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NH Collection Mexico City Reforma

4.0 star property
Eco-certified Mexico City hotel in Reforma with a full-service spa

Photo gallery for NH Collection Mexico City Reforma

Bar (on property)
Terrace/patio
Suite, Terrace
Suite, Terrace
Outdoor pool

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Breakfast available
  • Bar
  • Parking available
  • Pet-friendly
The current price is NZ$241
includes taxes & fees
16 Mar - 17 Mar

Explore the area

Map
Liverpool No 155, Mexico City, 06600
  • U.S. Embassy
    ‪7 min walk‬
  • Paseo de la Reforma
    ‪7 min walk‬
  • Angel of Independence Monument
    ‪8 min walk‬
  • Mexico City (MEX-Mexico City Intl.)
    ‪28 min drive‬

Room options

View all photos for Superior Room

Premium bedding, minibar, in-room safe, desk

Superior Room

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Pillow menu
Premium bedding
Blackout curtains
  • 28 sq m
  • Sleeps 2
  • 2 Queen Beds OR 1 King Bed

View all photos for Superior Room (2 Double Beds)

Premium bedding, minibar, in-room safe, desk

Superior Room (2 Double Beds)

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Pillow menu
Premium bedding
Blackout curtains
  • 21 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room, Balcony (2 Double Beds)

Premium bedding, minibar, in-room safe, desk

Family Room, Balcony (2 Double Beds)

Highlights

Balcony
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Pillow menu
Premium bedding
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room (2 Double Beds)

Premium bedding, minibar, in-room safe, desk

Premium Room (2 Double Beds)

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Pillow menu
Premium bedding
Blackout curtains
  • 22 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room

Premium bedding, minibar, in-room safe, desk

Premium Room

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Pillow menu
Premium bedding
Blackout curtains
  • 31 sq m
  • Sleeps 2
  • 2 Queen Beds OR 1 King Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Pillow menu
Premium bedding
Blackout curtains
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Premium bedding, minibar, in-room safe, desk

Suite

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Pillow menu
Premium bedding
Blackout curtains
  • 58 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Terrace

Suite, Terrace

Suite, Terrace

Highlights

Terrace
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Pillow menu
Premium bedding
  • 66 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, Terrace

Premium Room, Terrace

Premium Room, Terrace

Highlights

Balcony
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Pillow menu
Premium bedding
  • 23 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Superior Room

Superior Room

Superior Room

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Pillow menu
Premium bedding
Blackout curtains
  • 27 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Suite (Extra Bed 2 adults + 1 child)

Premium bedding, minibar, in-room safe, desk

Suite (Extra Bed 2 adults + 1 child)

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
Premium bedding
  • 58 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite, Corner (View, Extra Bed, 2 adults + 1 child)

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
Premium bedding
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Terrace (Extra Bed 2 adults + 1 child)

Premium bedding, minibar, in-room safe, desk

Suite, Terrace (Extra Bed 2 adults + 1 child)

Highlights

Terrace
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
  • 66 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Galeria Plaza Reforma

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
4.6 out of 5, Wonderful, (2560)
The price is NZ$250
for 1 room
includes taxes & fees
9 Mar - 10 Mar
Galeria Plaza Reforma

About the area

Mexico City

NH Collection Mexico City Reforma puts you in the heart of Mexico City, within just a 10-minute stroll of popular attractions like Paseo de la Reforma and Angel of Independence Monument. Highlights at this eco-friendly hotel include a full-service spa, a restaurant and an outdoor swimming pool. .A day of pampering can include massages, body scrubs and mani/pedis. For a drink, you can stop by the hotel's own lounge bar. Business amenities include 16 meeting rooms, a conference centre, and a business centre. Additionally, you'll find free Wi-Fi in public areas, a gym and a snack bar/deli. Buffet breakfast is available on weekdays between 6:00 AM and 11:00 AM and on weekends between 7:00 AM and noon. There's also valet parking, along with the convenience of an airport shuttle. .Attractions within a 15-minute walk of this 4-property class Reforma hotel include U.S. Embassy and Reforma 222.

