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Sofitel Mexico City Reforma

5.0 star property
Luxury Mexico City hotel in Reforma with 2 restaurants

Photo gallery for Sofitel Mexico City Reforma

Property amenity
Premium bedding, minibar, in-room safe, desk
Indoor pool, open 11:00 AM to 8:00 PM, pool loungers
JUNIOR SUITE EXECUTIVE FLOOR, Club Millésime access, 1 king bed, Angel of Independence view | View from room
3 bars/lounges, rooftop bar, cocktail bar

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Bar
  • Pet-friendly
  • Breakfast available
  • Parking available
  • Room service
The current price is NZ$958
includes taxes & fees
28 Feb - 1 Mar

Explore the area

Map
297 Avenue Paseo de la Reforma, Mexico City, CDMX, 6500
  • U.S. Embassy
    ‪1 min walk‬
  • Paseo de la Reforma
    ‪3 min walk‬
  • Angel of Independence Monument
    ‪4 min walk‬
  • Mexico City (MEX-Mexico City Intl.)
    ‪25 min drive‬

Room options

View all photos for Suite, 1 King Bed (Prestige)

Premium bedding, minibar, in-room safe, desk

Suite, 1 King Bed (Prestige)

Highlights

Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 68 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, Business Lounge Access (Skyline view)

Premium bedding, minibar, in-room safe, desk

Superior Room, Business Lounge Access (Skyline view)

Highlights

Air conditioning
Club Lounge
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Private bathroom
  • 42 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for JUNIOR SUITE EXECUTIVE FLOOR, Club Millésime access, 1 king bed, Reforma view

JUNIOR SUITE EXECUTIVE FLOOR, Club Millésime access, 1 king bed, Reforma view

JUNIOR SUITE EXECUTIVE FLOOR, Club Millésime access, 1 king bed, Reforma view

Highlights

Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for LUXURY ROOM EXECUTIVE FLOOR, Club Millésime access, 1 king bed, skyline view

Premium bedding, minibar, in-room safe, desk

LUXURY ROOM EXECUTIVE FLOOR, Club Millésime access, 1 king bed, skyline view

Highlights

Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 42 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Business Lounge Access (Prestige, Angel of Independence View)

View from room

Club Room, 1 King Bed, Business Lounge Access (Prestige, Angel of Independence View)

Highlights

Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 68 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for JUNIOR SUITE EXECUTIVE FLOOR, Club Millésime access, 1 king bed, Angel of Independence view

Property amenity

JUNIOR SUITE EXECUTIVE FLOOR, Club Millésime access, 1 king bed, Angel of Independence view

Highlights

Air conditioning
Club Lounge
Free rollaway/extra beds
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room, 1 King Bed, View (Skyline View)

Premium bedding, minibar, in-room safe, desk

Luxury Room, 1 King Bed, View (Skyline View)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Designer toiletries
  • 42 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room, 1 King Bed, City View

Premium bedding, minibar, in-room safe, desk

Luxury Room, 1 King Bed, City View

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Designer toiletries
  • 42 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, View (Angel of Independence View)

Premium bedding, minibar, in-room safe, desk

Superior Room, 1 King Bed, View (Angel of Independence View)

Highlights

Air conditioning
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Private bathroom
Designer toiletries
  • 34 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for SUPERIOR ROOM, 2 double beds, Angel of Independence view

Premium bedding, minibar, in-room safe, desk

SUPERIOR ROOM, 2 double beds, Angel of Independence view

Highlights

Air conditioning
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Private bathroom
Designer toiletries
  • 34 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for SUPERIOR ROOM, 2 double beds, Angel of Independence skyline view

Premium bedding, minibar, in-room safe, desk

SUPERIOR ROOM, 2 double beds, Angel of Independence skyline view

Highlights

Air conditioning
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Private bathroom
Designer toiletries
  • 33 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, City View

Premium bedding, minibar, in-room safe, desk

Superior Room, 1 King Bed, City View

Highlights

Air conditioning
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Private bathroom
Designer toiletries
  • 34 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for SUPERIOR ROOM, 1 king bed, Angel of Independence skyline view

Premium bedding, minibar, in-room safe, desk

SUPERIOR ROOM, 1 king bed, Angel of Independence skyline view

Highlights

Air conditioning
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Private bathroom
Designer toiletries
  • 34 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for SUPERIOR ROOM EXECUTIVE FLOOR, Club Millésime access, 1 king bed, skyline view

