4/10 Poor
Karen
Travelled with family and small children
31 Mar 2024
Disliked: Amenities, property conditions & facilities
We were actually very disappointed in this property. For the extremely high rate that Expedia charged to stay here, this definitely fell WAY short of a luxury resort. The property itself seemed to be reasonably maintained with the exception that the pool was dirty with things like napkins or small pieces of trash in it. In the room itself, there was paint slopped all over things like the wall switches, floor tile, etc. Every closet door came off the rail when you opened it and the bottoms of all doors were delaminating. The bathroom wall had black mildew in the grout of the tile, and both the toilet paper holder and hand towel bar fell off the wall when used. We had 4 people checking in but were only initially given 2 washcloths. I had to call twice and it took over 4 hours to get more. You don’t get fresh towels unless you call. There are multiple light switches that turn on nothing. One of the wall plugs was loose so you had to jiggle it to get it to work. The handle on the fridge was lose, the bed post was broken, and the bedroom door handle was lose/not properly installed. The balcony door couldn’t lock.Pretty much anywhere you look there was something needing to be repaired. On the positive side, the building was quiet, beach chairs were nice and we had no trouble getting one, playground very close that our children loved, and valet was quick and easy. Having a grocery store and Walgreens within walking distance was a definite convenience. We didn’t need our rental car.
Karen
Stayed 7 nights in Mar 2024