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The Elser Hotel Miami

4.0 star property
Hotel with bars, steps from Bayside Marketplace

Photo gallery for The Elser Hotel Miami

Outdoor pool, open 8:00 AM to 8:00 PM, pool cabanas (surcharge)
Ocean View Two Bedroom Suite with King/Queen
Full-sized fridge, microwave, oven, stovetop
Balcony view
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Pet-friendly
  • Parking available
The current price is NZ$439
includes taxes & fees
5 May - 6 May

Explore the area

Map
398 NE 5th Street, Miami, FL, 33132
  • Bayside Marketplace
    ‪2 min walk‬
  • Bayfront Park
    ‪2 min walk‬
  • Kaseya Center
    ‪4 min walk‬
  • Miami, FL (MIA-Miami Intl.)
    ‪21 min drive‬

Room options

View all photos for City View Three Bedroom Suite with King/Queen/Two Twins

Hypo-allergenic bedding, minibar, in-room safe, blackout curtains

City View Three Bedroom Suite with King/Queen/Two Twins

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dining table
  • 118 sq m
  • Sleeps 8
  • 1 King Bed, 1 Queen Bed, 2 Single Beds and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, City View

Full-sized fridge, microwave, oven, stovetop

Suite, Multiple Beds, City View

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dining table
  • 121 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Ocean View One Bedroom Suite with King Bed

Full-sized fridge, microwave, oven, stovetop

Ocean View One Bedroom Suite with King Bed

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dining table
  • 63 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for City View Three Bedroom Suite with King/Queen/Two Twins ADA

55-inch Smart TV with cable channels, TV

City View Three Bedroom Suite with King/Queen/Two Twins ADA

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dining table
  • 118 sq m
  • Sleeps 8
  • 1 King Bed, 1 Queen Bed, 2 Single Beds and 1 Double Sofa Bed

View all photos for City View Three Bedroom Suite with King/Queen/Queen

Full-sized fridge, microwave, oven, stovetop

City View Three Bedroom Suite with King/Queen/Queen

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dining table
  • 121 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Ocean View Two Bedroom Suite with King/Queen

Ocean View Two Bedroom Suite with King/Queen | Living room

Ocean View Two Bedroom Suite with King/Queen

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dining table
  • 99 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed

View all photos for Ocean View Two Bedroom Suite with King/Queen ADA

Balcony view

Ocean View Two Bedroom Suite with King/Queen ADA

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dining table
  • 99 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed

View all photos for Ocean View One Bedroom Suite with King Bed ADA

Hypo-allergenic bedding, minibar, in-room safe, blackout curtains

Ocean View One Bedroom Suite with King Bed ADA

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dining table
  • 63 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Ocean View Three Bedroom Suite with King/Queen/Queen

55-inch Smart TV with cable channels, TV

Ocean View Three Bedroom Suite with King/Queen/Queen

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dining table
  • 112 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Bay View Studio with King Bed ADA

Full-sized fridge, microwave, oven, stovetop

Bay View Studio with King Bed ADA

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dining table
  • 42 sq m
  • Bay view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Bay View Three Bedroom Suite with King/King/Queen

Bay View Three Bedroom Suite with King/King/Queen

Bay View Three Bedroom Suite with King/King/Queen

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dining table
  • 107 sq m
  • Bay view
  • Sleeps 8
  • 2 King Beds, 1 Queen Bed and 1 Double Sofa Bed

View all photos for Bay View One Bedroom Suite with King Bed ADA

Balcony view

Bay View One Bedroom Suite with King Bed ADA

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dining table
  • 60 sq m
  • Bay view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Bay View One Bedroom Suite with King Bed

Hypo-allergenic bedding, minibar, in-room safe, blackout curtains

Bay View One Bedroom Suite with King Bed

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dining table
  • 60 sq m
  • Bay view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Bay View Studio with King Bed

Bay View Studio with King Bed

Bay View Studio with King Bed

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dining table
  • 42 sq m
  • Bay view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for City View One Bedroom Suite with King Bed

City View One Bedroom Suite with King Bed | Living room

City View One Bedroom Suite with King Bed

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dining table
  • 64 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Bay View Two Bedroom Suite with King/Queen

Dining room

Bay View Two Bedroom Suite with King/Queen

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dining table
  • 107 sq m
  • Bay view
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed

View all photos for Bay View Two Bedroom Suite with King/Queen ADA

Full-sized fridge, microwave, oven, stovetop

Bay View Two Bedroom Suite with King/Queen ADA

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dining table
  • 107 sq m
  • Bay view
  • Sleeps 6
  • 1 Queen Bed, 1 Double Sofa Bed and 1 King Bed

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About the area

Miami

The Elser Hotel Miami puts you in the heart of Miami, within steps of popular attractions like Bayside Marketplace and Downtown Miami Shopping District. Highlights at this hotel include 2 bars/lounges, a restaurant and an outdoor swimming pool. .The restaurant, Vice Versa, is open for dinner. The hotel's own poolside bar is a nice place to enjoy a drink. Enjoy the 24-hour gym, Hot tub, sauna and pool cabanas. Added amenities include free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Bring your pet along and take advantage of this property's pet-friendly amenities, including food and water bowls and litter trays. There's also the convenience of valet parking. .Attractions within a short walk walk of this 4-property class Downtown Miami hotel include Kaseya Center and Bayfront Park.

