10/10 Excellent
Verified traveller
24 Sept 2024
Liked: Cleanliness
Perfect home away from home!
My family immediate family (husband & our 2 girls ages 1.5 & 6) and nanny were the guest for the entirety of the stay while my mother, nephew & sister n law were guests for 2 of the days. We didn’t arrive at the property until 1am on the first night bc of flight and rental car delays, so my husband did his normal quick safety check of the windows & other entry points and off to bed we went. Linens were fresh and the home was very clean!
The next morning around 7am my husband peaked through the sliding glass door blinds and to his surprise he noticed that the exterior glass of sliding door was shattered. Thankfully it was double paned. I immediately called the host & we exchanged a few text messages with pictures. While she couldn’t figure out exactly what happened through her review of the camera footage, she resolved that it may have been weather related since there were storms earlier in the week. Her communication was prompt, professional and helpful. She arranged for someone to clean up the glass but the earliest the glass repair company could arrive would be after our checkout on Monday. We felt satisfied & still felt safe given the interior glass was still intact & the neighborhood was safe.
We would absolutely stay at this property again. It was spacious, well stocked w bath towels, & other basics. The one things I’d comment on is the quality of the pots and pans. Not plentiful and not the best for cooking substantive meals, but we made it work.
Verified traveller
Stayed 4 nights in Sep 2024