8/10 Good
Huoy Saing
Travelled with family
20 Oct 2024
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is super nice and responsive. The location is about 15 min drive from the airport when traffic is good. There are 2 shuttle stops by the hotel on the free trolley bus. Breakfast was good and hot. The negatives? One elevator was broken the whole week we were there. The pool had a lot of branches and debris another day. The dryer took 2 cycles to dry our clothes. Very limited housekeeping. They didn’t empty our trash so we emptied it ourselves. The body wash in our bathroom was empty and watered down so we didn’t use it. We had an huge leak from the AC unit the last 2 days there. Otherwise, it was nice having soap, conditioner, hand wash and lotion provided by the hotel. They also provided a small tube of dish washing soap for your dishes. The ovens do cook very very slowly. There is a nice sized full fridge, freezer and microwave in the apartment. The sofa was comfortable. The area was very safe and quiet. There are a lot of restaurants and businesses nearby as well as a Walmart and Sam’s. The front desk was always very helpful and responsive. Our room was spacious. The bed was comfortable. There were 3 in our party but they only gave us 2 towels but the front desk was very nice when we asked for extra towels. Staff was great.
Huoy Saing
Stayed 4 nights in Oct 2024