What's nearby

  • U.S. Embassy - 7 min walk
  • Paseo de la Reforma - 7 min walk
  • Angel of Independence Monument - 8 min walk
  • Reforma 222 - 11 min walk
  • Monument to the Revolution - 3 min drive

Getting around

  • Insurgentes Station - 5 min walk
  • Mexico City Buenavista Station - 13 min drive
  • Benito Juarez International Airport (MEX) - 28 min drive

Restaurants

  • ‪La Casa de Toño - ‬2 min walk
  • ‪Handshake Speakeasy - ‬1 min walk
  • ‪Pancho's Bar - ‬2 min walk
  • ‪Cabaretito - ‬1 min walk
  • ‪Jugos y Licuados "El Güero - ‬2 min walk

About this property

NH Collection Mexico City Reforma

Eco-certified Mexico City hotel in Reforma with a full-service spa
NH Collection Mexico City Reforma offers its guests a full-service spa, an outdoor pool, and a fitness centre. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a business centre and 16 meeting rooms. Spa services, a terrace, and tour/ticket assistance are also featured at the eco-certified NH Collection Mexico City Reforma. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Parking is available for a fee.

This 4-star Mexico City hotel is smoke free.

  • 306 guestrooms or units
  • 17 levels
  • 2 buildings
  • Built in 1972
  • Deli
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Beauty salon
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
NH Collection Mexico City Reforma offers 306 air-conditioned accommodations with minibars and espresso makers. Beds feature premium bedding. A pillow menu is available. LCD televisions come with premium cable channels. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body scrubs, body treatments and manicures and pedicures.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Parking on site (MXN 208 per day)
  • Valet parking on site (MXN 208 per day)

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 11:00 AM on weekdays and 7:00 AM to noon on weekends; MXN 297 to 396 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Full-service spa
  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Free cot
  • Free rollaway/extra bed
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 16 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • Terrace

Full-service spa

  • Body scrubs
  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 689
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: MXN 630 per accommodation, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 55 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 297 to 396 per person
  • Airport shuttle fee: MXN 800 per vehicle (one way)
  • Self-parking fee: MXN 208 per day
  • Valet parking fee: MXN 208 per day
  • Pet fee: MXN 630 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out fee: MXN 689 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Property is also known as

Hotel NH Mexico City
Nh Hotel Mexico City
Nh Hotels Mexico City
Nh Mexico City Hotel Mexico City
NH Mexico City Reforma
NH Mexico City Reforma Hotel
Reforma Hotel
NH Collection Mexico City Reforma Hotel
Collection Reforma Hotel
NH Collection Mexico City Reforma
Collection Reforma
NH Collection Mexico City Reforma Hotel
NH Collection Mexico City Reforma Mexico City
NH Collection Mexico City Reforma Hotel Mexico City

Frequently asked questions

What is the cancellation policy at NH Collection Mexico City Reforma?

NH Collection Mexico City Reforma offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at NH Collection Mexico City Reforma?

As of 23 Feb 2025, prices found for a 1-night stay for 2 adults at NH Collection Mexico City Reforma on 16 Mar 2025 start from NZ$240.51, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at NH Collection Mexico City Reforma?

Yep, NH Collection Mexico City Reforma has a self car park for MXN 208 per day.

Is there a spa on site at NH Collection Mexico City Reforma?

Yep, there is an onsite spa at NH Collection Mexico City Reforma. You'll enjoy heaps of services like body scrubs, facials and body treatments.

Does NH Collection Mexico City Reforma have a pool?

NH Collection Mexico City Reforma has an outdoor pool.

What makes NH Collection Mexico City Reforma a romantic place to stay?