Premium bedding, minibar, in-room safe, desk

SUPERIOR ROOM EXECUTIVE FLOOR, Club Millésime access, 1 king bed, skyline view

Highlights

Air conditioning
Club Lounge
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Private bathroom
  • 34 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Marquis Reforma Hotel Spa

  • Pool
  • Spa
  • Free WiFi
  • Restaurant
4.6 out of 5, Wonderful, (1006)
The price is NZ$677
for 1 room
includes taxes & fees
11 Mar - 12 Mar
Marquis Reforma Hotel Spa

About the area

Mexico City

A luxury stay in the heart of Mexico City awaits you at Sofitel Mexico City Reforma. Within a 5-minute stroll you'll find Angel of Independence Monument and Chapultepec Castle within a 30-minute walk. Highlights at this eco-friendly hotel include 2 restaurants, 3 bars/lounges and a full-service spa. .A day of pampering at Sofitel Spa with L´Occitane can include deep-tissue massages, Swedish massages, body scrubs and facials along with access to the sauna. The restaurant, BALTA, serves Mediterranean cuisine and is open for breakfast, lunch and dinner. Cityzen is the hotel's own rooftop bar, serving drinks along with light fare. Enjoy the indoor swimming pool, gym and pool loungers as well as access to bike hire. 3229 square feet (300 square metres) of event facilities include 3 meeting rooms and a conference centre. Other amenities include free Wi-Fi in public areas and a snack bar/deli. Buffet breakfast is available daily between 6:00 AM and 11:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .With a stay at this 5-property class Reforma hotel, you'll be 3.1 km (1.9 mi) from Palacio de Bellas Artes and 3.5 km (2.2 mi) from Auditorio Nacional.

What's nearby

  • Angel of Independence Monument - 4 min walk
  • Chapultepec Castle - 3 min drive
  • Palacio de Bellas Artes - 5 min drive
  • Auditorio Nacional - 6 min drive
  • Zócalo - 7 min drive

Getting around

  • Mexico City Buenavista Station - 12 min drive
  • Sevilla Station - 15 min walk
  • Benito Juarez International Airport (MEX) - 25 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪Cityzen - ‬3 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Balta - ‬1 min walk
  • ‪Cielito Querido Café - ‬2 min walk

About this property

Sofitel Mexico City Reforma

Luxury Mexico City hotel in Reforma with 2 restaurants
Sofitel Mexico City Reforma offers its guests a full-service spa, an indoor pool, and a fitness centre. There are 2 restaurants on site, along with a nearby snack bar/deli. You can unwind with a drink at one of the 3 bars/lounges. Public spaces have free WiFi.

Event space at this hotel measures 3229 square feet (300 square metres) and includes a conference centre. The luxury Sofitel Mexico City Reforma also features spa services, concierge services, and 24-hour room service. For a fee, parking is available.

This 5-star Mexico City hotel is smoke free.

  • 1 building
  • 275 guestrooms or units
  • 40 levels
  • 2 dining venues
  • 3 bars or lounges
  • Conference rooms
  • 3229 sq ft of conference space
  • 300 sq. m of conference space
  • Built in 2019
  • Deli
  • Supervised kids' activities (surcharge)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Conference centre
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Front desk safe
  • Concierge
  • Lift
  • No smoking on site
  • Water dispenser
Sofitel Mexico City Reforma offers 275 air-conditioned accommodations with minibars and a safe. Beds feature premium bedding. A pillow menu is available. LED televisions are featured in guestrooms.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and designer toiletries. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Sofitel Spa with L´Occitane has 5 treatment rooms, including rooms for couples. Services include deep-tissue massages, Swedish massages, facials and body scrubs. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Valet parking on site (USD 12 per night; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:30 AM for a fee: USD 35 for adults and USD 17.50 for children
  • 2 restaurants
  • 3 bars/lounges
  • Snack bar/deli

Restaurants on site

  • Bajel
  • BALTA
  • Cityzen
  • Free House
  • Lobby Bar

Things to do

  • Bicycle rentals
  • Concerts/live shows
  • Full-service spa
  • Gym
  • Indoor pool