What's nearby

  • Downtown Miami Shopping District - 1 min walk - 0.0 km
  • Bayside Marketplace - 2 min walk - 0.2 km
  • Bayfront Park - 2 min walk - 0.2 km
  • Kaseya Center - 4 min walk - 0.4 km
  • Brickell City Centre - 2 min drive - 1.9 km

Getting around

  • Freedom Tower Metromover Station - 3 min walk
  • Hialeah Market Station - 10 min drive
  • Miami, FL (MPB-Public Seaplane Base) - 7 min drive

Restaurants

  • ‪Bubba Gump Shrimp Co - ‬3 min walk
  • ‪McDonald's - ‬3 min walk
  • ‪Chili's Grill & Bar - ‬5 min walk
  • ‪Mojito Bar - ‬4 min walk
  • ‪Five Guys - ‬4 min walk

About this property

The Elser Hotel Miami

Hotel with bars, steps from Bayside Marketplace
As a guest of The Elser Hotel Miami, you'll find an outdoor pool, a 24-hour health club, Access to hot tub, and a sauna. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces.

A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at The Elser Hotel Miami. For a fee, parking is available. A complete renovation of The Elser Hotel Miami was completed in November 2022.

This 4-star Miami hotel is smoke free.

  • 1 building
  • 646 guestrooms or units
  • 49 levels
  • 2 bars or lounges
  • Built in 2022
  • Terrace on the roof
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Outdoor picnic space
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
  • Bar by the pool
  • Dining venue
The Elser Hotel Miami offers 646 accommodations with washers/dryers and minibars. This accommodation offers separate sitting areas and includes dining tables. 55-inch Smart televisions come with cable channels. Accommodation at this 4-star hotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include baths or showers with a rainfall showerhead, slippers, hairdryers and toothbrushes and toothpaste.

This Miami hotel provides complimentary wireless Internet access. Business-friendly amenities include safes and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottles of water. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on request.

Languages

English, Portuguese, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Secured, covered valet parking on site (USD 75 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Restaurants on site

  • Vice Versa

Things to do

  • 24-hour health club
  • Fitness classes
  • Hot tub
  • Outdoor pool
  • Sauna
  • Yoga classes

Family friendly

  • Dining table
  • Free cot
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room washer/dryer
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Separate in-room dining area
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Espresso maker
  • Free bottled water
  • Freezer
  • Full-sized refrigerator/freezer
  • Hob
  • Ice maker
  • Kitchen
  • Microwave
  • Minibar
  • Oven
  • Paper towels
  • Restaurant dining guides
  • Separate dining area
  • Wet bar

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Iron/ironing board
  • Laundry detergent
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Washer/dryer

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 100 per accommodation, per stay, plus a deposit of USD 100 per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 75 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls and litter trays are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per stay.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200 per accommodation, per night
  • Resort fee: USD 66.67 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach towels
  • Bicycle storage
  • Concierge service
  • Fitness centre access
  • Fitness/yoga classes
  • Health club access
  • Housekeeping
  • In-room coffee
  • In-room safe
  • Laundry facilities
  • Partner property beach club access
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 75 per night (in/out privileges)
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and debit cards. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector and a smoke detector in all accommodation.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

The Elser Hotel Miami Hotel
The Elser Hotel Miami Miami
The Elser Hotel Residences Miami
The Elser Hotel Miami Hotel Miami

Frequently asked questions

What is the cancellation policy at The Elser Hotel Miami?

The Elser Hotel Miami offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Elser Hotel Miami?

As of 15 Apr 2025, prices found for a 1-night stay for 2 adults at The Elser Hotel Miami on 5 May 2025 start from NZ$325.65, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Elser Hotel Miami?

Yep, The Elser Hotel Miami has secured covered valet parking with in/out privileges for USD 75 per night.

Are there any beaches close to The Elser Hotel Miami?

The closest beach to The Elser Hotel Miami is Lummus Park Beach (5.8 km).

Does The Elser Hotel Miami have a pool?

Yep, and guests love it! The Elser Hotel Miami has an outdoor pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella. The pool is open 8:00 AM to 8:00 PM.

What luxury perks are available at The Elser Hotel Miami?

The Elser Hotel Miami features a 24-hour health club, an outdoor pool and 1 hot tub. All guestrooms come with espresso makers and dining areas.

What makes The Elser Hotel Miami a romantic place to stay?

1 hot tub and a bar, as well as rainfall showerheads in the guestrooms, all help set the scene for a romantic weekend at The Elser Hotel Miami.

Is The Elser Hotel Miami family-friendly?

You bet! With amenities such as laundry facilities and a picnic area, as well as free infant beds in the guestrooms, it's no surprise that The Elser Hotel Miami is a hit with families.

