2/10 Terrible
Angela
Travelled with family
25 Aug 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Miserable don’t use this hotel
My stay was miserable- 1st I got hit with a 100 deposit- that front desk said I could pay in “cash” I thought that was kind of shady then they charged 14 dollars a night for parking-
I looked on the app- and they were charging me 30 dollars more than what was advertised but we had reserved at a different price ahead of time so I got screwed that way
No free breakfast- the room was run down - the view was a moldy wall the curtains didn’t close the whole way - so anyone walking by could look into my room- the entry door was not flush to the closure so light was shining through the sides - the front desk staff was not friendly at all in fact the staff in general seemed like they were having a bad day - there was no elevator in the parking garage- we were on the second floor but anyone not used to Miami heat and dragging suitcases and kids if they have them - is going to suffer
The bathroom toilet made a weird noise and there was a sign asking guests not to flush TOILETS PAPER - just to throw it in a trash can without a proper lid - the shower was icky just kind of old and run down - the mattress was hard and the blankets were hidden away in a chest of drawers - the one thing that did work was the air conditioning- but we couldn’t find the blankets and the front desk staff were so inhospitable that I was afraid to call and ask for extra bedding- what was on the bed was a sheet and a polyester throw - I was so miserable i couldn’t sleep - overall horrible experience
Angela
Stayed 1 night in Aug 2024