Family friendly

  • Free cot
  • Indoor pool
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Turndown service

Business services

  • 3 meeting rooms
  • Conference centre (3,229 square foot of space)

Outdoors

  • Pool loungers
  • Vegetable garden

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hydrotherapy
  • Sauna
  • Spa open daily
  • Spa tub
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Front entrance ramp
  • Lift (110 centimetre wide door)
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Bedroom

  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Towels provided

Entertainment

  • LED TV

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 44 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 35 for adults and from USD 17.5 for children
  • Valet parking fee: USD 12 per night (in/out privileges)
  • Pet deposit: USD 120 per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher and a smoke detector in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Pool access available from 11:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Guests may experience noise disturbance due to nearby construction work.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Sofitel Mexico City Reforma Opening September 2019 Hotel
Sofitel Opening September 2019 Hotel
Sofitel Mexico City Reforma Opening September 2019
Sofitel Opening September 2019
Hotel Sofitel Mexico City Reforma (Opening September 2019)
Sofitel Mexico City Reforma (Opening September 2019) Mexico City
Sofitel Opening September 2019
Sofitel Mexico City Reforma Hotel
Sofitel Mexico City Reforma Mexico City
Sofitel Mexico City Reforma Hotel Mexico City
Sofitel Mexico City Reforma (Opening October 2019)
Sofitel Mexico City Reforma (Opening November 2019)

Frequently asked questions

What is the cancellation policy at Sofitel Mexico City Reforma?

Sofitel Mexico City Reforma offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sofitel Mexico City Reforma?

As of 25 Feb 2025, prices found for a 1-night stay for 2 adults at Sofitel Mexico City Reforma on 28 Feb 2025 start from NZ$957.74, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sofitel Mexico City Reforma?

Yep, Sofitel Mexico City Reforma has valet parking with in/out privileges for USD 12 per night.

Is there a spa on site at Sofitel Mexico City Reforma?

Yep, Sofitel Spa with L´Occitane is available for guests. It has a hot tub and a sauna. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as deep-tissue massages.

Does Sofitel Mexico City Reforma have a pool?

Sofitel Mexico City Reforma has a pool and an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 11:00 AM to 8:00 PM.

What luxury perks are available at Sofitel Mexico City Reforma?

Sofitel Mexico City Reforma features a full-service spa, an indoor pool and 2 restaurants. All guestrooms come with premium bedding and 24-hour room service.

What makes Sofitel Mexico City Reforma a romantic place to stay?

A hot tub and couples spa treatments, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Sofitel Mexico City Reforma.

Is Sofitel Mexico City Reforma family-friendly?

You bet! With amenities such as supervised childcare and a deli, as well as free infant beds in the guestrooms, it's no surprise that Sofitel Mexico City Reforma is a hit with families.

Does Sofitel Mexico City Reforma serve breakfast?

You bet, buffet breakfast is on offer daily between 6:00 AM and 11:30 AM.

Is there a free airport shuttle available at Sofitel Mexico City Reforma?

No, Sofitel Mexico City Reforma does not offer an airport shuttle service.

Is there a bar or restaurant at Sofitel Mexico City Reforma?

Yep, you can grab a meal at Sofitel Mexico City Reforma's onsite restaurant that serves Mediterranean cuisine.

What time are check-in & check-out at Sofitel Mexico City Reforma?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Sofitel Mexico City Reforma?

Cats and dogs are welcome at Sofitel Mexico City Reforma, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 20 kg per pet.

Sofitel Mexico City Reforma Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 690 out of 791 reviews
Rating 8 - Good. 51 out of 791 reviews
Rating 6 - Okay. 24 out of 791 reviews
Rating 4 - Poor. 12 out of 791 reviews
Rating 2 - Terrible. 14 out of 791 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Brian David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Views and staff are excellent
Stayed 6 nights in Oct 2024

10/10 Excellent

Jhonton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Andrea

Stayed 3 nights in Oct 2024

10/10 Excellent

Dioselina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Talin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel exceeded our expectations in all areas. The rooms had the best layout compared to many other hotels I've stayed at around the world. Staff was attentive and always followed up with concerns. Room amenities were fantastic, extremely clean. Breakfast at Balta was full of choices and again with great service. Bajel was the best restaurant we dined at during our 5 day stay. We also dinned at the 2 star Michelin restaurant Pujol, but Bajel was with no question much better and deserves to get their star.
Stayed 4 nights in Oct 2024

