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Hilton Mexico City Santa Fe

4.5 star property
Luxury Mexico City hotel connected to a shopping centre, steps from Samara Shops

Photo gallery for Hilton Mexico City Santa Fe

Outdoor pool, pool loungers
Terrace/patio
Terrace/patio
Breakfast, lunch, dinner served; international cuisine, garden views
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Pet-friendly
  • Breakfast available
  • Housekeeping
  • Parking available
The current price is NZ$215
includes taxes & fees
20 Apr - 21 Apr

Explore the area

Map
Antonio Dovali Jaime No. 70, Mexico City, 1219
  • Samara Shops
    ‪1 min walk‬
  • Expo Santa Fe Mexico
    ‪11 min walk‬
  • Parque La Mexicana
    ‪15 min walk‬
  • Mexico City (MEX-Mexico City Intl.)
    ‪46 min drive‬

Room options

View all photos for Executive Room, 2 Double Beds

Minibar, in-room safe, desk, laptop workspace

Executive Room, 2 Double Beds

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Blackout curtains
Private bathroom
Rainfall showerhead
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Private bathroom
Hairdryer
Rainfall showerhead
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Blackout curtains
Private bathroom
Hairdryer
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Blackout curtains
Separate bedroom
  • 43 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom (1 King bed)

50-inch LED TV with cable channels, TV, iPod dock

Suite, 1 Bedroom (1 King bed)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Blackout curtains
Private bathroom
  • 51 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Blackout curtains
Private bathroom
Hairdryer
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds

Minibar, in-room safe, desk, laptop workspace

Room, 2 Double Beds

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Blackout curtains
Private bathroom
Hairdryer
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Executive Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Blackout curtains
Private bathroom
Rainfall showerhead
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Mexico City

You'll be connected to a shopping centre at Hilton Mexico City Santa Fe, and within a 20-minute stroll of Samara Shops and Parque La Mexicana. Highlights at this luxury hotel include 3 bars/lounges, a restaurant and an outdoor swimming pool. .The restaurant, Madera, serves international cuisine and is open for breakfast, brunch, lunch and dinner. For a drink, you can stop by the hotel's own poolside bar. Enjoy the gym and pool loungers. 7363 square feet (684 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Added amenities include free Wi-Fi in public areas, coffee/tea in a common area and laundry facilities. Each morning to-go breakfast is served between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also self parking, along with the convenience of an airport shuttle. .Places within a 30-minute walk of this 4.5-property class Santa Fe hotel include Tecnologico de Monterrey - Santa Fe and KidZania Santa Fe.

What's nearby

  • Samara Shops - 1 min walk - 0.0 km
  • Expo Santa Fe Mexico - 11 min walk - 1.0 km
  • Parque La Mexicana - 15 min walk - 1.3 km
  • Tecnologico de Monterrey - Santa Fe - 20 min walk - 1.7 km
  • KidZania Santa Fe - 5 min drive - 3.3 km

Getting around

  • Santa Fé Station - 18 min walk
  • Mexico City Fortuna Station - 20 min drive
  • Benito Juarez International Airport (MEX) - 46 min drive

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪Fisher's Santa Fe - ‬3 min walk
  • ‪La Imperial - ‬1 min walk
  • ‪Mercado Gourmet - ‬1 min walk
  • ‪Chili's - ‬1 min walk

About this property

Hilton Mexico City Santa Fe

Luxury Mexico City hotel connected to a shopping centre, steps from Samara Shops
Hilton Mexico City Santa Fe offers its guests an outdoor pool and a fitness centre. There's a restaurant on site. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 7363 square feet (684 square metres) and includes conference space. A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury Hilton Mexico City Santa Fe. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Parking is available for a fee.

This 4.5-star Mexico City hotel is smoke free.