A lounge bar and 24-hour room service, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at NH Collection Mexico City Reforma.

Is NH Collection Mexico City Reforma family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as free infant beds and free extra beds in the guestrooms, it's no surprise that NH Collection Mexico City Reforma is a hit with families.

Does NH Collection Mexico City Reforma serve breakfast?

Yeah, visitors love the buffet brekkie here! Served weekdays from 6:00 AM to 11:00 AM and on weekends between 7:00 AM and noon, this is the place to fuel up for a big day full of adventure.

Is there a free airport shuttle available at NH Collection Mexico City Reforma?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at NH Collection Mexico City Reforma?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at NH Collection Mexico City Reforma?

Check-in begins at 3:00 PM. Check-out time is noon.

NH Collection Mexico City Reforma Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 636 out of 1346 reviews
Rating 8 - Good. 333 out of 1346 reviews
Rating 6 - Okay. 169 out of 1346 reviews
Rating 4 - Poor. 115 out of 1346 reviews
Rating 2 - Terrible. 93 out of 1346 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, for a quick city visit, great location.
Stayed 1 night in Nov 2024

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Did have an issue with check in with a front desk lady, on my second night my key stopped working… when inquiring they said I was checked in incorrectly. My room had some issues, as a solo traveler I brought it up with the front desk. The staff was accommodating. No other major issues. Very comfortable bed and spacious. Overall might stay again.

4/10 Poor

suchi

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Definitely NOT a 4 star hotel. More like 2.5-3. Did not have basic amenities and towels in our room. Flush plug was not working. Dirt around the edges. Shower stall flooded into the bedroom. Called for towels and it took me 3 times to follow up. Never staying here again. Just very mediocre to bad.
Stayed 4 nights in Nov 2024

6/10 Okay

Sarah

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
- Great location - Great property, but not 4 star - Hallways show signs of considerable wear and tear - Rooms are fine, but not 4 star - A lobby bar would be great, the restaurant is not vibrant and isn't good for a snack/drink only - Great staff - Due to no lobby bar or casual place for a drink; we were interested in checking out the 'Speakasy' attached to property. We were unable to get in and hotel has no 'pull' (this is unusual in my experiences previously - for example, Rose Bar at Gramercy in NYC) - This feels like more of a 'conference' hotel
Stayed 4 nights in Nov 2024

4/10 Poor

Ravi

Travelled with family
Liked: Staff & service
Do NOT stay in this property unless you like being up all night listening to loud, pounding music. The rooms are not sound-proofed and it is impossible to sleep at night with the loud music from the adjacent bars. Rooms are a little run down but the water is always nice and hot for a bath. Not the NH Collections standard.
Stayed 4 nights in Nov 2024

10/10 Excellent

Kari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Wonderful and spacious hotel room. The staff was very kind. Located in a great area for walking
Stayed 3 nights in Nov 2024

2/10 Terrible

Jeremy

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
I paid extra to have a specific type of room with a king bed, which when I arrived was not available. They gave me the standard room with two double bed and would not rectify the situation and give me the room I paid for, but also wouldn’t refund the difference I paid
Stayed 3 nights in Nov 2024

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great property for the value, second time staying. Spent almost two weeks. Slightly frustrating to have to ask, almost daily, for additional or specific towels (face and hand towels). Rooms were a bit dated. Had issues with the AC and TV that were never resolved but were more of an annoyance than a dealbreaker. The neighborhood is excellent, a lot of restaurants and options in a walkable distance. The speakeasy in the hotel is a must experience.
Stayed 10 nights in Sep 2024

10/10 Excellent

Aurora

Stayed 1 night in Oct 2024

8/10 Good

Hristo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Oct 2024

10/10 Excellent

federico

Stayed 14 nights in Oct 2024

8/10 Good

Eduardo, Managua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solid, long standing hotel with nice pool and gym in super convenient location.
Stayed 8 nights in Oct 2024

