6/10 Okay
Ana
Travelled with family
21 Oct 2024
Disliked: Staff & service, amenities, property conditions & facilities
I didn’t like the service we were provided, we asked for towels and never got them. The woman at the market had an attitude with the guests, they ran out of water bottles to sell at the market. Ran out of water at a beach resort? There were holes by the hot tubs on the first floor, one of the people in our party had her foot stuck on one, the lights weren’t turned on at the upstairs pool until late at night, so we couldn’t use the amenities until later at night cause you couldn’t see anything. There were questionable guests at the adult pool upstairs. The prices of the food at the market are insane $6 for chips and $11 for a fruit cup? The food at the restaurant was pricey, but it was good so we didn’t mind paying a little extra.Overall the value of the service we were provided didn’t match the value of what we paid for our stay. There were a couple of employees like Anthony from the Market and the guy at the front desk who were friendly and helpful, but they were the exception. The property is beautiful and has great potential, but is poorly maintained and the staff isn’t great at all. Overall we were dissatisfied and disappointed, we expected more from our stay there.
Ana
Stayed 2 nights in Oct 2024