  • 1 building
  • 260 guestrooms or units
  • 4 levels
  • 3 bars or lounges
  • Conference rooms
  • 7363 sq ft of conference space
  • 684 sq. m of conference space
  • Built in 2014
  • Terrace on the roof
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Food/drink service (free)
  • Wedding services available
  • Corner/local shop
  • Garden
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • On-site shopping
  • Lift
  • No smoking on site
  • Bar by the pool
  • Dining venue
Hilton Mexico City Santa Fe offers 260 air-conditioned accommodations with iPod docking stations and minibars. 50-inch LED televisions come with cable channels. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers.

In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. Business-friendly amenities include desks and safes. Housekeeping is provided on a daily basis.

Languages

English, French, Spanish

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Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Parking on site (MXN 150 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily breakfast to-go available 7:00 AM to 11:00 AM for a fee: MXN 415 for adults and MXN 208 for children
  • 3 bars/lounges
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • Madera

Things to do

  • Gym
  • Outdoor pool
  • Shopping centre
  • TV in common areas

Family friendly

  • Free cot
  • Free rollaway/extra bed
  • Grocery/convenience store
  • In-room microwave
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 7,363 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 50-inch LED TV with cable channels
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Limited room service
  • Microwave
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: MXN 900 per pet, per stay (maximum MXN 900 per stay), plus a deposit of MXN 2000 per day
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 75 lb per pet)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: from approximately MXN 415 for adults and from MXN 208 for children
  • Fee for in-room wireless Internet: MXN 0 per stay (rates may vary)
  • Airport shuttle fee: MXN 2100 per vehicle (return, maximum occupancy 4)
  • Self-parking fee: MXN 150 per day
  • Pet deposit: MXN 2000 per day
  • Pet fee: MXN 900 per pet, per stay (maximum MXN900 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards and cash.

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Hotel Santa Fe Mexico City
Hilton Santa Fe Mexico City
Hilton Mexico City Santa Fe Hotel
Hilton Mexico City Santa Fe
Hilton Mexico City Santa Fe Hotel
Hilton Mexico City Santa Fe Mexico City
Hilton Mexico City Santa Fe Hotel Mexico City

Frequently asked questions

What is the cancellation policy at Hilton Mexico City Santa Fe?

Hilton Mexico City Santa Fe offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton Mexico City Santa Fe?

As of 3 Apr 2025, prices found for a 1-night stay for 2 adults at Hilton Mexico City Santa Fe on 20 Apr 2025 start from NZ$215.49, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton Mexico City Santa Fe?

Yep, Hilton Mexico City Santa Fe has a self car park for MXN 150 per day.

Does Hilton Mexico City Santa Fe have a pool?

Hilton Mexico City Santa Fe has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

What makes Hilton Mexico City Santa Fe a romantic place to stay?

Garden-view dining, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Hilton Mexico City Santa Fe.

Is Hilton Mexico City Santa Fe family-friendly?

You bet! With amenities such as children's meals and free food shopping service, as well as free infant beds and free extra beds in the guestrooms, it's no surprise that Hilton Mexico City Santa Fe is a hit with families.

Does Hilton Mexico City Santa Fe serve breakfast?

Sure does, to-go brekkie is served daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Hilton Mexico City Santa Fe?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Hilton Mexico City Santa Fe?

Yep, they've got a poolside bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Hilton Mexico City Santa Fe?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hilton Mexico City Santa Fe?

Cats and dogs are welcome at Hilton Mexico City Santa Fe, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 34 kg per pet.