8/10 Good

Mercedes

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The room and view for this hotel were good, but the rest was not in the same category as other sofitel properties in latin America, the location was ok only for the angel monument, but polanco is a much better neighborhood to stay in. The staff was super nice except for the staff at the rooftop restaurant, we tried twice to go and were not able to be seated so if you want to see it book with time, hotel guests are not given any preference in seating.
Stayed 3 nights in Sep 2024

10/10 Excellent

Claudia M

Stayed 5 nights in Aug 2024

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impeccable service. Rooms are elegant/modern. Many gr views of the Peseo de Reforma. Excellent gym. Highly recommended.
Stayed 3 nights in Sep 2024

10/10 Excellent

Thomas, Canyon Lake

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience! Hotel was beautiful and in a central location. Staff was friendly and attentive to our requests. Highly recommend.
Stayed 3 nights in Sep 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

10/10 Excellent

Derick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

10/10 Excellent

Maria Alejandra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel and service
Beautiful hotel with an incredible view if Angel de la independencia, Reforma and Bosque Chapultepec. Their service is exceptional.
Stayed 4 nights in Aug 2024

10/10 Excellent

Berthy, Naples

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful experience! Safe, close to everything, and the staff was excellent!
Stayed 4 nights in Aug 2024

6/10 Okay

Belinda

Travelled with family, Travelled with group
Disliked: Staff & service
The hotel is pretty average. Location is good. Front desk was bad customer service. Lied about company policy that only 3 people are allowed per room for safety purposes. However, when you book it says sleeps four. My friend messed up on the reservation and only put 2 guest. It really didn’t matter because it wasn’t all inclusive. We tried to upgrade but, we're denied. We had no choice but to book another room. This place is not cheap they could have tried to work with us but didn’t, won’t be going back. The Sheraton will be a better choice.
Stayed 3 nights in Aug 2024

10/10 Excellent

VY

Travelled with family
Liked: Cleanliness, staff & service
Beautiful property in walking distance to many restaurants , clean , wonderful staffs, great breakfast buffet
Stayed 6 nights in Aug 2024

10/10 Excellent

orion

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing and luxurious!!
Stayed 2 nights in Aug 2024

10/10 Excellent

Anish

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredible and all the amenities were also great. We ate breakfast daily at the hotel and used the lounge to meet our friends and family.
Stayed 3 nights in Aug 2024

10/10 Excellent

VY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel over all in term of cleanliness, modern facility, service, staffs, breakfast, surroundings. Walkable to everywhere. I highly recommend it
Stayed 4 nights in Aug 2024

10/10 Excellent

Neil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at the Sofitel for 3 nights with my partner while visiting Mexico City for the first time on holiday. Our stay was absolutely perfect from check in to check out. The hotel itself is beautiful architecturally, and maintained very well. The pool and restaurants/bars are stunning spaces. We stayed on the 24th floor, but I imagine every room offers a view of the city. Staff were so friendly, and attentive. Housekeeping provided an amazing service daily, and made us feel pampered. The hotel is right next to the Angel of Independence which is particularly spectacular at night. We walked most places which I'd say requires sharp attention to avoid trip hazards on sidewalks, and navigate crowds, but otherwise we felt safe in terms of crime walking in Juarez, Reforma, Roma Norte, Condesa, etc. Uber is very convenient and reliable as well. All in all, I would highly recommend a stay at this hotel if you ever have the opportunity!
Stayed 3 nights in Aug 2024

10/10 Excellent

asdrubal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 4 nights in Aug 2024

10/10 Excellent

Trina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amanda at the front desk, Uriel with concierge, Brandon our driver and Enrique at the Balta restaurant were just WONDERFUL, first rate, incredibly kind and personalized every experience! The hotel is gorgeous and every part of our experience, the restaurants, our room were just fantastic. It’s close to everything using Uber and we will definitely be returning!
Stayed 4 nights in Aug 2024

10/10 Excellent

Karina, Troy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service all around. We highly recommend staying here, we will definitely be back!
Stayed 3 nights in Aug 2024

10/10 Excellent

ALEJANDRO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was fabulous top
Stayed 2 nights in Aug 2024