar shaped pool. Our stay was wonderful and we will stay here when we are in Memphis. Also, check our Hernando’s Hide-a-way-great food & some cool music history there. Also makes it nice because it’s so close to the hotel.
Stayed 2 nights in Aug 2024

10/10 Excellent

Laurie, La Puente

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay here. The staff was very warm and welcoming. The property was clean and the breakfast had a little of everything and was constantly being refilled.
Stayed 2 nights in Sep 2024

2/10 Terrible

Dale

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Expedia confirmed 2 queen beds but the hotel gave us a king and said Expedia should not have confirmed the room type. The ceramic floors were very slippery I was sliding across them in my running shoes, it was as though they used lots of soap and didn’t rinse afterwards. The smell of carpet chemicals in the hallway was very very strong. The carpets had huge bald patches. After I checked out the hotel charged me for the room claiming Expedia’s credit card was declined and put the onus on me to get Expedia to provide a new credit card, which I did and Expedia confirmed everything would be fixed. Five days later nothing has been corrected.
Stayed 1 night in Sep 2024

4/10 Poor

Becky

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
When we first checked in they were cleaning so we didn’t think much about the strong chemical smell. We were then gone until late. When we got back it still smelled terrible. My husband has cancer and the smell was so strong it made him sick!! It was so late and we had so much stuff it was pointless to request a different room. It was also so hot and wouldn’t get cool. So at almost one AM I was going to our car to get the fan. I won’t be back even though the front desk staff was super sweet!!
Stayed 1 night in Sep 2024

6/10 Okay

Tammy, Mason City

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Definitely needs updated.Close to Graceland but our room needs the carpet replaced,big hole in room was plastered but not sanded or repainted.Door frames need to be painted.
Stayed 4 nights in Sep 2024

8/10 Good

Ray, Whitby

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quick visit. In and out in 12 hours, but location worked for us.
Stayed 1 night in Sep 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Filthy, smells,housekeeping ignores do not disturb
The hallway smelled like sewage and musk. I gagged the entire walk to our room. Check into the room and it smelled worse and was filthy. Picked up the phone to info the front desk, the phone did not work. Had to walk downstairs and inform the front desk. She was nice, she gave us another room. Again the hallway smelled like sewage and musk. Another guest had a complaint as the lady from the front desk was walking in the hallway spraying Odom spray to mask the smell. New room sheets are dirty again. Pick up the phone to inform the front desk the phone does not work again. Walked downstairs again to inform the lady the front desk. It is after 10pm, she was working alone and had a line so I asked for sheets so we could sleep they had no more rooms. We slept on clean sheets on top of the dirty sheets on the bed. The day of check out Housekeeping knocks on the door at 8am, 9am, 10am, 11am. Do not disturb was hanging on the door. Was told ppl check out but leave the sign on the door. Regardless if they do, check out is at 11am so they need to wait til 11 to knock. We told the front desk the night before we wanted a late checkout at 12p and he said okay. I was promised 10,000 points due to my horrible experience, I have yet received. I have called corporate to make a formal complaint. Still waiting on my points. The hotel is screening my calls, they refuse to allow me to speak with hotel manager.
Chairs filthy in first room
Chair filthy in first room
Shade filthy in first room
Carpet filthy in first room
Stayed 3 nights in Aug 2024