Hilton Mexico City Santa Fe Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 726 out of 1001 reviews
Rating 8 - Good. 168 out of 1001 reviews
Rating 6 - Okay. 55 out of 1001 reviews
Rating 4 - Poor. 27 out of 1001 reviews
Rating 2 - Terrible. 25 out of 1001 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Juan Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Dec 2024

10/10 Excellent

holly

Stayed 1 night in Sep 2024

10/10 Excellent

Ivan, Del Valle

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Eli

Stayed 3 nights in Dec 2024

10/10 Excellent

Eduardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Thanks
Stayed 4 nights in Nov 2024

10/10 Excellent

Holly

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great rooms, huge and comportable beds. Everything was great but sleeping was impossible because next door at the mall were hammer drilling 😤😤😤and the hotel management didn’t know and couldn’t stop the noise. After complaining around mid night they agreed to give us access to another room farer away from the noise source but it was so late that my 2 teenagers stayed in the noisy room.
Stayed 1 night in Nov 2024

6/10 Okay

Lisa

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, room comfort
Great location for business only, not fun.
The service was prompt, friendly and great. The bartender Martin was an amazing bartender, excellent recommendations and the best margaritas and Mezcalito. It is close to a supermarket which was amazing to have nearby. The bad: The hotel has a jacuzzi on the 15th floor. We tried to use it two times with no luck. First time we were told it has to be requested to turn on because of how little it is used. Then a couple days later we asked to have it turned on, but when we got there it was not. They warmed the water but no bubbles, the jets were not on. It was cold while we waited 15 mins after asking a second time and nothing. Also online they promote the Alchemist as a Thursday through Sunday hotspot with dj. Upon arriving on Wednesday night the front desk said only Saturday night. Shame on Hilton. Update the site if that is seasonal. This drops the quality of the stay. The room comfort is great but would not stay there again.
Stayed 5 nights in Nov 2024

8/10 Good

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, but you get what you pay for.
My husband and I always come to Santa Fe (CDMX) for a staycation on our anniversary. While you do expect rooms that are a little subpar when getting a good deal, and although the quality of the service and of the room in general were as expected, we were a bit disappointed to see that our room was more of a shoebox than anything else. A bit constricted space-wise, and simply not what we had been offered before. Also, if it were evident that the hotel was filled to capacity, I would understand, but we saw but one other guest during our stay at least in the evening. We were the only ones for dinner (fantastic food, I must say), so it was clearly not necessary to give us what is probably one of the lowest rated rooms in the house. Also, don’t offer a king sized bed if you’re not going to provide it. This is a queen I am writing from, no doubt. So, mostly, thank you, but just a tiny bit disenchanted.
Stayed 1 night in Nov 2024

4/10 Poor

Diego

Disliked: Staff & service, property conditions & facilities
Ty
Stayed 3 nights in Oct 2024

10/10 Excellent

Eric

Stayed 2 nights in Sep 2024

10/10 Excellent

Raul Perez

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good property with excellent location in Santa Fe. Connected to a small mall that has several dinning options, a supermarket, ATMs, coffee shops, etc. Staff was very friendly. In-property food was good. Would recommend.
Stayed 5 nights in Sep 2024

10/10 Excellent

Enrique

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and surrundings are very important for me
Stayed 2 nights in Sep 2024

10/10 Excellent

Shantal

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was professional and friendly. The location was convenient and safe. House keeping staff was superb.
Stayed 7 nights in Aug 2024

10/10 Excellent

Edward

Stayed 3 nights in Aug 2024

10/10 Excellent

Monica, guatemala

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Aug 2024

10/10 Excellent

Benny

Travelled with family
Excellent facilities, decoration, and staff. Specially Ms Sandra was very welcoming, professional and polite.
Stayed 5 nights in Aug 2024

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Manuel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very safe area, shopping center walking distance with many dining options.
Stayed 1 night in Aug 2024

10/10 Excellent

Tony

Stayed 2 nights in Aug 2024

10/10 Excellent

Philip

Stayed 3 nights in Aug 2024

4/10 Poor

Alexander

Business traveller
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Heavily stained sheets and bedding.
Wrong room type given at check in. Incredibly dirty sheets and bedding
Stayed 1 night in Aug 2024

8/10 Good

Gabriel

Liked: Staff & service, amenities, property conditions & facilities
Los cuartos amplios
Stayed 1 night in Jul 2024

10/10 Excellent

klotz

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Jul 2024

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024