Is there a free airport shuttle available at The Elser Hotel Miami?

No, The Elser Hotel Miami does not offer an airport shuttle service.

Is there a bar or restaurant at The Elser Hotel Miami?

Yep, they've got a poolside bar and an onsite restaurant.

What time are check-in & check-out at The Elser Hotel Miami?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at The Elser Hotel Miami?

Cats and dogs are welcome at The Elser Hotel Miami, with food and water bowls and litter trays on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 34 kg per pet.

The Elser Hotel Miami Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1908 out of 2588 reviews
Rating 8 - Good. 343 out of 2588 reviews
Rating 6 - Okay. 145 out of 2588 reviews
Rating 4 - Poor. 88 out of 2588 reviews
Rating 2 - Terrible. 104 out of 2588 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy and convenient check in and nice rooms. did not need/use the valet
Stayed 1 night in Jan 2025

10/10 Excellent

Agustin, Maitland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, would highly recommend. Worth every single penny!!!
Stayed 1 night in Jan 2025

8/10 Good

Florienne

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

8/10 Good

Yasaman

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Beautiful building, awful parking situation and size of lobby was so small that you always saw traffic of incoming and outgoing guests. Staff wasn’t helpful with any of our issues.
Stayed 3 nights in Dec 2024

10/10 Excellent

Sandra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at New Years. Perfect location and beautiful hotel. Jasmine was wonderful and helped us check in and out as well as get items like more coffee and laundry detergent. We will be back for sure. I highly recommend this hotel.
Stayed 2 nights in Dec 2024

10/10 Excellent

Mario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotel in Miami
Stayed 3 nights in Jan 2025

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Caryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Michael

Stayed 1 night in Jan 2025

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Automation createz a voidence
WAs new and employees doing all they could to help on a crazy busy d a y. Checking out became a horrid and exasperating experience. Tbey surcharged me for parking, other amenities, that I was NEVER ADVISED OF AND put it on my chargecard without my authorization. Ghey have never responded to my and my cards requests to refund the nite we DIDMT stay.
Stayed 4 nights in Oct 2024

10/10 Excellent

Darla, Mitchell

Travelled with partner
Liked: Cleanliness, amenities
Pleasant staff, clean and suites have washer and dryer’s for those on longer trips.
Stayed 1 night in Jan 2025

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Chenfei

Stayed 5 nights in Jan 2025

8/10 Good

Kelley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Orange bowl stay
Check in great. Room very nice and well stocked with snacks and beverages. Washer and dryer in the room a bonus. Beds comfortable. Lighting in room and bathroom very poor. No daily room service. Had to ask for .ore towels, only 2 in the room. Towel bar laying on the floor, told front desk, never fixed. Good place to stay with family, close to everything and not be on south beach.
Stayed 2 nights in Jan 2025

10/10 Excellent

Chloé

Stayed 1 night in Jan 2025

8/10 Good

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, but….
Front desk was great at check in, bell service was very helpful. Room was outstanding, clean, comfortable and stocked with more than we could ask for. It’s literally across the street from tons of live entertainment, restaurants and shops. Downside was the description of the ‘cafe’ which we had planned our morning for. There was no ‘cafe’ It was a cart by the door with a coffee carafe that was empty. Same for the condiments. I asked the uninterested employee standing by the desk where the cafe was and she pointed at the cart. I told her it was empty and the only response I got was, ‘I’ll tell them’ as she proceeded to text someone and dismiss me. We’d definitely stay again, but definitely plan on somewhere else for coffee and any type of breakfast.
Stayed 1 night in Nov 2024

6/10 Okay

Orbelin

Stayed 1 night in Jan 2025

8/10 Good

Ines

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and hotel but some challenges with staff capacity to follow up on smaller items such as not having clean towels at the pool, taking a long time and several follow ups to get sheets for the spare bed etc.
Stayed 3 nights in Dec 2024

8/10 Good

Kelly

Stayed 1 night in Dec 2024

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the employees were friendly and helpful. Our room is beautiful and the security in the hotel is comforting.
Stayed 1 night in Jan 2025

10/10 Excellent

Raied

Liked: Amenities, property conditions & facilities
very good
Stayed 1 night in Jan 2025

6/10 Okay

Shannon, Rochester Hills

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel itself is very nice. Perhaps on a different day, our experience would have been better. Unfortunately, when we arrived, our room was not ready so we had to wait an hour and a half for our room. We were also not offered a welcome cocktail or beverage coupons as advertised. The room was very nice and spacious, but the items offered in the kitchen area were lacking. There were no paper towels, dish towels, baking sheets, etc. We called down to find out if we could get a baking sheet. We were told that they would either bring one up or call us if they did not have one. We never received a call or the sheet. The hotel restaurant was closed (we were never informed). We called concierge to get recommendations for dinner. They sent us a list for brunch which was not helpful. Overall, the hotel was nice, but the customer service was certainly lacking.
Stayed 1 night in Jan 2025

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

ELISA

Stayed 1 night in Dec 2024