10/10 Excellent

Ed, Montgomery

Liked: Amenities, property conditions & facilities
It was nice and clean and staffs were veey accomodating
Stayed 1 night in Nov 2024

10/10 Excellent

EDGAR, Irving

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great ,clean and amazing staff
Stayed 1 night in Nov 2024

8/10 Good

Rodrigo, Bogotá

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located, great breakfast buffet but bathroom cleanliness is not the best
Stayed 3 nights in Nov 2024

4/10 Poor

Katherine, Long Beach

Travelled with group
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Needs a lot of updates and repairs. The lighting in all the rooms are terrible and the shower is a hazard!
Stayed 5 nights in Oct 2024

10/10 Excellent

yunus

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Location is nice
Stayed 3 nights in Nov 2024

6/10 Okay

Janet

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was pretty nice. Staff was kind and quick to send anything up to the room if needed. Room was fine, no issues other than the shower leaks out water easily. Clean, spacious. Windows are kind of thin so we heard a lot of city noises during the late night/early morning.
Stayed 4 nights in Oct 2024

8/10 Good

jose, austin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was good walkable , didn’t got the vip benefits that they said
Stayed 4 nights in Oct 2024

8/10 Good

Kristina

Travelled with group
Liked: Cleanliness, staff & service
Pretty average
Wasn't sure what to expect based on some of the reviews online. It seems like the hotel is undergoing renovation - I think we must have had one of the unrenovated rooms based on the condition. The hallways were looking pretty worn, and on the inside of the room, the bathroom, floors and fixtures were looking their age. The overall comfort of the room was fine - we had two double beds with two pillows apiece (I think 4 is standard?). The sheets had small mystery stains on them, and they were a bit stingy with towels unless requested. The light switches were confusing at first until you figure out that there's a master switch. A note on the noise complaints - we were there for 4 nights and the first two nights were pretty quiet. The last two nights the club was thumping until 3am. Bring earplugs if you're staying over a weekend or request a high floor room. Also, there's a speakeasy bar under the hotel that is quite popular. Not noisy but there are some long lines to get in (make a reservation, the hotel can't help you get in). Overall it was fine for what we paid (as opposed to the high end hotels I've stayed in for work in Polanco, where all of these complaints would have been infuriating instead of shrug-worthy).
Stayed 4 nights in Oct 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Oct 2024

4/10 Poor

Vanita

Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2024

8/10 Good

Onyekachi

Liked: Cleanliness, staff & service, amenities
This hotel has a lot of potential to be wonderful - and it would have been wonderful but there was no hot water. I know that’s not the fault of the staff…there seems to be a lot of construction but previous reviews have mentioned this, I called and told them and nothing was done. I don’t think anything can be done…I think this hotel truly does not have hot water. If you see this review and decide to stay just know you may or may not be showering with hot water. I sucked it up and did the cold showers (it’s good for you anyways…and used the blow dryer to warm myself up again before getting dressed. Aside from that, the room was spacious and the bed was comfortable and clean. As others have mentioned the bathroom design in the shower is horrendous but what can be done now about that. The staff especially the gentlemen who work at the front desk for luggage went above and beyond to make my stay wonderful.
Stayed 2 nights in Oct 2024

6/10 Okay

Felipe

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
It could work on improvements, make sure the shower soaps, shampoos, etc are always full, ensure all towels are provided without missing any, enough of that, the bellboys are excellent, great breakfast, varying every day and so succulent food, bars are great also, I would recommend this to anyone
Stayed 5 nights in Oct 2024

6/10 Okay

Lisbet, Guatemala

Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The only positive aspect of this property is its location; the rooms look nothing like the pictures. Despite requesting a blanket multiple times, we never received one, nor were we informed that more blankets were unavailable. Our room didn’t even have a bathroom door, which made sharing with friends quite uncomfortable. Overall, I would never stay at this hotel again.
Stayed 2 nights in Oct 2024